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ROA — China
Dec 26 — Jan 21
Round-trip
1 adult
Economy
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Mon 12/26
Mon 1/2
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2+ stops from $2,571
2+ stops from $4,980
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- Book at least 4 weeks before departure in order to get a below-average price.
- High season is considered to be August, September and October. The cheapest month to fly from Roanoke is April.
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Top 5 airlines serving Roanoke to China
Scores according to KAYAK customer reviews8.6
ANAOverall score based on 4769 reviews
8.8Boarding
8.5Comfort
9.0Crew
8.3Entertainment
8.3Food
Airline reviews
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Great
Pros: "Awesome crew"
Cons: "Old seating"
Pros: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Cons: "The space is really tiny. The screen also tiny."
Pros: "Yes"
Cons: "Nothing."
Cons: "Chair isn’t comfortable."
Cons: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Cons: "Old Aircraft Interior, could be more comfortable"
Cons: "Lousy food taste bland out of date movies"
Pros: "Comfortable seat & nice crew."
Cons: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Cons: "The food was not enough, we felt so hungry before arriving."
Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Pros: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Cons: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Pros: "Smooth boarding and smiley staff."
Cons: "No tv/ intertainment on the plane"
Pros: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Cons: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Pros: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Cons: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Pros: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Cons: "The entertainment is pretty limited , and the food selection is limited for western food."
Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Cons: "See subject line"
Pros: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Pros: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Cons: "Again, would prefer a larger selection and more change with movie choices."
Pros: "short flight ready to get home"
Cons: "n/a"
Pros: "Wonderful service"
Cons: "Food was on the very bland side"
Pros: "Crews' performance was good."
Cons: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Pros: "The flight attendants were very helpful."
Cons: "It is a very long flight."
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Pros: "Good good, good service, and good equipment."
Pros: "Drink"
Cons: "Nothing"
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Good experience. Crew are kind and friendly!"
Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Cons: "N/A"
Pros: "Most all."
Cons: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Cons: "It was very warm on the plane."
Pros: "Best service ever provided by an airline"
Pros: "Crew services"
Cons: "Seat space, window side, especially foot area no space for my bag and legs"
Pros: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Cons: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Pros: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Cons: "No instructions on how to use the remote for the television."
Cons: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Cons: "i asked a crew for a drink.. and they refused."
Pros: "Comfortable flight and cabin crew were very good"
Pros: "n/a"
Cons: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Qatar air service and food was excellent
A long haul flight needs roomy and comfortable seats.
Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
Comfortable aircraft and excellent service
Seats were old and lanky. Food was bad, we got sick.
Pros: "The staff was very friendly was nice trip"
Cons: "The food was not great"
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "I had a cheap ticket and expected much less, but food was great, crew was creat, boarding was easy."
Cons: "The boarding was on small plane parked far away from the terminal and we had such a long bus ride I started to think "what is going on"..."
Pros: "Crew was amazing"
Cons: "Qatar Airways are the best"
Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Pros: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Cons: "Nothing."
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Cons: "Food"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "all are nice"
Cons: "nothing but avoid bread"
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "comfortable"
Cons: "nothing"
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Cons: "Same no in flight wifi"
Pros: "- Service - Food Quality"
Cons: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Pros: "Excellent flight , seats, food"
Pros: "Stewards were great"
Cons: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Pros: "Excellent service from the crew. Flight on time."
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Pros: "Liked everything."
Cons: "Nothing was wrong but excess bagage fee is high"
Pros: "Entertainment"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "The movie selection was good."
Cons: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Pros: "Everything is good thank you so mach !!!!"
Pros: "Quite journey"
Cons: "Seats"
Cons: "It was all good"
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Cons: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Pros: "The hotel stay was haven on earth. The ride from hotel to the airport was excellent."
Cons: "Nothing Everything was the best"
Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Great crew and flight!
Seats were uncomfortable. Couldn’t recline seat as people behind didn’t have enough space
Timelessness could improve greatly. And for a coast to coast flight, the food options were very limited in my opinion (goldfish, 1-pop, and only water after that).
Very accommodating crew. Great entertainment
Pros: "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
Cons: "Let people who travel with pets earn extra points for taking them with Delta"
Pros: "Yes"
Cons: "Delightful experience except at SFO checkin."
Pros: "The crew really was amazing. Friendly. Communicative."
Cons: "Great flight all around."
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Cons: "No mechanical failures or delays would be nice"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Cons: "WiFi"
Cons: "The food not so much breadddd"
Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Cons: "No in flight entertainment"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "The crew"
Cons: "Very small plane"
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Transfer f from first flight leg"
Cons: "Food and the 757 lay out"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "The professionalism of staff"
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Cons: "Crew wasn’t very friendly"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Cons: "My mother spent the entire day in the airport while they rescheduled the flight 4 times. Delta still hasn't contacted me or sent me the voucher that was promised."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Pros: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Pros: "Great service, very comfortable."
Cons: "The flight was OK."
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Pros: "all flights were right on time. service was excellent. crew was very friendly. Comfort+ seating was excellent very comfortable"
Pros: "Distaff who is very friendly and accommodating."
Pros: "NothIng"
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The leg room was great, the blanket and pillow provided was great and the crew did not disturb me."
Cons: "No blankets or pillows. Froze"
Pros: "Free drinks in Comfort+"
Pros: "Met my cousins from Portland in SLC and killed layover time"
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."
Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."
Frankfurt to Washington DC on Lufthansa served a snack on the flight that was veal cutlets. Very risky choice to serve on board. I chose not to ate them for a variety of reasons but I hope Lufthansa chooses differently in the future.
We had something like 4 or 5 gate changes, plus a 30 minute delay. The cabin crew as somewhat more brusque than usual. Basically no food on the plane, but that's OK for a flight of this duration.
The crew was very nice, 👍 We had it one food option.
Everything was very good, but my luggage was lost.
We didn't have right seat.. No kosher food
Pros: "Great Crew"
Cons: "It would have been better had we not had a delay of 50 Minutes"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Pros: "The flight was quick and minimal turbulence. Crew was friendly"
Pros: "Flight was in time with no delays. Arrived in Germany early!"
Cons: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Pros: "Very attentive crew. Top notch service and care."
Cons: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Cons: "Food need be much better"
Pros: "Entertainment"
Cons: "Female flight attendant was rude and unprofessional."
Pros: "Crew was very nice and attent ive"
Cons: "Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh"
Pros: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Pros: "Smooth flight. Friendly staff"
Cons: "Uncomfortable"
Pros: "Gate crew was friendly."
Cons: "United. Not Lufthansa. The ability to change seats early with United and be a recognized flier and get credit was extremely difficult. Very poor service."
Pros: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Cons: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pros: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Cons: "No entertainment. Plane was cold."
Cons: "Totally Re routed. Bleh."
Cons: "Delay and food was bad"
Pros: "The crew was polite and professional."
Cons: "The cabin was uncomfortably warm. Also the seats in the economy class are too crowded."
Cons: "Was the worse food that I was served on a international flight."
Pros: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Cons: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Pros: "Luthansa flight was very good. On time, and best quality"
Pros: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Cons: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"
Pros: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Cons: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."
Cons: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Cons: "This flight was canceled. I’m late to my destination. I don’t travel often and this was a bad experience. I’m very disappointed. I’m not a complainer"
Cons: "A good portion of the time i have flown with lufthansa with a checked bag, something has been damaged. I dont know how hard Lufthansa had to hit or throw my bag to break something wrapped in the center but they did it!"
Pros: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Pros: "Crew was pleasant and efficient."
Cons: "Terribly cramped seating in economy class. I don't know how a large person could sit in those seats."
Pros: "There was good in flight entertainment"
Cons: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pros: "I just love flaying with Lufthansa Airlines"
Cons: "I find that bigger airplanes are more organized than the small ones."
Cons: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Pros: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Cons: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."
Pros: "free upgrade to business class :)"
Cons: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Pros: "Cleanliness, entertainment"
Cons: "Food and legrooms have to be the worst in international flights."
Cons: "The food could be better. The ravioli option very oily ."
Pros: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Pros: "Don't like anything"
Cons: "Bad food delivery crew members always restless mood"
Pros: "Lufthansa Flight from Cape Town to Munich canceled due to mechanical problems. Flight rebooked with great difficulty and confusion by Lufthansa. Condor and United picked up the pieces and got us home."
Cons: "We didn't like the total confusion and errors made by Lufthansa staff during the rebooking process after the flight cancellation."
Pros: "Everything was pretty good. Except for the seats."
Cons: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Cons: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"
Pros: "Seats are very, very cramped - no room at all in economy."
Cons: "delay on boarding time-problems with the aircraft"
Cons: "Second baggage charges"
Our flight was delayed due to mechanical issues. Would have been nice to have been compensated for our time or at least had some kind of perk. On a smaller note, the crew only came through the flight once with food and drinks when it was advertised that they would come through twice. Overall, felt like we had to deal with their problems.
Cons: "My wifi was not working for the entire trip!"
Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Pros: "The staff was kind and courteous. Food was ok and they gave us snacks"
Cons: "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."
Pros: "LITERALLY NOTHING Trashiest airline in the world"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "The food and service were very good."
Cons: "The entertainment system is a bit outdated and had to be rebooted more than once. But this was only a minor inconvenience."
Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Pros: "The crew did an amazing job routing us around the heavy bumps along the whole route (weather system). Short flight, so no food. Entertainment system is good, but too many ads."
Cons: "The "mandatory" ads that run over the loudspeaker right after the safety announcement. Can't turn them off or lower the volume because they are transmitted for the whole cabin. While the entertainment system is very good, the general overabundance of ads is disheartening."
Pros: "Good meals and services with beverages"
Cons: "None"
Pros: "Entertainment system available at each seat."
Cons: "Tight seat space."
Pros: "Movie selection"
Cons: "Everything was ok"
Pros: "Excellent service in business class: attentive, cordial, not intrusive."
Pros: "NOTHING"
Cons: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Pros: "Good normal flight."
Pros: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Cons: "Not enough bathrooms on this plane, constant line for bathroom."
Pros: "At least there were individual tv's. The choice of movies was horrendous."
Cons: "Where to start. The first flight was canceled because the morning crew never showed up. The second flight was delayed 4 hours. The food was atrocious, there was no room and the seats were godawful. The flight attendants were nice but the gate agents were no help at all and terribly rude."
Cons: "1. Too cold 2. Patron behind me was tall and his knees repeatedly pushed into my back through a paper thin seat back 3. Waited 45 minutes on tarmac AFTER landing to deplane"
Pros: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Cons: "I didn't like the amount and selection of food."
Pros: "I liked my seatmates on the flights."
Cons: "I didn't like that we only get one drink and no snacks."
Pros: "The flight attendants were very professional and accommodating."
Cons: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Pros: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "No delay. The plane came half an hour early which is ok. There was no complimentary food but drinks were offered. It would have been nice if peanuts/cookies/chips were offered. There was no entertainment so the rating was 1star. Emails were sent to inform us of changes in schedule and also to check in on line. Leg room is good as we can stretch our legs (I guess you can say that we are not that tall) we wish to travel again with Air Canada in the future."
Pros: "Staff was courteous and tried to get people with large luggage to check it."
Cons: "It took forever to load as people carried on huge bags that wouldn't fit in the overhead bins or under the seats. It took an extremely long time to get through American customs, and they were very rude, not caring if people missed connecting flights. They wouldn't add workers. Some almost missed the flight. P"
Cons: "We never got on this flight because we were delayed due to an emergency landing. Couldn't get anyone to help us get home sooner than 24 after when we were originally scheduled to be home in Nashville."
Pros: "The lady at the counter was very pleasant when she realized my dad had forgotten his wallet and offered him to put him on next flight if I didn't make it back in time with his wallet, I liked how she had made him feel better by showing him grace and mercy that his mistake was fixable."
Cons: "At SFO it is always a mess when you take a flight because you can either be in International terminal - that would be logical, since this is a us Canada flight but at other times you need to go to the united ticket counter instead (even though I get sent between the counters often I can't remember if this is terminal 3) - The lady in line was trying to get my dad to leave this line to go to the other counter line without asking about his specific flight, it caused an argument in my travel party because they thought she was right and I insisted we stay in this line. The lady didn't even acknowledge what I was trying to say and kept telling my dad to go to the other terminal when we were at the correct one. There is nobody that can seem to tell you which terminal to go to prior to arriving at the airport so it doesn't help when someone provides misinformation at the airport while in line. Travel can already Be stressful."
Pros: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"
Pros: "Not really stands out as a positive."
Cons: "Overall came across as not up to the standards of other carriers."
Pros: "The crew was especially friendly and helpful."
Pros: "Wish the longer portion of our flight was as pleasant as the short leg to Toronto."
Pros: "Smooth flight,and all the rest was okay."
Cons: "My seat was damaged and it was hard on my neck,unable to rest it as the top part was jutting out."
Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Pros: "Food was reasonably good, and seat had enough legroom, more than in some airlines I have flown recently."
Cons: "very disorganized. website for checkin was indecipherable. I had to call Air Canada, which charged me for the call (15 centimes per minute) then put me on hold, only to finally learn that I could only check in in person because we were traveling with a pet. --- We paid extra for preferential seating, and when we got to the counter were told that we could not have those seats bcs we were traveling with a pet - the pet was acknowledged on our records and travel documents, yet the company allowed us to sign up for preferential seating, then would not let us access those seats, but our previously reserved window seats were gone and we were assigned aisle and center seats, which were then changed again to other aisle and center seats. --- Half the flights on the departure board, including ours, were delayed, alhto there were no weather problems. Both our plane and the plane in the gate next to where we were waiting had mechanical problems - a coincidence, or a repeated failing?"
Pros: "The flight is packed, but overall is not bad. The crew is kinda keep everything casual."
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Cons: "Zero communication on status of flight! Just changed the time on flight multiple times but no updates given! Canceled flight 10 hours later! Had to make own hotel reservation in Toronto with only possible reimbursement."
Pros: "Everyone was nice and friendly,"
Cons: "They changed our gate 3 times, and delayed our flight an hour and a half. It was extremely irritating and time consuming."
Pros: "It was a short flight but smooth and on time."
Pros: "It was excellent!"
Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Pros: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "map was broken halfway into flight"
Pros: "Glad for this new route. Will make Europe easier to access from PDX."
Pros: "Seats were comfortable and could recline more than other planes. Had entertainment in the headrests."
Pros: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Cons: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."
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