Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.
Never can get flight and nof light for three days .finally travel by bus. Very bad experience.
First and the foremost I was shocked to see airindia standards have come down so low . The food was horrible . They served us 3 meals for vegetarian and all the was paneer . The orange juice was not at all cold it was smelly . After you take this heavy price air India should learn from other air lines . I at one point felt like throwing up . After all this when we landed we were not given landing slip . We had to wait for 45 min at the immigration just because no one was given landing slip . To top it all we were 3 passengers and had checked in 4 check in luggage . Out of which 3 have not yet arrived . Basically status says the loaded it in our flight ( this was a direct fight ) and it never reached . We are still waiting . There is nothing great to tell about our flight . The he only good thing was the crew were very helpful .
Lay out shows 1st row and second row given after taking payment. It's a fraud
Very old plane. Broken tray tables n seats. Entertainment system super slow to operate and very little content.
Screen are not working. Windows not clean. Staff is very good. Food is okay. Experience is good. I hope the up coming is more then betters for others airlines thank you.
This time I felt better. Air hostlers. Need more and more improvement on transit. Get more trouble and painful with service.
Lot of things AIR INDIA needs to improve. Poor service for wheelchair. Crew has improved after TATA took over, yet there are some crew who are still live in old mindset . Throughout the journey we have faced number of issues. For example , my wife boarding pas was issued in some other passenger's name which put us in problem. When AIR INDIA at San Franscisco later issued correct boarding pass, they did not change tag on checked in bag with correct name, This led to hold on of our checked bag. They moved us here and there to get our bag. Food was dried.eg. Rice plate was hot but it rice were dried. Once, I was not given my food even upto all completed their dish. It was given after reminders and when I got later some items were missing. Wheelchair service is poor. The wheelchair carriers ask money at every stage, not only that but they demand more money. How can they ask money from old, aged citizens and disabled persons. This is absolutely nonsense. Even I did not get my checked in bag at Vadodara Airport, it is still missing. They have not given me copy of complaint, only they registered complaint. I also got my one checked bag in damaged condition. There are different issues at different locations which I do not want to highlight. So overall service is poor.
Best flight I have taken so far between US and India. Air India service was surprisingly amazing.. had a low expectation, but the new Air India exceeded it.
I liked nothing. The quality of earphones provided was poor. This could be better.
