Daily cleaning, installation of cabin HEPA filters on flights from San Jose to Middle East
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 20h 48m
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Scores according to KAYAK customer reviews
Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"
Cons: "Customer service. My spouse was very sick we couldn't go and they wouldn't help us"
Pros: "The crew was responsive"
Cons: "The live news"
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Cons: "The Crew could be more friendly"
Pros: "Professional flight attendants."
Cons: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."
Pros: "Facilities and comfort"
Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"
Cons: "Very bad service we press the light no one comes and the food is really bad and when I went to go get a cup of tea for my headache the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup we gave you several cups where are they getting really mad at the end we made a complaint and the manager gave me some toys"
Pros: "They did an upgrade to make it business class! It was a very nice surprise! Such great Emirates Airlines! The BEST as always!"
Cons: "The flight was delayed 5 times and they keep telling us 5 min . They served food half hour before landing"
Cons: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Pros: "Great food and entertainment and the service was exceptional."
Pros: "Every thing"
Cons: "No comment"
Pros: "Food was good when we got it."
Cons: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Pros: "The food was very delecious and the crew was very friendly."
Cons: "Staying seeting with no chance to raise my leg was not comfortable."
Cons: "Service crew"
Pros: "Emirates staff are polite and respectful"
Cons: "777 for travel from Dubai to Boston is not a comfortable plane"
Cons: "My entertainment system was not working and the crew wasn’t very helpful about it."
Pros: "The flight was on time!"
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Cons: "It is just great. The timing the service the professionalism"
Pros: "Beautiful aircraft flight attendants speak 19 languages additional leg room fabulous entertainment"
Cons: "only had jetblue as partner and when my flight had to be changed it presented a huge problem- they need more US partnerships to provide better options"
Cons: "Excess baggage kilo rate is much more expensive than most airlines"
Pros: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
Cons: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Pros: "Business class was great! Service was great!"
Cons: "Food was not tasty or interesting."
Pros: "Kids meal were OK"
Cons: "changing of the airplane to Malaysian airline without prior information. The Fruit platter was not good, unripe and relatively not so fresh. My previous experience with Emirates was MUCH better!"
Pros: "Amazing, wonderful, so comfortable, and crew was very friendly"
Pros: "Emirates is always the best."
Cons: "On longer flights, they always take your blanket 30 min before you land. I am very cold and tired and cranky at the end of a long flight. I understand they do this to reduce the work they need to do before the next flight, but it still makes me sad."
Pros: "First time on Emirates. Can definitely see why the company gets such high ratings. Crew very efficient and accommodating. Food was better than I expected. Especially the smoked chicken salad. I would have ordered that in a restaurant actually. The flight was long but not the seat not uncomfortable. Would try them again."
Cons: "Maria was very rude and not pleasant."
Pros: "Trip was shorter by at least one hour than projected."
Cons: "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
Cons: "Other than the delay in boarding, which resulted in a bit of chaos, everything went very well."
Pros: "Clean bathrooms, new plane"
Cons: "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"
Pros: "The outbound service from US was 10 times better than the inbound. US to Dubai would get 10/10 however the same flight inbound in terms of service, crew, food was 5/10."
Pros: "This aircraft was top of the line. Nice size seats, wide aisle, clean bathrooms, great staff, and superior food!"
Pros: "The boarding process was very light and smooth . There weren't many pax though."
Cons: "A small smile by the S. Korean cabin attendant whilst conducting the service would have made the flight even more pleasant."
Pros: "Mostly everything"
Cons: "The chair and the food"
Cons: "Rude and racist cabin crew!"
Pros: "A380 Emirates get better every time"
Cons: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Pros: "The plane was nice. Boarding process was quick. Food and entertainment were great."
Pros: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Cons: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Pros: "1. Good meal options for a vegetarian like me. 2. Courteous cabin crew"
Cons: "1. Sub-optimal boarding and delayed take-off from BOM to DBX. 2. Non-functioning entertainment kiosk from BOM to DBX"
Pros: "Entertainment screens good - good range of music and also internet accessible"
Cons: "Food not very appetising. I did not eat much of it."
Pros: "The new A380 flight is very comfortable. The leg room even in economy was great."
Cons: "The in flight crew service was absolutely terrible. I was shocked to receive this kind of service by Emirates. I did not receive any assistance by the crew members even after pressing the call button and waiting for over 20 mins. Finally I had to get up and help myself. This was not just once but twice in a single flight. One of the stewards serving my area seemed very curt. The food was also terrible. My chicken dish was cold and very dry. Even the side bread was like a rock. The coffee that was served after the meal was cold. This kind of service is unacceptable on a 16hr trans Atlantic flight. Overall very disappointed with Emirates."
Pros: "Overall the service and the food provided made for a good flight"
Cons: "My flight seat assignment was changed without my knowledge"
Pros: "Extra room and fast boarding"
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Pros: "Leg room"
Cons: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Pros: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Cons: "Stop charging $2 for headphones lol"
Pros: "Handing by any cap was great to get us on the plane on time."
Cons: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "Great flight"
Cons: "I wanted an aisle seat."
Pros: "New plane with good features. I was very comfortable."
Pros: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Cons: "On my delta app it said we’d have the TVs again but we didn’t have any this time."
Pros: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
Pros: "Delta is my favorite airline. Smaller planes with two seats two a row."
Cons: "I was told to check my luggage even though there was still overhead bin space."
Pros: "On time, good flight"
Cons: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Cons: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "comfortable seats enough overhead bin space."
Pros: "Got me to my destination, just not comfortably"
Cons: "Seating is ridiculously cramped and overhead storage is small"
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Pros: "Crew was nice, the snack was pretty good. Good air conditioning."
Cons: "Didn’t turn off overhead light. It’s usually off most of the flight."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "I liked that flight time was shorter than expected"
Cons: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Pros: "Flight management and service is better relatively"
Cons: "Gate agents are useless"
Pros: "Flights were on time and friendly attendants!"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "The flight was very quick."
Cons: "They didn't serve us water."
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Cons: "Delay over one hour."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pros: "Courtesy seating"
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Cons: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Cons: "Sold us a flight with unassigned seats"
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Cons: "Very rude flight attendant - unnecessary attitude"
Pros: "New and improved food options!"
Cons: "Boarding took more time than usual. They were able to accommodate less carry on baggage."
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Cons: "horrible boarding management in SJC."
Pros: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Cons: "everything - service - facilities - food - amenities - an overall wonderful experience!"
Pros: "Very helpful crew. Quick boarding process."
Cons: "Not much leg room, or space in seats."
Pros: "The punctuality and the entertainment"
Cons: "Perhaps a more organized boarding process"
Pros: "They were smiling and very welcoming"
Pros: "Nothing. It didn't happen."
Cons: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Cons: "Our luggage did not arrive at our destination!!!!"
Cons: "Better food"
Pros: "Crew was helpful, food was good"
Cons: "Seating could have been better"
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Pros: "Worst ever"
Cons: "Poor service"
Cons: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Pros: "From stevards to comfort, everything was just perfect!"
Cons: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"
Pros: "Direct from SJC, not crowded"
Cons: "Guy in front of me was reclined whole time and very little room like that."
Pros: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Pros: "Crew very nice and carefull"
Cons: "My luggage was destroied ;-("
Cons: "Seats were ridiculously small, and I’m not tall."
Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Cons: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"
Pros: "The counter staff in Heathrow was great"
Pros: "If you want to improve you need more staff to service massive numbers of travellers."
Cons: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Pros: "Best international flight I have been on. Staff was very accommodating."
Cons: "The wifi was not working, but we still had in flight entertainment."
Cons: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Pros: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Pros: "The movie selection"
Cons: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Cons: "I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another"
Cons: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Pros: "I was rebooked on another flight earlier."
Cons: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pros: "The staff was helpful and courteous"
Cons: "It was good"
Pros: "Once onboard the flight was excellent and trouble-free. The crew were efficient and pleasant to passengers. I must give a big credit to Lufthansa for its great on-board entertainment system and good quality screens."
Cons: "Boarding in San Jose: For the first time I saw a Lufthansa person physically checking the weight of cabin backage at the gate. This was was not very pleasant experience as he approached us asking questions why we had so much cabin baggage, when our children were in bathroom and assumed me and my wife had 4 pieces of baggage, when we had 1 each and then left without apologising."
Pros: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Cons: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Pros: "Was no flight"
Cons: "Our flight was scheduled to leave at 7:00 a.m. We arrived at the airport at 4:00 a.m. to check in. When we tried to check in the lady told us our reservation was canceled. Luckily an airport employee worked his magic and had us added back onto that flight."
Pros: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Cons: "I'm 6'2 230 seat was tight for me but that is it"
Cons: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."
Pros: "Once again Lufthansa crew is the best"
Pros: "the two older female stewards spoke slow enough so I could understand. The customer service rep in the lobby was always friendly, knowlegeable and able to help me. For example, I did not know, when boarding, if we had to show our passports, but I asked him and we did not. I did not grasp the five levels of boarding he mentioned. I knew our group was not handicapped and we were economy, but I did not really know if we were group 4 or 5 to board."
Cons: "There was one female steward who made me take my carry on bag from the upper deck and store it below my seat so another lady's much, much larger bag would fit. Her bag was so large, I can't believe it met the standards. On the other hand, this procedure may be the way things work out,for the good of everyone, but it came as a surprise to me. To accomplish the task, she even asked another female to move her carry on from the rack above her to another several rows down. This lady's hair was too big for such a small plane. She talked way too fast in the first monologue. The plane seemed cheap and the sub airline had an air outlet that would not turn off and leaked with water mist. There was an air conditioner that also had a water vapor leak overhead, which my son said was a 'strip' which he could not control. We were seating in the back row. We noticed the plane was operated by Mesa airlines and the plane was assembled in Brazil, giving me a feeling of excessive cost cutting. Also, the pilot had an accent that sort of added to the 'Brazil' thing that he was not a native English speaker. However, he had a good landing at Atlanta near midnight. I did not feel I was on a real 'United' Airlines flight."
Pros: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Cons: "The tightness of the seats!"
Cons: "Little food"
Pros: "The flight left late and arrived late. I had ordered a wheelchair, for me. At the gate there were two of them for about 20 people. The people (personell) Spoke amost no English and only poor German. I was told to WALK, because no chair was avaailable or would arrive in due time. ABSOLUTE CHAOS: The 45 minutes delay at landing did not enhance things -- missed my connecting train. Dr, W. Hartwig"
Pros: "Boarding and crew were great."
Cons: "That "seats" did not have USB connection (for phone charging)."
Pros: "Really NOTHING!!!"
Cons: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"
Pros: "Clean, entertainement"
Cons: "Food was not that great."
Pros: "Very good entertaining system plus good food . Crew members taking care about people all the time."
Pros: "One and half hour flight, not much to report."
Pros: "Attention on the counter and at the boarding gate were excellent"
Cons: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Cons: "My connecting flight was very close in time and even when I told a stewardess while I was exiting the plane, she made no effort to get me any help to arrive at my next gate faster. This resulted in my having to run to my gate after waiting on the long line at customs and I barely made my flight. Had I not been as physically able, I would have missed my flight even at my normal fast-walking pace. This should not have occurred- I should not have to run to my gate from one flight to another especially when I raised this concern to an employee of Lufthansa as well as a customs officer."
Pros: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Pros: "The food was nice and the stewardess were professional."
Cons: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Cons: "The touch screen did not work properly"
Cons: "Very nice crew and great food"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Staff rude and short"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "The crew!!"
Pros: "The service"
Cons: "The food."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Cons: "Boarding was confusing and disorganized"
Pros: "Wifi on Board"
Cons: "Customer service"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "On time"
Cons: "Seats were tight"
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "Boarding was simple and fast!"
Cons: "Online checking did not give me the option to change my seat. This could have been better."
Pros: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
Cons: "Get your crew arrive on time to their flights. Kobi"
Pros: "The crew was mediocre, nothing special. I asked for a extra pillow and was denied. Seats were cramped, I expected more from British Airways but comparing them to China Eastern, I found China Eastern more memorable."
Cons: "I expected more from British Airlines, maybe my expectations and reality didn’t chive?"
Cons: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Pros: "Moving to window seat appreciated"
Pros: "Friendly Crew"
Cons: "The timing of the food service vs hours of flight"
Pros: "Seats are comfortable"
Cons: "No complementary water on Baird."
Pros: "Amazing crew, kind and patient"
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Pros: "The crew is friendly. Relative to some other flights I've had, the Economy section is not terrible."
Cons: "If you are fairly tall, don't expect to be able to catch some sleep. The earphone socket is located right next to your leg, so expect to break your cable."
Pros: "Food was decent"
Cons: "One of the worst business class seats - worn and cramped. Boarding was pandemonium Crew was unfriendly"
Cons: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
Cons: "Screens were difficult to maneuver. In some instances wouldn't open."
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Cons: "Boring entertainment selections"
Cons: "5 hours delay, and at 2 of them we were on board. Terrible food. We asked to walk outside, by foot, in the snow to the aircraft. Terrible flight."
Pros: "Crew and entertainment are excellent"
Cons: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."
Cons: "Business class configuration on BA 777"
Pros: "Nice new plane. Spacey."
Cons: "Ba.com app is flaky. Looks like s/w not tested properly"
Pros: "Ground staff and crew excellent Boarding was confusing and not announced"
Cons: "The breakfast was kind of gnarly - the eggs were oversalted and slimy, like worse than the usual airplane meal"
Cons: "12 hour delay. Very disappointed with British airways"
Pros: "The Crew was very helpful and friendly!"
Cons: "It was a little cramped for space for my legs and I am not very tall."
Cons: "Freezing cold cabin"
Cons: "It gave me a different return date"
Pros: "The crew are always nice, trying to compensate for the lack of service provided by the company. sadly, its not enough anymore."
Cons: "Everything.. Check in was a nightmare, only one representative for over 50 people. and much more horrible behavior from once a great company, today nothing more than an over paid low cost one."
Pros: "Efficient and convenient."
Cons: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
Cons: "The food."
Cons: "Food was dry for dinner and not very tasty. Breakfast was terrible"
Pros: "Direct filght"
Cons: "Limited entertainment options"
Pros: "The price of the flight offers is what made me purchase through kayak, but the disconnect with the airline and booking agency left me stranded and ultimately required me to buy a flight directly that will take me almost half a year to pay off not to mention the inconvenience of switching airports and sleeping on a bench for 4hrs."
Cons: "When I missed my flight, the airline would not offer assistance because I booked through an online vendor (webjet through kayak) and when I called webjet they failed to help me rebook, made me buy a new flight, then when I called looking for the flight information, they managed to cancel the flight and then claimed I had requested this when I had done no such thing. On top of this they only offer next calendar day booking so even though they are fully responsible for botching up the second flight I booked. I have talked to 10 individuals from different agencies. Everyone passes blame and responsibility off on someone else. On top of everything else, noone but the American Airlines representatives showed any empathy or concern for my being stranded for the night. Based on this experience, I will do everything in my power to dissuade people from using Kayak, webjet, amadeus and British Airways."
Pros: "All was good"
Pros: "Staff were nice"
Cons: "Disappointed with the food choice"
Cons: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
Pros: "Flying in 787 is always a joy. Quiet; great movie and music selection; nice contemporary user interface."
Cons: "The seat legroom was not the worst I had but sleeping in the chair was somehow very hard. I think the seat needed a little more backward inclination. There was a headrest, which was a good idea but didn't work out as expected."
Pros: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Pros: "Landed ahead of schedule"
Cons: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Pros: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Cons: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Cons: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
Pros: "I was late to the flight due to an accident and I have got a new flight quite easily"
Cons: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"
Pros: "nice modern electronics"
Cons: "breakfast high in calories but very low in pleasure"
Pros: "Great food, great entertainment, short flight that went smoothly"
Cons: "Cabin temperature a bit high"
Cons: "Food Accommodating bags when space is available"
Cons: "baggage was lost"
Pros: "Timely departure; early arrival. Customer service oriented crew. Due to an oversight on the crews' part (turbulence during distribution of meals), my neighbor and I were not provided meals. When they eventually discovered their oversight and our choice of meal was no longer available, they provided us with meals from first class. Applaud owning a mistake and fixing it."
Cons: "Chair configuration is appalling. Paid extra to sit in exit row of standard economy, seat 30J (middle seat). Leg room was ample, seat width was adequate (for someone of small stature) but separation from neighboring seats was non-existent. My neighbors on either side were both plus-sized. I had nowhere to place my arms and effectively had to sit with my arms folded from SJC to LHR. Room for improvement."
Cons: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Airlines flying from San Jose to Middle East have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Jose to Middle East
Masks required on board, masks provided on flights from San Jose to Middle East
Social distancing seating
Middle seats unavailable to book on flights from San Jose to Middle East
Testing for antibodies, testing for symptoms for flights from San Jose to Middle East
Waiving of change fees. Search flexible flights from San Jose to Middle East