Daily cleaning, installation of cabin HEPA filters
|September||Best time to beat the crowds with an average 24% drop in price.|
|June||Most popular time to fly with an average 24% increase in price.|
Average price round-trip
|$151||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
JetBlue, Cape Air and United Airlines have all waived their change and cancellation fees on flights from Saint Thomas Island Cyril E King to San Juan Luis Munoz Marin Intl. Confirm policies on booking site.
Travelers are permitted to enter the Island if they comply with all necessary requirements.
All travelers must have a completed travel declaration form and a negative molecular COVID-19 test result issued within the last 72 hours. Children under age 12 are exempt from presenting a COVID-19 PCR-RT test result.
They must pass a health screening and temperature check on arrival and obtain an airport exit confirmation number and QR code. Face masks are obligatory.
Travelers who arrive without the necessary documentation or a negative molecular COVID-19 test result issued within the last 72 hours are subject to a 14-day quarantine at their own expense.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 0h 35m, covering a distance of 68 miles.
There are 365 (nonstop) flights between Saint Thomas Island and San Juan Airport per week, averaging 52 per day.
In the past 3 days, the cheapest one-way tickets were found on Silver Airways ($77) and Multiple Airlines ($80), and the lowest round-trip tickets have been found on Multiple Airlines ($114) and Spirit Airlines ($131).
JetBlue (20 times daily), Cape Air (12 times daily), United Airlines (11 times daily) are the most frequent flyers on this route.
For Saint Thomas Island to San Juan Airport, Thursday is the cheapest day to fly on average and Friday is the most expensive. Flying from San Juan Airport back to Saint Thomas Island, the best deals are generally found on Tuesday, with Thursday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Saint Thomas Island to San Juan Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to San Juan Airport from Saint Thomas Island is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to San Juan Airport with an airline and back to Saint Thomas Island with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to San Juan Airport from Saint Thomas Island up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "On time. Service was just OK."
Cons: "No internet available. Limited entertainment options."
Pros: "The crew"
Cons: "Everything good"
Pros: "Confortable seats"
Pros: "Fast boarding"
Cons: "Entertainment, comfort, food, crew politeness"
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Cons: "the flight was delayed 3 times and nobody could give us an explanation of what was happening, the customer service at the airport was extremely poor, informal and very very inefficient. I would like to know what the compensation will be for this unpleasant event."
Cons: "Delay flight"
Pros: "Great flight awesome Crew"
Cons: "Cold lol"
Pros: "Very nice crew"
Pros: "Always pleased with JetBlue"
Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."
Pros: "very smooth"
Cons: "It was cold. Regulating temperature would be nice"
Pros: "Always travel jetblue, is always on time, friendly, and attentive. Love the leg space the planes are so easy to move around."
Cons: "The only regrets is the snacks they are so cheap with that. I wish that they would change that even if it was a little bit. Thank you I still love JetBlue."
Pros: "Space between seats and punctuality on flights."
Cons: "The front desk at St. Croix USVI was very unprofessional. They were dancing at the counter, could not clearly understand their announcement, and they were having side conversations at the counter in front of passengers."
Pros: "Plane was on time and all crew were very courteous."
Cons: "My tv was not working properly and was unable to watch any movies."
Pros: "Conscience and timing"
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "Very good"
Pros: "Friendly people☺"
Cons: "Avion pequeño"
Pros: "Staff was friendly, courteous, and helpful."
Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."
Cons: "Long security lines; contradictory agent instructions; couldn't pick seat; flight delayed three times; Uncomfortable seats."
Pros: "Crew worked hard to help us feel good"
Cons: "5 hours delay"
Pros: "This trip from Orlando to San Juan had a swift boarding process"
Cons: "Due to the Orlando airport that was upgrading the tram we had a additional travel time to the terminal"
Pros: "Me encantó la gentileza de enviar correos electrónicos para mantenerme informada."
Pros: "It was a short 40 minute flight and everything went well."
Pros: "Quick boarding process...good leg space"
Cons: "All was satisfactory"
Cons: "Flight delays."
Pros: "Attendant , information was good. The crew was professional"
Cons: "Delay Delay Delay"
Pros: "Smooth flight. Great personnel."
Pros: "Fast crew"
Cons: "undisclosed luggage fee by kayak no one told me there would be an additional $25 bad deal Lucille"
Pros: "That they emailed me about the delay ahead of time"
Cons: "Most of airport was close with late delayed flight, would of like hour updates on status of flight so I wouldn't have to wait at the airport"
Pros: "The crew was very attentive and accomadating. I travel with my daughter and her emotional support dog and they were understanding and made the trip easier for her. Thanks!!"
Cons: "The headphones should be complimentary and on flights of 3.5 hrs or more the snack should include a sandwich."
Cons: "My daughter was unable to use her tray table due to how dirty it was."
Pros: "The fly attendance was so nice that he even made a toy for my baby girl."
Pros: "JetBlue rides are always seamless. This one was just delayed multiple times."
Cons: "Delayed over 4 times"
Cons: "Flight was 1 hr 45 min late leaving St Thomas. The staff on both flights were friendly and courteous. Both pilots made smooth landings."
Pros: "Smooth experience."
Cons: "At least give water."
Cons: "Los dos vuelos, ida y vuelta, se atrasaron, lo cual me descontentó bastante"
Pros: "Nice crew and boarding on time"
Cons: "Space is very limited."
Pros: "Flight left on schedule, seat was comfortable, crew was polite, crewmembers were bilingual, ride was very smooth."
Cons: "There wasn't really anything I did not like."
Pros: "I paid for even more leg room seat, had seat 1A, upon boarding noticed 1B was occupied by person with a dog, and the smell of dog was making my asthma act up, I asked for a seat change and was accommodated immediately without incident. THANK YOU TO THE STAFF N CREW."
Pros: "The pilot was kind and to the point."
Cons: "The guy who boarded us told me to wait as his computer could not check me in. 10min later he is rushing me to get on the runway. It was 30min before scheduled take off. I had ordered food and had to cancel my order before the café had finished, so he wasted food and did not get paid and I was hurried and boarded the plane hungry. I probably won't use Cape Air again unless it's an emergency situation"
Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"
Pros: "The pilot was amazing"
Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"
Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"
Pros: "I had the opportunity to sit in the co-pilots seat! What an amazing experience.. Flight departed on time too."
Cons: "Nothing at all.."
Cons: "Bumpy ride. Blame it on the wind."
Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"
Pros: "Easy going nice"
Pros: "Cape Air never disappoints. A great option other than driving . Not to mention a great value"
Pros: "Reach early"
Cons: "No ac but it’s ok"
Pros: "Staff were great - courteous, professional and friendly. Plane was a fun experience as always."
Cons: "Not Cape Air’s fault, but the smoky haze (from fires in CA, OR, NV) diminished some of the long views - vistas were not quite as beautiful as on past flights."
Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"
Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."
Pros: "Friendliest flight crew, airport attendants and security agents anywhere."
Pros: "Got a shuttle from the plane to my terminal at STL. Very convenient."
Cons: "Rather loud, but I don’t think there was much the airline could do about that. Maybe earplugs."
Pros: "Flight on time. Nice smooth ride. Very friendly pilot."
Pros: "Friendly service, helpful, comfortable flight for a small plane. Good pilot, very professional."
Cons: "My only complaint is when we landed in WestChester we deplaned and had to stand in the -5F wind-chill for a good 10-15 minutes while they unloaded our bags. I don't know why they couldn't have taken us inside to wait."
Pros: "small plane soft landing"
Cons: "pilote acts like army general single pilote only air vent poor in plane"
Pros: "I was pleasantly surprised by everything! It was easy staff was friendly and the piolet was great! What more can be said! Planning on using Cape Air again!"
Cons: "I asked the ground crew for a box that I had checked and was told that it would be forwarded to my next flight. It wasn't. Now cape air is telling me the only way I can get it back is to fly to San Juan and pick it up."
Pros: "You see there was a terrible storm that closed the EIS Beef Island Airport. But because I booked through ya'll I was totally screwed. The individual Airlines are not permitted to rebook my ticket because you are a third party carrier. and You would not rebook because the airline could not change the flight status on the first plane from Mayaguez to San Juan - that flight was not cancelled due to the closure but because I would be stuck in San Juan for possibly 2 days with no money and no where to sleep, well you get the point. So InterCaribbean and Cape Air came to the rescue and after a 4-5 hour ordeal and having to travel to Mayaguez airport I am now rebooked."
Cons: "Y'all and will never ever ever book through a third party again."
Pros: "Shirt flight no food, but bumpy. I almost threw up on a 25 minute flight"
Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."
Pros: "Ride was smooth."
Cons: "No information nor staff at counter, so one was uncertain when flight would depart."
Pros: "Easy, painless and on time!"
Cons: "Everything was great!"
Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."
Pros: "It was a brief, smooth, enjoyable flight."
Cons: "My checked suitcase weighing <30lbs. was not put on the plane because of a weight constraint (combined weight of passengers and their luggage). I collected my suitcase from the airport the next day. Of course, airplane safety is a must, but I saw others dealing with their luggage also having been "bumped". Traveling this way is unreliable and, for me, less than satisfactory."
Cons: "Too expensive. 399 for a 40 minute plane ride? Really?"
Pros: "Great timing"
Cons: "The flight was cancelled because of engine trouble. As a result we miss our connecting flight to our final destination."
Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."
Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."
Pros: "I loved the whole experience."
Pros: "It was a smooth ride. Best flight I haven't had in a long time"
Cons: "taking off almost an hour late for a 20-minute flight. poor planning re weight restrictions so that luggage for several passengers had to be put on a future flight. no information given re delay."
Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."
Pros: "It was my first solo flight, as well as first flight in a small plane. Quick, easy check in and boarding in Mayaguez, PR. In San Juan, exiting and meeting family was not easy, due to terminal design. Overall, great experience."
Pros: "It's great having the convenience of these flights."
Cons: "People know there is a security process to go through. Make it clear what you need in advance. There is no need to be rude in any way."
Pros: "Great pilot!"
Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"
Pros: "Great. But you have to not be scared of small planes. The plane only seats 8 people. You can high five the pilot."
Cons: "Very small. I'm 6'4" very tight fit"
Cons: "AIRPORT SHUT DOWN TO EARLY AND NO AVAILABLE CAR RENTAL WITH DEBIT CARD. I BECAME STUCK WITH USING TAXI CAB."
Pros: "Crew is very friendly and the views are beautiful."
Cons: "This plane is an 8-seater, so no food, no drinks, no entertainment and no lavatory. Short flight, though, so not a big deal."
Pros: "Great flight Albany to BOS. Cessna turbo prop. Super flight crew. Sure beats driving to Boston."
Pros: "Pilots, checking in and boarding process."
Cons: "Crampt space, cold cabin"
Cons: "Seats and space"
Pros: "On time"
Cons: "Cold cabin"
Pros: "Entertainment options"
Cons: "Subpar , cramped flight the entertainment was the highlight"
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "On time smooth"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "Super old planes, no had a tv."
Pros: "Crew was good."
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
Cons: "Flights were continually delayed along with gate changes that had virtually nothing to do with weather. They lost our checked bag. And on the way back made me check my carry on and lost that too. Will never fly on American again!"
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Cons: "Person on my seat on previous flight puked and it had not been cleaned up. Puke in the seat tray and on the floor. My personal bag had pile all over it. Yuck."
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Pros: "The crew was kind and courteous. Highly professional and helpful."
Cons: "Aside from flying through a huge storm which is out of anyone's control and arriving 20 minutes early only to have to sit on the plan as the terminal was occupied, my trip was great."
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Pros: "The flights were on time. The crew friendly and seats comfortable."
Cons: "Not a better selection of food items."
Cons: "No have owned screen TV"
Pros: "Loved the idea of a screen in front of me, but mine didn't work"
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "The seats are TOO DAMN SMALL!!!!"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Pros: "Everything was on time, no delays."
Pros: "Should have individual tv's like jet blue does. There shoul be a family travel area for people travelin with todlers. better service and better food. Faster luggage pick up."
Cons: "Nothing. Expesive flights, an unprofessional flight attendant name Sarah, fighting with the customers. No entertainment. It was a nightmare"
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."
Cons: "After an 8hr flight from Madrid to JFk you dont need an 4.5hr delay on your connection flight."
Pros: "I had a hard time, the connection flight left us, the flight from Charlotte took to long and took off late."
Cons: "There were no more flights that night and had to wait till the next morning, I am hándicap and although they gave me a room in the hotel it was very hard, they took my carryon again and have to sleep like i was, very unconfortable."
Cons: "Old plane for a long trip (Charlotte to San Juan) in First/Business Class with no entertainment. It was like flying in a "more space seat", without seat back entertainment. First time it happens. Have flown several times in First/Business Class from Miami to San Juan and it has been a totally different experience."
Pros: "Crew, both on the ground and on board, were VERY kind and helpful."
Cons: "Less delays"
Pros: "Plane was clean. That’s important to me. Flight attendant Heather was very lovely. The flight was great. Pleasantly surprised as I have never been on such a small plane. Thank you the entire crew."
Cons: "Nothing. Everyone was wonderful and very professional"
Pros: "Great crew."
Cons: "Old plane, uncomfortable seats"
Pros: "Nice plane for island travel. Arrival was smooth and efficient."
Cons: "No A/C at terminal. 1 fan. Cooler outside than in. Plane was late. Ground crew super slow. Took forever to takeoff after boarding. The safety recording was the slowest and most redundant I’ve ever heard. The flight attendant was visibly embarrassed by it."
Pros: "Fast checkin and boarding"
Cons: "a very expensive short trip"
Pros: "It arrived safe"
Cons: "Everything. Booked flight. Tried to Che k electronically and site stopped me and said there was an issue. Called but of course it was early in the morning and silver airways was not open. Ticket said e-ticket, but never received email with e ticket. Then upon arrival at airport the extremely slow agent seemed confused. Barely made flight. Never again unless emergency."
Pros: "Good service. Friendly staff"
Cons: "A little noise flight because type of airplane but understandable"
Pros: "Very attentive and followed through with requests!"
Cons: "No soda, juice or cookies offered. Carolyn Gaston"
Pros: "We were boarded quickly and the trip was straightforward and short the captain and a flight attendant wear attentive and all of the baggage handlers and fleas do their job well."
Cons: "The plane was cramped the seats were very small seat belt was extremely old and the seats that I were actually assigned to were broken and had a printed out piece of paper taped to them that just said do not use which cause some confusion with seating and made me lose faith in the upkeep and maintenance of the plane which inspired a bit of fear of flying in me. For how small the plane was and how old it was and for the lack of accommodations in the distance of the trip my ticket was a bit too expensive at $345 round trip."
Pros: "Hassle free"
Cons: "After being told that the flight from West Palm would be an hour late leaving West Palm informed the agent that I had a connection in Tampa at 9;15. She stated that I would make the connection without a problem. She later asked how many people were going to Pensacola. I was the only person to raise A HAND. sHE LATER STATED THAt the flight would wait for my connection. We landed at 9:05 and taxied in about 10 min. The flight was to leave at 9:15. The flight attendant on my flight asked where was the connecting flight,they replied it left already. Iwas rebooked on America To Charollet,N C to connect for Pensacola. That took 4hrs more."
Pros: "Service was great! Airplane was great! Wonderful!"
Pros: "The boarding and deboarding processes went smoothely and I arrived safely."
Cons: "The plane was very noisy. Not just the propeller, but just a lot of weird creaks and rattles that made me nervous."
Cons: "After going through an extensive line because of security check, I arrived to my designated gate 11 minutes prior to departure. Unfortunately, the Silver Airways representative rudely told me that the airlines had close the doors 15 minutes prior to departure. In other words, I arrived 4 mins after they had closed the doors, and insisted on NOT letting me in. The representative treated me poorly, and was not helpful at that moment."
Cons: "All ok"
Pros: "On time"
Cons: "All fine"
Cons: "3 hour delay with no explanation about the reason by anybody. People at the boateing station treated us like if they were doung us a favor. They made us unlock our luggage and didnt allow us to lock it before checking it."
Pros: "Easy plane to deal with"
Cons: "Warm on the runway, while waiting in the plane to take off"
Cons: "Late. Late. Late. LATE."
Pros: "The kind, saint of a Silver Airways gate worker who spent quite literally 3 full hours dealing with the botched planning of United and Silver Airways. After being turned away multiple times and waiting on hold for what seemed like an eternity she finally was able to get me rescheduled for a flight on American Airlines the following Morning."
Cons: "Weather was terrible in Florida, so as expected there were some delays. Sitting in Key West airport I watched Delta and American Airlines depart flight after flight while we, the suckers who booked through United and Silver Airways, sat for 5 hours. The gate worker in Key West and two United Airlines call center workers were completely useless in helping me reschedule the flights that I was going to miss (even with a 5 hour layover at my next stop). The airline blames the entire thing on weather, yet no other airlines were suffering from 5+ hour delays. It's my opinion that early on in the day Silver Airways mismanaged the movement of their aircraft which exacerbated the delays experience by thousands of passengers."
Cons: "Seats were terrible"
Cons: "The plane was late taking off from Fort Lauderdale to Tampa with a maintenance issue."
Pros: "We landed safely!"
Cons: "My luggage was not put on my flight..had to wait 3hrs for a 9:30 pm flight...I am a 75 year old handicapped lady with breast cancer. The lady at the counter made no attempt to get my luggage on my plane.. She told me with much indifference that it would go on the next flight to KW! I DOUBT THAT ID EVER USE SILVER AIR again!"
Pros: "Nice crew and boarding staff"
Cons: "Small plane. Prop not a jet. Have to climb in and out via a ladder. Flight was late leaving."
Cons: "The landing was so hard, my back is killing me. I had back surgery 3 years ago and the landing aggravated it really bad."
Cons: "Satin the Tarmac for hour, in the heat, no air conditioning, no water, no explanation. Both air vents disfunctional."
Pros: "On time"
Pros: "On-Time departure for both flights"
Pros: "It was a short flight!"
Cons: "The flight attendant was rude to all passengers. It was very hot in the airplane."
Pros: "Will never fly jet blue again. Absolutely horrible"
Pros: "Flight was brief, so hard to compare. Attendant was pleasant and helpful."
Cons: "Air turbulence was a little rough, but not sure what control you have over that."
Pros: "The team seemed experienced and friendly"
Cons: "- The plane skidded on the landing strip and suddenly halted (scared passengers slightly) - The flight was only 41 mins but at least a mint could have been handed out to show more hospitality. - Departure ran 1 hour late. We weren't notified until take original take off fime."
Pros: "We left on time and I arrived on time."
Pros: "Crew and pilot great"
Cons: "Sweating entire time! Engine extremely loud old plane! If you have a headache dont board plane! Revolving throbbing noises from engine!"
Cons: "Flight was canceled. They sent me to a hotel that was fully booked. I went back to get into a hotel had room and no one was there to help. I ended up paying for my own hotel room. I went to get on my 8am flight and they pushed it back until noon. I eventually had to buy a flight with Delta to get to Orlando in time for my football game."
Pros: "Great service from beginning to end!"
Cons: "Late leaving."
Pros: "They went where I wanted to go."
Cons: "Arrived on transfer 60 minutes prior to flight and were told needed to be there 2hours early, we'd never make it through security. Made us go back to partner (JetBlue) airline in another terminal we'd just come from. After running 1/2 mile between 2 terminals in 90+ degree heat they booked us on the next flight which was again 60 minutes away. JetBlue said they could have just called them but them made us run around, literally. In the end the first flight was delayed and we could easily have made it as when we got to security we were the only people there. Took less then 5 minutes to get from check-in to terminal. Ridiculous amount of stress and run around for no reason. Don't expect good service from these guys in FTT!"
Pros: "Customer Service Friendliness Flight was on time"
Cons: "Seating was uncomfortable Gate location (to board and depart) was in sort of secluded basement area where there were no shops or other familiar surroundings Plane had technical difficulties with door opening and closing, passengers had to be shifted off one plane to another that was not much better. The plane ride was rocky The flight announcer sounded very unprofessional The flight attendant did not look professional Seemed like staff were handling multiple jobs"
Pros: "Great check in!"
Cons: "Couldn't recline in seat."
Pros: "It was my first experience with Silver, and perfectly pleasant."
Cons: "They told us we could sit anywhere. I had picked my seat ahead of time for a specific reason, and I'd prefer that they had honored the seat number peoples' tickets. If it's first in line, first choice of seat, don't put seat numbers on tickets."
Pros: "I liked that it was small"
Cons: "They had us pick our own seats when we got on the plane"
Pros: "The other airlines who told me the truth"
Cons: "Every time I'd ask why our flight was being delayed, the crew behind the desk would start laughing and make fun of me for asking. They told me the plane was there, then they where waiting on the crew. (Crew was sitting next to me. In uniform. Common sense would have said not to fabricate this). On my last interaction the man behind the counter made fun of my limp- not acceptable. When Irequested to speak to the manager, she came up and promised to take care of the situation. She never even addressed the situation with the employee. I even have statements I kept from random people witnessing this, with contact information. Another failure. I have flown with silver for a long time and prob will not fly with them again. No reason to treat anyone like that. As a traveler with plans beyond your flight, I expect to be on time, or at least have a reasonable reason as to why I'm late. So I can adjust my schedule accordingly. Lies and false statements promising me 20 more minutes every time I ask is lazy and unprofessional. Who's gonna pay for my rehearsal dinner hat I missed and had to cancel? Im going to social media next with my story and how silver handled this."
Pros: "Crew was extremely helpful and attentive to my husband who has Parkinson's disease."
Cons: "This flight had warm water no food no entertainment"
Cons: "Upon return, both planes were late. Connections were unclear. Then, luggage got lost and no one was informed on return home. Stood at luggage area for an hour, on top of arriving home 1 1/2 hour late. No one was informed in Panama City Beach that they had removed our luggage in Tampa. Three people had their weddings ruined!"
Pros: "There were no delays and we actually got to Orlando a little early. Always a plus."
Cons: "The plane is really small. My head touched the ceiling when standing. The plane looks dirty and the seats are all worn out. Also it is the loudest plane I have ever been on. I didn't feel that safe and I don't know if I would ever take it again."
Pros: "agents were not helpful and agent admitted the airline has poor communication. Delayed us from 3 to 9pm with little updates, finally cancelling, when the cancellation could've happened much sooner. All other flights out were booked and people had to find rental cards. I was not able to get my money back- only a voucher on the same airline which i was hoping to never use use silver airway again."
Pros: "I didn't board, meet the crew, feel uncomfortable on board, or try the food an entertainment."
Cons: "I couldn't make the flight, it would have been nice to have it refunded or applied to another flight."
Pros: "Nothing! I do it because I need the flight in that moment."
Cons: "Muy bueno el crew"
Pros: "Service, flight"
Cons: "Paid a lot for luggage at the airport in florida vs when i left Puerto Rico and i did not buy anything"
Pros: "No delays, easy boarding process, attentive staff and such a smooth flight!"
Cons: "I suggest free snacks or a soft beverage"
Pros: "Seat assignment"
Cons: "No in flight entertainment."
Cons: "The space of the seat and that know we have to pay for our luggage"
Pros: "Crew was friendly"
Cons: "Crew instruction too fast, very difficult to follow. Games were silly. Flight departing Ft. L left over 4 hrs late due to lack of crew."
Pros: "I will try to book through another airlines, before booking with you."
Cons: "High luggage fees. You're killing your own company."
Pros: "No likes"
Cons: "3 hours late leaving Ft Lauderdale and 3 hours late arriving in Ft Lauderdale."
Pros: "Fast flight"
Cons: "Hidden fees and no leg room in seats. Guy tried to trick us into giving up our seats at check in for worse seats??? Just watch your back"
Cons: "Everything no amenities, poor service, dated airplane, hidden fees, charge you for everything. Just plain ridiculous"
Cons: "I had a two hours delay in Fort Lauderdale and I was with my 84 years old father. I'm thinking of not using Spirit again because it's been the third time that I use it and every time there's a delay."
Pros: "Absolutely nothing."
Cons: "Very poor customer service. First flight was delayed getting in causing me to miss my connection so I had to stay in a hotel overnight because the airline would not book me on another available airline. I had to talk with many people and wait a long time to get hotel and food arranged. Every representative told me something different. Very unorganized and inconsistent. My second flight was cancelled all together. I ended up paying $500 to fly Delta."
Pros: "The ease of boarding."
Cons: "Your seats are uncomfortable. Seats that recline are needed. None of the announcements from your flight attendant was audible and clear. Those from the captain were much better. The added costs for seating and bags are ridiculous."
Pros: "The airline gave me a full refund on my flight"
Cons: "My flight was over 5 hours and the person who checked my bag did t inform me of this. Then, after leaving the airport the flight was scheduled to leave only 1.5 hours after the original flight time."
Pros: "Arrived on time."
Cons: "Sitting on taxi-way waiting for a gate spot to open. Put pressure on making connection flight."
Cons: "Flight was cancelled"
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Had to pay a lot for my carion around 60"
Cons: "40lbs luggage limit when other airlines have 50lbs limit. Seats were very tight - had aisle seat and could barely get my legs inside the row. Nickel and dime you for everything. They bill as low price air fares but when you add up the luggage and seat fares you might has well fly airlines where they offer water free."
Pros: "Nothing. Really bad cheap seat construction..with only an "imitation" leather covering it."
Cons: "Seats, space between seats, $$$ for soda and chips $$$9.000!!! And baggage.. I prefer to pay 100 bucks more for the competition. Not recommend."
Cons: "Seats don't recline"
Cons: "Double booking of seats"
Pros: "Both flights were great, on time, not even a shake and the fñight attendance really nice."
Cons: "Crew food boarding check in employ not profesional"
Pros: "The smooth take off and landing"
Cons: "That you have to pay for everything and i mean everything juice, chips, water you name it...."
Cons: "Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn."
Pros: "The pricing"
Cons: "The flight"
Cons: "Baggege fees (even for carry-ons)....kayak should make note of that prior to having customers book... Not in small letters but large so we can read it.. wld have not purchased tickers if I knew this up front, no snacks or entertainment on a 3 hour flight, no leg rooms, very uncomfortable airline... People packed in like sardines"
Pros: "The pilot did a great job, outstanding, the crew was helpful. I will recommend anyone who is planning to flight somewhere to consider flying with Spirit.............."
Pros: "Yes very much"
Pros: "Flight was on time and comfy-- these planes are new and have a leeeeeeetle more room than some"
Cons: "This airport doesn't accept an iPhone boarding pass from SPIRIT at TSA ( the customs guy also gave me a pretty hard time about this but accepted it he could've told me I was never gonna get through TSA with it ---Ugh) All said, I think Spirit Is fine if you travel light and eat before you go but the industry is still treating them like a snot-nosed little sister. They had the worst gate at the airport and the whole boarding pass thing was silly But this kind of very low overhead, nickel and dime you kind of airline has a place in Europe and will soon be more accepted here."
Pros: "This was my first flight so I don't have anything to compare it to. With that said the flight was over all pretty good. The crew was pleasant, the seats had more room than what I expected, and there was no real turbulence."
Cons: "There was not much that I disliked, the only thing I would say was that the flight was some what loud, but that was due to the other passengers."
Pros: "We flew from MCO and a week later we flew from Standford-Orlando (30 miles from Orlando), and the difference was huge. MCO lines are always bad (30 mins to an hour), in Standford we had no waiting time it all. MCO is a beautiful airport, you feel the Disney Magic al the time"
Cons: "Lines,waiting time"
Pros: "Good neighbor friendship & my family pleasure long time from Orlando,Florida."
Cons: "No criticism crew deafer.No has opposite people ( Hispanic of Boricua)."
Cons: "Ya que no hay mas que tu asiento, que este limpio. Fue decepcionante al meter la mano en el compartimento del frente del asiento estuviera lleno de basura al igaul que sucio. El abordaje en Orlando fue rudo ya que el personal transmitía su descontento."
Pros: "Smooth flight which h was the most important flight. Thanks for keeping us safe."
Cons: "My seat was taken by someone else It would be nice if beverages were free for such a long flight"
Cons: "The seatare to small for a 6 feet guy and they charge me for a carry on$65 i will not recomend itnot even forprice"
Cons: "I do not like that entails when we bought the tickets that we had to pay for everything"
Pros: "The crew was upbeat and pleasant. The seats are terribly uncomfortable, with absolutely no leg room and no options to move at all. I felt like I was packed in a box for 3 hours."
Cons: "Arrived at 11 am to check in, went through security gate. We went Through terminal, I was traveling with a group that met up and we had 3 small children 1 yr old, 2yr old and 5 yr old. We stopped at 12pm at the food court and bought to go foods. Arrived at the gate at 12:16pm which was suggested. Lady at the counter at gate showed no interest in getting us in our flight. She said we were supposed to be there at least by 12: 20 , when she turned around and looked at the time she realized it was only 12:17 pm and then changed her story and said we had to be there at least by 12:10p. We explained the website said also 12:16pm. She said there's nothing she could do and argued with my sister about how it was us not being "responsible". There was a flight attendant next to her while all this was happening, (We were turned away by the lady with boarding passes for next day. SHE DID NOT ATTEMPT AT ALL TO GET US BOARDED SHE KEPT TURNING US AWAY). THE FLIGHT ATTENDANT, came running towards us at the food court where he happened to find us and told us to hurry that he was able to communicate with the pilot and he gave the ok to board. We threw our freshly purchased food in the trash and ran with out kids in our hands to the gate. As we got back to the gate area the lady called him and said no that it was too late. The flight attendant was upset and hinted to us that the lady was just being difficult. We missed the wedding we were attending and we threw away food we had just purchased. The FLIGHT DEPARTED AFTER 12:30 AND SINCE 12:16 BESIDES THE FLIGHT ATTENDANT, NO ONE TRIED NOT EVEN ONCE TO GET US BOARDED. needless to say the kids car seats were in the plane along with the checked in luggage and the car locked in a security garage til monday. We were stuck and strabded and spent an additional 85$ just to stay in a hotel near the airport. We woke up this morning in our same clothes and are here in the airport today hoping for better customer service. The most HORRIBLE SERVICE EVER."
Pros: "What I supposedly saved in ticket prices was made up in baggage fees. I had to pay $ 55 for a carry on bag??? $2 for a cup of coffee on the plans. I will Seriosly THINK before booking a Spirit flight in the future!!!"
Cons: "I paid money for my seats when I find have to--lots of seats on the flight--ridiculous system and unclear the protocols on line or in person"
Pros: "The crew was expecially attentive, changing my seat from row 28 to row 4 (I am disabled)"
Cons: "No food or snacks"
Pros: "Please stop sending me this.. You will not get a good review from me .. Your airline is horrible from start to end!!!!!!!!!_"
Pros: "We departed St.Thomas on time."
Cons: "The seats were uncomfortable. Also, we were shocked at the hiding fees assocated with seats and carry on baggage."
Cons: "$45 for a carry on ??! I get the pay a la carte thing but that's outrageous"
Cons: "Fees for luggage"
Airlines flying from Saint Thomas Island Cyril E King to San Juan Luis Munoz Marin Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights