Quick boarding and check in.. but premium seats don’t recline.. very hard to relax. But overall, it was a Great a satisfying experience.. Thank You
If they listen to you especially when there’s a problem with a passport now I lost my tickets and also my seat money
The worst airline I have ever experienced. Terrible customer service. Absolutely disgraceful
Checking bags at the airport, very confusing they make lines for different flights but they don’t have any signs, so if you are on the wrong line be aware they will send you to the end of the correct line. No priority for check in even if you pay and no priority to disabled persons and elderly persons.
Despite all the negative reviews, I took Volaris with a family of 4 (including a toddler and infant in arms). The only compliant was they charged me $70 to gate check our wagon (which we use as a stroller) and then it was not available for pickup at the gate (which is the entire point), so we had to get through customs and the airport with our luggage and no way to push our kids :(
Après avoir manqué l’avion aucune aide de la part des agents à l’aéroport pour trouver un autre vol
Más comida no cobrar tanto por los asientos y comida food
Worst airline ever!! Delays in all my flights!!! Do not flight with Volaris!
The departures screens in the airport showed the flight as canceled for some weird reason, but when I got to the gate just to double check, it showed it as on time, and not canceled. This was confusing, but ultimately I was able to get to where I needed to go.
For whatever reason, when I was in the San Jose airport, the flight from Volaris read as canceled on the Departures screens you'd find all over the terminal, it wasn't until I got to the gate that it showed it as on time and still on. It was confusing, but ultimately I did get to where I needed to go with the flight I was expecting.
We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.
Tell people to remain in their seats during the meal/beverage distribution. Enforce boarding by group numbers. No one was checking. Tell people to turn their electronics speakers off. Bigger cups for drinks.
We were in transit from Lima (flight at 1.10am) and we were in stand by in our flight from Panama to Washington. We wait from 4.30 am to 18.30pm in the Airport. The company give us 2 x 15 dollars for eat during the day and a personnal travel voucher of 400 dollars each. Do they buy food one time something in the Airport ??? And one of us live in France so the voucher is not usable. More than 24 hours travel !! And our place were near the toilets, with 8 children around us. The boy behind my seat stamped his feet on my back all the flight. Really Wonder full ! So we are totally unhappy with our travel. Thanks Copa Airlines....
My flight delayed and i misss the connection they send me to orlando no to tampa i have to pay a uber to my house
It would have been better if they don't separate families in seating. We were seated in the aile row in the middle of a family of four. It would have been better if they they seat the family of four together than separated.
Copa stranded us ans then tried to charge us thousands to leave Panama.
Well the airline was fine. The only thing is I was charged for a checked in luggage. But when I reserved the ticket it showed a check in bag allowed. Who can I get in contact with for reimbursement.? The airline said I had to speak to whoever I booked ticket with.
Friendly flight team and seamless travel from one stop to next.
At JFK the Security line was extremely long and few checkpoints open.
Check in person said there would be lunch. We were first class passengers and lunch was chips.
Friendly staff at all very easy check in and organize process
Horrible airline, upgraded to sit on seats made of stone. Staff were rude and on top of it they charge an arm and a leg for luggage 🧳 never again
The seats are the worst I upgraded to premium big mistake and it seems like no one likes there job very unpleasant
they don’t have TV Seat to Type in space
The chicken that was served in business class was cold!
I receive a service for what I pay, so it is fair.
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
Boarding was somewhat confusing in that the wrong messages were being displayed at the gate. It was somewhat annoying that I got off one flight and straight onto another (from the same gate), but in between they re-checked my hand luggage and made me get rid of my water (which they charge for on the plane). I was sitting in their 'Plus' seating, but the leg room was still too small to be able to sit square. The food options on the flights are pretty cheap quality (but not price). They got me from 'A' to 'B' on-time and for a relatively good price, but the experience itself was below average.
Lounge for business was closed. Boarding was rush and stand by. Seat for business is just the middle seat blocked and some more leg room.
Flew with our two children. Paid $380 to check two bags (one was overweight). They then left the bags behind on Sunday, December 21st, with all our family’s clothes and family Christmas presents. When we arrived at our destination they told us the bags had not arrived, and they thought (but didn’t know) they were still in Boston, but that there’d be a flight the next day and the bags would arrive the next day. The next day we found out there was no flight, now we’re hoping we get our bags before we fly back out. Meanwhile, trying to get any engagement or accurate information is a waste of time. The folks at the call center are just gatekeepers, who can’t connect with any departments that actually do things to solve a problem. Getting information is made deliberately difficult. My biggest regret is that I’ve had a number of awful experiences with Avianca traveling between the US and Colombia, and still let myself get suckered into buying these tickets because the schedule was great. Never again.
So so, you feel like you have to pay for everything each time
I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!
Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
In Mexico charges too much for my luggage and I ask for help and nothing one lady she just disappeared 😡😡😡😡😡never going to fly there
Confusion over extra fees. Held up on ramp during boarding. Thin seat cushion. Minimal leg room.
The check-in is either at a kiosk that didn’t allow me to check-in because my middle name was not on the reservation or at an agent that cost $15.
Liked on time, rear entry and exit from plane Dislike the use of duct tape to repair seat rests
Terrible. And they charged over $400 just for luggage. And threatened that I would loose my flight if I didn’t pay. So I didn’t have another choice but to pay.
They check you everything before entering to waiting room, if you have any liquid they take it away even if you buy it inside the airport, no recommend volaris, for mi know Alaska airline is better
They don’t give anything for free you have to pay for everything which it’s expected but at least give out water and a snack as a courtesy for flying with them.
The worst. Kayak sent notification at 2am and 10am regarding the delay. Then sends a notification an hour before original depart time that it will depart on time. I had to wait 8 hours at the airport. My family had to pay for lodging in Guadalajara where I was landing for pick up.
The flight was delayed an hour and a half, and they would not update the board on when the flight was supposed to take off. Once the plane arrived, they started the boarding process before the plane was even ready for the passengers so we had to wait another 45 minutes on the tarmac while we waited for the plane to be ready for us. In my opinion, there is no point in starting the boarding process when you are not ready to board the plane. This just causes a crowded gate with everyone from zone one and zone two standing up going nowhere.
They were only able to give me a seat and not my travel companion, she had to fly on a different airline. unacceptable
