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Your computers were down and took a long time to check baggage

Southwest has lost most of what made it special. The flight attendants all used to seem fun and like they were having fun. Now they seem just miserable. They do NOT seem happy to give you your pretzels and drinks. They stick it in your hand or on your tray like it's an annoyance. They bark safety instructions at you. It's not just this flight but the last few SW flights I've had to SNA and SAN as well and it's not just me. I've informally surveyed my colleagues (business and leisure travelers) and these feelings are consistent. The tickets are similarly priced to other carriers and the seat assignments make boarding slower. The free luggage and free ability to change flights is still a differentiator. You lose that and there's virtually nothing special left.

Flight attendant skipped about 6 rows for drink service. I got a side eye when I asked for a drink - like it was an inconvenience or my mistake. He shouldn't be on a flight if he doesn't like his job and doesn't have customer service first attitude.

The entire crew were wonderful but 1 flight attendant stood out with his sense of humor on the microphone. I told him as much as I exited the plane.

For the first time in a long time we had a flawless experience with Southwest. Both flights were early and no mechanical errors at all. We were shocked and pleasantly surprised 😮.

I stopped flying southwest a long time ago. I don’t care for their boarding process, especially when I have a family to try and seat together. The early bird check in made it so much easier. As long as you do that, it’s great.

Everything was very good. I will fly Southwest again soon!

Nice and easy. You can't go wrong with the value and quality or Southwest.

Flight was cancelled due to “inclement weather” even though all other carriers continued to operate as planned.

sw cancelled our flight 2 hours before we were to leave. Our bags were already checked. Only communication we had was a text that had a link to reschedule that did not work. When we finally got to front of line ticket agent said they could not get us on a flight until Wednesday. This was Sunday. 3 days. The. They stated since it was “weather” related they would not give us vouchers for food, hotel stay anything. So we had to book on a different airline costing us an extra $1000. Unacceptable.

I like Delta. I dislike the volume of announcements from the crew. They are not always easy to hear and typically repetitive.

Sat in the plane at the gate in SLC for 2+ hours before take off, getting me home nearly 3 hours later than planned.

Sat in the tarmac at O’Hare for 65 minutes. This is a regular occurrence for delta at O’Hare

We never made it on this flight because we missed our connection due to o delayed flight from Jackson.

Average seat comfort, a drink and chips were provided, early boarding because we checked a carryon at the gate was nice. Ticket pricing shenanigans, including fees to pick a seat, check a bag, and get food onboard - evidence the industry is reinvigorating last century’s strategies- destroys the experience before one ever arrives at the airport. It’s difficult to recognize any value or sustain loyalty in the end-to-end process making air travel more drudgery than pleasure.

Everything was great until I lost my water bottle and they can’t seem to locate it. I know I left it on the plane though.

Smaller plane for a longer flight than my first one. Doesn’t make sense.

Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.

NEVER MADE THE FLIGHT BECAUSE DELTA SAID THEY CAN NOT

Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.

Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.

Plane arrived an hour before departure. Plane was completely boarded and ready for push back when they decided they needed to change a tire. 1 hour delay on the plane when this could have been done before we got on the plane.

Flights was great, service and transit support was outstanding - but the food was limited and of poor quality - only a snack on the first hour for 2 hours 1/2 leg. and a light breakfast on the second 4 hour leg.

Flight was delayed almost an hour because the cleaning crew broke one of the bathroom doors.

On time. Accommodated carry on and personal bag in the plane. Good entertainment available and access without using own device. Gave a whole can of juice rather than a pour. Seat did not recline much.

Airplane is not very clean, food quality and taste was not good. Lufthansa used to be good but nowadays went down. Overall experience is just okay, wouldn't fly again, prefer Turkish airlines.

Very Poor. Significant delays getting to Chicago and then very poor communication on delays in Chicago to Cleveland. We could have rented a car and driven there faster than the delays ended up being.

First class ticket gets you a choice of chips or nuts. . Just like economy Southwest. Also no screen in the seats. This is first class???!

All of the United employees I interacted with were professional and courteous. The aircraft was clean, the food on the flight was good. No complaints here.

Late boarding by three hours. No Wi-Fi. No screens. Cramped seats. Sitting on the tarmac for 30 minutes after landing waiting for a gate. Delay in luggage getting to baggage claim.

For the first time in all my travels I found the arm rests very inadequate and painful. The arm rest between me and the passenger to my left was thin and didn’t support either of us. On the right side, (window side) the armrest was thin and short causing me pain mid-arm.

It was very hot on the plane and it wasn’t acknowledged by the crew. This whole trip was one of the worst flying experiences I’ve had in a while. We sat in that hot plane on the tarmac in SLC for 45 min (after being delayed for 33 min for crew). 4 hours in the air in a barely cooled cabin. Over 30 min sitting on the tarmac in CLT waiting for a gate. I missed my original connection but was fortunate to get on the last flight out to RDU so I can make my 2 hour drive home. I know these things happen. But it’s frustrating nonetheless.

WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.

Given it’s a red-eye into Charolotte, we didn’t get any food. The survey does not include “N/A” so the rating will be skewed.

It went up and down at the right time and place. I’m happy with that outcome.

Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.

It was a good flight - not overbooked and in time.

It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!

Thankfully no connections off of this one on the day of the flight as it was delayed 90+ minutes.

Average - flew with Jet Blue internal and it was far more comfortable and better food and entertainment. Notable difference

Great flight, no problems. I wish they would increase the checked bag weight limit. Packing was very stressful.

My experience with Frontier was terrible. We were delayed for 2 hours. At one point during the wait at the gate I left to go get a sandwich - I was gone probably 15 minutes. In my absence, they decided to move our flight up, boarded and left. When I came back the two attendants were very rude and I unavoidably had to purchase another ticket on the next flight. During this whole time, the Frontier app did not update the departure time, so I was SOL.

I know Frontier is a “no-frills” airline. I understand the concept. However, I jumped on some tickets for our family vacation, expecting to play a bit of a game to figure out the family bags and not over spend. In the end, I got the short end of this deal by far. 1. I did not expect them to charge the baggage fee for each direction. It makes the fee look high-ish at a glance, but reasonable. Then when you get to checkout and realize you have to pay it twice to come home with your luggage, it becomes ridiculous. 2. The low checked bag weight limit. I am used to packing a 50lb bag with my preferred airline. Frontier’s artificially low 40lb limit more quickly triggers the extra weight fee, which almost DOUBLES the price of the bag if you go over ($79 for the bag/$75 for the next 10 lbs) 3. The fee for a carry-on bag is the same as a checked bag but with a lower size and weight limit. Make it make sense! 4. The seats are terrible. My 2.5 hour flight almost had me losing my mind. I’m 6’3” and my femurs barely fit in the space provided. My knees had to wiggle just right to jam into the crack next to the armrest of the seat in front of me. The cushioning was thin and inadequate. I am tall but I’m not a freak. These seats are unacceptable. 5. I overheard the woman next to me speaking with the gate agent about being charged a $25 fee for not checking in online - she checked in at the airport counter when she arrived. That’s ridiculous. She was old and in a wheelchair. She had a paper boarding pass, and was obviously not tech savvy. She should not be punished for that. 6. They do not have good placement in the terminals. It was always out on the end or down on a subfloor, and we had to walk out on the tarmac almost every time. In Denver. Their home airport! 7. Every time I loaded a new page on the website while buying my tickets or my bags, it was constantly trying to upsell me on some esoteric bundle. Like, a pop-up every time. Very annoying. 8. No screens in the boarding area (at least where we were) to confirm you’re in the right place. Just static gate number signs. I am sure these are standard practices for Frontier, and I should have read more about them before I purchased tickets, but as a result of this single round trip, I do not plan to ever use this cut-rate airline again. I would rather pay the normal amount for a ticket and be treated like a customer instead of a mark.

Decent clean onboard experience. Okay discount airline experience. Unfortunately, any customer service interactions are difficult and unhelpful. There is no service. Also, a premium seat only gets you premium boarding if you line up first. Once they start general boarding you must go to the back of the line. Not very premium

The delay was ridiculous because nary a word escaped from the gate attendant regarding our flight status. It was a complete joke.

Plane was down graded and I lost my uncharged exit row with more leg room. No mention or offer of refund from podium. Flight attendant was nice to explain this happens often and that I could request a refund via online form submission. I did this and have heard nothing back.

Although we received an email from Kayak AND the airline, turns out we were not on Frontier’s manifest for the flight. We had to purchase tickets at the gate. Not sure where this transaction fell apart, but it did. We are now disputing the charges for the SLC to PDX flight originally booked through Kayak.

Our flight was cancelled and I spent $800 on a replacement ticket. No refund was awarded other than the cost of my original Frontier ticket. unacceptable...

The worst experience ever!!! They canceled our flight when we arrived at the airport to check in. We asked why is it canceled they told us they don’t know. No apology, very cold and rude. We had to pay for another night at the hotel, we had to call out of work. We won’t be using them anymore in the future!!!

Flying Frontier was a nightmare. From the booking through Kayak, checking in, departing and arriving, I will never recommend Kayak or Frontier.