The airplane so clean and they have a nice crew
it they come out with resent movie and good food
The crew could have been kinder and less pushy. The premium economy seats don't have enough cushion. The seats are to hard and the flight became painful and uncomfortable after an hour of flying.
Aircraft is new and toilets are spacious, but toilets are quite filthy. They should clean more often. They have a long list of drink offer but are actually not available during meal. They said they’ll come back with them and you don’t get them until after dinner which means you eat your meals without any drinks if you were to get something that they don’t have on the cart. They are strict about removing headphones during take off and landing which is new to us since the movies did not get turned off. Instead, we we’re forced to watch their commercials during that time. We probably would fly with them again but not with the cost we spent. For the record, I work in tourism and travel a lot for inspections.
Our transit in Taipei was disappointing. The ground crew could not tell us where the lounge was located, so we wasted 15 minutes trying to find it. The airline has a great review, but our experience says otherwise.
Greetings when you arrive on the plane and good bye when you leave. Very attentive flight attendants.
Serve me a meal, I fell asleep during the flight. So they passed me twice.
Seats are not table comfortable. Crew members are pretty good. Can be much better!!
Very pleasant overall, although the movie selection could have been better.
I usually have ear problems when planes land. But the landing was so smooth I didn’t even notice it landing! The service was excellent!
highly recommend for trip to japan only reason why i gave good not excellent is because their selection of movies and tv shows in English is more limited .
I avoid American Airlines for a reason. Our flight was delayed at LAX. The situation at the gate was chaotic. The woman making announcements wasn't being clear or transparent regarding why there were delays. There was a lot of confusion regarding flight and gate status. Other passengers were pretty rude. I was elbowed in the eye by someone who was in a hurry to get their bags from the overhead bin immediately after the flight landed. Ultimately, I will avoid AA as much as possible in the future.
Overall a great experience. One complain was the vegetarian food that my wife had which was mostly boiled vegetables with not much flavor.
We booked business class round trip from Delhi to San Diego and back. On our last leg from Bangalore to Delhi we were down graded to economy class which was big disappointment other than that everything was great.
Had an incident with a stewardess who insisted that I take a seat. I informed her that I came to use the restroom and to have some water. After using the restroom, I wanted to stretch my legs out a little cuz my knees were aching from sitting. I understood her concern for my concern and the potential turbulence (she said she knows this route and the turbulence and safety is not to be taken lightly) but I felt that her mood, tone, demeanor, and a lack of compassion for the pain in my knees were not the proper way to address a customer or anyone for that matter. This left a bitter taste in my mouth. It was her lack of professionalism that surprised me.
It was good but need mor amenities for toiletries and entertainment
This portion of the trip from HCMC to Dallas was operated by American Airline. Unfortunately they are 2 steps below JAL in overall quality. Regardless, AAStill got me where I needed to go on time.
First experience with JAL so was okay to pretty good. 10 hour flight in premium select seat. . Seats in that category should be better than pretty good. Seat pan a little short for tall people but plenty of leg room; I think JAL in process of new planes? Also, — they could have offered a bit more water throughout flight and meals not the greatest. That said, certainly 200 percent better than a very recent AK Air International flight in similar cabin class in comfort and meals.
It's a domestic flight, but still the JAL quality shone through. The crew were polite and helpful and even prepared little gifts / souvenirs for the children on the flight, and everyone got a simple drink. The free wifi for entertainment on the personal device was also a great boon, and the shows surprisingly decent. Would recommend.
We ordered for non vegetarian Hindu meal but instead they served us vegetarian Hindu meal. That was also not good. It was very annoying and aggravating. Hope our return from Tokyo to jfk on March 27 same is not repeated. Caterar should understand difference between non vegetarian Hindu meal and vegetarian Hindu meal.
The aircraft was massive (A-380) and became crowded with 400+ passengers on board.
The plane hasnt left im stuck in seatle still my flight has been grounded for almost 5 hours
My luggage didn’t arrive with my flight. Flight was delayed by nearly 2 hours while we sat on the plane and I almost missed my connecting flight and subsequently missed the last train from the airport so it took me another 2 hours to get to my destination after arriving, Crew skipped me several times when offering beverages, and I couldn’t get their attention at times because they wouldn’t even make eye contact with me. They didn’t give me a form for disembarking so I had to go to the back of the line after waiting an eternity for immigration. Paid for on flight wi- fi that didn’t work for most of the flight.
Love flying Asiana. Been using it for over a decade now.
Coming back to America was a peaceful flight everyone and everything was perfect
I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.
The beefsteak on the lunch menu was excellent! I usually do not eat airplane food. I loved it.
Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.
Staff always with a smile and very helpful with my mom who has mobility issues.
It was amazing. I was not expecting the phenomenal customer service Asiana provides.
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
The best airline I have ever travel , really good customer service, attention and service !!
United sent me a mileage plus number last year but that number is invalid so I can’t use it to check into flights or collect mileage. There is human to speak about the problem, only computers who keep asking me if I am using the correct email. It’s so frustrating and I cannot resolve it.
Not a great experience. We paid for the upgrade for premium economy seats and seated ourselves in very comfortable seats. Someone came along with the same seat on their boarding pass. The aircraft had been changed and as a result we were booted out and sent further back to small uncomfortable seats. After complaining we were moved to emergency row seats, which gave us more leg room but the seats don’t recline. For people in our 70’s we found having to sit upright from California to NJ very uncomfortable. Not sure why they chose to move senior citizens instead of the two people that were allowed to take the more comfortable seats. Not happy.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
Boarded plane and then delayed 1.5 hours while on the plane
Horrific. They missed my connecting flight to San Diego. I didn’t get there until Monday at 9am when I had a mandatory court settlement conference scheduled at 6am since we had parties on the east coast. This caused many issues. All because United apparently forgot to hold the doors open until my flight landed that only had a 10 minute delay. This was the last flight to Southern California. So I couldn’t even rent a car to finish the trip. United cannot be trusted when traveling on specific days and times since weather didn’t have anything to do with the delays.
Really good 😊 the woman at the gate entrance was a little rude checking in our carry-on but i dont think she worked for the airline, she worked for the airport at sacramento, other than that amazing.
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
Very comfortable (upgraded to business class). The audio on my screen didn’t work, but I managed to play the audio through my phone while watching the screen.
