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Scores according to KAYAK customer reviews
Pros: "The flight"
Cons: "Social distancing. Caught covid on the plane back"
Cons: "No internet no monitors staff was rude about checking me in to next fought. No room for carry Ons and I sat in back by time they came with drinks all food was gone"
Pros: "Good service, comfortable airline, no delays."
Cons: "Our luggage didn’t leave the city with us and we had to wait 5 days."
Cons: "No screen on the seats."
Pros: "This was my first complete trip using momondo to book my flights from LAX to SFO. This was also my first time flying AlaskA! Everything about the momondo app and Alaska Airlines was perfect!! Momondo did an immaculate job of informing me about flights and when to check in, and if anything was delayed."
Cons: "Our flight home was delayed by 2 hours, luckily the Alaskan airline staff was super accommodating. We just so happen to be at the gate when an earlier flight was boarding, and they graciously allowed us to board ahead of schedule. They were amazing."
Pros: "Crew try to be polite."
Cons: "Need to be on time."
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Pros: "crew was nice"
Cons: "disorganized boarding led to delays. Landed and sat on the tarmac in the most jet fuel emitting area of the airport and breathed it in for 40 minutes before getting to the gate. Just disorganized in general with take off/landing planning."
Pros: "Accommodating crew, good food,"
Cons: "television monitor was not syncing with the static I was hearing."
Cons: "Crew could be nicer."
Cons: "Seats are not very comfortable. My fly was over night and I can’t sleep at all."
Pros: "The fact that movies were available in a domestic flight and the variety of movies."
Cons: "No snacks :("
Pros: "Boarding was fairly efficient and the crew was courteous."
Cons: "There was no entertainment or any power plugs for phones. The plane was small and couldn't accommodate a lot of carry-on luggage. I voluntarily checked my bag to make things easier and my bag arrived on the wrong carousel. It sort of felt like I was being punished for doing the right thing."
Pros: "Short flight"
Cons: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Cons: "Seat assignments. Friendlier boarding. On time operation."
Cons: "9:30 am flight was cancelled and I was given a 1:30 pm flight instead. Coming home the flight was delayed because while the plane and flight crew were there the Captain was not. It sounded like he was flying in from somewhere else."
Pros: "Yes crew was amazing"
Cons: "Best domestic USA airline"
Pros: "No problems"
Cons: "I miss Virgin America"
Pros: "Seat didn’t work in First Class.."
Cons: "The flight was delayed and they barely communicated so people were lined up for a long time... just let people know what is going on!! I miss Virgin America !!"
Cons: "delayed leaving, delayed arriving, sat on tarmac on both ends..."
Pros: "the crew was trying their best and adapt to the situation, and accommodate their passengers."
Cons: "the 4 hour boarding delay"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Pros: "Got us to LA"
Cons: "Delayed once everyone was boarded. No warning on the turbulence."
Cons: "Delayed flight"
Pros: "Comfort of flight. Amazing crew. New clean plane. Great entertainment."
Cons: "We were 45min delayed for a 60min flight :("
Pros: "Friendly staff"
Cons: "-Delayed departure (almost 2 hrs). -Gate change with missing flight info at the new gate screen until the last minute. Lots of confused passengers asking if the gate was correct due to the flight leaving late."
Cons: "Alaska airlines were ridiculously late...by 2.5 hours, gave us no reason why, added too many people to delayed flight so much so we had to sit with our carry ons on our lap! ..and then sit on tarmac for quite some time! I used to like Alaska..I am very very disappointed in them! Would be nice if we could get compensation some how..otherwise, dont think I will use them again! very very disorganized flight!"
Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"
Pros: "The plane was nice"
Cons: "2 hours late! The audio with the entertainment did not work"
Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"
Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."
Cons: "We took off over an hour late!"
Cons: "My luggage did not arrive. We were asked to volunteer to check any carryons we did not need to take into the cabin. I volunteered and my luggage did not arrive. I had thousands of dollars worth of items. Submitted a claim."
Cons: "Flight was delayed 45 minutes. Crew members didn’t pass out crackers. She only passed out to those who asked. Ofcoarse I didn’t get mine because I don’t fly often, and I didn’t know you were suppose to ask. Crew should’ve provide extra good service for the delayed flights."
Pros: "The plane was new and very clean. Provided charging docks and free entertainment!!"
Cons: "We took longer waiting in the plan then the actual flight itself"
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "Everything was what I expected I Love that I have so much space on my lane"
Cons: "I have no complaints loved it all"
Pros: "Take off and landing perfect"
Pros: "The crew"
Cons: "Sat on the tarmac forever...extremely delayed"
Cons: "Plan delayed for 40mins and change gates."
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Cons: "Food/ beverage service was bad."
Pros: "The crews spilled coffee on me and my purse.....made my LV bag so smelly"
Pros: "Comfortable seating and fast boarding."
Cons: "It take the plane a really long time to get to the gate. I understand flight sometimes get delay but we landed at 8:04 and didn’t get to the gate/existing until 8:40. I wish the flight crew kinda inform us that we might get to the gate a little later due to etc, but nothing was announced and the crew seem a bit annoyed with the situation as well. Well atleast one flight attendant in particular."
Pros: "Flight wasn't full and there was plenty of room. The flight attendants were pleasant and the flight was timely."
Pros: "Easy boarding, on time, comfortable seats"
Pros: "I like the airplane and the entertainment. Very good quality"
Cons: "The food that I paid taste like it was frozen. No recomendable for the price"
Pros: "I love JetBlue service and the crew. Every time."
Pros: "Todo fue muy bien exelente"
Pros: "The seat was comfortable. The price was not."
Pros: "Entertaiment was good, seat was ok"
Cons: "Internet could be faster."
Pros: "I slept reasonably well."
Cons: "More comfortable seats/more leg room."
Cons: "Better notification about delays"
Cons: "Poor movie selection/ purchase for outdated headphones required. No USB."
Cons: "There was no video screen available"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "The plane hit heavy turbulence a few times and gave me hope that the sweet succor of death would come."
Cons: "Having someone else give me a lap dance nonconsensually."
Pros: "Lots of water ..."
Cons: "Cramped up . Need more leg.room"
Cons: "Gary was his name. I went up to go to the bathroom, I had heard the announcement prior to that and no one had mentioned anything about seatbelts or staying in my seat. I made sure before I got up. As I get up he approaches me and said "you need to stay in your seat, began to shake his head,"they mentioned it like 5 times", he then said. I really dont appreciate the attitude. It's not what you say it's how you say it. Work on your attitude Gary from JetBlue"
Pros: "The space and chairs The choice of movies"
Pros: "I like jetblue, everything is excellent,."
Cons: "It took over 2.5 hours to decide to switch airplanes"
Cons: "All good"
Pros: "It was good"
Cons: "Almost too good."
Pros: "Easy and comfortable. No issues. Got there without a problem."
Pros: "Fast easy on and hassle free"
Cons: "Internet needs more attention"
Cons: "the plane was so cold that many passengers complained and they didnt have blankets not did the turn the air down. I was so cold I couldnt find a comfortable poisiton and I was already wearing a jacket and long pants. Passengers should never be exposed to such drastically cold temperatures and ignored despite complaints."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "All our flights with jetblue were excellent"
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "you had gluten free choices"
Cons: "need expanded gluten free menu"
Pros: "Stewardess help me with luggage."
Pros: "Nothing only wifi was there ...rest everything pathetic"
Cons: "Our whole baggage cane out broken"
Cons: "We were not told we’d be sitting next to a woman with a dog. It was highly offensive to sit and eat next to a dog that smelled and panted constantly, and would shed occasionally. Why not solve this problem by asking passengers when they book a seat if they do or don’t want to sit next to pets? Not everyone can do this since many have allergies. Also, this is not hygienic. Very unsatisfied."
Pros: "Courteous staff"
Cons: "Long delay in cold terminal"
Pros: "Pretty standard service"
Cons: "Pretty standard service"
Pros: "Perfect, the Jetblue staff was always helpful !"
Pros: "The adequate legroom."
Pros: "Free internet, great landing."
Cons: "A complimentary lunch meal should be served."
Pros: "Passenger service"
Cons: "SFO organization and signs"
Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."
Pros: "The night kit"
Pros: "My headphones were not working properly because of the jack and they moved me to another seat right away."
Pros: "First airline I've been on with wi-go that really works. Plane was immaculate."
Pros: "Service perfect"
Cons: "Our luggage came back broken (case cracked)"
Cons: "Schedule delay by more than 2 hours"
Pros: "5hr delay, no food voucher, no explanations"
Cons: "Terrible, will never fly again"
Pros: "Everything !"
Cons: "After landing we sat on the runway for one hour."
Pros: "Walking in to the Boston terminal was immediately relaxing. I got through the line quickly and once I got to my gate it was also very relaxing."
Cons: "Soba noodles were soggy, but not a deal breaker!"
Cons: "We were waiting on the taxieway for 45 min after we landed."
Pros: "Cleanliness. Safety. Friendly."
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Cons: "Space on airplanes"
Pros: "On time"
Cons: "The cabin temperature was very hot"
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Cons: "Food is always bad."
Pros: "New plane with good features. I was very comfortable."
Cons: "Connection at Schiphol often tricky;"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Cons: "Better food and more water."
Cons: "It made no sense to board an hour and a half before takeoff."
Cons: "Change the movies more ofti"
Pros: "the food was really top notch and service was great and friendly"
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "Delta Comfort om commuter jet"
Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "Had the whole Comfort section to myself!"
Cons: "Cramped seating for premium Econ"
Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Pros: "It was short and fast."
Pros: "Loved how close the gates were"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "The t.v. 's at each seat"
Pros: "Kara was really nice to us."
Cons: "Noisy plane."
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "I always have a great experience on Delta! Thank you"
Cons: "Snacks if possible"
Cons: "horrible boarding management in SJC."
Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Very informative staff"
Cons: "Was late"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "On time"
Cons: "half-broken screen, couldn't access anything on the left side"
Cons: "More luggage space and plugs on the plane to charge devices"
Cons: "Registration in SFO was extremely bad. It took one hour. 30 minutes nobody was on working place."
Cons: "Had to clean my seat before seating."
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
Cons: "The chairs"
Cons: "Stewardess very rude"
Cons: "Delayed multiple times"
Pros: "Entertainment availability for free"
Cons: "Chargers so we could watch free movies or screens to watch movies on instead of our own device"
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful"
Cons: "Going through LAX what a mess"
Pros: "Everything no complain"
Cons: "I like everything Everything no complain"
Pros: "Comfortable good service and friendly attendants and good price"
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "Overall the flight was great"
Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."
Cons: "Ticket was never issued."
Cons: "Breakfast - lots of sugary items"
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "The flights were on time and the staff was very friendly."
Cons: "Plane was delayed over an hour!"
Cons: "great flight"
Pros: "Good friendly service. Flights were on time."
Cons: "My flight was canceled and rebooked overnight, then delayed 2-3x. This wasn’t all the airline’s fault, but nevertheless, it was a very mediocre experience."
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pros: "on-time, very organized, fast checkin"
Cons: "cramp leg space"
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Cons: "I paid 800.00 and no breakfast order lunch served."
Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "Flight was delayed and i have to miss my connecting flight."
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Pros: "It was a great flight. We took off right away and were able to get off the plane immediately at LAX."
Cons: "We were delated in leaving, which made my connecting flight a little tight. It was stressful."
Pros: "Entertainment, service, pilot and his crew were great."
Cons: "Food was not good. Can do better. As vegetarian there are lots of good places they can order the food from."
Cons: "Our flight was delay for about 3 hours."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "Late by 40 min"
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Pros: "It's American company airline So,not bad. People are not good service but still fine."
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
Pros: "Crew was friendly and hospitable."
Cons: "I didn't like how small the seat was on this flight. I'm used to flying JetBlue and getting extra comfort. Also, my television wasn't working properly. I would start a show and then it would play for a couple minutes then the screen would go out, but the sound still on. This happened with every show I tried. Overall I was disappointed in the new American plane even for just a short flight. I can't imagine flying that for a long distance."
Pros: "I cannot even find a positive in describing my flighh experience on August 19-20, 2016"
Cons: "My flight was delayed, as I result I would miss my connecting flight. I was rerouted, making me arrive at my destination 4 hrs later than expected hence I missed my bus reservation to my place of stay. Oh! Not to mention, my luggage was lost and I had an event to attend a few hours later. Horrible experience."
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "the crew"
Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"
Pros: "Seats were spacious"
Cons: "United lies about baggage fees. When booking off of kayak, they charge to assign a seat and they charge to carry on or check your baggage. BAIT and SWITCH."
Pros: "The crew was nice."
Cons: "My luggage got soaked in the rain. No gluten free snack options."
Pros: "the flight attendants were a breath of fresh air. truly great client service, genuinely friendly. every person working at the airport that i encountered on my way to my flight was rude, disassociated, and honestly seemed to enjoy being petty while at their job. the moment i arrived onto the plane, the male flight attendant that greeted me was so kind, made sure i was okay, and was a source of much needed sincerety during the entire experience, as were the rest of the crew. thank you thank you."
Cons: "This was our second trip with United in the month of December and once again we were delayed. This time time not quite as bad as the first time ."
Cons: "I missed my sister graduating because of avianca"
Cons: "The WiFi was out"
Cons: "No space at all!! Really tight even the alley and overcrowded!.."
Cons: "Why using the oldest plane to fly for a 5 hours flight? Seats are very uncomfortable and the last row doesn’t recline."
Pros: "Nice crew"
Pros: "Perfect service"
Pros: "Quick boarding"
Cons: "No plane peanuts"
Pros: "Price of the flighr"
Cons: "The flight was delayed 2 hrs. There was nibexplanatiin as to what the delay was for. We were in the tarmac for 1 hr. There was no apology for the delay. United has continues to disappoint us."
Cons: "Was delayed on two flights and ultimately could not make my connecting flight to Tokyo which cost my company a lot of money. Spent hours on the phone with very poor customer service support trying to locate my bags and get me to my destination. Far more of a headache than I have ever experienced. Will never fly united again and will be more wary if ANA is a pattner airlines with them"
Pros: "Cheap enough"
Cons: "Lack of space"
Cons: "You had to pay to watch tv. It's free to watch movies on American Airlines!"
Pros: "Everyone on board was polite, flexible, and easy going."
Cons: "The complimentary snacks... so tired of the snack mix."
Pros: "We only liked it cause we landed safe"
Cons: "Everything it was very out dated over priced"
Pros: "It all went smoothly"
Pros: "Short flight"
Cons: "Cramped seating"
Cons: "Got harrassed by the TSA"
Cons: "my flight going to LA was 6 HOURS DELAYED. I visited customer service and was told that my time and and energy would not be compensated for. It was a huge waste of time due to weather in PA where the plane was coming from- not my problem going from SFO to LA."
Pros: "Staff was much more friendly and accommodating"
Cons: "Uncomfortable. Hard to have any entertainment on phone without charging station on seat."
Pros: "Left early, no bumps, good and simple."
Pros: "Punctuality and very courteous ."
Cons: "Haven't left yet"
Cons: "I am en route to Los Angeles to see my brother in icu and the flight has been pushed back multiple times. With no end in site. Nothing was offered to any of the passengers. Terrible on updating the passengers on the status of the flight"
Pros: "They canceled the flight and when trying to find another the employees were rude, not helpful, and they made me feel stupid."
Cons: "Everything. There was no flight."
Pros: "It was dirty there were crumbs on the Table"
Cons: "We waited on the tarmac by the gate for nearly 45 minutes. Finally some sort of maintenance clearance was approved and we were able to push off from the gate. In the last 6 months that I have traveled via United, this has happened every single flight. Some flights have been so delayed that they have given me a partial refund; but many flights, like this one, are delayed long enough to be disruptive but not long enough for them to issue customer care rebates. In an ideal world (i.e. a world that is not possible every single time), things would go smoothly and no delays happen at all - but waiting inside the plane at the gate for 45 minutes is not great either. I'd like a partial credit towards a future flight; I travel with United frequently but if this waiting-on-the-plane-while-still-at-the-gate problem persists, I'll change to another airline."
Pros: "It was an ok flight. We missed our flight by 10 mins but got the next one at no charge."
Pros: "Very nice crew."
Cons: "Very uncomfortable. No wifi so no entertainment. No overhead space for all the bags poorly planned with all the bags held up plane. Didn't get food to the very end of the flight the. Had to throw away due to large passenger capacity."
Cons: "Crew kept bumping into passengers when walking through the aisles with no apologies."
Pros: "keep going"
Pros: "Friendly same crew, even with a delay out of their control. Pilot made up most of the one hour delay due to a terminal power outage which enabled me to get to my business meeting in LA in time!"
Cons: "Power outage in terminal"
Pros: "Enough space."
Cons: "Ground staff was racist. Standards vary depending ur color. Specially at Heathrow. Ask personal question loudly."
Cons: "I ASK FOR SOMETHING TO DRINK THEY DIDNT GIVE ME... CREW ARE NOT AS FRIENDLY AS I THINK"
Pros: "Took Delta"
Cons: "Cancelled flight"
Cons: "They lie about carry luggage space. The somehow don't want the overhead space to be full and force your luggage to be checked in when boarding. You'll end up spend possibly 20 more minutes waiting for your luggage after arrive."
Pros: "On time, organized boarding"
Cons: "No entertainment (video screens ) on board flight."
Cons: "Flight was delayed by over 2 hours. Then halfway through the boarding process there was a glitch in the system and I believe that they lost the seat reservations, which delayed us even further."
Pros: "The easiness of the airline to adapt to the fact that we will be going late and the swiftness in organize all the passengers in a way that no one will miss their connection flight"
Cons: "I had a child with me and I was sat in the row before the emergency exit, where the seats were rigid and my child was not able to sleep at all. Making it uncomftable to all around her."
Pros: "The way they said "Hello" to me. Other than that, the water was good."
Cons: "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"
Pros: "That's pretty much the jist. Flight was oversold, as usual, but this time they over boarded the flight, caused a delay, and the crew didn't even apologize. Flight attendants were extremely rude, ex: when there were passengers on the plane without a seat bc the plane was oversold, attended said "passengers in the asile. Either take a seat, any seat available, or we will re-open the doors and you can get off the aircraft." Wow. I don't even want to get into the refreshment service. Terrible flight overall."
Cons: "Terrible service. Rude crew. Unnecessary delay."
Pros: "watching free movies used to be the only good thing about flying."
Cons: "Not being able to watch movies for free is BOGUS. That used to be the only good thing about flying."
Pros: "Crew was apologetic for problems outside of their control."
Cons: "Had to sit on a 13 hour flight for 3 hours before they decided to cancel the flight due to a malfunctioning fuel pump. I believe better safe than sorry but I don't know when they decided to look at the state of the fuel pump which seems like a precaution to take before customers board a plane. Before all of the sitting on the plane I was given to run around because I booked a trip with a 10 hour layover in San Francisco so I could explore the city before heading back home to Los Angeles. They assumed that I would like a shorter layover and went ahead and put me on that other flight. After telling them I would rather keep the flight I booked, with and attitude, the flight attendant reluctantly left to get my original ticket with no seat number, as the seat I originally chose was taken. After the cancellation debacle they put us up in a nice hotel with meal vouchers that did not cover the price of the full meal. They also gave us a voucher for up to $200 for our next United flight, which I'm not sure I will use. Many people going to the east cost of America was given layovers that would take them 4-5 days to complete but luckily for me I was only a 50 minute flight away from San Francisco. I was no longer able to explore San Francisco and at this point that was alright with me because I just wanted to be home. Had a flight at 1:14 and it got delayed 3 times as well as having gate changes 3 times as well. Got on the plane sometime around 3:30 and made it home. The worst part was that there was a woman on the flight that had the same problem two days in a row."
Airlines flying from San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Francisco
Masks required on board, masks provided on flights from San Francisco
Social distancing seating
Middle seats unavailable to book on flights from San Francisco
Testing for antibodies, testing for symptoms for flights from San Francisco
Waiving of change fees. Search flexible flights from San Francisco