Great flight. Thank you for the upgrade to first class.
I liked one of the movies ( which I'm not a movie person" but this was so funny. I had to keep my laughter out loud to a muffle.! I felt too squished in my window seat and the man next to me was not big and bulky or heavy. I like the option of only two seats together. It made it much better for bathroom breaks.
Flight was delayed and not a lot of communication on why until we got on the plane.
Premium economy is like the forgotten class. Aside from meal service never saw a flight attendant. Any additional beverages required going to the very back of the plane to request and there was rarely an attendant there. Seat leg / foot rest hardly elevates and not well suite for someone under 5’6. Bulky armrests
Delta One upgrade it would have been great if my tray extended (it was jammed and wouldn’t pull out), seatbelt had too much slack & my little cabin door didn’t close properly
Seats comfortable, service and food very mediocre, staff not very attentive, worse than many other our flights with Delta.
Crew blocked exits to front of ship with galley carts. Also split five person family apart on international flight without fixing.
Our seats were comfortable with adequate room to stretch out and recline. The food was tasty and served it just the right intervals. Our flight attendant was extra attentive and friendly. Flight arrived early. And the most turbulence. Overall that’s good and experience for an 11 hour flight as can be hoped for
Because the docking bridge was broken we had to exit the plane by stairs at the back out into the rain. We were last out being in BClass. Strange nobody checks this stuff before hand.
Everything went well with the trip. Clean airplane and very nice staff.
I paid for extra Comfort Seats that turned out to be regular ones and have asked for a refund. The bathrooms were filthy the entertainment screen didn't work the Wi-Fi didn't work the food was mediocre at best and the seat I was in was terribly cramped especially when the person in front of me put their seat back. You couldn't even open the tray table. The staff was inattentive. I do not intend to take ITA ever again
Flight late but they were nice and food is pretty decent. The seats could use updating.
ITA does not allow free seat selection even in business class, if you don't want to pay extra for the seat they assign it to you during check in. For me it was seat #8 in both ways. It's last seat in business class with smaller space, close to kitchen, toilets and closets for supplies. WiFi didn't work at all. ITA is lower coaster, better to buy premium economy in regular company (AirFrance, Delta, Lufthansa, United, etc) than business in ITA Airways. ITA - never again
The flight attendants weren’t friendly. They gave us yucky food.
No complaints. Everything was fine. Very glad I was in premium economy
Overall flight was fine as was price. FCO leaves a lot to be desired. Not enough agents to check people in quickly, confusing security location and extremely, ridiculously long lines to get through multiple security checks. It was the least to say it was a hot sticky nightmare. Dulles is not better although arrival was fine, traffic to the arrival area was a nightmare where I finally gave up, parked the rental and met my wife with the luggage in the parking lot. I will avoid Dulles in the future.
Sitting at Logan on the taxiway for 90 mins waiting for a gate after an 8 hour flight is unacceptable. Logan and delta need to do better
There was so little leg space in middle seat that the blanket/pillow accessories and my feet could not fit. Knees were 1 inch from seat in front and when person in front reclined, it was uncomfortably invasive in my space. I am not large, 5’5” and 130 pounds
Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min
The plane seemed very dated. The entertainment was very limited. There was a school group on our flight and the crew seemed bothered by them. They were not overly friendly or welcoming.
