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Cons: Nice workRead more about Qatar Airways
Cons: Nice work
Pros: Yes loved it
Pros: Crew and food
Pros: Private cabins in business class
Cons: Better control over boarding process
Pros: Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness.
Pros: Crew was great, seating was cramped.
Pros: Amazing aircraft! Amazing crew!
Pros: Crew was great. They made up for mistakes in a positive and amenable way.
Cons: Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing.
Cons: Food would have been better.
Pros: The crew was friendly and helpful.
Cons: The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all.
Pros: Because I was in the bulkhead seat - it was good.
Cons: My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-(((((
Pros: Good flights
Cons: Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good.
Pros: Seat was comfortable and entertainment selection was good.
Cons: More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers.
Pros: The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you.
Pros: Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew
Pros: The service was super and the food was delicious even the seats are very comfortable
Cons: Everything was super
Pros: I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies.
Cons: I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding.
Cons: Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing
Pros: We felt home every thing was comfortable from A to Z- unforgettable trip
Cons: I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights
Cons: There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned.
Pros: price, comfort, food
Cons: arrived late, causing connection stress
Pros: I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight
Cons: Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good..
Pros: Food was good. Quick response to call
Cons: Toilet wasnt clean enough. Not offered water regularly
Cons: They cancelled my trip
Pros: very courteous flight crew
Cons: baggage took along time to come business class luggage came after economy
Cons: My suitcase was broken
Pros: The cabin crew was very helpful and cheerful and everyone had a smile on their face.
Cons: Entertainment devices are slow to respond.
Pros: Very unfriendly and non cooperative ground staff. They treat different colored people differently
Cons: Staff looks down at Brown skin
Pros: Everything was fine except the flight delays
Cons: Flight delays
Pros: The crew service
Cons: The cost of internet access
Pros: Crew courtesy, exceptional service
Pros: Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline.
Cons: The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve.
Cons: Service is great and the plane flew so smooth
Pros: Loved the food and entertainment.
Cons: Not enough leg room and space between the chair in front.
Pros: Completely satisfied. Excellent all the way!
Cons: Everything was perfect. Thank You.
Pros: Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food.
Pros: Flight was very comfortable and a pleasant ride
Cons: food service could be a bit more prompt
Cons: Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable
Cons: We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal.
Cons: very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules.
Pros: Good service, good entertainment options, modern aircraft
Pros: Exceptional Service Great Food New Planes Overall excellent
Pros: Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare.
Cons: Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy.
Pros: Respect the scheduel and well organize.
Pros: Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice.
Cons: Staff were rude, careless. I do think I have paid less to purchase of ticket - why will I not get good service. If you want to treat people differently for their skin color and country of origin then charge less price for the ticket !!
Pros: Good snacks
Cons: Seating was no good
Pros: The crew was very nice, polite, and were mindful our my needs.
Cons: The seats could have been more comfortable. I had a long flight and was hoping to sleep in the plane. My seat had a reclining feature, but I still had a difficult time sleeping and my neck was sore.
Pros: Nice crew
Cons: Having built in TV, better complimentary snack food selection.
Cons: I love Alaska
Cons: Seat, IFE, leaving on time
Pros: Cool to get bonus points for the trip
Cons: Would have been nice if flight attendants walked the aisle regularly during the red eye flight, I was very thirsty and in a window seat with 2 sleeping people...
Cons: The Flight Attendants were very kind and super attentive!
Cons: They shouldn’t charge for snacks and offer some form of entertainment in an almost 6 hr flight.
Cons: Food. Meal service. Coffee. Screens for movies
Cons: No worthy
Pros: It was a quick flight
Cons: A bigger complimentary snack should be provided
Cons: It is much better now
Cons: Ventilation, flight was stuffy.
Cons: No blankets on an overnight flight is just cruel.
Cons: flight delayed 4 1/2 hours!
Pros: The crew was friendly.
Cons: The seats were very uncomfortable. They were unable to recline at all!
Pros: Service. Comfortable plane.
Pros: Flight was on time despite a late arriving flight attendant and a slow taxi after landing
Cons: Flight was crowded, several screaming children were very annoying, and the cramped seats meant that I was constantly getting jostled by people going up and down the aisle even though I was fully inside on my seat and pressed up against the passenger in the next seat.
Pros: On time departure and arrival. Friendly crew and I got an exit row without paying extra, a big bonus for me at 6’5” on a long flight. Thanks
Cons: A long flight for no included meal.
Cons: We have been stuck on the plane for an hour and have not received any exact communication as to why. The flight attendants were also giving people a hard time about using the restroom when the plane was not even moving. Worst flight of my life.
Pros: Pilot was excellent The movies Flight was really smooth Take off and landing were perfect
Cons: Inadequate bathrooms Loud noises Crowded Attendants were rude at times
Pros: It was the most uncomfortable flight I have ever taken. Plus most of the passengers were walking constantly up and down the aisle and stepping or bumping into me. I sat in the last row of the plane.
Cons: Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options.
Pros: Excellent boarding arrangements. Great selection of entertainment shows. Crew were good hospitable.
Cons: Seats were too bad. Half the seats on the flight were not able to be pushed back. Uncomfortable journey. Food selection wasn't the best. Also the quality could be questioned.
Pros: A lot of leg room and I’m a short person so I was swimming in my seat! Also love the free movies! Can not complain!
Pros: Flying with Alaska Airlines was great. The flight was on time and the staff were super professional and courteous. One of the passengers was sick and the flight attendants handle the situation very well. I definitely recommend flying with Alaska Airlines.
Pros: The plane felt and looked clean. Crew members decent.
Cons: My chair was broken and did not recline. Crew member apologized and said they would make a note of it. Also, the flight does not serve a single complimentary snack. Not a single peanut in a 5+ hour flight from California to New Jersey.
Cons: The boarding are the worst attitude mean grumpy staff I have ever seen will not recommend to any one
Cons: Red eye flights are always draining but that is not the airline's fault. I got what I asked for.
Cons: The air conditioning was pretty much non-existent, and there was just no air flow whatsoever. It really ruined the trip for me. Everything else was good if not great.
Pros: - very friendly cabin crew, went out of their way to make us feel comfortable - communicative flight crew which I appreciate - easy boarding process - on time even despite some bad weather
Cons: - slightly confusing at ticketing area and my parents only needed to procure tags for their baggage (already had boarding passes) - after waiting on a long line for a period of time I suggested they go to a kiosk which they did, however after placing the tags on their bag, there was a group of about 3 Alaska Airlines staff standing right in front of us laughing, and having a personal conversation. Not one staff member attempted to greet or direct my parents as to the next step in the process. I found this to be unprofessional. While I have dealt with much much worse, this did leave a bad taste in my mouth.
Pros: I missed my flight because Alaska asked me a transit visa for Togo. I call the ambassador's office in Us they told me the don't require a transit visa.
Cons: The WiFi broke and the crew only had a limited amount of televisions. In the future, think about having a back up or the steps that would need to be taken to repair the WiFi!
Pros: Very pleasant flight. Alaska Airlines impressed me.
Cons: Would like to see a movie but didn't know I needed my cable and audio connections. Don't fly often so will have to get help next time.
Pros: Friendly staff but
Cons: Unreclinable seat on a red eye flight is a torture. No attempt to move us on a diffferent seat when the flight wasn’t even full. Not the most mindful
Pros: Alaska airlines provides you with great value. Love the free carry on, free in flight entertainment and complimentary beverage. The seat were also very comfortable and each seat comes with a electric socket as well as USB charging port.
Pros: Left on time, arrived on time.
Pros: Alaska Airlines is a good airlines everything about the time from check in to air time was great....
Cons: The problem is maybe overnight layover in San Diego isn't a great idea. So just as fair warning to future travelers. DO NOT buy a ticket if there is an over night layover in San Diego. You will have to spend the night in the check in lobby because the gates are locked. You will have to re-check-in and go through security on your next flight when the airport opens in the morning. If you like the sound of that then more power to you.
Pros: I enjoy flying on Alaska Airlines and this flight confirmed why I fly Alaska. Check in was a breeze, flight attendants were attentive, food was delicious. Easy trip across the country.
Pros: Well flown flight
Cons: Wish they did not lock lavatories when they woke everyone up on approach. Better to give a few more minutes headsup before locking down the lavatories
Pros: Alaska has more legroom in the regular coach seats than any airline I've flown before. The ability to watch movies and tv for free was awesome. I look forward to flying Alaska again.
Pros: Very happy with both the service and crew!
Pros: My experience was very positive, I had no issues throughout my trip. The crew was polite and efficient.
Cons: Was a bit cramped with seating, but that's to be expected on any plane.
Pros: helpful cheerful staff cordial and pleasant .
Cons: The luggage belt kept changing
Pros: If you have a phone, tablet or laptop, you can watch a bunch of movies for free! No charge whatsoever. I had my laptop and was able to watch two movies and a few TV shows. I also sat in an exit row and had a LOT of leg room. I was really happy.
Cons: I thought the food choices could've been a little better. Just free biscuit-style cookies.
Cons: My flight from San Diego was at 10 am. At that point I had already had breakfast. A few hours later, 3 to be exact, when I asked the attendant for a meal they said they only serve them in the beginning of the flight. Which if it was even an hour later at 11am, it would be on the earlier side of lunch time. I was disappointed that on a 5 hour direct flight, I wasn't able to have a meal that I was going to gladly be paying for.
Pros: The flight attendance were very pleasant and made my family feel welcomed and safe
Cons: The comfort level of the seats
Cons: Being on Delta
Pros: Very nice!!
Cons: There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag.
Pros: Good seats and very clear
Cons: Gate agent was cold rude and incompetent
Pros: When we did get in the air, the flight seemed to go quickly and we got there fast.
Cons: I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule.
Pros: I like the ability to watch movies
Cons: The cabin was hot... air didn’t blow well... the crew was abrasive and rude. I asked simple questions and got long explanations for no reason
Cons: With Covid they could hand out a bag containing water and a snack.
Pros: Entertainment on seats
Cons: I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip.
Cons: The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing.
Pros: The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward.
Cons: I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well.
Cons: Boarding is so disorganized. Really Group 9 is just a way to make the passengers wish they had chosen a different airline.
Cons: Every seat sold. No social distancing. Mask rule not enforced.
Pros: The seats were comfortable and it was easy to catch a quick nap.
Cons: I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something.
Pros: On time
Cons: Some social distance inside the plain would’ve great
Cons: Smooth and enjoyable trip unlike the second leg to Aspen
Cons: They need to stop selling the flights at full capacity
Cons: It being on time
Cons: All seats were booked, no covid-19 social distancing
Pros: Horrible seats
Pros: Great crew
Pros: Crew was lazy. Poor service and on their phones the entire time.
Cons: Flying Delta instead.
Pros: Travel is becoming a pain ... what’s new?
Cons: Just the way travel has become —loathsome
Pros: Entertainment Screen in the seat back in front of me
Cons: Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not.
Cons: First time wearing face mask all the time. It was okay.
Cons: Some of the Crew members were not covering their nose with their face masks
Pros: Timely and efficient
Cons: Seats are really small
Cons: All was good.
Cons: No food or beverage service during covid-19
Cons: Social distancing
Pros: The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)
Cons: There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing.
Pros: Not much
Cons: Why no service in first class?
Pros: Crew was amazing!
Cons: remove justfly
Cons: The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays.
Pros: The seat was cormfortable and the entertainment was dope!
Cons: Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet
Cons: Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off.
Cons: First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA.
Pros: Great films and tasty food
Cons: Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines.
Pros: I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport.
Cons: It was very cold on the flight, even with the blankets we were given.
Pros: Not much.
Cons: Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory.
Cons: I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes.
Pros: Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding.
Cons: Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!
Pros: smooth check in and boarding etc
Cons: Wifi wasn't working so no entertainment
Pros: Very nice and showed concern for safety. That made me feel good.
Cons: No in flight DirecTV
Pros: Seat spacing was good, entertainment was good
Cons: Nothing for this flight
Cons: Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight.
Pros: Nice crew, quick boarding, good snack options
Cons: Easier to use free wifi
Cons: An out delayed with one update from the pilot. Sitting on the tarmac with no AC for an hour.
Cons: Not much
Cons: Cleaner lavatories
Pros: Flight on time, bigger plane, more comfortable seats, my internet didn't work, I asked for help, still waiting.
Cons: They made me pay twice for luggage, I pay once in Halifax, right through to Dallas. I missed Connection, therefore left next day, they charged me again, a total cost of $250.00 USD for baggage and hotel charges
Pros: Smooth flight
Cons: The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app.
Pros: Not much to like. The flight was okay.
Cons: Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage.
Cons: Kayak should be ashamed to think that such a short international connection through ord would work. Shame shame shame. Never booking with you again.
Cons: It was HORRIBLE. They had to book us on another flight to Houston and then to Dallas because there were no more direct flights. We arrived at the check in counter at 10 AM. Flight left at 10:40. We were only 5 minutes late for the cutoff after a 15 hour flight with delays that were NOT our fault but were the fault of the airline itself. Our seats were terrible going back and they did not even offer us any kind of voucher to help with the added time and stress of having to wait for another flight and take an extra one.
Pros: That i finally got hom
Cons: I called bc of weather issues, and it said you may have a wait time more than 30 minutes. I waited 2 hrs and 45 mins without any update on how much longer it would be. The website told me to go to the airport the day before to see a representative. I went to the airport and they told me call back or come back the next day. Information was all inaccurate and after another 55 min wait on the phone (stated “more than 30 mins) i got an agent and rebooked my ticket.
Pros: Crew was professional and took care of business
Cons: 1 hour delay over mistakes on paper work due to a Maintanance issue Wifi did not work entertainment system would not play on Apple macbook .... priority luggage came out last .
Pros: There was a fair amount of leg room.
Cons: Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off.
Pros: Smooth flight, friendly crew
Cons: I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me.
Pros: Service, comfort and inflight entertainment
Pros: The transparency of the pilot as to what was causing all of fhe delays.
Cons: The 4 hour delay. First, the plane was running late from San Francisco (about 2 hours late). The second delay was due to someone putting way too much fuel in the plane so we had to wait for the excess fuel to be removed. Then the flight attendants ended their shift so we had to wait for another crew that was flying in from Denver. This involved us having to remove all of our things from the overhead bin and get off the plane and re-board about an hour and half later. I was supposed to make it to Dallas at 8:45 and instead didn't make it until after 12:30. It was extremely inconvenient and unpleasant. I have not experienced such a nightmare before with any previous airlines.
Cons: Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight.
Pros: The flight and the flight attendant was amazing. Very professional and accommodating...you could tell she enjoys her job. She also discreetly handed me an extender...very nice.
Cons: I did not like having to put my own bag on the travel cart. I wasn't expecting to have to check my bag at the last minute. Someone at United need a to warn potential passengers the limited space on the plane. I felt like others that we were the Jolly Green Giant.
Pros: American Airlines
Cons: Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault.
Cons: I was allowed only 1 bag to carry on when both my bag & purse would have clearly fit underneath the seat in front of me. Makes no sense. Also other airlines don't require you to check in at the counter if you're not checking a bag. Why would United want all passengers at their ticket counter or kiosk? Ridiculous!
Pros: We arrived on time
Cons: The ticket clerk up charged me stating that my carry on was over weight and insisted the bag be checked. When I inquired why, the ticketing agent became indifferent stating that they would not issue a boarding pass because they were not dealing with questions. Had to pay and pacify the agents rudeness or be denied a pass. What happened to this airline?
Pros: An attractive, attentative crew
Cons: Snacks sucked
Pros: United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me
Cons: United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me
Pros: Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family
Pros: As long as United still provides snacks and doesn't charge for carryons I will definitely be flying them again. Their staff was great, the flight was a bit turbulent but everything g was great otherwise.
Pros: the flight crew was awesome! Very patient with difficult passengers.
Cons: People had the usual trouble with the overhead bins - I think staff should be more restrictive regarding letting people take on bags that are too large. More gate-checking of things larger than a backpack would speed boarding process.
Pros: The leg room was much better on this plane. I was comfortable and enjoyed my trip.
Cons: Food and entertainment was not provided.
Pros: First time but I like it
Cons: Good experience
Cons: Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!
Pros: The flight attendants did a wonderful job keeping guests informed and mitigating potential problems
Cons: Boarding was delayed over two hours due to a late arriving plane We were again delayed over an hour because our flight would place the pilot with more hours than accepted by safe flying standards (didn't they know this ahead of time? When we were initially delayed?!?) The seats were SO uncomfortable. All I wanted was sleep, but they only reclined a couple of inches
Pros: That was okay. Crew was nice. Food bad
Cons: It's delay I'm still here in denver
Cons: The flight was delayed over 4 hours. The seats are horribly uncomfortable. My flight was supposed to take off at 8:30 pm and it is past midnight and we are now taxing back to the gate.
Pros: Boarding and overhead space was good.
Cons: Too hot.
Pros: I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me.
Pros: Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go.
Cons: Even though I was on business class, I could not use the lounge at United . They said Luftansa do not pay pay for local connections.
Pros: The first class accommodations were great, my only issue was that the entertainment required an app!
Cons: Required an app to get any video.
Pros: It got me home.
Cons: The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience.
Pros: The crew was nice and expedient.
Cons: Most uncomfortable seats I've ever sat in. Like sitting on rocks but worse. No snacks or drinks available during flight.
Pros: Overall service.
Cons: Impolite Lady Gate Agent.
Cons: Middle Seat
Pros: The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request.
Cons: Not a lot of leg space, the trail mix snack(ranch flavored?) was gross.
Cons: Agent at the counter didn't look into my passport properly so when I landed in Dfw they rejected so I couldn't fly international so I had to buy another ticket and fly back to denver. Cost me my time and money which I could have avoided only if your ticket agent checked my passport properly knowing about my international flight. Very disappointed.
Pros: Seats were comfortable and plenty of leg room, flight attendants were attentive and took care of drinks and made several trips to picked up garbage.
Cons: I was told the wifi was available on my return flight but I could not get it to come on.
Pros: Perfect flight
Cons: Was charged $50 for my 42lb luggage
Pros: A gentleman at check in was very helpful.
Cons: My boyfriend and I were traveling with our almost 2 year old and were assigned seats apart from each other.
Airlines flying from San Angelo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Angelo
Masks required on board, masks provided on flights from San Angelo
Social distancing seating
Middle seats unavailable to book on flights from San Angelo
Testing for antibodies, testing for symptoms for flights from San Angelo
Waiving of change fees. Search flexible flights from San Angelo