Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Straight flight"
Cons: "In seats entertainment. More food choices."
Pros: "None stop flight was excellent"
Cons: "Everything was good"
Pros: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Cons: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Cons: "Everything was great!"
Pros: "Seats are comfortable"
Cons: "Better snacks"
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Pros: "Gate waiting area was far less commotion than the Southwest gates."
Pros: "It was from missing my connecting flight since I wasn’t able to get to my destination that day I had to wait a day."
Cons: "Pay for my parking since I had to leave that day and come back the next day."
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Cons: "The airflow is too far from the isle seat making it a bit uncomfortable for the middle seat. The lack of entertainment outside of using a personal device was meh. And the price for some of the features are aggressive. Unless you are a T mobile customer..."
Cons: "Better snacks"
Cons: "They changed my gate, and I almost didnt make it and it was a little hard getting to my gate as I had quite a distance to walk to that gate. I didn't see the message from Alaska until they were boarding. Walked from C17, which my ticket said to the changed gate D4."
Pros: "Alaska service is always great"
Cons: "I waited to leave and to get off the plane"
Pros: "The one Airline stewardits was really sweet she remembered me from my flight to San Diego."
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "Very easy great movies friendly service"
Cons: "Flight was to short didint have time to finish watching my movie lol"
Pros: "No problems noted."
Cons: "It was a crowded flight, with a lot of yappy people."
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "This was the most leg room I've ever seen in economy class. For someone who's tall--that's a huge plus. However, I couldn't sleep because I was so cold. I was wearing a sweater and long pants and was still freezing."
Cons: "The temperature in the cabin was way too cold."
Cons: "We were bumped and downgraded because staff routed us to the wrong terminal. What a mess the Virgin takeover is at San Diego."
Pros: "My flight was great. The flight attendants were very good. I How they enforced the rules. They did it in a professional way that was direct but not bossy. The pilots were great. The landing was so good. My son called it “buttering the bread”."
Cons: "My only complaint was that my complimentary alcoholic beverage was a very small pour. I had a glass of Chardonnay and for the price I paid to upgrade my seat to premium, it should have been a larger pour or at least a refill!"
Pros: "This was my sixth or seventh flight in 14 days and was a little stressed watching the crew try to get everybody’s bag into the new container which was really small. The The container was to check the size of all carry-on luggage. They were letting people go but telling them in the future that they have to check their luggage at the gate. Which would mean most people would be paying for extra luggage. Just think that is a bad idea. In addition this flight wasn’t even halfway full so there was plenty of room anyway. I was lucky they didn’t ask me about my backpack when I got there.. Otherwise a beautiful Evening flight was a great into my trip."
Pros: "Chair is a lttle big compared to my experinces with other airlines. Love that they have outlet with usb and best part it is right in the front, better than other airline, their plug is under the seat, always awkward and annoying. They offer free wifi for movies with closed captions. Crew is friendly and smiled a lot, they take care me well. Now this airline is my top of list when buying my tickets."
Cons: "Too many rated R movies."
Pros: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Cons: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."
Cons: "The seats are somewhat comfortable. They don’t have TV screens at each seat, but they do provide them for $10 or you can stream free TV or movies for free thru the Gogo app. Not bad, but would have rather had a screen"
Pros: "Jo and lauren are the best!!! Best flight i’ve ever been on. Keep up the good work and service"
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Pros: "Awesome crew"
Cons: "First class lunch time flight and they gave us "snacks" cold veggies and a dip!!"
Cons: "The fact that I paid for premium seats and they changed planes resulting in no premium seats"
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Pros: "Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family."
Cons: "Plane was a tad run down, i.e.: cosmetically things were broken or falling apart."
Cons: "3 hour delay. No internet on flight working. Little to no food available."
Pros: "If you have a phone, tablet or laptop, you can watch a bunch of movies for free! No charge whatsoever. I had my laptop and was able to watch two movies and a few TV shows. I also sat in an exit row and had a LOT of leg room. I was really happy."
Cons: "I thought the food choices could've been a little better. Just free biscuit-style cookies."
Pros: "Great customer service on the flight"
Cons: "First class seat was not very comfortable."
Pros: "I liked everything except the fee for checking in a bag."
Cons: "I have no complaints ! I really like this airline"
Cons: "USB port in the flight to charge my phone. But flight didn't have WIFI"
Pros: "Punctuality and kindness off employees."
Pros: "Aircraft was new. Onboard PA system was good. Flight attendants were very nice."
Cons: "Flight was late. Flight was packed to the gills. Some passengers jump the line to board early, slipping into first class. There's a disconnect between the agent who announced the boarding groups and the agent who scans the tickets. The latter doesn't really look at the ticket anymore. at least 24 people boarded during he first class call to board."
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Cons: "Flight was delayed 4 1/2 hours. Seats were hard and uncomfortable"
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Gate staff allowed me to board a direct flight to SJC instead of a via flight via SAN"
Cons: "Ground staff didn't give me a direct flight to SJC but gate staff helped. This didn't need to happen."
Pros: "They gave us free snacks while we were sleeping, was on time, friendly crew."
Cons: "The plane was super filthy on both legs of our trip. The area between the seats looked like it had NEVER been cleaned since the plane was built."
Pros: "Great flight all around"
Pros: "After traveling on United earlier this week and having a horrific experience, Alaska airlines was the complete opposite. I had no problem making connecting flights, and all your staff was very friendly And helpful! I only wish you were in the southwestern part of the country as I live in Tennessee!"
Pros: "We were in time, staff very friendly, very clean plane"
Pros: "Short flight"
Cons: "Seatbelt extensions should be able to reserve at counter before flight? Or reserve w/your ticket when seat is purchased. Minimizes embarrassment."
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Pros: "Comfortable seats"
Cons: "Free BBQ DINNER"
Cons: "Just about everything"
Pros: "The crew was courteous and helpful. The cabin was clean and seat was comfortable."
Cons: "Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline."
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Cons: "Boarding crew did not realize I had priority boarding and split me up from my wife. Not a big deal, just annoying."
Cons: "delayed/not on time"
Pros: "Quick and easy"
Cons: "Overbooked flight. Had to check in carry on for not having any space available"
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "In flight entertainment and service was fabulous."
Cons: "No complaints"
Cons: "The crew looked very bored."
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "The friendly and attentive flight staff."
Pros: "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
Cons: "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."
Pros: "Friendly flight attendants and nice to kids"
Cons: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Pros: "Smooth flight- communication from the pilot, free beverage, movies, what more could a person ask for"
Cons: "No leg room."
Pros: "Service in coach was nice and attentive."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Cons: "Poor customer service"
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Pros: "I initially booked my flight via Kayak for a cheap no hassle price"
Cons: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "Very timely. Boarding, take off, landing - all on time"
Cons: "Their restrictions for carry on size... had to check my small suitcase because it was over their size limit. I was able to carry it on on my trip going (fits perfectly in the overhead bin) but on the way back it was too big.."
Cons: "Rude flight attendants, filthy plane"
Cons: "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
Pros: "The crew was very good. The pilot kept us updated on the turbulence and reasons for delay on food and beverage service."
Cons: "It was difficult to hear what the staff was announcing during boarding. They were not speaking clearly and loudly enough to hear."
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Cons: "Hour late crew rude"
Pros: "Polite, friendly helpful staff. Plane left on time."
Cons: "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Pros: "Seats are the most uncomfortable seats ever"
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Staff was super friendly. The seat could be a little more comfortable.
It would be better if the checked bag limit was 50 lbs
The check-in process couldn't have been worse. Besides they have no customer service to speak of, I wasn't able to purchase a 2nd checked bag prior to the trip, the app just wouldn't let me no matter what. I spent over an hour on hold waiting for a rep who wasn't able to help me. At the airport we politely asked the rep to help since we were unable. She flatly refused to do anything. When we asked to speak to a supervisor she said she was one of the most senior people there and if "We're still not happy she can give me a number to call where I can wait on hold for over 2 hours to be told the same thing I'm telling you now." Absolutely atrocious. First and definitely LAST time flying Allegiant.
You canceled my vacation. Why are you sending this to me? It is tone deaf and counterproductive to your purpose.
Cons: "Wish we had arrived on time we are an hour and a half late"
Pros: "No seat not comfortable."
Cons: "No legroom."
Pros: "The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again."
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "I love that they fly out of smaller airports. I feel like the crew is kind and helpful."
Cons: "The seats are not very comfortable but luckily most of the flights are not too long."
Cons: "Major delays, no communication from airline"
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Cons: "Seats are uncomfortable"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "I didn’t enjoy anything about this flight unfortunately it was my worst experience with an airline that I’ve ever had."
Cons: "I had checked my bag with was a personal bag and they said it fit inside the metal stand they had so when I proceeded to board another lady had told me I’d pay $50 or wouldn’t get on. She was very rude she let me friend with two bags go on without paying. I took four flights and never had this issue"
Cons: "Still in Reno. Aircraft broke down"
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "Flight crew were friendly and courteous and even added some humor. Flight was on time for departure and 20 min early on arrival. Couldn’t beat the fare. Only airline to fly direct non stop to my location."
Cons: "Had to pay for drinks or snacks. Seats did not recline. Fortunately only a little over a 2 hour flight."
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "Like the newer plane. The crew was nice."
Cons: "I purchased 2 bulk head seats for more leg room and because they changed the plane, my seats were no longer in the bulk head. We didn't have extra leg room and I would like a refund for the price I paid to upgrade my seats. It is impossible to get service on the phone, since even the customer service number the flight attentendant gave me, still put me on an unbearable hold time. Please refund my money for the seats that you did not provide me with."
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Cons: "Our Kayak reservation did not state that we would be a boarding level that did not allow for a carry-on item. This needs to be more clearly identified."
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Cons: "Ground personnel"
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Cons: "I attempted to check in online and was unable to do so. Bad app."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "No hassle. No delays."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "Snacks were good but we had to pay for them."
Pros: "The friendly staff made our daughters 21 to Vegas absolutely perfect"
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "Very efficient service... for a first experience we were pretty impressed because your review overall were not that great. Good job."
Cons: "The airline nickel and dimes for everything."
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "The fight"
Cons: "My return flight was rescheduled for a day later."
Pros: "Very clean, great staff, smooth flight, easy boarding. All the things you could expect for a great experience. First time flying with this airline so I didn't know what to expect but it was great!"
Pros: "Evertything was on schedule ."
Pros: "On time. Easy boarding and off loading. Nice staff"
Cons: "The seat. The people. The drinks. The efficiency. The price."
Pros: "I was prepared for the worst and was pleasantly surprised on all counts. On-line booking easy, check in a breeze, boarding on time, reasonably comfortable flight, baggage no problem."
Cons: "Seats a bit flimsy."
Pros: "Leaving Bellingham great service wheel chair service great nice leg roome friendly service"
Cons: "Return flight no leg roome well chair pick up in Bellingham none existing especially the long ramp"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."