At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.
The cabin was warm and few used the blankets. I should’ve upgraded.
The plan was delayed for takeoff by an hour, but we ended up making the landing on time which was a nice surprise.
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The crew was very friendly and nice! Very smooth flight.
The meal was wonderful and strawberry ice cream was a plus.
Each flight we took was late with little or no updates or information.
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.
Flight was delayed 3 hours. No food and drink vouchers was provided. They offered a mini pretzel bag and water .
Ridiculous boarding. Enter the gate, walk down a staircase with bags, exit a building, get on a crowded bus, dropped off a few meters away from the aircraft, walk with bags to another set of stairs to board the aircraft. And all that during a pouring down rain, and with children. Ridiculous!!!
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
The boarding of took of late.The presentation of the food was horrable as was the tast of the food was cold and tastless.
All flight attendants could benefit by taking an international flight on Qantas Airline. Qantas attendants are much more hospitable in every way. Much superior than and attendants on any US airline.
The seat and leg room was not good. The food and beverage service was good.
A bit rush for transit. Food and entertainment are not available
I love United was disappointed we had a two hour delay, however the Pilot did say safety first.
Since when do I have to pay for my checked bag? I have a United Explorer mileage plus silver card and I was charged for my checked bags. This also is an international flight. So I would like an explanation to be clear before I choose an airline please?
Very modern plane. Good seat spacing. Meals were good. Screens had tons of movies and worked
Flight got delayed for no reason. And Air Canada was doing 3 boardings via the same gate. It was chaotic!
No room when you sit. Fell very cramped. Food was only ok. Service was acceptable. Entertainment system was very buggy.
Orderly boarding. The flight to Montreal was difficult to get to on time, but had help from staffer.
I booked through Air Canada and Not happy with Air Canada at all.
Great flights. 90 minute departure delay for maintenance issues, not a great start but, afer that very good. Didn't pay extra for seats and lucked into a window and an aisle seat. Price was excellent at the super low economy level.
No TV's. Seats are super uncomfortable. Crew was great!
Food hope it make it international not mainly like pilipino food
Somebody either kayak or Air Canada booked my flight under my preferred name Betty instead of my legal name and I almost was denied boarding my flight
Seats were comfortable, flights boarded easily, arrived early in Toronto and on time in Nassau
Smooth on time flight with standard AC service. As usual food options awful. Wish airlines could offer better quality food services
