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I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
I don't think anyone actually reads these comments, so I won't spend much time on this submission. If you want to talk, you know how to reach me. The D/FW manager of Avianca (self-identified), Juan Calderon, insisted I buy an onward ticket from San Salvador even though I have diplomatic status in El Salvador and live here. It cost me $1,393 and Mr Calderon would not let me make the ticked flexible so I could get a refund. He went out of his way to be rude to me. He gave me seat 32K -- windowless window seat in the last row and did not offer to let me upgrade even though there were plenty of seats. I have flown well over a million miles in my life and this is the worst experience I have ever had. I would like a refund on the ticket I was forced to buy. Just awful!
It is better at the jfk than my home country. It was very easy and everything was on time.
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
They could offer food and drink without having to pay extra for it,
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Wasn’t able to take the trip and no one could help me with a refund or rescheduling
I paid extra for seats up front, I expected unless the beverages wold be included,
50% of flights book with Avanca have issues either reschedualed cancelled and their actions further supports their poorly managed airline do not use them only if there is no other options
Delayed almost 4 hours for a 45 minute flight with no explanation.
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
The only poor experience was the flight the day before was canceled. I have flown enough to change as soon as notified. That was a huge plus for AA. Obviously I paid out of pocket for a hotel. Not AA choice , it was mine. I had resources. Other friends on the same flight were more affected. I know everyone is doing their best and the ability to change my flight was a good move AA.😀
On the new 319 NEO? seatback entertainment system did not work even when the flight attendant rebooted it. At least I had my cell phone to connect with wifi.
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
Cut off carry ons, had to check, got on and there was plenty of bin space. Disappointing.
Flight was canceled and then rescheduled on another flight. Paid for first class but moved to the back of the plane. Then put up in the worst/dirtiest hotel I’ve ever stayed in. American Airlines should be ashamed of putting their passengers/customers in a place that filthy.
Horrible! Got stuck in Jackson Hole and the plane kept delaying every 30 min until they finally cancelled the flight. Other airlines were busy flying out and American had cancelled. Horrible experience, we had to switch to United to get out of there!
2 gate changes, several announced delays, not enough room and seats at the gate. Many had to stand while waiting. The actual flight was fine.
Some of the crew members were rude for no good reason
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
I would like more Details about the bags or think s like guitars
First the good, everyone was friendly and efficient. Flight was smooth and plane was very clean and new. Now the bad, seats have almost no padding on your behind. I was in exit row so I had tons of leg room for a 6' 2" bean pole with long legs. Everything was extra - water, soda, snacks everything besides oxygen. Ya get what you pay for, and my flight was cheap as you could ever want it, so no worries. They dont really bother you about carry-on size, I brought a descent sized backpack and they didnt even check.
Flying on Spirit Airline is a penny-pinching beat down.
I like the price. I did not like the seats: very little space and not reclining.
MY FLIGHT GOT CANCELED AND I HAD TO BUY ANOTHER TICKET FROM DELTA TO GET HOME SO I COULD GET BACK TO WORK!!!! SPIRIT SUCKS!! I WILL NEVER USE THEM AGAIN!!
Pack light and enjoy the quick boarding and early departure and arrivals.
Flight was delayed 2+ hours missed a concert because of it…
Well those seats! Man! On a short flight tolerable but too stiff and lack of cushioning make a longer flight uncomfortable. Good leg room tho, but I’m only 5’3”….
There was no WiFi available and trying to check baggage with the automated system never works with my Florida IDENTIFICATION
The flight was delayed. The boarding process disorganized. Poor communication regarding the delays. We were sitting on the runway in Boston for over 1-hr. Again very poor communication regarding the status. Bags didn’t arrive after almost 2-hr wait. I gave up and went home without my bag and had to return to the airport to pick it up the next day. Very exhausting experience!