Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 40% drop in price.|
|June||Most popular time to fly with an average 39% increase in price.|
Average price round-trip
|$976||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
South Korea has restricted the entry of travelers arriving from certain countries. Transit passengers at Seoul Incheon Airport require a ticket/boarding pass for their onward flight to their final destination. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 15h 45m.
In the past 3 days, the cheapest one-way tickets were found on Air Canada ($548) and Multiple Airlines ($690), and the lowest round-trip tickets have been found on Air Canada ($892) and Multiple Airlines ($946).
From San Jose to Seoul, Saturday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Seoul back to San Jose , the best deals are generally found on Thursday, with Sunday being the most expensive.
When flying out of San Jose you will be using San Jose, often referred to as San Jose Airport. You will be landing at Seoul All airports, also known as Seoul Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from San Jose to Seoul.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Seoul from San Jose is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Seoul with an airline and back to San Jose with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Seoul from San Jose up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "It was great..."
Cons: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Pros: "Amazing crew"
Cons: "The Entertainment screen could have been larger."
Pros: "Happy crew."
Cons: "more selection of hollywood movies"
Cons: "Luggage lost. Tv audio did not work"
Pros: "We were seated together as a family even though we were not able to reserved any seat"
Cons: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Pros: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Cons: "Fix ANA US-JP online booking system."
Pros: "very good"
Pros: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "The flight crew"
Cons: "More space"
Pros: "Great service. Food drink and inflight entertainment"
Pros: "The crew"
Cons: "Being late"
Cons: "very poor communication of information"
Pros: "Food was acceptable. Stewardess very helpful"
Cons: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Pros: "Everything was excellent no complaints"
Cons: "No AC"
Pros: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Pros: "Space between the seats."
Cons: "Color of the seats."
Pros: "Lots of room, generous checked luggage policy, great airline."
Cons: "Everything was great!"
Cons: "Selections of movies"
Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."
Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Pros: "Fast flight"
Cons: "No entertainment."
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "Nicest flight attendants, good food. Best international flight I've had."
Pros: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Pros: "Arrived on time"
Cons: "Slow check in at the airport"
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pros: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Cons: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."
Pros: "This flight was just pretty routine."
Cons: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Pros: "Amazing customer service, flight attendants could not be more welcoming."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Cons: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
Pros: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Pros: "Direct flight (SAN-NRT) is always nice. (I don't know why JAL always charges more than other carriers.) Check-in desk personal was very kind & caring. Flight attendants are courteous and attentive. Good selection of current release & older movies. Bathrooms were always tidy & clean."
Cons: "When I took this flight last year, food was terrible. So I requested "fruits plate" this time. It was literally fruits only plate. Same types of fruits in different containers. No rolls/bread/ice cream/nothing!!! If I had known this, I wouldn't have ordered it. Boarding procedure needs a vast improvement for economy class passengers."
Pros: "Loved the food"
Pros: "Everything good except the food"
Cons: "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
Pros: "Was blown away by the food on my flight to Osaka. Can't imagine better. Would definitely recommend and fly JAL again."
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Pros: "Food Comfort in seatting"
Pros: "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
Cons: "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
Pros: "Great leg room (I'm 6'3), friendly staff, great movie choices"
Cons: "Thought there should have been 3 meals (16hr flight), food was OK."
Pros: "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
Cons: "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
Pros: "Korean Air always does a great job and they keep their aircraft and lavatory super clean. Food was tasty and very sufficient. Nice wine choices and they pour great whiskey."
Pros: "The stewardess were very complimentary . Always made sure your needs were met. Smooth flight not too much turbulence, even with some bumps i still felt safe"
Cons: "For the entertainment there weren't enough choices of movies."
Pros: "Service, leg room, entertaining system, food."
Pros: "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
Cons: "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
Pros: "Nice people, great food and service, no issues."
Pros: "Made you realize it is possible to have good food Oma plane"
Cons: "Ran out of choices"
Pros: "it was A380!! the biggest airplane in the world!! legroom was wider than other airlines. and all cabin crews are nice!!"
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "Professional staff great movie selection"
Pros: "It is a very good airline. Friendly stuff, good food and most important, have space for the legs. If prices will be cheap, hope to fly with them again too."
Cons: "Was a bit late for deporting, but only around 20 minutes."
Cons: "I ordered kosher food but you didn't bother passing my request to airline."
Pros: "The attention I got in coach was as if I had flown first class. The ladies were always smiling and very prompt if I needed anything. They were friendly and it made the trip doable."
Cons: "Wish the bathroom was cleaned a little later in the flight. After many uses it was looking rough."
Pros: "Flight to Seattle was great. Food and staff and flight were nice."
Cons: "Most everything. The flight back to Seoul was awful. Toilets weren't cleaned, trash overflowed, ran out of water, staff not pleasant - total opposite from outbound. Usually KA is goodness, but blew it this time."
Cons: "The flight attendants were extremely rude and not very attentive. The entertainment choices were stale and very limited. Overall very disappointing."
Pros: "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
Cons: "No negative experience with Korean Air."
Pros: "Very attentive and caring crew"
Cons: "nothing as I slept after I got what i need which the crew delivered promtpy."
Pros: "Crew members were great."
Cons: "No problem."
Pros: "Everyone was friendly and helpful at all times and it was fun experiencing a different cultures food while still having the option of just chicken available."
Cons: "The crew told me to go to the wrong gate for one of my connecting flights so I almost missed it but luckily it got delayed."
Pros: "loads of entertainment options to pass the time crew was very accommodating and friendly tasty food and drinks seating space for economy is great"
Pros: "Serving attitude was good."
Pros: "Comfortable, pleasant attendants"
Pros: "The crew was very helpful and polite."
Pros: "Even though it was a short trip, a full sandwich meal was provided. A clean flight and excellent crew service."
Pros: "New aircraft, spacious seat, and nice service"
Cons: "Top compartment for luggage was too high"
Pros: "I arrived 30 minutes before departure. The staff was very nice and understanding and even personally held my luggage and ran with me to the board the plane. All of the staff inside the plane was great and friendly, the food was good (I was surprised we even got food - it was a 2 hour flight). There was very good entertainment."
Cons: "The seats were extremely small and close to each other, I would touch elbows with the other passengers. It wasn't such a problem since it was such a short flight. And there was more positives than negatives."
Pros: "New clean plane...food... Crew service was fantastic!"
Pros: "Food, entertainment, convenience pouch, and comfort are all good."
Cons: "Had problem getting movies to play. Crew reset but didn't resolve problem. I found a work around to make it work."
Pros: "It was a long flight but Korean Air made me feel comfortable."
Pros: "short flight, good food, on time, great service crew."
Pros: "I think you should add tv/movie in these flights from japan to korea. I think you should also give the full container for beverages :)"
Cons: "I think you should add tv/movie in these flights from japan to korea. I think you should also give the full container for beverages :)"
Pros: "Airbus 380 from JFK, very quiet comfortable plain, even in economy, very attentive, will offer juice etc often during flight. Large screen Entertainment system very good with large choice."
Pros: "Service was excellent as always. Food was okay, but better than most airlines that charge or have snack-sized portions."
Cons: "777-200ER does not have vent control and the cabin temperature was way too warm. Leg room in Economy is inadequate."
Pros: "Always great service and they really are quite accommodating."
Cons: "Delay out of Seattle made us miss our connection in Seoul, so had a day layover, but Korean Air was very accommodating with hotel and meals. Perhaps such short turn overs should not be the way to go for connecting flights or perhaps hold connecting flights for a few minutes -- missed by 5 minutes arrival, but would never have made it through transfer and gate connection without super help by staff and more time. KA did their best -- just wasn't prepared to stayover in Seoul."
Pros: "I loved the flight (Thanks Korean Air Flight Attendants!). The aircraft was an Airbus 380-800 and each seat in coach had legroom, a USB charger, access to 110AC, and an individual screen that had games, tv, movies for me and the family. Great airplane, crew, and 13.5 hour flight. Additionally, Incheon International (S. Korea) is in my Top 2 airports of all time."
Cons: "The tickets were bought many months in advance and the flight itinerary changed about 6 times during the months. I understand this completely, but each change had me checking the details of each stop to see what exactly changed. Most of the time the changes were 10 mins here, 10 mins there. It would be nice for the changes to be BOLD or something."
Cons: "The screens on the backs of the seats were difficult to utilize (it is a touch screen but I had to tap on the screen multiple times in order for it to actually work). Perhaps due to an outdated system/software. There is a remote placed sideways/length-wise under the screen that you may take out of its placement however it was not as convenient as directly tapping on the screen."
Pros: "Very clean, comfortable, brand new 747.. Very professional and friendly flight crew.. Food was above average, no complaints.."
Pros: "Food and service was great Thank you"
Cons: "Everything was great I will recommend to any one"
Pros: "- food"
Cons: "- a bit of turbulence"
Cons: "Online check in didnt work"
Cons: "Food was terrible, very stingy with the drinks"
Pros: "Loved the service and care of the staff, got upgraded."
Cons: "Not too crazy about the food but I've had worse."
Pros: "Flight attendants were amazing and so service oriented!"
Cons: "Perfect flight"
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Cons: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Cons: "Nice trip"
Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Cons: "They need some vegetarian options for meals."
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Cons: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Pros: "The food and the very friendly and courteous flight attendants."
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Cons: "Small plane. No cabin space for carry ons."
Pros: "The time is on time ."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Pros: "Service in side."
Cons: "Air host listen on time"
Pros: "The leg space of the plane"
Cons: "Some crew hard to understand they English"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Pros: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Cons: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Pros: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Cons: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
Pros: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Cons: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Cons: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Cons: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Cons: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Pros: "Courteous and friendly staff, clean aircraft and on-time schedule."
Cons: "There was nothing I did not like."
Pros: "Newplane, excerlent crews"
Cons: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Cons: "Very hard landing."
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Pros: "Very pleasant and accommodating crew. On time."
Cons: "Not crazy about the breakfast, but appreciated food."
Cons: "Always amazing!!!!!!"
Pros: "Love HA"
Cons: "First Class Hehe"
Pros: "Pleasant crew. Very professional."
Cons: "Alternative choice for snack meal besides ramen."
Pros: "The crew was excellent, very friendly and helpful."
Cons: "I hate cup noodles and I hate that that’s the only option for a snack. The food overall was not great."
Pros: "Watching movies of choice at finger tip."
Cons: "Seats didn’t recline properly, you have to put some strength in it. Would feel sorry if your not strong enough to push back."
Pros: "They provided complimentary toiletries and were courteous. I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The gentlemen in front of me left his window blinds up and it made it difficult to rest particularly since we flew in sunlight for 10hours. I asked him to close his blinds but he refused. The direction and time we were flying caused the sunlight from his window to fall onto my face and body. It made uncomfortably warm. Most other flights ive had, required customers to keep their blinds closed throughout the duration of the flight with the exception of take-off/landing"
Pros: "330-200 had upgraded lay flat first class seating. Very nice"
Pros: "Very good flight. They offered food and beverages as well as pillows and blankets. Will definitely recommend in the future."
Pros: "The flight was on schedule and landed in Maui as scheduled. The bags were delivered within 20 minutes of arrival. The plane was clean and the crew was professional, polite and helpful."
Pros: "Crew was very friendly and cheerful. Lots of them and they worked efficiently and quickly."
Cons: "It was freezing the whole time. My bad for not requesting them to make it warmer. Lots of people put on jackets or sweaters so I wasn't the only one."
Pros: "Excellent service"
Cons: "Nothing to not like about this flight"
Pros: "The staff was superb and friendly!!!"
Pros: "Boarding was smooth, plenty to drink."
Cons: "Seat computer with entertainment would have been nice, a healthier meal would have been appreciate, the overhead bins should fit two carry-ons."
Pros: "Nice seats, and staff and good food."
Cons: "Plane should be equipped with wifi."
Pros: "Only pay baggage get assign seat. You can not book your seat. Only at the airport check in."
Cons: "Same as above"
Pros: "Got in. On time"
Cons: "Wait for baggage"
Pros: "Complimentary food and snacks."
Cons: "You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens."
Pros: "The food and service.."
Cons: "Too many passenger"
Pros: "For some reason the plane was swapped to the newer models so some of our group got upgraded to extra comfort since extra is given to rows 11-21 on the new planes. Row 13 was non existent anymore to make room for the lie flats so gave my in laws the extra comfort we had in row 14 and upgraded our flights to business class. Totally worth it and paid just $370 to upgrade since we got credit for the amount we paid for extra comfort ($495 - $125 credit). On a 10 hour flight it made a huge difference since we got to stretch out, nap and enjoy amazing food while being ultra comfy! I would recommend on the longer flights for sure and when you upgrade w/in 24 hours its way cheaper than the $2500+ cost that it normally would be."
Cons: "The iPads they give in Biz class are great for viewing but there was definitely less movie choices than in the main cabin. Probably only a handful of new releases versus what the main cabin had. Made a diff since i didn't want to watch Harry Potter 1-7 and it was a 4 movie long flight! Still not bad but would have loved to see all the same titles on the iPad for us to view."
Cons: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Cons: "No wifi or ability to plug in devices"
Cons: "5 hours late."
Pros: "the assigned seat I chose"
Cons: "the cookies are too small. there was no plug to charge my phone or laptop. there was no tv in the headrest. when did they stop doing that? i've always had at least a plug to charge stuff"
Pros: "Flight attendants were very nice and polite but not as attentive as normal."
Cons: "Food was not worthy of first class, the chairs were old and should recline more for a 10 hr flight if it's not going to lay flat. Not sure if legal prevents it from reclining more."
Pros: "Cheerful, helpful staff."
Cons: "Boarding que."
Pros: "Decent seats and entertainment."
Cons: "Cabin crew was very disengaged. Unfriendly. Destroyed my bag then said they wouldn't pay to fix it."
Pros: "Easy check in. Wheelchair came right away."
Cons: "I wasn't able to pick my seat. Ended up ok, but...."
Pros: "I never knew it could be this bad. 30 years of travel globally and you've found a new nadir. Keep in mind this is ALL a review of mismanagement. Staff were friendlish and good people it seemed.. just following antiquated equipment and systems given by management. Key flaws: No online or at check in seat assignment. Had to go to gate. Even though dozens of seats. Why??? Check in in herd an hour early a debacle.. again why??? No plug, no USB, no wifi, no movie on 6 hour flight??? Again it is in stark contrast to immensely support competitors. Sell to someone competent. Mahalo."
Pros: "I loved that they had a vegetarian option."
Cons: "Better inflight entertainment would have been nice."
Pros: "Kind stewardesses, good food and snacks, and friendly people. This being a long awaited visit with my daughter, my flight was a great transition for which I am so thankful!"
Cons: "The flight was long and my back gets tired but none of that has any reflection on the high quality of service I received."
Pros: "New plane with slide seat when recline was excellent. Great storage overhead bin."
Cons: "They arrived at gate 34-38 area which was during the construction and passenger got lost after getting off the plane. There was wikiwiki bus shuttle to the inter island terminal but people without check in luggage lost about 30min at the airport. Hawaiian Airlines should work harder to be prompt on the arrival gate every time. Very unpredictable and inefficient."
Pros: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Cons: "So disappointed, angry, and sad."
Pros: "My kids liked the cup of noodle served on the plane!"
Cons: "We flew on Hawaiian almost 3 weeks before from Asia to Hawaii. We were surprised that most of the movies and tv viewing were exactly the same. I wish you would have had more Korean movies and tv shows. The seats are too close together for any real comfort."
Pros: "Crews personality demonstrated professional and courteous."
Cons: "Food offered was precooked wrapped in plastic egg McMuffin version. As title suggested bland and tasteless."
Pros: "As always, the crew was phenomenal and very friendly, and meal was better than my own cooking!"
Cons: "Unfortunately, on some of these older planes, there are no power outlets or USB ports for charging my phone."
Pros: "The drinks"
Cons: "Woke up extremely early rushed to the airport and then I saw my flight got delayed by 5 hrs And I didn't get any refund or a different flight I called Hawaiian airlines they told me to call Alaska because it's by Alaska And Alaska told me to call Hawaiian... I'm not book with kayak again"
Cons: "Requested a window seat for my disabled daughter in February for our July flight. Agent assured us she would be in a seat with a window. When we got to our seat there was NO window. Of all the seats with windows on this plane, how could someone do this? Then when we loaded they placed one of our carryon bags in the back of the plane. We had to wait until everyone departed before getting our bag. Never again on Hawaiian Airlines. Still have to take the return flight. Not looking forward to the flight..."
Pros: "On time, great flight attendants, free upgrade offered"
Cons: "Seat 12a was locked in place and didn't recline."
Pros: "The sevice was awesome and they provide you with lots of amenities that make you fell comfy."
Pros: "They didn't have any food at all we had to sit hungry for 6 hours"
Pros: "Most of the crew were nice except for when I had to borrow pen from the two crews to fill out the form, both weren't willing to help. I was seated with somehow big guy and basically occupied half of my seat which was very uncomfortable for me to even move a little bit."
Cons: "Food service. Happy that meal is still being served."
Pros: "The flight crew was nice."
Cons: "The plane was delayed by more than 4 hours. I had activities planned for the afternoon and had to cancel those. There was nobody from Hawaiian at the gate or in the terminal. There was no reason given for the delay. I later found out they had come in late the day before and had no crew on hand to fly... very bad juju from hawaiian."
Pros: "The food"
Cons: "The seating arrangement took longer then my usual experiences but it wasn't horrific it's the only negative thing I have to say"
Pros: "The staff on Hawiian airlines are great. Very very polite and friendly. They make your flight very enjoyable."
Cons: "That I had to wait till I got to the airport to get seats close to my husband."
Pros: "Feel comfortable, secure and like the customer service of all the staff surely recommend it to some friends and relatives of mine,"
Pros: "Service was great. They are much friendlier and more helpful than other airlines. Seats were fairly comfortable and the snacks were nice (maui onion chips, hawaiian cookie with meal)."
Cons: "Before the flight, I spoke to an hawaiian airlines representative on the phone to confirm seats as I have an infant travelling with us. The person said because we have an infant, we could bring the travel seat and stroller on board for free. When we arrived at the gate, we were told that info is incorrect. Also all entertainment is charged. Would be nice if there was at least some basic in flight programming on the main screens."
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "Great flight"
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Cons: "Foods and movies"
Pros: "Friendly crews"
Pros: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Cons: "Could have used a bit more room but I was not to squished"
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Pros: "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
Cons: "Delay, pay extra money for different fly."
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "All OK"
Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "No pre boarding for family with kids"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "We had a very pleasant staff!"
Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pros: "efficient, courteous staff"
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Cons: "The delay my fly canceling poor communication I miss my dates etc"
Pros: "My flight was delayed and this is the second time Emerican airline will not give us at least food vouchers to help us out. The receptionist act careless about your situation, I'm still Stuck in Phili where I wa supposed to meet my connection flight, I had to spent the night at the airport!!! American air line is know for this type of dilemma, I will never again fly with American again. I just don't understand how they are not liable for anything at all!!!"
Airlines flying from San Jose to Seoul have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights