Pros: "Crew was fine."
Cons: "Boarding could have been more organized."
Cons: "Just not enough room in the economy class, especially when the person in front reclines their seat."
Pros: "The service in the Business Class section on British Airways was phenomenal"
Pros: "The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again."
Cons: "The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice."
Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."
Pros: "Polite, friendly staff."
Pros: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Cons: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."
Pros: "Love your airline nothing"
Pros: "The flight crew was amazing. The entertainment system was great"
Cons: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Pros: "Entertainment was adequate."
Cons: "The plane was freezing for 11 hours. Flight attendant said it would be adjusted but it never was. We were against a wall and seats did not recline. Very little room."
Cons: "I purchased a business class seat, fully paid six months in advance. There was a last minute change in the type of aircraft, I was downgraded to economy plus. BA never tried to contact me in advance or gilve me any other options. It was a nasty surprise but I had no other choice."
Pros: "We didn't crash."
Cons: "Flight attendants repeatedly increased the amount of alcohol given to drunk passengers while those passengers spilled food and drinks on me and could not keep their bodies out of my personal space."
Pros: "The A-380 is outstanding. Seats are good, even in economy. Entertainment system is great."
Cons: "It seems to me that boarding by Groups has not helped in the least bit, instead it has made things slower. It's bad enough that the charges and limitations on luggage have forced everyone to try to board with their suitcases... The group system just makes things worse. I recommend BA compares itself to Lufthansa, Swiss, Qatar, Thai, whatever, and avoid trying to match Easyjet and American Airlines on service levels. Oh, and there is no excuse for long delays and cancellations in the most important airport in Europe. At least not for a simple dusting of snow."
Pros: "Flight left almost on time and arrived on time. Crew was friendly."
Cons: "Wasn't able to select a seat ahead of time like with other airlines. Seat rows way too tight (even for a normal 130 lb person like me). No good movie options, very limited selection. Food pretty bad, but that's almost expected this day and age."
Pros: "The crew made your needs a top priority which was nice. This trip was my first time flying British Airways, I normally fly United, but the price was too good to pass up. I will definitely be using BA in the future from now on. Overall a great experience!"
Cons: "None! All pros!"
Pros: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Cons: "Flight was delayed. Not many entertainment selections."
Pros: "Very little."
Cons: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."
Pros: "The crew was great"
Cons: "Didn't like the 2 hour delay. Had to wait on the runway because of lack of organization at the london airport."
Cons: "A couple of mishaps by the crew with no acknowledgement. One of the flight attendants dropped an empty soda can on the floor which was dropped on my toes (I had taken my shoes off) and picked it up with no acknowledgement or apology, even after I screamed out of pain. I was speechless that I didn't even object. In another incident, when asked for food option, I chose chicken vs pasta. When opened my hot plate after 2-3 minutes, I found out I had tofu in front of me. I called the flight attendant and they came over, acknowledged I had the wrong food just to inform me they were out of chicken at that point. If you make a mistake, please offer something in return to make the experience somewhat better."
Pros: "smooth flight"
Cons: "no dairy free food options"
Cons: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins email@example.com 646-594-3593"
Cons: "I didn't like the no wifi on the planes and that you couldn't upgrade at the gate like you can with many other airlines."
Cons: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"
Pros: "Excellent service and the crew was very friendly"
Pros: "This was a great flight, seats were spacious and comfortable, food was hot and tasty. Entertainment also good - variety and quality."
Cons: "Not quite enough drinks given out for an 11 hour flight but otherwise great."
Cons: "Seat is not so confortable crew member is not enough always forget to skip my raw and there is no more food I want ! Airplane is too big all full too many people and the gate is too far to walk to"
Pros: "In flight entertainment, food and everyone was great!"
Cons: "No issues"
Pros: "Staff was exceptional."
Cons: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."
Cons: "Please fix the boarding process."
Pros: "Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel."
Pros: "Landed ahead of schedule"
Cons: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Pros: "The food was good and the flight attendants were attentive, especially considering the number of passengers. Overall, British Airways does a much better job than most American airlines."
Cons: "As with most airlines, the seats were cramped, especially when the person in front of me reclined their seat."
Pros: "The crew were friendly and took their time answering questions. We were offered liquids often, the food was just OK, the entertainment units worked well, the chairs were relatively comfortable.. We were allowed to wait for the restrooms. Yeah,,,"
Cons: "The food could be better and of course more leg room."
Pros: "The flight crew worked really hard on this flight and it seemed like they had very few breaks or down time. The entertainment was great, it made my flight seem shorter than it really was."
Pros: "Connection desk and gate attendance were the only people who tried to help fix the mistakes made by the people in madrid. Global access allowed to quicken our time spent going home after the mets that was our flight home."
Cons: "the attendant at the connection desk did not understand why we had not been given boarding passes or allowed to check in to our flights in madrid. the gate attendants did not understand that even though we were numbers 72 and 73 person processed we were not allowed to check in, receive boarding passes or allowed to sit next to my sister who's reservation was connected to mine"
Pros: "Staff was accommodating and dealt with our delays and kept us informed which was very nice. Food was better than expected and complimentary drinks with the meal was a nice touch. A ton of movies to choose from, which was great as I didn't sleep at all."
Cons: "Considering this was a 10 + hour flight, the seats felt broken down and were not very comfortable. The headrests were not adjustable as on other flights. Multiple delays at both departure sure and arrival, but this was not the fault of the crew on board, rather, the actual airport."
Pros: "Entertainment selection."
Cons: "The air was stale. No circulation. It made me sick."
Pros: "Where's my luggage British Airways? You lost all of my most precious belongings, after you forced me to check my bag!"
Cons: "Well standing at the luggage carousel like a fool waiting for luggage that has yet to be found, really sucked! Not cool to be forced to check my luggage at the baggage check and ticketing because they claim there's no room for it, then they lose my bag. All the other people had their carry-ons. We checked in 3 1/2 hours early, and apparently they did this to 6 other families on our flight! Not good to be losing so much luggage."
Pros: "This was an overall great experience. The crew was helpful and friendly and the in flight entertainment options were awesome."
Cons: "We boarded an hour late and no warning or explanation was given in the terminal. Luckily I knew this was going to happen because I had downloaded the app."
Cons: "The seats and the conglomeration at boarding time."
Pros: "The crew was great. All of my flights the crew from boarding to flight crew were wonderful. On time, and and safe. Got around the world as scheduled in one piece and with all of my luggage."
Cons: "Better entertainment selection would be nice."
Pros: "Mostly everything except for the entertainment, which on my previous travels with you entertainment was good. Crew and ground staff have so far always been nice."
Cons: "Selection of movies weren't so good. Been having trouble with the online checking when coming from England to LA"
Pros: "I liked the extra compartment and arm rest by the window seat."
Cons: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."
Pros: "We enjoyed the entertainment on the flight. The crew was great too!"
Cons: "We were right in front of the restroom, closest to the back wall. We kept hearing the toilets flush and had to deal with all the people in line for the restrooms. It just felt a little crowded back there. Boarding wasn't ideal either. We were delayed 3 hours and couldn't get a confident update until we actually boarded. The only thing near the gate was a Starbucks that took cash only. That's more of a problem with the airport though. Overall, for an 11 hour flight, it was quite enjoyable."
Pros: "The food was good and the leg room was very good. The flight was on time."
Cons: "On both flight s going to LAX to London and London to LAX we were sitting in the back of the plan with all the families with noisy kids. on the flight to London I had two twins in one seat it was difficult for the mother and the children were all over the place. with a tantrum at the end of the flight because of having to have the seat belt on. On the flight home we were in the last row and all kinds of crying kids. If I ever fly again on British Air I want a seat further forward but if is hard to pre book your seat. We are in our 70's and would like a quieter area."
Pros: "On time and nice."
Cons: "Departure time was 4:10 pm, and they finished boarding at 4:45 pm. Then we had to sit in the plane on the tarmac for another 2 hours, while the captain kept coming up with the weirdest excuses about why we are delayed. First they had to do a manual passenger head count, because the numbers didn't add. After an hour, he says they are finally done counting and are waiting for the truck to push the plane on to the runway. He says that since this is a A380, it needs a bigger truck that is in short supply at Heathrow!! He came on the intercom few more times in the next hour with more excuses about why we are delayed, but by then I was too mad to remember what the hell he was saying."
Pros: "I booked a window seat and the booking was dropped, but there was a special to upgrade to economy plus and things worked out just fine. Food was good, and seat comfortable in economy plus"
Cons: "they messed up the booking The added compartment next to the window did not open and was a waste of space."