Pros: "Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics."
Cons: "The tv news on BBC was 1 week old."
Cons: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Cons: "The plane was older and the screen was very small."
Pros: "The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done"
Cons: "The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place."
Cons: "Seats and entertainment"
Pros: "Treats and details"
Pros: "3 food servings, ice cream, kids package"
Cons: "Old screens, no usb chargers, old plane."
Pros: "The entertainment is great, food okay but nothing special, upper deck nice and quiet"
Cons: "Crew, they worked as they were robots, they did the service and that was it, we had much better crew in the past, somehow it looked almost if they were bored.... economy class pitch seats, cramped if you are over 185cm"
Pros: "Polite, friendly staff."
Pros: "I liked everything. The crew was polite always with a smile. They liked there job and did a great job. If you where a sleep they left you alone. Always had a smile. Super polite and happy."
Cons: "Nothing to not like the crew was Great!!!!!!"
Pros: "They gave you anything u needed"
Pros: "Nice new plane, great flight staff, great entertainment"
Cons: "Checking in at the gate took a lot of time and no food or bathrooms available"
Pros: "Great crew with Laura, Luke and the team in Club World."
Cons: "BA lounge in Heathrow Terminal 3 had it's days and needs upgrade."
Pros: "That was my first experience with the Airbus 380. The plane is an excellent ship and the takeoff and landing was surprisingly smooth. Flying is very stable as well. Although it has two decks you are just in one and it looks like any other long distance plane. Seats are a bit narrow but comfortable. Entertainment is individual and plenty of options. Economy cabin is divided in two sections and each section has its own lavatories."
Cons: "The boarding and disembarking operation is never-ending and of course economy class has to wait until business and first -that are considerably large- have completed their getting out. Even with two exits for the two decks it was very slow. On boarding I also noticed that several passengers boarded the wrong deck: nobody but a generic sign was telling them what gate was theirs. With 450 or 500 passengers the chance that something goes wrong increases. In our case a passenger didn't make the connexion and the luggage had to be removed. Food is just fine. Surprisingly the beverage was extremely short of options: just wine or water, no coke or sodas. Same with supper: just coffee, water or juice. The trip was long -9 hours- but no water was offered between meals."
Pros: "Flight was on time. Snacks and beverages available all time."
Cons: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."
Pros: "Boarding organized and on time"
Cons: "Plane was old, seat was narrow and uncomfortable. Food was very little for a 9 hour flight and entertainment system was also outdated."
Pros: "The crew was very attentive, serving food, drinks and water very often"
Cons: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."
Pros: "Alert, attentive, caring crew on long (10+ hours) flight. Great job."
Pros: "Everything was fine, food was better than expected, on time"
Cons: "Passport control at Miami flat out socks and seems to be getting worse."
Pros: "Great to sit in upper deck"
Pros: "More seat room. 18inch width. Smaller cabins. Soooo quiet."
Pros: "Comming back the seats were more comfortable"
Cons: "Going the seats were very very uncomfortable"
Cons: "Boarding was not well organized"
Pros: "After having problems with not getting the seat I booked and paid for - not a lot! British airways trying to fool customers that they are a premium airline but run a budget airline service."
Cons: "Old plane, poor food, no snacks, poor and old entertainment system."
Pros: "I haven't left Miaimi. American Airlines employees are horrible. After arriving from London they told me to pick up my check in baggage proceed to drop bag near exit 5. When I arrived it was crowded nobody know which line is for checkin and which line is for dropping the bag. I finally went to the counter and ask and the lady said, she couldn't accept it as it was 30 left before departure. She pointed me to another lady who also washed her hand. They were both reluctant and finally accepted my baggage but the security line was too long for me to reach departure on time. Horrible. The ladies who at the departure counter have different asnwer for my checked in baggage. I/m so tired from this domestic flight that I haven't completed."
Pros: "Great entertainment and the food was better than the usual"
Cons: "Big negative was switching planes at Heathrow. Heathrow transfer services for people with their own wheelchairs was a horror. At one point we were put on a shuttle bus underscored with no body to help us when we disembarked . Once someone showed up they complained that they had to push wheelchair so far to gate which of course was the furthest distance away."
Pros: "Decent service and comfort."
Cons: "Dear wife luggage failed to arrive. Very disappointed after trip plan 2 years in the works."
Pros: "Everyone was accommodating. They gave my son a coloring book to keep him busy."
Cons: "there was a slight problem with the food. there was a large percentage of the flight that was Israeli and therefore respects basic Jewish tradition of not mixing meat with milk. One of the meals was pasta with sauce (which was supposed to be the least popular meal) and a meal with chicken and rice. the rice had cheese in it, a large percentage of the people on the flight were unable to eat it. Only after finding out about the cheese did I understand why no one took te chicken dish."
Cons: "Boarding was late no communication as to why Limited to no choice for entertainment"
Cons: "Your airways lost my bag on the both flights from MIA-LHR-VIE and on the way back VIE-LHR-MIA My entertainment system was broken. I paid for the seat at the end of the day I didn't get. The moat horrible flight I ever had. I will never again fly with British Airways"
Pros: "The crew was pleasant/friendly, but I'm not sure if one of the male flight attendants was extra friendly because the girl next to me was cute, I guess I got lucky and benefitted from that and got excellent service"
Cons: "There were no USB ports to charge my phone... the movie selection was average, and the entertainment system was a little old, the touch screen didn't work. Being from America, the drink can 150ml is TINY and I was always thirsty."
Pros: "Price and ease of finding options."
Pros: "British Airways is always my first choice when I fly. You always know what you will get and the familiarity of knowing the booking system, the lounge, the seats. All this needs to be weighed up with a disinterested crew (and I am generalising which is unfair!) and dated planes"
Cons: "The plane is dated. There was dust in the lockers, my seat got stuck and the entertainment screen was difficult to see. But my big disappointment with this the disinterest of the cabin crew. The purser sits and completes his paperwork while coffee is slowly dripping out of an overflowing disposal unit, collecting under his shoe. The cabin crew on my aisle kept on forgetting what food people ordered and if you were snoozing or not in your seat while she did her round, you missed your chance."
Cons: "I don't get no dinner on the flight from Miami to London Heathrow and I felt faint from hunger on board. When I complain to one of the flight crew ,we one hour and forty five minutes left to land,she gave me a pretzel bunch and a cup of tea."
Pros: "Did a good job of being attentive to passengers"
Pros: "A380 planes hold far too many people for the capacity of the departure terminal making the gate experience sonewhat of a spill over. Seating maps at check in did not make available a single seat close to us for a third member of our party who had booked an equal ticket on a separate booking. Yet after n boarding there were seats physically available that were not offered by check in staff. Meal trash was left for far too long before collection in our seats which was upper deck final rear cabin. Plane noise during flight was very low, excellent. Miami Airport is a logistical immigration process nightmare. We look forward to BA using FLL instead directly from the UK."
Pros: "British Airways was very accommodating. I enjoyed the journey."
Pros: "plane was very comfortable for long trip"
Cons: "first time flying in awhile was clear on how the airlines co airlines work. i wish told more"
Pros: "The flight attendants were courteous and friendly. Boarding was easy."
Cons: "The designer of the business class seats used by British Aiways is surely an acrobat who flies no longer that's two hours. And those at British Aiways who bought into this design probably don't fly at all. Passengers who are sitting in a window seat must literally walk over the passenger in the aisle seat in order to get to the aisle. Flight attendants must serve the passengers on window seats right over those sitting in the aisles. The seats are narrow, and if you're sitting in the aisle, you don't even have a space to put your bottle of water or reading glasses. I can go on and on. This is my last flight on British if I can manage."
Cons: "Would have paid dearly for a footrest"
Pros: "Great service all around with excellent onboard entertainment!"
Cons: "Flight was slightly delayed."
Pros: "The entertainment selection was good. They provided a lot of options at no additional cost. Some of the crew was pleasant."
Cons: "In all fairness to British airways this was actually "operated by AA" and their customer service leaves much to be desired. Traffic to get into the airport was the worst I've ever seen. When we finally arrived, Although we checked in prior to arrival, we still had to wait in line for over an hour to check in our bags! We told the agents three times our flight was boarding, however, they were almost nasty and would not expedite us. they finally started to call our flight and we were pulled from the line, even then it was very disorganized how we were processed. We had to run through security and the long terminal and along with others in our flight that had been in line, were the last to board as the flight was delayed waiting for us. One of the worst experiences ever. They really need to do something about their check in process as we were not the only ones subjected to these delays. The plane had technical problems landing and had to be towed in but thank God we made it."
Pros: "Only scraped a two as was enough movies to watch."
Cons: "Flight was delayed by an hour."
Pros: "I tried to check in online but was prompted to check in at the airport. At the airport kiosk I checked in and got a terrible seat two rows from the back. Food was mediocre and entrainment fair. The flight crew were ok not exceptional. Aircraft was nice and clean. Other than poor seating the flight was smooth. I've had better flights overseas."
Cons: "See above I should asked for another seat there were plenty of vacancies."
Cons: "no food, no drinks because short flight"