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Friendliness and helpfulNess of gate attendent.

Clean plane, new/nice seats and on time. People didn't stuff the overheads with suitcases to avoid luggage charges because it costs to use the space. Really smart! Flight attendants were pleasant. The idea to charge for food and beverages was also very smart. The trash from these items wasn't left in every nook and cranny or spilled all over the place. Fares are lower to compensate for the small costs associated with these extras. People simply need to plan ahead, pack smart and pay for the services they require.

I really can't complain about the costs, equipment or service. I had a very good travel experience.

6 hr delayed

The price of the flight.

They charge you $45 for a carry on, $40 for a checked bag! I had one carry on and that basically doubled the price of my round trip ticket! Also, they were very late coming and going....

The free movies and plug in phone charger ...

No problems or worries from me

NOTHING

the flight was 3 hours late. I spent my whole day in an airport. Horrible.

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

Pilot was informative.

The flight left on time and arrived early

The leg room was small. I'm an average height and that's not enough space for long legs.

Not one thing!

The flight attendants seemed bored and completely uninterested in passengers and their jobs. Worst flight ever.

The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive.

Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!

Got me home.

Everything, see prior comments on Des Moines to Denver flight.

great

We were on time!

We didn't get our luggage until an hour later after our flight arrived to the destination,

Service.

Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando.

Delta was on time and the staff was professional. The in flight entertainment was fun and free! I'm definitely flying Delta again!

We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them.

They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!

I got from point A to point B without dying and on time.

Staff was rude on the ground. Crew was rude in the air. Lap babies everywhere with the plane seated six across. It was smelly, overcrowded and chaotic. Lesson learned.

I did't board your flight again. I went to America airline. I didn't want to wait another 12 hours waiting for replacement plane.

Had to pay to use shitter

Flight attendant Mitch was great

Sat on the plane for an hour while Frontier figured out paperwork. If your not ready to take off, don't board the plane!

To pay for seat, carry on. Extra cost was $100.

Smooth, on-time flights. Great price!

You pay for even soft drinks!

Now sitting on a taxiway for the last 45 minutes and counting. Frontier appears to have no idea when a gate will open.

Frontier is unprepared to deal with these challenges. Steps could have been take to alert travelers of delays

They were out of snacks. A little thing but got under my skin as unprofessional.

Even on a big ole B777 you better upgrade to bigger seats

Great crew, on-time arrival, quick boarding

Crowded seats in the back of the plane, Low quality and bland snack options

While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation.

Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do.

Good crew, pleasant flight

Plane boarded front to back...never makes sense to me why they aren't boarded back to front. Seats could be more comfortable since they only recline a couple inches

The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive.

Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!

The crew was very helpful and polite

Anything but water was for extra. We weren't even offered a small snack for the price of the flight. My flight was changed three times and it was very cramped. They said there would be entertainment, but it cost as much as a movie ticket. They also managed to lose my bags for the third time in a row.

The flight left on time and arrived early

The leg room was small. I'm an average height and that's not enough space for long legs.

Got home safely

Rude crew, flies. Uncomfortable, no entertainment.

Got an upgrade to econ comfort

WIFI wasn’t working. USB charging port wasn’t working either

Boarding was on time and the process was efficient.

The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky.

Crew was very nice, boarding went smooth and flight was on time... No complaints!

I was able to get from point a to point b with no issues

Delay out...and delay upon arrival.

I called Customer Service as I needed to request a wheelchair to and from gate. The Customer Service Agent was pleasant and accommodating. I while I do not like paying for my luggage to accompany on the flight, I might try you again.

Didn't take flight

Don't overbook take care of customers. You have booked if you are late for flights you enter into contracts with them follow through

The staff was Okay.

The flight was delayed until the next day. The staff and airline seemed to be very disorganized and unable to handle all situations

Even the cheaper seats are roomier than other budget airlines. More comfortable as well

Spirit charges for everything including soda

We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them.

They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!

Staff continued to be professional

Having to switch planes because a flight attendant went missing about a hour delay or more , also the plane was smaller which made everything more difficult and cramped.

great

Got stuck for two hours sitting in the plane because the computer systems went down.

The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate.

They ran out of blankets, earphones on the flight

Business seats comfortable.

Crew was friendly. Not always professional.

Boarding went fine

Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight

Flight delayed 3 times, mini plane.

The entertainment system and quality of selections

Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol

I called Customer Service as I needed to request a wheelchair to and from gate. The Customer Service Agent was pleasant and accommodating. I while I do not like paying for my luggage to accompany on the flight, I might try you again.

I was able to get from point a to point b with no issues

We got there safely.

They made the flight more than an hour late so that 12 people could make a connection. I understand having some compassion, but more than an hour? What about the rest of us who, do to the sardine can nature of plane travel these days, had to all listen to each other call their appointment s and explain the delay? Also, they charge for nearly everything -- soda, checked luggage ($45 for one!), carry on. I won't choose Frontier again unless it's my only choice.

Didn't take flight

Don't overbook take care of customers. You have booked if you are late for flights you enter into contracts with them follow through

We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them.

They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!

Even the cheaper seats are roomier than other budget airlines. More comfortable as well

Spirit charges for everything including soda

I was on the phone for more than one hour I can’t fly cuz I got an accident so I can drive more sooooo I was trying to cancel my fly and never pick up the phone

This half of trip the plane was much cleaner.

Got home safely

Rude crew, flies. Uncomfortable, no entertainment.

I got home.

Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for.

Got stuck for two hours sitting in the plane because the computer systems went down.

Got an upgrade to econ comfort

WIFI wasn’t working. USB charging port wasn’t working either

I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free.

I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense.

Boarding went fine

Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight

Business seats comfortable.

Crew was friendly. Not always professional.

Slept through the entire flight, ground crew got me from gate to seat ASAP.

Everything was good, so no problems to report here!

We got there safely.

They made the flight more than an hour late so that 12 people could make a connection. I understand having some compassion, but more than an hour? What about the rest of us who, do to the sardine can nature of plane travel these days, had to all listen to each other call their appointment s and explain the delay? Also, they charge for nearly everything -- soda, checked luggage ($45 for one!), carry on. I won't choose Frontier again unless it's my only choice.

I called Customer Service as I needed to request a wheelchair to and from gate. The Customer Service Agent was pleasant and accommodating. I while I do not like paying for my luggage to accompany on the flight, I might try you again.

Denver airport is really nice

Marginally better boarding than JAX

too costly for baggage fees, seat assignments and beverage

Even the cheaper seats are roomier than other budget airlines. More comfortable as well

Spirit charges for everything including soda

We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them.

They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!

How much the airline nickle and dimed everything.

Had to pay to use shitter

I got home.

Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for.

Got home safely

Rude crew, flies. Uncomfortable, no entertainment.

Service.

Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando.

They ran out of blankets, earphones on the flight