A gluten free option I could actually eat would have been nice.
A gentleman at the desk for my boarding from Seattle to Anchorage randomly selected me and told me they would need to check my carry-on despite having multiple lithium-ion batteries all of which were in communication devices essential for time in Alaska. There was ample overhead compartment space and I was lucky non of my equipment was damaged due to his unnecessary use of power. A quick check with the flight crew would have likely resulted in an answer that ample space remained allowing me to keep my personal and important items near by. I did lose WiFi twice and that detracted from my entertainment which I do not commonly use.
The flight was fine. The connecting flight was a nightmare. Gate change without text or email notification was super frustrating and I ended up missing my connecting flight. Return flight was delayed and had I not quadruple checked flight time, gate and refreshed the Alaska Airlines app every 5 minutes, I would have taken a flight that would not arrive in time for my connecting flight. Ended up flying Delta home.
Hate this airline. Uncomfortable seats, no screens, no good food.
perfect flight!! couldn't have been better unless it was free!
Excellent overall, but had to wait 30 months while taxiing. In fact, I’m still on the plane now!
I liked the legroom even in row 26! I fell asleep immediately and slept the whole flight.
The plane was in pretty rough shape-- worn down with a bit of a smell. The crew as less than stellar as well.
Tight legroom. The breakfast was provided, which was a plus, and okay the taste.
my first time with Alaska Airlines, an exceptional airline with great employees.
The crew was very kind and made going to Hawaii relaxing and fun to look forward to! Thank you Southwest for a pleasant flight!
I liked the crew member who gave flight instructions on "in case of a problem:. The seats are so small that only a young teenager could sit in middle seat.
I recently flew Southwest from San Jose to Honolulu. I was very impressed with the flight crew, especially the flight attendant in charge of the front of the plane. She came through the aisle at least five times for drinks and water, and two times for snacks. I have not seen such service since I flew first class. Also, for the first time, they gave us the correct baggage claim number, and the luggage came out quickly. I can't wait for Southwest to have assigned seating! I absolutely hate the Cattle Call boarding procedure and the mad dash to get seats and overhead bins. However, the boarding was efficient.
Much better than the.last. flight on SW on Thanksgiving day
For the first time in a long time we had a flawless experience with Southwest. Both flights were early and no mechanical errors at all. We were shocked and pleasantly surprised 😮.
I stopped flying southwest a long time ago. I don’t care for their boarding process, especially when I have a family to try and seat together. The early bird check in made it so much easier. As long as you do that, it’s great.
Everything was very good. I will fly Southwest again soon!
Nice and easy. You can't go wrong with the value and quality or Southwest.
Flight was cancelled due to “inclement weather” even though all other carriers continued to operate as planned.
sw cancelled our flight 2 hours before we were to leave. Our bags were already checked. Only communication we had was a text that had a link to reschedule that did not work. When we finally got to front of line ticket agent said they could not get us on a flight until Wednesday. This was Sunday. 3 days. The. They stated since it was “weather” related they would not give us vouchers for food, hotel stay anything. So we had to book on a different airline costing us an extra $1000. Unacceptable.
Average seat comfort, a drink and chips were provided, early boarding because we checked a carryon at the gate was nice. Ticket pricing shenanigans, including fees to pick a seat, check a bag, and get food onboard - evidence the industry is reinvigorating last century’s strategies- destroys the experience before one ever arrives at the airport. It’s difficult to recognize any value or sustain loyalty in the end-to-end process making air travel more drudgery than pleasure.
Everything was great until I lost my water bottle and they can’t seem to locate it. I know I left it on the plane though.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
NEVER MADE THE FLIGHT BECAUSE DELTA SAID THEY CAN NOT
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
Flight was warm for first few hours and quite rough
Because I was moved to an exit row, the snacks in economy comfort, the selection of snacks was better.
The flight was an hour and a half late departing which was inconvenient
Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
First class ticket gets you a choice of chips or nuts. . Just like economy Southwest. Also no screen in the seats. This is first class???!
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Older aircraft, no meal, only food was for purchase. Not impressed United.
All of the United employees I interacted with were professional and courteous. The aircraft was clean, the food on the flight was good. No complaints here.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
Late boarding by three hours. No Wi-Fi. No screens. Cramped seats. Sitting on the tarmac for 30 minutes after landing waiting for a gate. Delay in luggage getting to baggage claim.
When I agreed to give up my two seats because of overbooking by the airline, I should have been offered some sort of reward or credit towards a future flight. I was not. It was not until the next day when I mentioned it to a Jet Blue employee that I was advised to call 1-800-JetBlue. So here I am, having done Jet Blue a favor and I had to do the work to find out if I was going to get a credit. Such service
A nightmare. Scheduled flight delayed 2 hours then cancelled because pilot timed out . Unable to find another pilot. Really?! Weather certainly a factor, but JetBlue seemed totally unprepared for the chaos that ensued when flight routes were cancelled. More cancelled flights, finally many of us who had been bumped from other flights were allowed to board a Boston bound plane around 3:00am, delay after delay, sat on tarmac for another half hour while pilot dealt with weight distribution issues (?), arrived in Boston 4:30. Crew were wonderful- same attendants all day and night and they were exhausted. Fortunately for me and my son that Boston was our final destination, not so lucky for many who missed connecting flights.
Complete and total debacle from start to finish. HUGE mistake picking this airline. NEVER again! Rudest staff in the business.
It's not JetBlues fault but there was a smell on the plane (possibly other travelers) and 3 children behind me that never quit whining. Soccor fans that were very loud. Pilot brought the plane down from high altitude quickly, dropping us hu dress of feet at a time. I've never felt that intense of dropping on other airlines (usually fly Southwest Airlines). But I arrived safely and I'm thankful for that.
Seats were great, the staff was great, and the food was about the best I've had on a plane, and is especially the best of any US-based carrier I've flown. Free Wi-Fi was also great.
The flight was delayed 14 hours and communication was very poor. No one seemed to know what was happening and the gate agent was trying to help people for several flights. She was by herself trying to help 100s of people.
Domestic flights are good. Just stay away from international travel
Flight left 2 hours late with no explanation as to the delay
The aircraft was fine, it’s was just the service. The flight got canceled several times and that was very inconvenient for my 69 years old mom.
My TV was broken that was the only bad part. The rest was great.
