Daily cleaning, installation of cabin HEPA filters on flights to Phoenix
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Scores according to KAYAK customer reviews
Cons: "Boarding is not very organized."
Pros: "The crew was great. I love the hot tea selection on Alaska."
Pros: "Was a nice flight all around."
Cons: "One first class passenger was served a little to much alcohol. He got pretty loud but nothing was done to quiet him down. That was the only bad thing."
Pros: "Good boarding process even when every seat was full."
Cons: "More legroom. Not asking for a ton, but at least another 2 inches. My knees were killing me by the time we landed, & it was only a 3 hr flight."
Cons: "Boarding can be little more faster"
Pros: "Very helpful and sweet staff"
Pros: "Crew was great"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Pros: "Biscoff cookies are the best please never stop serving them!"
Cons: "We were almost treated as if we were stand by people instead of paid passengers. They didn't give us seats until the last minute because we used saver prices... Because i found a bargain price i get treated as lesser? Not cool."
Cons: "Very poor internet"
Pros: "The flight was on time, turbilance very little and the captain gave good info. Flight crew friendly and very nice. This was a first time flight with them but not the last I will book more flights"
Pros: "Friendly & helpful staff. Patient & understanding."
Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."
Pros: "Good leg room, thank you"
Cons: "I can't complain, it was a cheap flight, they got me there."
Pros: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Cons: "The seats keep getting smaller and Americans keep getting larger. Not a fan!"
Pros: "As bout as relaxing and enjoyable as a tall guy can have on a flight!"
Pros: "I enjoyed the experience and friendly staff"
Pros: "Great price, good flight."
Cons: "On our flight to Seattle there was a flight attendant who looked a little annoyed with her day, but hey, we all have days. She didn’t treat me any different than anyone else."
Cons: "- There was a delay in boarding. - One of the crew wasn’t that professional when it came to reminding people to follow certain things. (We just simply did not hear the announcement!) And the reason probably was that we were the only teenagers (without adults) on that flight."
Pros: "Liked the free entertainment app"
Pros: "Very smooth flight. Crew was very humble and nice. Will most definitely fly Alaskan again!"
Cons: "Flight attendant could've been more nice. Only using half a coke can then throwing it away. I would've drank it all."
Pros: "Loading was efficient"
Pros: "Great service!"
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"
Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"
Cons: "Baggage delay inconvenience."
Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "Smooth fight and ahead of schedule"
Pros: "On time. Good crew."
Cons: "By this time in my trip, my day had been so long, and I was still so upset over how late we were due to some selfish individuals and an airline catering to them, that I was not capable of assessing the flight. Icelandair did lose my check baggage. Which means that out of three times I have flown with Icelandair, they have lost my checked baggage twice. Another reason I doubt I will ever use Icelandair again."
Cons: "long delay before depaarture"
Pros: "Flight crew was great."
Cons: "The flight was fine, however the customer service at the airport in Seattle was the worst experience I've ever had. I ended up missing my flight because of it. Everyone I dealt with, apart from the gentleman that changed my flight to the next one, was rude. I will likely try to avoid Alaska Airlines in the future for fear of having to deal with them in the airport."
Cons: "$25 checked bag fee!"
Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"
Pros: "Amazing plane and crew for a short trip"
Pros: "We were on a trip that involved 6 flights over 2 weeks with three different airlines. The economy comfort surpasses the other airlines. Comfortable seats and more leg room which was important to me since I had fractured my leg and was wearing a cast. Flight crew was friendly and helpful."
Cons: "The airline is fabulous, the airport is not."
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Cons: "It was a fine experience. There was nothing that i really didn't like."
Pros: "Leg room! Way better than delta!"
Pros: "Fairly smooth flight"
Cons: "One of the attendants seemed to be a little grumpy"
Cons: "The USB port on the seatback in front of me did not work."
Pros: "Enough leg room and on time. Check in personnel very helpful."
Pros: "The crew was great and the flight was smooth."
Cons: "NA. Alaska Air is definitely a great company"
Pros: "Roomer seats didn't feel cramped or jamed in."
Cons: "Pressured to change seats. Promised rebate for next flight, but haven't received email. I have Crohn's disease and didn't want to be moved from the aisle and away from the bathroom, but I was embarrassed to explain that to the large group of people at the counter, so I moved."
Pros: "I liked the power outlet and free sodas"
Pros: "On time arrival and departure."
Cons: "Under the Covid circumstances, it was a good experience."
Cons: "Provide earphones or headphones"
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Cons: "being on time"
Cons: "Bigger plane."
Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Pros: "all good"
Cons: "No delay"
Cons: "Plane was too hot"
Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "Couldn't have been better"
Cons: "Slow WiFi"
Cons: "I’m would be much better if I can sit by my husband."
Cons: "Wifi was not working"
Pros: "The guy announcing the boarding was a hoot! Great sense of humor."
Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"
Cons: "It made no sense to board an hour and a half before takeoff."
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "All was good"
Cons: "All was good"
Pros: "Attendant was friendly and efficient."
Cons: "No beverages or snacks."
Pros: "Typical Delta efficiency and comfort."
Pros: "Tried the free WiFi and movies"
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "The plane went where it was supposed to go."
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "On Time"
Pros: "On Time"
Pros: "On time"
Pros: "on time"
Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"
Pros: "Treated with the utmost courtesy"
Pros: "Great staff, quick service."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Cons: "Same as above"
Pros: "Row to myself"
Pros: "Aisle seat; leaving on time"
Cons: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."
Cons: "On time"
Cons: "Flight was delayed and we sat on the plane for an hour before take off"
Cons: "I sat in row 26 A. The window noise at times was deafening. I felt verycrowded"
Cons: "Very cramped"
Cons: "We sat at the gate and waited for 25 and counting while we wait for someone to let us out of the plane. What kind of Mickey Mouse airline is this."
Pros: "Crew was nice."
Cons: "Now paying for checked bag and it took 45 minutes-an hour to get bags from the carousel"
Cons: "No snacks unless you purchase them. No entertainment"
Cons: "Cramped seating"
Cons: "System failure and was not expecting a sun country subsidiary."
Pros: "Plane was comfortable and modern. Crew was terrific."
Cons: "I could not use my phone app to check in! The airline attempts to charge you to $20 per person for online check in if you want to pay for baggage on line. You can, but then additional fee for seat selection is charged. STUPID! Instead, they must keep more counter agents for people like me who refuse to pay more for a seat I booked. Why can't you be like United. Let me check in and select my already paid for seat online and pay for my bag ahead of time! Then all I have to do is get my baggage checked at a kiosk and drop it off with a baggage agentband go through TSA and to my gate. Keep it simple stupid Suncountry."
Cons: "To crowded and cramped . No complimentary snacks."
Pros: "Price for ticket"
Cons: "Hidden Fees for baggage and how ridiculously close they have jammed their seats together."
Pros: "Competitive price."
Cons: "Seats were so cramped, knees hit seat in front of me, no wiggle room at all."
Pros: "Nickle and dimed. Never again, ended up costing more than delta, minus the perks. And clearly the staff hates their jobs as well."
Cons: "Everything, aside from arriving safely. Not flying sun country again"
Pros: "Actually on time"
Cons: "No internet"
Pros: "Great leg room"
Pros: "Missed my friends wedding"
Cons: "I will never fly with them again"
Cons: "Seats were tight, couldn’t get legs under seat in front of me without lifting up arm rest."
Pros: "Direct flight"
Cons: "The almost 5hour delay"
Cons: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."
Pros: "Using local brewery beers and snacks. Seems to have a little more comfortable coach class than many."
Cons: "Seat room, seat room, seat room"
Pros: "Not a full flight so there was a bit extra room"
Cons: "Small seats and little leg room"
Cons: "absolutely zero complaints!"
Pros: "comfortable and seems a bit more clean?"
Pros: "Attendance were helpful with elderly parents."
Pros: "Not happy i paid $25 to check my bag and it could Have been free at gate. Otherwise every thing was fine"
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "Had a good trip and appreciate Sun Country--especially the terminals!"
Pros: "Got us to Phoenix, if a bit late, which was not a problem in this case."
Cons: "Flight was late leaving MSP, which was unavoidable when the plane came in late."
Pros: "Friendly staff"
Pros: "The plane seemed extremely clean, fairly new, and the service was good."
Cons: "The seats were incredibly cramped together tightly. I'm a small person sitting in the center seat with two reasonably sized man next to me. No need to be so cramped. It didn't help that my seat didn't recline either that was one of the ones in front of the exit , So I understand."
Pros: "Wasn't crowded, had room, nice people"
Cons: "Item from my luggage was missing"
Pros: "Boarding was fast and the direct flight was a huge plus!"
Pros: "Every experience with the airline was outstanding. This was the first flight with SunCountry airline. I would use this airline anyday.."
Pros: "Flight attendants made you feel like a customer and not a stranger asking for a favor."
Cons: "Looking forward to wifi and or entertainment options"
Pros: "Very nice humble rews, comfort sits, boarding timely and $"
Cons: "My son and I were a little cramped by the seating."
Pros: "The crew was very courteous and made me feel comfortable. Even the pilot greeted me as I got on the plane. My seat was row 4 right behind 1st class! The plane wasn't completely full, so there was an open seat in the middle of my section. That was really nice! I especially like Sun Country because the airports in both Phoenix and MPLS are smaller than the main terminals!!! I'll be back! :0)"
Cons: "Can't think of anything!"
Pros: "It was comfortable and the staff was helpful and polite"
Cons: "Just the turbulence"
Pros: "Price! And the crew."
Cons: "Could not check in on line. And general seating was tight. I'm 6' 4" and 230lbs."
Pros: "On time. Good prices."
Cons: "Had to check in for boarding pass because we were in exit row, even though it cost $15. It was another line to stand in."
Pros: "Very smooth flight!"
Cons: "The flight crew seems rushed and totally missed the waves and verbal cues from the lady sitting next to me. They seemed rushed and I felt bad that this lady was overlooked every time they came through to check with us for drinks, snacks, and trash collection."
Pros: "They don't nickel and dime you. Very pleasant staff."
Pros: "Least expensive flight I've taken in a long time received a terrific rate for the ticket. The flight was only about 1/2'fiull and it was very comfortable flying with Sun Country."
Cons: "They do not offer USB power or in flight wifi. They offer an entertainment system that appears to be a high capacity tablet with movies, tv and games. The charge for the use of the device is in line with GOGO in flight but you have to use their device and you are not online."
Pros: "Easy to book. Good fare and enjoyable experience."
Cons: "There was a delay boarding with no announcement from the gate as to why."
Cons: "there was no wifi"
Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"
Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."
Pros: "I am not a frequent flyer of any type, in fact this was only my 4th flight ever. I really like terminal 2 or Hubert Humphrey terminal out of Minneapolis/St. Paul it is easy to get in and out of or get dropped off. Everything is laid out and well marked so I can figure out where to go when I arrive. Staff was friendly and helpful and understanding that flying and the rules for boarding etc., are something I needed explained to me. I found my gate with no issues, and the announcements of when we would board etc., was clear and easy to understand. Sun County Crew were courteous, and friendly. I wasn't all that hungry and it was not a long flight, but the food choices looked good and reasonably priced. If I fly again I will try to use Sun Country."
Cons: "Just Flying in general, not a fan of rides."
Cons: "Great flight"
Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Pros: "Everything but the smiling, smile more !!"
Cons: "everyone needs to smile more. This is the job they chose, a smile goes along way!"
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Cons: "The experience was excellent."
Pros: "It was fine the next leg of the trip was cancelled"
Pros: "Everything went smoothly, i had a good seat."
Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
Pros: "I’m alive"
Cons: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Cons: "Better snacks"
Pros: "Everything was good!"
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Cons: "Delay upon delay"
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "The catering was on point."
Pros: "People were ok"
Cons: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."
Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "We were rerouted through Philadelphia."
Pros: "Great service."
Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "In flight entertainment options. new, clean aircraft."
Cons: "Seat comfort. All the money spent on aircraft amenities, technology, storage, etc. Why not more comfortable seats?"
Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Cons: "Ct for. R"
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Pros: "Cheap. Easy. Got me to my destination"
Pros: "Friendly service"
Cons: "I still have not received my luggage"
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Tv in front of every seat, how far the seats reclined."
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Pros: "It was fine"
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Pros: "On time."
Cons: "The people were rude, the food was mediocre."
Cons: "Departure to late hard to get other fly conection ."
Cons: "Uncomfortable. No entertainment."
Pros: "Crew was friendly. Made the connection!!!! Only made it because arrival and departure gates were adjacent but I was very pleased that they had not closed the doors at 8 minutes before departure time."
Cons: "Long delay to take off caused by: delay in plane arrival, extra security check of carry on baggage due to deplaning passenger, missed time in takeoff queue."
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Cons: "Check in in MN was bad."
Pros: "The crew was nice."
Cons: "The CTA had a detour leading into the airport we were taken 40 minutes out of our way on the blue line leadijg into Ohare. Get to the ticket counter NO ONE IS THERE. Finally a representative leaving sees me trying to get help and gives me a paper with the number for frontier says I will have to flig"
Cons: "You need bigger tray tables!"
Pros: "No crew interactions"
Cons: "Honestly, this was the cheapest, dirtiest and most uncomfortable flight I have ever been on. Charges for everything, evev carry on bags; no inflight service, not even a glass of water or peanuts offered, no inflight TV, movie, etc. Bathroom filthy, NO padding to the seats at all. Horrible!"
Cons: "No signage for frontier airlines at o'hare airport. Not found in the departure flight schedule for phoenix either. Even at the gate there was no sign for our flight, only shown while we are boarding was the next flight to Colorado. There was a lot of confusion."
Pros: "Do attendants spent the flight scolding passengers for needing to use the rest rooms. We had terrible turbulence so seatbelt sign was on most of the time. So when captain turned them off people understandably got up to use restroom. The fl attendants then told people to stay seated during service!!"
Cons: "Don’t charge for snacks and WATER!!! Fl attendants talked very loudly and everyone has to listen to their conversation. What happened to customer service and making the fl enjoyable to us. Disappointing! My seat squeaked like it was built w substandard metal and hardware."
Pros: "Arrived 30 min early"
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "Crew was very friendly"
Cons: "All good"
Pros: "great. Base price"
Cons: "Seats were like bus seats. Plastic"
Cons: "My second bag overcharged, it wasn't over the weight limit and the airline charge 45 dollars"
Pros: "Everything except the passenger who was drunk"
Cons: "The fact they allow him to answer the plane when he cannot stand on his feet"
Pros: "Arrived in time"
Cons: "Paying $40 for my checked bag, $11 for my seat, and freezing my butt off!"
Cons: "No food offers no entertainment and very uncomfortable seats."
Cons: "The bag charges were over the top. BUT that wasn't the worst. I landed in Phx a little before midnight and walked to retrieve my checked bags. It took almost 2 hours before the bags came out of the carousel. There were no Frontier employees to help. Sky Harbor employees recommended we call the Frontier line and several passengers did. It wasn't just our flight either, the Frontier flight that landed an hour before us was still waiting and didn't get their bags until 90 minutes post landing. This was the worst customer service I've ever experienced. The high bag fees only added insult to injury."
Pros: "Crew was nice"
Cons: "Charging passengers extra for carryon bags and certain seats is ridiculous. The majority of the plane was empty which means you could have just moved to a different seat (that would have cost $11 more) once everyone boarded the plane. There is really no purpose behind the additional charges and negatively impacts the experience."
Pros: "Flight itself was smooth"
Cons: "$40 baggage charge and then I had to schlep it to the scanner myself; Boarding pass said TSA pre approved but Frontier person sent me to regular line; check-in agent was unfriendly; seats were too close together; tray tables are a joke; worst was only a small glass of water was complimentary--snacks $2.95, wine $9.95. I won't be flying Frontier again unless I have to"
Pros: "Flight attendants, extra leg room in exit rows. Zone 1 if I pay for carry on and seat selection"
Cons: "Didn't order food, can't say. Don't appreciate paying for carry ons."
Pros: "Attendants at the boarding site in Phoenix are great!"
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "The price was good"
Cons: "Hard seats that did not recline. Everything was an upcharge. Make sure to calculate that into cost, Even water was a charge."
Pros: "No problems"
Pros: "Boarding seemed smoother than American. Seats are pretty comfortable."
Cons: "Extra charges for carry on is not great, but it does make you think about what you pack!"
Cons: "Initial price appears cheaper than other airlines but they get you with their hidden fees. $40 to check a bag under 50 pds??? Can't carry on anything other than your purse, not even a laptop bag without more $$. No free drinks, not even water on this flight. Seats don't even recline. In addition, they don't participate in the TSA Precheck program. Many young children as well as they are a "discount" carrier."
Pros: "The cost of luggage AND carry on came to the cost of another ticket. The lugguge was lost (well, never put on the plane), but was delivered late at night, the next night. The flight left an hour late. The flight was booked solid so the plane was full and crowded."
Cons: "Flight was delayed and departed at 4:30"
Pros: "The crew was very rude, and ignorant, the only thing I did like was that the pilot let us know what was going on"
Cons: "I was the last one on the plane, because I did not check my carry on bag before hand, I was charged 60 dollars. After the fact, I was waiting to get to my seat behind a mom, and her approximately 6 year old son. As I am waiting to find my seat an attendant says to mean, "sir can you please find your seat, we can not back away until you sit down." At this point I am thinking what in the neck do you think it is I am trying to do, but I keep my mouth shut. Then, of course, I have a window seat. So I ask the people in my row to kindly allow me to get into my seat. While an elderly woman is in the process of moving so I can get to my seat, the same attendant says to me in a very demeaning tone "sir please find a seat." Again, I keep my mouth shut, but I am about to lose it on this guy. I finally am moving into my seat, and the attendant announcing over the speaker says, "we can play musical chairs later." I am just disgusted with the way these situations were carried out by the frontier staff. First I pretty much get 60 dollars stolen from me, then I get yelled at and made fun of because I was being kind, and not bashing through people to get to my seat. Not a very pleasant situation, I will never fly frontier again, spirit staff is way nicer, and the prices are cheaper too."
Cons: "If I had known I need to pay for carry-on, I would have opted for "real" airline. The additional fees should have been stated clearly."
Cons: "The flight was delayed, and we were not given any information as to what the issue was (e.g. weather, previous delay, mechanical issues, etc.)."
Cons: "I had tocwate 30 mins once we landed because there wasn't a gate ready for us."
Pros: "Arrived early both ways, which was quite excellent."
Cons: "Not being able to put my seat back. Being charged for carry-on which is a bit ridiculous."
Pros: "Friendly staff"
Cons: "Flight was delayed, for some unknown reason and they even printed the wrong hate number on my ticket, then switched us on two other gates later on by the time we boarded."
Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"
Cons: "No room, very uncomfortable"
Pros: "The staff was friendly"
Cons: "The four hour delay sucked so bad"
Cons: "My bag was 6 lbs the weight limit, so I had to pay $115 for one checked bag and $40 for a carry on. Not sure if it is on PHX or Frontier, but waited 25 minutes for any luggage to show up to the carousel."
Cons: "Expensive items were taken from my checked baggage."
Pros: "Check in process was easy and agent very accommodating."
Cons: "Already mentioned above"
Cons: "Lower ticket prices but charge for a carry on and the flight was late"
Pros: "When I needed water it was provided."
Cons: "The flight was delayed by an hour and a half due to maintenance and paperwork."
Pros: "The price was great. The ride and crew where great."
Cons: "The seats where a little small. Baggage fees too expensive."
Cons: "Tickets purchased together but they assigned seats in different rows. Had to pay extra to sit together. Return trip to Phoenix airport personnel not constant in giving updates. No compensation for delay."
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Pros: "Absolutely nothing. The worse airline out there. Bunch of crooks. Kept 150 more people in the dark while we were delayed for almost 7 hours! Did not offer any information, did not solve any issues, did not even offer a damn bottle of water! GOD AWFUL customer service. Never again will Frontier get my business. Neither us or anyone else that I know."
Cons: "Everything about it was horrible. I will make sure our Awful experience will be heard every where in the media. It's a shame that Kayak supports such a low rate airline. Next time around I will check other sites before finalizing my ticket with Kayak."
Cons: "Too small"
Pros: "The boarding was quick"
Cons: "No snacks/drinks given on a 3 hour flight. Flight attendants seemed rude and sarcastic."
Pros: "Seats to recline a little bit, complimentary drinks ( soda, tea, coffee, water )"
Cons: "Seats did not recline and uncomfortable on 3 hr trips."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Pros: "on time service personel good"
Cons: "the air line is charging for everything including sodas ,cary on lagages with I think it is a little to much for the price"
Pros: "Speedy boarding and fast flight, crew was ok."
Cons: "Charged for one bag, charged for soda and chips on plane."
Airlines flying to Phoenix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Phoenix
Masks required on board, masks provided on flights to Phoenix
Social distancing seating
Middle seats unavailable to book on flights to Phoenix
Testing for antibodies, testing for symptoms for flights to Phoenix
Waiving of change fees. Search flexible flights to Phoenix