There were no entertainments and was not allowed to use any devices.
Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin.
Goof food and service
The flight was delayed by 95 minutes, which screw up my schedule badly..
Small plane ,narrow aisle
We got to move to the front of economy which gave us more legroom which we needed.
They changed planes on us and we lost our upgraded “premium economy” seats.
friendly staff top Service top Inflight
new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft.
Boarding ok, timely departure. Food very good for plane food.
Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good.
Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed.
The cabin was quite warm
Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
Comfort economy well worth the extra.
Crew was very helpful.food
Food was not upto the mark.
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Thankful for coffee being served without charge. Not all airlines do that.
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