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I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future

Very concerned with guest comforts going out of their way to accommodate special dietary needs when the guests hadn’t pre-ordered.

Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.

Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.

The food options and quality could use some more excitement and variety.

On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.

Leg room and flight sound insulation is very bad. They broke 3 of my bags with bad handling

I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.

People were so nice! Economy seats were small and cramped feeling for me. I’m slender and 6 feet tall

The singapore airline now compared before covid, I like the service before covid. SQ was the best of all airlines but now I am going to look for different airline if I am travelling in asia.