Pros: "The crew, the service on the plane and boarding was great. Even the captain kept us informed of the reason for the delay."
Cons: "When booking flights, I expect to arrive within a 15 minute cushion. But this flights was 2.5 hours late to arrive to the destination."
Cons: "There was a plane at our gate, so we had to wait on the tarmac 5-10 minutes until the gate was free. A ready gate would’ve made my experience perfect."
Pros: "Average"
Cons: "Been on time (both flights were late) and offered a competitive direct flight."
Cons: "Plane was a little older. But the staff was terrific"
Pros: "It’s Southwest. Meaning lost cost, no frills, but more importantly no extra fees. They will get you where you need to go."
Cons: "Our first flight was canceled. We called and had to change airports. No upgrades were offered. Tried changing return flight and the wanted to charge us after they cancelled the flight."
Pros: "Southwest is really the worst about delay announcements, told us on time until 20 minutes after flight time"
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I thought the crew was very nice and the flight was smooth"
Cons: "It was the last flight of the night and the crew was very loud. I just wanted to sleep but the crew wanted to talk."
Cons: "the original flight was cancelled. the replacement flight was delayed. then we sat on the runway with no updates for almost 40 minutes. and we landed a half hour after the predicted landing time of 115p with no announcements to keep us updated. the woman next to me was stressing because of a connect"
Pros: "The pilot went around to passengers and apologized foe delay."
Cons: "3 plus hours of delay????"
Pros: "- On-time boarding and departure - Friendly and efficient crew - Ample overhead bin space (flight was not full)"
Cons: "- Retrofitted Airbus has less less legroom and comfort in all seat classes than old VA configuration - Dog was allowed to roam aisle unleashed - No seat-back entertainment screens - Delay in disembarking at destination due to malfunctioning passenger boarding bridge"
Pros: "Everything was good. First class meal was tasty."
Cons: "There was a cat underneath my seat and meowed the entire flight keeping everyone in the plane up. Some animals should not be allowed on red-eye flights."
Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."
Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Cons: "Nothing"
Pros: "crew was nice"
Cons: "disorganized boarding led to delays. Landed and sat on the tarmac in the most jet fuel emitting area of the airport and breathed it in for 40 minutes before getting to the gate. Just disorganized in general with take off/landing planning."
Pros: "The fact that movies were available in a domestic flight and the variety of movies."
Pros: "Fast flight"
Cons: "Seats were a little uncomfortable. The boarding process took a while."
Cons: "Luggage space issue could have been handled prior to flight not on a volunteer basis."
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Pros: "Short island hop but still great staff is just HAPPY"
Pros: "The crew was very good and met all our needs."
Cons: "Free entertainment from LA to Honolulu."
Pros: "I like that you could watch TV, movies, or listen to music."
Cons: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."
Cons: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Cons: "There should have been movie/tv options that were free!"
Pros: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."
Cons: "Most airlines offer free entertainment on long distance domestic flights as long as you bring your own headphones. This is a 5-hour flight. Why would Hawaiian Airline want to charge $7.99 for viewing a movie?"
Pros: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Cons: "Everything was great!"
Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Pros: "Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Domestically, infotainment, headphones, blankets, and most drinks cost money. Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "Most legroom in Coach, great entertainment, FREE WIFI. Why have I not been flying JetBlue everywhere?!"
Cons: "My entertainment system wasn't working. Kept freezing and restarting. I was allowed ton switch seats, but the same thing happened on the others I tried."
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "The crew was on it and friendly. Nice drink and snack service. Very comfortable."
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Cons: "Poor movie selection/ purchase for outdated headphones required. No USB."
Pros: "The red eye (already the worst flight) was delayed 4.5 hours."
Cons: "Timelines of the crew."
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pros: "Crew were great"
Cons: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Pros: "The food was great. The service is excellent. Swiss Air gets an A+."
Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Pros: "The Boeing 777-300ER is ether new and clean."
Cons: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."
Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"