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ROA - LBB

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Roanoke (ROA)
Lubbock
Wed 6/23
Wed 6/30
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Top airlines flying Roanoke to Lubbock

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,741 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."

Pros: "Flight and plan where great."
Cons: "Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem."

Cons: "Delayed 6 hours"

Pros: "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
Cons: "Absolutely nothing! Great flight"

Pros: "Lovely crew!"
Cons: "The landing was rough!"

Cons: "Delayed flight. Seat didn't recline."

Cons: "Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills."

Pros: "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
Cons: "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."

Cons: "Flight attendant was very rude on Flight AA3451 on April 25th"

Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"

Pros: "No"
Cons: "No"

Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"

Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"

Pros: "The flight attendants were extremely helpful and kind"
Cons: "Nothing"

Pros: "I appreciate that I was able to switch seats thereby giving the cat and its owner more room."
Cons: "I have to say I was very surprised that there would be a passenger flying next to me with a cat in a carrier seated next to me."

Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."

Pros: "Entertainment choices, no additional charge for wine, food was good"
Cons: "​​we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."

Pros: "Customer Service, movies & comfortable seats"

Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"

Cons: "There was only a shared screen. And the AA Entertainment app didn't work"

Pros: "Seats were roomy, great entertainment choices"

Cons: "Flight was delayed almost two hours due to crew staffing issues."

Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Cons: "N/a"

Pros: "Everything"
Cons: "Middle seat"

Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."

Pros: "Everything was organized pleasant staff,"

Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."

Pros: "Seats had good leg room, and the current movies were free (unlike on the United flight I took a short while ago). Boarding was quick."

Pros: "Smooth flight, excellent service and good food."

Pros: "The OJ."
Cons: "How come COPA airlines can afford serving meals??"

Pros: "Nothing"
Cons: "My flight was delayed leaving Ft Myers because of weather in Dallas. I got to Dallas and went to my connecting flight and was told I didn't have a seat anymore. No reason given, they just said you don't have a seat anymore and I'd have to take another flight. Complete garbage."

Pros: "it was a reasonably priced flight, so I guess having to put up with the delay and a cramped plane is what you should expect"
Cons: "the fact that we were delayed for over 3 hours (mechanical? then switched plane). The plane itself was really cramped - I realize you have to put up with that on domestic flights, but international, really??? American should figure out other ways to cut costs."

Cons: "Flight was delayed 30 minutes for maintenance, then no drinks on the flight. I've made this flight multiple times and always had the drink cart come through. Not this time for some reason. Was looking forward to a cup of coffee on an 8am flight."

Pros: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"

Cons: "The stewardesses repeatedly rammed their cart into my seat. They were so rude. it was appalling. I will never fly american airlines again"

Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."

Pros: "Staff on the plane was pleasant."
Cons: "When I checked in I wasn't given a seat assignment. I had to wait until I got to the gate."

Cons: "There was no phone charger at the seat."

Pros: "Nothing"
Cons: "We were denied boarding to our flight because the gate agent said we were late to the podium. We were there 10 minutes prior to departure. The jetway was still full of passengers. There was no reason she did not let us on other than she wanted to punish us for being late to the podium. We missed our connecting flight and had to rent a car to get home. Corporate American Airline customer relations was awful to work with. They did not care."

Pros: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"

Pros: "Assigned seats"

Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."

Pros: "Staff was helpful. Trip was on time"
Cons: "I wish the aircraft was able to show movies."

Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."

Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."

Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"

Pros: "QUE SEA PUNTUAL"

Cons: "Why are you bothering me with a survey after your already inconvenienced me with a flight I had to cancel? No notification that this flight would not make my connection in time. No alternatives given. Horrible customer service all around."

Pros: "Not a lot!"
Cons: "We had about seven wheelchair passengers booked on this flight and no one had a clue how to manage it. two ended up being carted off to other gates and the rest boarded slowly, resulting in a 40 minute delay departing. When we got to Charlotte there were planes backed up, another 20 minutes to get to a gate. My 90 minute leisurely stroll to my next flight morphed into a race across three concourses. Charlotte is a nightmare under the best conditions, this just sucked."

Pros: "For a trip booked really fast because of all the COVID 19 stuff united exceeded my expectations. Traveling in such weird times is stressful but the positive crew and A+ service made me feel better"
Cons: "The planes are pretty dirty with pieces of gum in several places and some of the outlets to charge phone not worked"

Pros: "Everything was great"
Cons: "Nice trip"

Pros: "Travelled with my 3 children they had a blast with the comfort and entertainment , next to the amazing professional staff!"
Cons: "THey would have loved the additional choices for food items...."

Pros: "Quick and easy flight"

Pros: "Nothing"
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."

Pros: "Really nice staff"
Cons: "We boarded and the plane moved a left feet. We didn’t leave and moved back to where we began. The plane had problems. We were three hours behind schedule. Got to our destination late."

Pros: "Eventually got to Chicago"
Cons: "Missed my connection"

Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."

Pros: "Boarding was fast and easy"
Cons: "Cramped seats"

Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."

Pros: "On time!"
Cons: "Nothing - it was fine. We got home!!"

Pros: "Flights were on time"
Cons: "There’s a fee for everything. Check a bag, pay a fee. Need a snack, pay a fee, watch a movie, pay a fee. What’s next? Charge a fee for toilet paper?"

Pros: "I was happy to be able to get a flight on a flight that offered free entertainment through the United Mobile app. I just don't understand why your airline doesn't offer free internet and entertainment. It seems like a small price to pay to keep your passengers comfortable. Get with the program and the rest of the industry."
Cons: "Once again, United first changed my flight which increased my layover from a little over an hour to three hours, and then our flight was delayed by three hours, making our total layover time over six hours. United does this more than any other major airline. I am actually considering switching my United Mileage plus credit account to one of your competitors."

Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."

Cons: "My suitcase was broken. I will never fly United Airlines again."

Pros: "So much more room, was in a older plain could tell the difference, back when comfort was more important then money."
Cons: "Flight Attendant would just barge through without any notice even if not in the isle still would bump into you"

Pros: "Lovely crew. Comfortable flight."
Cons: "The B terminal of IAH Airport is awful. Impossible shape and bad signage. The signs on the inside don't match the outside so picking up people is difficult."

Pros: "Boarding was quick. The flight didn't take as long as listed. Overall satisfied with the experience"

Pros: "It was quiet, staff were chearful!"
Cons: "A little cramped in the middle."

Pros: "Crew was nice"
Cons: "Wi-Fi dropped for an extended period of time during the flight. Seat was not comfortable."

Pros: "Kayak did not notify us of a flight cancellation and we were delayed by one day and out over 450$."

Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."

Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."

Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."

Pros: "Nothing compared to the part condiucted by ANA."
Cons: "Lacking in patience. Use of negative body language on passengers."

Pros: "Nothing"
Cons: "They are never on time, we had to stay in Chicago and miss two days of vacation because there was no flight crew. It seems they can never get their act together, and it never changes."

Pros: "It was good. Very nice flight attendants."
Cons: "The plane was delayed 4 times...but I was kept updated."

Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."

Pros: "Love the cookie! Good crew."

Cons: "Flight attendants disappear after early dinner serving. They hid in the galley until breakfast service. For a 15 hr flight, this is unacceptable. They should be able to offer snacks and drinks during the flight."

Pros: "The crew at the desk in sfo and Dallas were great"
Cons: "Waited on tarmac for an hour in hot plane medieval conditions . Crew blamed pilots pilots, pilots said it was conflict of scheduling?! How does this even happen?"

Pros: "The Captain kept us apprised of the delays in our flight."
Cons: "How the Denver airport has their gates set up for 77/78/79 and others, having to walk down stairs? then down a long hallway to go out on the tarmac to board the plane, then when having to deplane, repeat what we had just done in reverse, some customers were traveling with small children/babies, no offer to help these people were made, except to tell them they could use the elevator. Thought it was ridiculous that we had to go all the way to original gate when we were told we would be loading again on the gate next to the one we just came in from."

Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."

Pros: "Comfortable , quick. For us it was great not to have to stop at another hub and walk all over to another gate and plane."
Cons: "United promises 1 free bag per passenger if booking w a united points credit card. Well I've never had this problem b4 but would not proceed thru check in w/o paying $25 per each of us. That was using kiosk and a real live person. That really frosts my - well, u know. Now I have to fight online, not even w a real person who would understand , to get $ back. I hope!"

Cons: "I didn't receive any notification that my second flight was rescheduled. The airlines had all of my information and I verified it was correct; however, the airlines did not know why I didn't receive a notification. Also, I spent more than 14 hours trying to get home. What should have taken 5 hours ended up being 14 hours with12 spent at one airport. I'm exhausted, fatigued, and annoyed with how this day is going. I thought I was going to be on the next available flight, but that meant one of four standby personnel on a flight overbooked by 2 people. But hey, I still have my health"

Cons: "Flight attendant was really not very nice at all. I felt like I was in trouble for even taking the flight. 'Move your feet. Bags have to be moved under seat. I need to see your seat belts.' She was curt, unfriendly & really made me upset with her bad attitude. Maybe she was having a bad day but I paid good hard earned money for my trip. I at least deserved courteousy & mutual respect."

Pros: "I would give a 1 star ! Cancelled flight and by the time we reached home it was 2.30 in the morning ! Which is unacceptable ."

Pros: "not much. only bless the gate agents for being able to rebook the plethora of travelers like me who get stranded."
Cons: "United Airlines constantly overbooks so you either don't get on, or you make the connecting flight. On my recent trip, I had to be rebooked on both flights to my destination, and both flights home. They really suck."

Pros: "The boarding agents were friendly and helpful. No problems, no real issues. My flight was delayed, the pilot made up for it in the air. I always have a great experience when flying United!"
Cons: "One of the flight attendants had a scowl on her face... not good when you're face to face with a plane full of people."

Cons: "The flight was changed and resulted in the person I traveled with and myself being separated by 10 rows instead of sitting with each other."

Pros: "United delayed departure from ROA due to a crew and mx scheduling problem. Unable to make BOI connection. Not back until next day."
Cons: "United reflowed aircraft and aircrew to other "more important " flights."

Pros: "Everything was great! :)"
Cons: "As I am sure you already know and probably have heard many times, those seats sure are narrow! :("

Pros: "Flight attendant very personable."
Cons: "No complaints"

Cons: "All of us passengers sat in the plane for 2 hours while 17 ppl were removed and then seats resat. This massive overbooking on the part of the airlines, caused me to miss my connecting flight and my connecting train, and miss a whole day of my costly vacation. On top of this, we had to pay for changes to the connecting train (a cost we weren't expecting to incur.) This flight in the end has turned out to be one of the most costly and uncomfortable flying experiences that I've ever had. I am hoping that either Kayak, Lufthansa or the operating airlines, United, will step up and make recompense for this monetary loss. Thank you, Sarah Minnich sarahminnich@icloud.com"

Pros: "Yes"

Pros: "A little late leaving the airport but it made us feel like they checked the plane well"

Pros: "Good flight"
Cons: "Nothing"

Pros: "Flight was on time; friendly service; plane was clean; smooth landing"

Pros: "UN change the gate and I did not have time to make it and they did not pay my hotel , 159 dolars extra y have to pay !! Never again with this airline"

Pros: "Appreciated the heads up of slight flight delay and baggage carousel location."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Roanoke to Lubbock

Airlines flying from Roanoke to Lubbock have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Roanoke to Lubbock

Mandatory masks

Masks required on board, masks provided on flights from Roanoke to Lubbock

Social distancing seating

Middle seats unavailable to book on flights from Roanoke to Lubbock

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Roanoke to Lubbock

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