Find cheap flights from Salzburg to Phoenix

Cons: Orderly sitting of economy class passengers

Pros: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.
Cons: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Pros: Overall, I can’t complain. The take off and landing was peaceful
Cons: The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Pros: Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding.
Cons: See above. I will only buy further tickets directly from airline

Pros: got exit seat

Pros: Nothing
Cons: Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!

Pros: fast boarding

Pros: Leg room

Pros: nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times
Cons: a bit delayed,

Cons: Cramped economy seats compared to Bombay to Munich flight.

Cons: The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent

Pros: Great staff and food

Pros: Great
Cons: No problems

Pros: The red wine was good. The flight was smooth.
Cons: Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive.

Pros: On time.
Cons: Uncomfortable seats.

Pros: The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport
Cons: Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.

Pros: Not much
Cons: Almost everything

Pros: Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2
Cons: Nothing

Cons: you cancled my return ticket when I got off the plane in Frankfurt and did not contiue to Geneva..

Pros: See above

Pros: frequent passing out of water and juice; very good dinner; cheerful hostesses; choice of video entertainment

Cons: Very little leg room, when perso in front of you reclines it’s impossible to open table

Cons: First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel.

Pros: Excellent staff and organized service. Entertainment syst m standard but worked well without problems.
Cons: Food was just OK

Pros: Service , on time

Pros: The flight left almost on time. I was surprised that a meal was served on a two hour flight
Cons: It took a long time to get off the plane.

Pros: The entire crew went above and beyond to ensure the most comfortable and enjoyable experience.

Pros: Sweet crew with a lot of patience.
Cons: The plane was full of immigrants and they left a HUGE MESS everywhere. Half eaten chocolates, wrappers, cups and you name it strewn all over the floor and aisles. It was disgusting to sit through 10.5 hours of. Somehow though, they knew how to watch Baywatch.

Cons: Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA

Pros: Selection of meals (veg / non veg), nice and polite crew, selection of entertainment options, availability of drinks and snacks on the plane in between meal service. Seats are decent in size and comfortable in the economy class, the aircraft feels like new, clean and fresh.
Cons: The movie selection button on the screen is a bit hard to use and slow scrolling thru the titles. Nonetheless, enjoyed watching movies. Good variety of movie genres.

Pros: Darned site more comfortable than the first leg of the journey.
Cons: Tell your passengers they need hiking boots to get from main concourse to B terminal!

Pros: The food was terrific. The in flight entertainment system was one of the best I've experienced.
Cons: The online check-in using my wife's iPad's browser in a don't have a printer scenario (which is the case when you're not home), was difficult to navigate. My wife wound up with my boarding pass on her phone and not one for herself. We did get our boarding passes at the kiosk, but then mine had my TSA-precheck but my wife's didn't and she had to go through an extra layer of security (near the gate area) because of this at the Munich airport.

Pros: Very good services

Cons: For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight

Pros: It was my daughter's 16th birthday and one of the spunky crew members helped us to create a little celebration. That was very memorable! Otherwise the flight was late (which was OK, the captain kindly kept us informed), but the plane was clean and quiet. The bathrooms on the lower level provided a space to stretch, but as always, they get pretty dirty on a long-haul flight. Price was quite good. I always feel the flights originating from Europe are nicer than those originating in the US.
Cons: The food was stuck in the past, roll, white cheese, white cake with sugary fruit, somewhat wilted small salad and a pretty greasy chicken dish with polenta and by that point, stewed veggies. I am not accustomed to eating like that and was disappointed (though hungry!). Not a whole lot of room in my seat, I'm 5'6" and slim, but at least the seats recline and glide forward a bit and the head rest bends to catch your head IF you can nod off. I appreciate the civility that still exists under stressful circumstances.

Pros: The crew was very nice. The hot towelettes before eating was very nice.
Cons: Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line.

Cons: They forgot the luggage at Frankfurt.

Pros: Food choices were excellent. Crew was attentive.
Cons: n/a

Cons: i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up

Pros: Nothing, this flight never happened because of the strike.
Cons: Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound.

Pros: I like Lufthansa. They really know how to take care of their passengers.

Cons: It was a problem with one passenger, she came from another row and take two seats close to me and my daughter, she wanted to fly with comfort, so I told her it is not nice, this is not her seats and I have a kid with me and she should share wirh another people too, butshe was freeked out because I did a comment, than she asked me what country I'm from and I told: Russia. So she told me she could see why I so unclever...all Russian the same and laughing on me. I didn't expect so racist behavior and I stopped any conversation and complained to flight attendant. And I was double surprise! She went to her talked with her and than tell me that she could take any place she wants and she never told me any racist words, and maybe I'm a lier. I was so upset and I told a passenger that I can go to court when get back to US, she was really scared now and start sorry! But it was to late to sorry! When I asked flight attendant to sorry, she told she do not sorry!!! The flight was Monday October 3rd 2016 Lufthansa 459 San Francisco -Munich, name of flight attendant Eva-Katherine Pfaffel, the passenger seat 44 Diana or E I think, they didn't provide me information about name or her seat. The flight attendant told me it is not big dealing, maybe for Germany it is ok, but in US it is really rude, original I'm from Russia, my daughter too, additionally she is black, it will be really good if I never feel this again, I was in really helpless situation. It is really unpleasant when you spend money and get neglect.

Pros: The food was good, and crew came around several times to offer drinks.

Pros: It was UA. Not Lufthansa.

Pros: It was nice to have both a dinner served in a timely manner, the additional option of drink offered and the snack before arrival. Staff working the flight were polite and friendly. Thank you for providing both a blanket and pillow - which its own Lufthansa pillow cover. Sadly the Anticipation of a Lufthansa flight still rests on the laurels of years of recognized quality. Sadly the Anticipation was greater than the rewards.
Cons: It is always so much easier to come up with the issues - wish I had more to add on the previous section. ENTERTAINMENT. Headphones provided required a two-prong jack option. There was only room for one prong - so only one ear had sound. The sound perhaps due to this limitation was poor and I couldn't hear the track. Consequently I choose one film with subtitles - which was helpful. The cabin comfort overall was on the chilly side and required the use of the blanket for the whole trip. Meals - the dinner meal served was a nice selection. However, the dessert was still cold - affected flavor. I think a nice bar of chocolate would have been equally welcome as dessert option. There was a small Ritter - which was nice. Lunch or pre arrival snack - really a poor excuse for what was served as pizza. Very doughy and little filling. The tomato was ok but the other selection served - was not a good choice. Not sure what it was. Also had anticipated a warm cloth before landing as a refresher. The seating is incredibly narrow. While most planes are forced into less space, this ride was particularly uncomfortable. I know that there are different model planes each with its own space limitations, advantages or disadvantages, but - frankly, I had expected better from Lufthansa. Finally, by chance having flown to Europe by Swiss Air - I reluctantly have to say that their comfort level, meals and refreshing cloth made it a more comfortable flight.

Pros: Very nice flight attendants, the food was good, enough leg space.
Cons: My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie.

Pros: Free entertainment to compensate for the delays.
Cons: Mechanical issues grounded the plane, had to wait 3 hours for new plane.

Cons: Third time the luggage do not com with me

Pros: the flight was on time
Cons: After flying Lufthansa from Frankfurt to San Francisco this was dissapointing,old plane,service was just soso.

Pros: So rude crew

Pros: The crew was very kind

Cons: It's KLM. What else do you need to know.

Pros: Crew were excellent
Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: Professional crew. Good simple check in.
Cons: Nothing.

Pros: The crew.
Cons: The time between flights.

Pros: Loved the smooth ride.
Cons: Bathroom was pretty nasty

Pros: Planes were on time and connections made.
Cons: One bag delayed as not put on flight and food could be better.

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: No delay and nice staff

Pros: The crew is really welcoming
Cons: The seats are too narrow and a bit too hard

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.
Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Cons: Delays, took my hand luggage into the hold,

Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!
Cons: Pay attention to passengers.

Cons: Flight cancelled

Pros: Everything was good except for the entertainment consul for one of our seats.
Cons: One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.

Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.

Pros: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.
Cons: Transfer point needs upgrade.

Cons: Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow

Cons: The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!

Pros: The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out
Cons: Boarding was chaotic and congested with not much information or order.

Pros: Good entertainment options. Nice flight attendants
Cons: It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats.

Pros: The entertainment options were good.

Cons: The movie selection did not seem extremely varied.

Pros: Cabin crew were very professional.
Cons: Aircraft returned to gate due to fault and was delayed for 45 min.

Cons: Please Endeavour to put the expiration date on the food served in the flight.

Cons: Crowded seating, wake-up for breakfast service two hours before arrival

Pros: Comfortable seats. Warm plane with happy staff.
Cons: Maybe a second sandwich option for food, not everyone likes cheese.

Pros: The cabin crew were pretty good. That's about all that was good.
Cons: I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again.

Cons: No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers.

Pros: Thankful for coffee being served without charge. Not all airlines do that.

Pros: Comfort economy well worth the extra.

Pros: I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly
Cons: Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!

Cons: OLD plane without comfort or entertainment

Pros: Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system
Cons: Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward

Pros: The crew service is impeccable. Ground services very friendly and professional.
Cons: The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones.

Pros: Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.

Cons: Why do the crew have to slam the overhead and catering compartments to get them to shut?

Pros: I was upgraded to Buisness so, no complaints
Cons: No Marlboro light cigarettes on the duty free shopping cart

Pros: Wide selection of entertainment, food was good.
Cons: Boarding unorganized, but that may have been more of a passenger issue then KLM

Pros: I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good.
Cons: my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to.

Pros: delayed

Pros: Great smooth flight staff was pleasant and the overall experience was fantastic.

Pros: Enough space good wine and on time
Cons: Nothing

Pros: We really liked the KLM people, from the check in crew to the flight attendants.

Pros: Overall very nice flight, even comes with free drink and snack

Cons: I slept didn't have snack offered and no entertainment

Cons: seats on Jet air flight are very uncomfortable

Cons: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Pros: It was OK experience. Nothing special.
Cons: I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Cons: Legroom was no better than economy class

Cons: Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom.

Cons: The cabin crew was quite stuck up and unfriendly

Pros: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.
Cons: Seats were a a bit cramped. The flight crew seemed overworked.

Pros: I had to swap seat to be able to access the loo easily from an Isle seat

Pros: The crew was great.
Cons: The seats are very close together and uncomfortable. The quality on the screen was poor.

Cons: This flight was run by American Airlines. A new aircraft and a wonderful crew.

Cons: We never made it to Phoenix with BA

Pros: The staff was very kind and the food was decent.
Cons: There was no WiFi on the flight as well as no air vents. The plane looked like it was from the 80s. Being on a flight for 11 hours with no air flow and no WiFi really makes me want to rethink flying British airways again.

Pros: Crew

Pros: Staff was kind and curteous
Cons: Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane.

Cons: Entertainment system did not work properly

Pros: Flight departed on time.
Cons: The dinner ok. I didn’t like the breakfast at all.

Pros: We were given a voucher for our meals .
Cons: Our flight was cancelled after all passenguhaf boarded due to some mechanical problems. Big issue with hotel accommodation.

Cons: They kicked me off the flight and I missed my husbands performance

Pros: The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream.

Pros: Bathrooms were fine
Cons: The TV monitor is smaller than my first Apple computer and there are no USB outlets for the long flight. The food is not well stocked and choices are minimal. The seat I was in didn't recline as normal due to location. :(

Cons: Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba

Cons: Poor boarding process No charging outlets on flight (on a 10 hrs flight)

Pros: Crew were friendly and boarding was quick... the flight landed esrly
Cons: The food choice was limited not many snacks and chocolate

Cons: Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it

Pros: The crew was great
Cons: In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area.

Cons: No power outlets at seats.

Pros: It was a smooth flight and comfortable
Cons: N/A

Pros: Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal.
Cons: Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else.

Cons: Uncomfortable seats and dated touch screens

Pros: Excellent service, the entire flight staff was friendly and attentive
Cons: The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked

Cons: Ned more room

Pros: The food was tasty.
Cons: flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight.

Pros: always friendly and helpful
Cons: The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks

Pros: Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre
Cons: Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers.

Pros: The smooth boarding due to the very helpful, organized, friendly staff one the ground.

Pros: The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight.
Cons: Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up.

Pros: See above
Cons: See above

Pros: Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew.
Cons: n/a

Pros: Crew was nice, helpful and all the time around.

Cons: All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA

Cons: BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag.

Pros: Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful.

Pros: Great flight

Pros: Everything went as well as expected. Nothing out of the ordinary.
Cons: No response from stewardess when I handed her the envelope with Money for the BA children's program. I kinda expected a thank you. But then I guess God wants us to give without expecting anything in return.

Cons: Very poor facilities at Terminal 3 London Airport (1) Bathrooms were cold. (2) No lounge type chair for long wait passenger. Only common waiting area. (3) Waiting area seats were dirty and food particles between two seats. (4) Cell phone charges and electric outlets at seating chairs does not work. (5) Very limited food choice. (6) Might they have to see and visit other international airports

Pros: I liked that we were on time getting to Phoenix.
Cons: The plane was old and the video screen in my seat was not working properly. In economy there are way too many seats packed into a row for that long of flight. It was extremely uncomfortable.

Pros: Crew was very nice. Food was OK.
Cons: Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with

Cons: Could not get on flight. Had to wait hours for an indirect flight.

Pros: The audio did work for movies
Cons: I felt very warm and uncomfortable

Pros: my vegetarian meals were excellent, very pleasant crew
Cons: not a great selection of movies, was hot a lot of the flight

Pros: The stewards and stewardesses were great. They worked hard to feed and hydrate the people in their areas, and didn't get cranky when people got up to walk around and exercise. They were pleasant and always available to help if problems came up.. They maintained a good sense of humor and seemed to care about keeping people in good spirits.
Cons: We ran 2 hours and 10 min. over schedule getting from London to PHX. I can't understand why because pilot never said we were running late. When we landed we weren't told about the 2hr 10 min. time overage, but my sister said the plane reversed course around Iceland for a while, then turned around again and got back on track, but the PHX cell lot flight tracking board never said the flight was delayed or running late. She waited for me to get out of the airport an additional 3 hours. Luggage took a LONG time to get to the staging area and we had no clue what the problem was. It seems a simple task to put the PHX luggage in one area of cargo, and luggage going on to another destination in another area so 1st off clients could get their luggage and leave. There was a lot of luggage on the carousel that didn't get picked up. Very poor on the ground crew's part. When I have been in the air for 10 - 12 hours, I want to get my luggage and get home. Customs was a breeze compared to getting my luggage. BA lost my luggage at Heathrow on the way to Prague, and on the return had problems getting luggage to the passengers WAITING at the airport. You need to address how you handle customer luggage.