Very good flight. Crew was great. No issues and we even arrived early.
Loved the crew! Sucks that we went from 1 hour and 8 minute layover to a 3 hour layover. But weather sucks like that.
Delayed flight (1hour) plus a long layover after an overnight flight with no backup plane available.
Crew was excellent. Comfort seats not as nice as other kinds of planes.
Most aspects were good however if they assign boarding zones they ought to enforce them or why bother? My luggage from SAN-JFK-MAD was lost in NY so I without my main bag for two days upon arrival in Spain. They were helpful in tracking it and eventually delivered it to my hotel. The flub was because of a delay upon arrival in NYC. I had booked 2 1/2 hours between flights but we had to hold on the taxiway for an hour after landing while waiting for a clear gate which likely caused the baggage error.
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
There was a loud squeaky sound the whole time we were flying.
The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!
Waited 3 hours on a plane to de-ice due to manpower issues. Waited another hour and a half once we landed because of a gate issue. Missed my connections. Created. A total of 13 hours of delay.
Like most domestic flights in the US, you are basically on your own with this airline when it comes to food, so be sure to purchase meals and drinks ahead of time or expect to arrive starving and dehydrated (like I was).
Service was professional and quick. Premium economy seat was comfortable given the class
The staff was extremely helpful and friendly at all times! They went above and beyond to get us into an earlier flight in San Diego to make our connection in SFO possible, because our original flight did actually not make it! I did so much appreciate the UA team and how they made this possible. We also didn’t have seats together on the long flight to Singapore, but they found us seats together last moment with no additional cost! Nobody sat next to us, so that we were able to sleep! Thanks to UA for improving their service and Underpricer for booking this trip! Please be careful: 1,5 hrs for transfer in San Francisco might not be enough time in the future
Over 2.5 hour maintenance delay on first morning flight with no acknowledgement, compensation or even gesture of good will. Aircraft had overnighted at airport so issue should have been addressed prior to boarding. Over 3.5 hours before first slow and deliberate beverage service.
Complimentary light meal would be appreciated. But great flight crew service on all legs
The food was terrible this time. Otherwise pleasant, quiet, on-time.
I was in first class. The outlets at my seat did not work. The plane was shabby and run down. I had prepurchsed a day subscription for internet that was not redeemable. I had to repurchase the internet for my flight and then it didn’t work anyway. Quite disappointed in what was supposed to be the launch of a great vacation.
As usual, United scheduling is completely misleading. A 54-minute layover at O’Hare is too short to make a lot of connections, especially since the flight landed “on time” but had to wait on the taxiway 15 minutes for a gate to open up. Then it takes another 10 minutes to exit the plane before one can run to another concourse to catch a connecting flight.
Flight was ok. Unfortunately it was a Boeing 737, which is a cramped / tight airplane. I prefer the Airbus as they are a more comfortable flight experience.
We were traveling as a family of 5 and they refused to seat us together. There were entire rows open, and my 13 year old daughter had to sit alone. Ridiculous!
Do not like the feeling of being in the basic economy. Everyone should feel good no matter what.
Definitely get premium economy on a flight this long if you can. Your legs and while body will thank you.
Lufthansa still has a good level of quality compared to US airlines, especially with respect to (1) food quality - actually tasty, (2) good French red wine - free, (3) good movie selection. Also my ticket price includes 1 free check-in luggage, while some other budget airlines sneak in an extra $150 for a checkin.
The food could be better, more snacks. And have some plugs to chargue the phone.
Second time I took this flight, and they lost my luggage both times. Waiting for my suitcase now, last time it took two days to get it back.
Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose
My baggage has been lost for the last 6 days! The problem originated at LAX with Lufthansa, which was a very big disappointment from LAX to Munich. The flight was delayed over an hour, the overhead bins on the window side are too small for most carryon's, the in-seat video screen were very poor as they would not respond to your touch quickly and would stop and start all over again, the earphone jacks are not like most standard ones, the seats still has wrappers and trash in pockets and on the seats. and there was no USB outlet to charge your phone or other devices. The German reputation for quality is bogus with this airline. BUT the responsibility for delivering my luggage became Air Dolomiti's as they were the last leg of the trip. The baggage area was chaos because several flights arrived at once. I took me over an hour to file a claim, the agent entered my info incorrectly, and the contact numbers for Lost and Found at the airport was never answered. I have never been called by Air Dolomiti or the baggage delivery company. I had to do all the calling. AD's live agents gave me two wrong phone numbers for the baggage company. When I finally got the right one on my third call, OF COURSE, no one answers and I still do not have any information on when my bags should arrive. VERY UNPROFESSIONAL operations by Lufthansa and Air Dolomiti. I will make sure I book any other air carriers on the rest of my flights to Italy this year.
There were several delays in boarding. Then our group wasn’t called. Good thing we went up to the counter to see what was going on. We boarded next and last. I felt sorry for the staff but that was our third flight to get to our destination and we were tired.
The food could have been better. Had a wide range of entertainment to choose from.
I was traveling with a young child and the flight attendants were rude and unhelpful when simple requests were made like an early cracker or cookie to help distract him while everyone else was boarding. Also, my wife received dirty looks from an attendant when she asked if she could get by while holding our crying infant. They made us feel like a burden instead of a paying customer. The food was really sub par, especially the breakfast sandwich; cold, soggy veggie sandwich with no flavor (zero seasoning or vinegar or oil) and as mentioned the bread was cold and soggy wet. Also, there seemed to be something wrong with one of the bathroom’s ventilation, the smell was terrible throughout the entire flight. In the past Lufthansa had a good reputation for customer service, they are actively destroying it with how they currently treat passengers. If our return flight is as bad we will never fly Lufthansa again.
Dear Lufthansa, thank you for the excellent flight. We arrived early which really helped us with our connection. Crew was so nice!
I was booked in Premium Economy and never given a chance to choose to purchase my own seat. Ended up with a middle seat, which was very difficult for me. The airline then left my bag in London so when I arrived in Instanbul it was not there. They delivered it to me the next day but many valuable items had been stolen. I've been flying with BA for years and this was the first time I had such a bizarre and bad experience with them.
Canceled flight late London to Florence. Help at airport very poor. Treated poorly. Had to sleep in the airport. Lost bags- still do not have them. Horrible. I should be reimbursed!
Check-in in SAN was long. ORD was good. Flight delayed On board crew was ok. No warmth or personality. LHrR barely made connection
Flying with BA is always a good experience—even in economy class. It is better if in business and first class. Timely, breeze through security and timely connections
Awful it always is unfortunately is the only way to fly direct to london
I’ll fly with any other airline. Besides all the fees and not being able to change a flight even to a later flight without paying £150 charge. Or that the last flight the WiFi didn’t work, the food was so bad, and ran out of options. Seat didn’t recline. And the headset jack didn’t work. This isn’t my first flight with them, and on every flight there is always something wrong that makes the long 10 hours feel like an eternity. Never flying them again.
Horrible. Never again. Wouldn’t let us use the lounge. We had to pay for another lounge to have access.
Lost our bags in Heathrow, We didn’t receive bags in Mallorca for 3 days, out of a 7 day cycling vacation. Really inconvenient and disappointing!
Busy flight and less room to rest on overnight flight.
Every part of the flight from PHL - LHR was perfect in every way!
