Find cheap flights from Rome to Massachusetts

Cons: "Awesome"

Pros: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Cons: "You should take this issue very seriously"

Pros: "Nothing was good"
Cons: "Everything can be improved"

Pros: "Plenty of films."
Cons: "Cabin was too hot."

Cons: "The airline lost my luggage. I have to wait two days for it's return."

Pros: "Hostes are great"

Pros: "My languages are all damaged."
Cons: "My languages are all damaged"

Cons: "long lay over"

Pros: "One sign had row 27> The other sign had 28 >"
Cons: "Mass confusion resulting in slow boarding."

Pros: "But my movie stopped for 30 minutes right at the good part. I saw the whole thing but didn't like the delay."

Pros: "Service and food"
Cons: "None"

Pros: "Over all v good"
Cons: "Why prizes change at the time of booking?"

Cons: "Haphazard boarding"

Cons: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"

Pros: "Great service!"

Pros: "great food! competent crew. all efficient and good."
Cons: "an extra beverage service in the middle of the flight would be nice, but that's okay."

Pros: "Everything good"
Cons: "All good"

Cons: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."

Pros: "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
Cons: "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."

Cons: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"

Pros: "Convenient take off time. Arrived earlier for better connection."
Cons: "Nothing"

Pros: "It's all great. Recommended"

Cons: "Terrible customer service"

Pros: "El almuerzo fue muy rico y la atención del personal excelente"
Cons: "Un poco de calor en la cabina me pareció raro pero llamativo"

Pros: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Cons: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."

Pros: "Attentiveness Professionalism"

Pros: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."

Pros: "The tv because I got to watch a couple of movies"
Cons: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"

Pros: "Employees were very helpful. Service was great."

Pros: "I liked the movie options and the fact that we were given blankets and pillows."
Cons: "I was told in Vienna that I would be allowed to carry my Kindle onto my flight from Istanbul to the USA. I was not able to and had to wait in a very long line both in Istanbul and in the US. I understand the change in regulations, but it is important that all employees of Turkish airlines are aware of the change. We also waited one hour on the runway in Istanbul. Additionally, there was a small section of the plane which received food roughly an hour later than the rest of the plane. I was on this section, and was uncomfortably hungry by the time I received food."

Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"

Cons: "Not enough room between rows. Can't recline seat if table behind is open."

Cons: "It was an hour late arriving!"

Cons: "بغينا نموت"

Pros: "Flawless in every way"

Pros: "Nothing. Had to cancel didn't go"
Cons: "That they changed the flight schedule twice making it impossible to go."

Pros: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
Cons: "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."

Cons: "Na"

Pros: "The service staff provided a very Low standard service to all the customers need help in the Turkish Airlines service counter in Istanbul airport. The staff dun even look at the customer when they comunicate,please show some respect to ur valuable customers. This is the last time we take Turkish airline!!!!!!We won't recommend to our friends or relatives to take as well."

Pros: "Liked the food and service"

Pros: "The staff were helpful, the food was it's usual high quality and it was possible to grab a a snack or drink during flight if you wanted one without bothering the flight crew"
Cons: "I found the announcements at the start of the flight a little annoying as they were timed to continually interrupt the films I'd chosen, but I prefer that to not being able to start a film while taxiing."

Pros: "Everything"

Pros: "Everything"

Cons: "Staff was a bit rude"

Pros: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Cons: "Nothing negative"

Cons: "Excellent service"

Pros: "Great service!!!"
Cons: "Nothing!"

Pros: "Excellent seating space"

Cons: "My Luggage did not make it, I don't have any information about it :)"

Pros: "Easy"
Cons: "Wifi"

Pros: "Pretty straight forward. Clean. Efficient."

Pros: "Good organization, good hygiene, polite crew."

Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."

Pros: "Nothing"
Cons: "Proper communication"

Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"

Pros: "Nice plane, good service and pilots, great landing - no issues at all."

Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."

Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."

Pros: "Older plane."
Cons: "Our section, Main 1 (towards tail end of plane) had strong smell of unine which thankfully dissipated once plane was in flight. Also, bathrooms even on boarding were not clean with urine all over the toilet."

Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."

Cons: "Wifi didn't work"

Pros: "Food, timeliness, comfort"
Cons: "Not sure"

Pros: "Amount of food!"
Cons: "Quality of food!"

Pros: "Delta, as always, comes through! Although my original flight was delayed, Delta provided the option to rebook on another DL flight at no additional cost. They made it super easy! As always, the crew was friendly, helpful and professional! Thanks!"

Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."

Cons: "WiFi didn't work"

Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"

Cons: "The customs and border inspection station in Atlanta is an absolute disaster."

Pros: "Good seating, great food, good service."

Pros: "small and uncomfortable"
Cons: "respectful size seat"

Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."

Pros: "Convenience. Smooth ride. On time. Great staff."
Cons: "N/A"

Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"

Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."

Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"

Pros: "On time and helpful staff."
Cons: "Very cramped seating."

Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."

Pros: "Everything was really great"
Cons: "I can’t no say anything bad"

Cons: "Really rough landing"

Pros: "The TV selections"

Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."

Cons: "Change d for WiFi. Cheap"

Pros: "That I was able to sit next to my husband"
Cons: "Everything else."

Pros: "Delta Studio"
Cons: "Food choices were not appetizing."

Cons: "Food"

Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"

Pros: "Nothing more than expected."
Cons: "Food could be improved."

Pros: "Efficient hop to Boston"

Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."

Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."

Pros: "Very professionals"
Cons: "N/A"

Cons: "Boarding in LA was. Mess"

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "Nothing"
Cons: "The fact that my flight was delayed for the second time in the past week"

Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Cons: "n/a"

Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."

Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."

Cons: "No tvs."

Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."

Cons: "Friendlier crews"

Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Pros: "The crew."
Cons: "The time between flights."

Cons: "Flight got cancelled"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"

Cons: "Travelled business class and was ace experience"

Pros: "The flight crew was so friendly and the food was really good."

Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Pros: "Light snack and complementary wine"

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Crew was awesome"
Cons: "."

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Cons: "The movie selection did not seem extremely varied."

Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Pros: "Booked extra room seat which gave me good room for seating"

Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Cons: "Bag was lost"

Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."

Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Pros: "Excellent service, excellent food."

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"

Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"

Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."

Pros: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Cons: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Cons: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"

Cons: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"

Pros: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Cons: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Pros: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Cons: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Cons: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Pros: "Best flight in a long time - comfortable seats, good food and service, good entertainment."
Cons: "Can’t think of anything"

Cons: "The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space ."

Cons: "Seat could have been a little more comfortable, but overall it was fine."

Pros: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Cons: "Nothing. All was great."

Cons: "There was a lot of turbulence which the crew could not do much about. Apart from that a good experience"

Cons: "I went to the restroom in the back, and one of the flight attendants was sitting in her jump seat, with head phone on and appeared to be sleeping or resting with eyes closed. Her sprawling legs were blocking the aisle, therefore I could not get to the restroom on the other aisle that was the only one open at that time This is unacceptable. Also PA is way too loud."

Cons: "I talk to member of the Kayak to change the spelling on my middle name. It was never done and i was charged 500 dollars through United to fix it."

Cons: "Even though all correspondence told me I could check in 24 hours ahead and choose a seat, after repeatedly trying, I gave up. I even called and was told I could do it, but I couldn’t. Because of that, I got a crappy seat. Another man and I stood outside of a bathroom for 15 minutes waiting for someone to come out, and we finally discovered that a flight attendant had locked it from the outside because of turbulence and forgot to open it. My checked bag was tagged with the priority sticker. I had a tight connection to catch a bus once I got to Boston. My bag came out of the carousel exactly 15 minutes after the first bag came out. That’s priority???"

Cons: "Before we boarded this plane we arrived at Aer Lingus for a 2 hour layover. The airport only had a snack bar open and an express bar with only drinks. There was cafes upstairs but that was closed off to hundreds of people with a layover between flights. When asked they said it was closed off by escalater and elevator to all of us. They blocked the escalator with a giant gate sign. People waited in line at a snack for over 20 mins for a bite to eat that was express food or a choice of 5 sandwiches that came hot that actually sucked not worth the money at all. People were pissed! I was looking forward to a nice meal for my layover but that definitely did not happen! They only came around once with drinks on a 6 hour flight, then twice for coffe and tea. When I asked for a sprite they said they ran out of things completely"

Pros: "The crew are the friendliest, nicest crew. I’ve flown Iberia and JetBlue the past year and the Aer Lingus crew are so much more hospitable and service oriented. From cockpit announcements keeping passengers up to date on flight info, to food service, the crew does an excellent job."
Cons: "Boarding the plane was too chaotic. There seemed to be a lot of confusion. They were boarding rows 8-23 but no one was getting through the gate to the plane. Before anyone from this group got on the plane, they added rows 24-46. Ambiguity causes stress. A more orderly lining up of passengers would be less stressful."

Cons: "Delay"

Cons: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"

Pros: "On time and friendly"

Pros: "US preclearance in Dublin No immigration wait in Boston"
Cons: "Coffee was terrible Sound in the headset was hard to hear. Seat had to be manually pulled to vertical My ear buds would not fit the 2-hole system on this plane"

Cons: "the plane was late"

Pros: "Flight was incredibly smooth and on time."
Cons: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."

Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"

Cons: "AER LINGUS"

Cons: "No wifi"

Cons: "the same"

Pros: "The meal was great"
Cons: "Paying for the drinks"

Pros: "We got from Rome to Dublin"
Cons: "No food or drink included in ticket. Charges for all food and beverages including coffee."

Pros: "Smooth flight. Friendly and communicative pilot."
Cons: "Everything was pay as you go. Luckily we brought our own water and sandwich on board."

Pros: "Everyone very helpful"

Cons: "Baggage took 38 min. To come out"

Pros: "We left on time."
Cons: "Our stewardess skipped about 3 rows of people during beverage service. A gentleman turned on the service light but unfortunately no one ever came back to provide beverages or answer his call. It was a three hour plane ride and had no turbulence. Not really sure what the problem was."

Pros: "Aer Lingus flight attendants as well as employees inside the terminals were wonderful. I sincerely feel they went above and beyond to make sure you were happy. Whatever they could control they did a good job."
Cons: "Seats were extremely uncomfortable, felt like you were sitting on a piece of plywood. In addition they were very narrow and had little leg room."

Cons: "The line for checking in was very long and the workers were very slow and not too friendly. The boarding was carried out in a first come first serve way. People started a line and instead of calling passengers by number groups, those in charge did nothing! So, my husband and I waited and noticed that people were boarding as is."

Cons: "The map feature wasn't working on the flight and the sound quality for media was very poor and sporadic"

Pros: "We had an adequate amount of room and were treated as valued customers. Enough said!"

Pros: "I was confronted by a horrible line to get through border control. I showed a local ground crew person of no clear responsibility, and who had a limp, and she saw my ticket was w Alitalia and so ushered me to a special "short transfer" line. All worked out."
Cons: "The check in area was confusing and uncomfortable. My line abruptly shut down. It was anxiety-creating to not have confidence that I would make my flight, even after waiting for an hour with very few (10-12) parties in front of me. Also, actual boarding was a third-world nightmare. Simple "zone" process boarding could radically improve the boarding time and the experience for custommers, among other things. Rome personnel seemed to not have had any training in customer service or even visited a different (better functioning) facility, just to get a sense of what could be possible. I am sure the processes could be easily improved, as best practices are executed elsewhere."

Cons: "Waiting in the que was very disorganized and took up the entire hallway. I didn't like running through the airport since the gate closed 5 minutes before I got off the plane from London even though the flight was almost 2 hours later."

Cons: "Lunch was extra even though it was noon."

Pros: "Nothing"
Cons: "Are Lingus is non responsive to their customers. When I called them about their change in my schedule, I was on hold for 45 minutes before someone answered the call. I explained my situation that because they changed my flight that I would now have to get a hotel, stay overnight and fly out the next day. They said there was nothing they could do and refused to pay for the hotel or meals that would be incurred as a result of their changing my flight. This was after I explained that I had originally paid more for the tickets on their airline so I would NOT have a long layover. Worst customer service I have ever encountered."

Pros: "Nice, new clean aircraft, excellent meal service, very very friendly crew, top notch the minute we got on plane"
Cons: "Two major problems, when we went to check in, we stood in line and were very rudely told by some German British Airways attendent that we couldn't check in with them and that we needed to go to Aer Lingus, this even though our reservations were through British Airways. Second, despite my efforts over a few months to make seat reservations, my daughter and i were separated. Aer Lingus reps in rome fixed that and I was very, very grateful for that, but when we got to the Dublin/Boston leg of our flight, they couldn't or wouldn 't fix the seating issue. On board the plane though, the flight attendents arranged for my daughter and I to sit together. Really upset me that I didn't know until the very last minute, on the plane, whether I was going to be able to sit next to my child."

Pros: "Our experience is a bit atypical; we were upgraded to first class. So, everything was incredibly wonderful. Thank you for that unexpected treat! We might be spoiled for life..."

Pros: "NOTHING!"
Cons: "British airways canceled our flight, gave no warning, no alternative ticket, flight, or any option in general. We had to book an entirely new flight and did not make it to Dublin and had a completely horrible two days of travel just to get back home."

Cons: "unable to contact Aer Lingus with question dealing with clearing customs once we land in the U. S. we were on hold for over an hour"

Pros: "Great airlines!!"
Cons: "No gluten free options"

Pros: "Entertainment and meals make flying comfortable again."
Cons: "Seats are very close together. Glad to be short!"

Pros: "Lovely fight attendants and good food!"
Cons: "Seats are too small -- and I am not a big person, only 5'5" and 125 lbs. But too hard to sleep or stay in that tiny space for 6 hours."

Pros: "The stewards were very hospitable."
Cons: "a gluten free meal option."

Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"

Pros: "on-time departure Smooth boarding Staff professional"
Cons: "could not select seat on-line <24 hrs before. Got to airport 2 hrs before departure and unable to pick seat beside my wife."

Pros: "smooth landing in the snow storm"
Cons: "better movies and wifi"

Cons: "Service on board"

Cons: "Bus to the airplane was packed solid, barely any room to stand."

Pros: "We arrived safely with good care. Smooth flight. Nothing else matters really."

Cons: "Very uncomfortable!"

Pros: "Free wifi card but it was too slow to stream"
Cons: "Broken screens"

Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."

Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."

Pros: "yes"
Cons: "nothing"

Cons: "Leave a seat empty in the middle could be good for social distancing"

Cons: "Foood"

Pros: "Very timely and efficient"
Cons: "Seats are really small"

Pros: "The steward was super friendly."

Cons: "When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home."

Pros: "Entertainment."
Cons: "Takes forever to load and unload those big planes."

Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"

Cons: "EVERYTHING! food, crews attitude, helpfulness"

Pros: "Was departed earlier because we were all on board early"

Pros: "Nothing special."

Pros: "On time, and frequency of water service"
Cons: "That bathroom smell was frequent in the cabin."

Pros: "Did not experience food or entertainment"

Pros: "Entertainment selection was great. Overall, a very smooth experience."
Cons: "Really only one complaint - the armrest between my seat and my toddler’s seat did not raise up. This meant he could not lay his head on my lap to sleep. Other armrests has this capability. Not sure why they would not all be able to do this."

Pros: "Great crew again, basic aircraft but comfortable economy seats."

Cons: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."

Cons: "Had to drive 100 miles to catch second leg of trip."

Cons: "Six “10 min delays” that led to a 1 hr plus delay"

Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"

Cons: "No entertainment, nor food"

Pros: "Quick and easy"
Cons: "N/A"

Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"

Cons: "Need to serve more water"

Cons: "Check in for AA at DCA was terrible. Everything else was great."

Pros: "Seat"
Cons: "Food, beverages, service"

Pros: "Great movie/entertainment selections and the food was very tasty."
Cons: "N/A"

Pros: "Outlets, great entertainment choices, quick boarding"

Pros: "The service was fantastic and so was the food!!!!! Loved the movie options as well."

Pros: "On time arrival"

Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."

Pros: "I actually got to sit by my sweetie. Perfection."

Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"

Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"

Pros: "Staff was polite and friendly. It was a great experience!"

Pros: "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
Cons: "Nothing"

Pros: "Stewards were patient and attentive."

Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"

Pros: "Everyone operated fast and professional"
Cons: "Nothing"

Cons: "There was no wifi"

Pros: "Allowed us to pre-order with our daughter who needed our support."

Pros: "Staff members went above and beyond expections; accomodating some seating reassignment requests, charging customer phones, and being very responsive overall."
Cons: "It would have been nice to at least have USB chargers in economy class."

Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."

Pros: "It was a reminder again why I never fly United"

Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."

Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"

Cons: "Served drink as they prepped for landing"

Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"

Cons: "Delayed for 30 mins due to traffic going in to Boston."