the staff was very helpful and the airline was very good.
Cons: "Movie selection was minimal at best and my tv screen kept malfunctioning. Volume and brightness would turn all the way up or just shut off completely"
Pros: "Finally taking off."
Cons: "The gate agents had us waiting an additional half hour at the gate even when they called groups A-C to board and had another check at the cue before the gate. The customer service was deplorable no communication besides it’s delayed. I was paged by an agent I went up and announced I’m here I was ign"
Cons: "Flight. Hold have left on time but there was an issue with a passenger"
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "Crew rallied through a tough flight — nonstop howling suffering child, cleaning up another one’s air sickness from pretty much and entire row."
Cons: "Arrived 5 hours late due to equipment failure/change of aircraft. Atop that a fuel stop was added due to headwinds. JetBlue needs to do something about the entertainment system. Limited selection — watched THE most depressing movie (if the choices of movies is limited to 3 be upbeat) tiny screen"
Pros: "We traveled MINT and really enjoyed the crew and our option to board first. My wife is walking disabled and we had wheel chair service right to the door of the aircraft."
Cons: "When we arrived in Boston, we sat on the tarmac for almost an hour waiting for an available gate. Then when the walkway was secured, no one was there to meet my wife with the wheel chair until all the passengers had disembarked. The delays stressed us out and we had a limo waiting for us."
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "Not much other than an easy boarding."
Cons: "I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad."
Pros: "Jet blue was on time and there's plenty of snacks"
Cons: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Pros: "That i was able to watch movies and headphones and ratEr and snacks was provided"
Cons: "Nothing really!"
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Cons: "Seats are small and not good for one's neck"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again."
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Cons: "A plan to deal with a hostile mom with a screaming kid that was out of control."
Pros: "The boarding was quick and efficient, the plane was really clean."
Cons: "It would be nice to be able to recline the seat, and if at least water was served (even if snacks and other drinks cost money)."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "That we landed safely in 20 mph winds."
Cons: "Stop stuffing too many people in an airplane, stop charging for every little thing, nothing nice or fun about flying in the US.It is just the fastest way to get to places..International airlines are much better and not cattle planes."
Pros: "Boarding is always a pleasure out of Provo, with no security wait and a pleasant crew. The plane we took was a newer model, and is similar to many Fronteir and economy Delta planes. Unfortunately that means that even a short one-hour flight leaves pains."
Cons: "Our ride was very turbulent, whether that’s due to weather or pioloting I’m not sure. Either way it would have been wonderful to have a free cup of water. Sat for de-icing for about 20 minutes before takeoff."
Left 40 mins late; we were fine on our connection but many on our flight were not.
Cons: "Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest"
Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Pros: "The comfort of the plane and aircraft crew."
Cons: "Customer service. Ridiculous when buying flight tickets, regardless the economy “restriction” if you buy two tickets together you put them together even if your picking the seats. A money scam charging more for us to pick our seats. Common sense isn’t that common"
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "Crew was extremely helpful."
Cons: "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."
Cons: "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
Pros: "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
Cons: "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Cons: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Pros: "In flight experience was ok."
Cons: "It was difficult to learn gate information, was provided at the last minute, which is tough in a long airport like Munich. Airline few us into an airport that was the center of a political protest which was known at the time of takeoff. We should have been warned as it required 4 hours to leave the Barcelona airport, walking away from it 3 miles in the rain."
Pros: "Food was better than expected"
Cons: "I always wonder why they load planes front to back, seems it would be more efficient back to front"
Cons: "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
Pros: "The crew was not very outgoing at all and the seat was super uncomfortable."
Cons: "I had to run to my flight because United scheduled two flights literally back to back and was very nerve racking"
Pros: "On time, plane in relatively good shape."
Cons: "The entertainment system is of low quality and kept freezing and needing reboot. It is almost impossible to hear the movie sounds. Somehow the food served was truly disgusting, like an horrible TV dinner. United always stands out on international flight for having the worst dinner served. Always take your own lunch with you! Finally it has been my consistent experience on United that the stewardesses are really unfriendly. They do their job just fine but do they look so miserable compared to other companies. Do the airline treat them real bad?"
Pros: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "The food was way too little. I’m 5’3 and weigh 115 so not a big ester snd I found it to not be filling or good. They had no snacks in between meals. They kept the left over bread as snacks. Seriously!"
Cons: "UA supervisor literally said, “It’s not our fault so now hotel assistance and you have to leave airport. When I asked what we should do since all the hotels were booked he said, “You can go anywhere you want to go but you can’t stay here.” Callous, uncaring, worst experience since I was in Desert Storm!"
Cons: "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"