Daily cleaning, installation of cabin HEPA filters
South Korea has restricted the entry of travelers arriving from certain countries. Transit passengers at Seoul Incheon Airport require a ticket/boarding pass for their onward flight to their final destination. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pros: "Crew was great, seating was cramped."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Pros: "Very nice aircraft , crew, and supplies"
Cons: "Flight delayed, so missed connecting flight and stuck in Qatar for 13 hours on top of a 22 hour regular flight schedule"
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Amazing except for the entertainment it was horrible"
Cons: "Entertainment system , 6 hours flight without entertainment is tough"
Cons: "Entertainment for a 4 hr flight was terrible"
Pros: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Cons: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."
Cons: "It was too cold in the plane."
Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"
Pros: "The service and food."
Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Cons: "Seat not very good"
Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"
Pros: "The service was impeccable, flights on time and the transfer easy!"
Cons: "Great staffs and food service."
Cons: "There were no food choice when the cabin crew reach my seat all run out"
Pros: "Everything!!!! The best airline in the world!"
Pros: "Quality food and hospitality"
Pros: "Good, attentive service by the crew."
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Cons: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Pros: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Cons: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Pros: "It was excellent."
Cons: "It was excellent."
Pros: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Cons: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Cons: "The seat didn't have any inflight entertainment"
Pros: "Intertainment was very good"
Cons: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Pros: "Staff courtesy"
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "Flight was on time"
Cons: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Pros: "Good service and flight."
Cons: "Movies are the same since last six months. Business class place to keep the feet is too narrow when its flat bed. No space."
Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Cons: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Cons: "Absolutely full flight with no physical distancing."
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Cons: "The experience was excellent."
Pros: "If I had to choose one, the smiling faces of the flight attendants."
Cons: "The way they handle luggage was awful. They made me check in my luggage (was not necessary) and they broke an expensive makeup item in my luggage."
Pros: "Flight was fast and professional."
Pros: "Seat extremely comfortable."
Cons: "We sat waiting a few minutes after everyone was onboard."
Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."
Cons: "Better snacks."
Cons: "The return flight was cancal very late"
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Cons: "Everything was cancelled or delayed, missed connection are very common."
Cons: "Overall good business class trip."
Cons: "Foods and movies"
Cons: "The crew seemed annoyed and not into it."
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Wonderful selection of movies"
Cons: "Flight Chicago to Phoenix didn’t arrived on time st gate and we missed flight to Fresno"
Cons: "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
Pros: "Courteous employee interactions from bag check/gate to arrival!"
Cons: "Everything was truly GREAT"
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "the movie selection was quite nice"
Cons: "I have to run to get my connection flight"
Pros: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Cons: "Could have used a bit more room but I was not to squished"
Cons: "Our flight reservation was somehow cancelled and we had to go through a process getting rebooked on other departing flights that day. Only our second leg (Chicago to Seattle) was confirmed."
Cons: "The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "They made a long trip comfortable with an excellent attitude."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "Our first upgrade to 1st class since I stopped working for IBM in 2009!"
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "I didn’t like it. I am still here and I hope i can fly back to ho chi minh without extra pay."
Cons: "Delay, pay extra money for different fly."
Pros: "IFE very good"
Cons: "No legroom"
Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"
Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."
Pros: "Seat was pretty good, flight crew performed well."
Cons: "Left and landed over 2 hours late. Still, it took forever to board the flight. The cabin staff was unorganized and unpleasant."
Pros: "Crew is usually very nice"
Cons: "Customer service is horrible. No tvs on the seats, no entertainment shown no options for snack except hummus privacy is no concern to American"
Pros: "Exit seat"
Cons: "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
Pros: "Got to watch movies"
Cons: "Need more leg room"
Pros: "All OK"
Pros: "On time"
Cons: "Boarding numbers"
Cons: "Delayed for 4 hours"
Pros: "Flight staff was friendly."
Cons: "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
Pros: "Food was great"
Cons: "Flight was delayed due to crew issues. On time is always better. It was not to late though. Only about 30 minutes."
Pros: "Free upgrade to business class"
Pros: "The crew was attentive, professional, and courteous"
Cons: "5 hour delay"
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Cons: "The boarding time"
Cons: "Fix your planes. They are falling apart."
Cons: "Communication about the delay was poor. The captain acted like he had no idea how maintenance clearances work."
Pros: "Everything was mediocre at best."
Cons: "The food was terrible. The cabin crew was aggressive. The seat and leg room was cramped. The temperature was unbelievably hot."
Cons: "Seat could not recline and sat next to a fat person who took over my armrest and and personal space. I got sick on this flight because of everything and I never got sick on a flight before flying United"
Pros: "Economy plus"
Cons: "Very old plane"
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Pros: "More leg room than the International flight. Reported may luggage missing...the rep. was excellent. Too bad I din`t get her name. According to united I will get my luggage tomorrow before noon on June 2nd 2018"
Pros: "The crew was great throughout the 12 hour flight, the entertainment was varied as always, the flight time for departure and arrival was almost spot on."
Cons: "Due to the fact that I didn’t know my gate number and that my bags were going straight to destination, I waited for all the bags to be dispensed at the carousel which never came. I later rushed through security check and told one of the officers that my connecting flight’s last call was in 15 min. She then placed me in front of 20-25 people. I was the last person to board the plane. All of this could have been avoided had the printing machine write my gate number and the ticketing crew tell me about my bag. They were too casual overall. I want United to give me a cash credit for my next flight. Every flight that I’ve taken with them has always had a hiccup on one leg of the flight or the other."
Pros: "nice aircraft with easily used storage bins, nice seats, appeared clean"
Cons: "staff not particularly interactive or friendly. somewhat brusque."
Pros: "Very helpful accommodating wife with wheelchair. Thank you."
Cons: "The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited."
Cons: "No WiFi. And no mid-flight complimentary sandwich (only for purchase items). For an 8 hour flight that is unacceptable."
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Pros: "Reached SFO safely. Thank God!"
Cons: "Awfully rude and uncaring cabin crew. Especially a guy named Eric. Bumped my shoulder with service cart when Zi was sleeping. Ignored me when I tried to catch his attention several times. Didn’t care a damn about offering a vegetarian meal/snack. Both times only available meal was non vegetarian. Normally the crew tries to accommodate and offer some options. But Eric said this was it...take it or leave it. Just so rude and uncaring. No entertainment in head rest in front. Internet was extremely spotty and the charging station would stop after some time automatically :("
Pros: "They find an option though TPE as I missed my connection in SFO."
Cons: "Had a middle seat while I need a window to sleep in the plane. Was wasted on arrival."
Pros: "The entertainment and cleanliness of the flight."
Cons: "The delay and the lack of care for connecting flights"
Cons: "12+ hour flight with no working outlet to charge phone or headphones. When I asked to move to a seat that had a charger, they basically said no - even though there were about 20 open seats in the next "economy class" level. So for 6 hours, after my phone died, I basically stared at the wall and then had no phone to assist with my directions or hotel reservations once we landed. Food was not good. Plane was old, and had a few random screens playing a movie that kept freezing and had to be restarted."
Cons: "The second leg of the flight-Denver to Little Rock was a very hot flight. The air conditioning never seemed to cool the plane down!"
Cons: "Late flight and can't catch next flight on time:("
Pros: "old equipment"
Cons: "I slept"
Pros: "Everything was great all around"
Pros: "Fast no problems"
Cons: "Leg room is atrocious. Delayed an hour because of maintenance."
Pros: "Seats look nice but not comfortable, although I had plenty of legroom in economy, the seats were very narrow."
Pros: "The United agent's help on Saturday morning from Savannah was excellent."
Pros: "I had a special meal and they were mindful to bring it and check that everything was okay."
Cons: "I downloaded the United app for entertainment but for some reason, I wasn't able to watch movies. It kept giving me an error. Make sure you download the app before the flight and that you have the latest version! At least they were playing movies and shows on the main screens."
Pros: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Pros: "Very clean and pleasant flight personal great."
Cons: "I know many people don't care to eat but the airlines could provide a better selection of food to serve or snacks."
Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
Pros: "Getting home."
Pros: "On time coming & going. Friendly"
Pros: "As expected."
Pros: "Comfort. Economy plus was only $75 at check in. Well worth it for the leg room."
Cons: "They didn't offer pillows for a 4 hour non stop flight. I would have slept much better with a pillow"
Pros: "The actual flight was good. Didn't eat or drink so don't know. The less than perfect rating was because we left an hour late. Don't know how they handled folks with connecting flights but that can be a very stressful situation."
Cons: "That it was late"
Cons: "Little more time between flights would be nice"
Pros: "All the rest was good"
Cons: "Boarding crew"
Pros: "The welcoming feeling that I received from the flight attendants."
Cons: "There was a drunk man on the flight. He kept making so many disruptions."
Pros: "Crew did an excellent job of taking care of a patient with a medical issue."
Cons: "Everything was good!"
Pros: "Crew was helpful, responsive and empathetic."
Cons: "movie would not go on all the way or turn off. Stuck on TriBeCa shorts 100 times without sound. Two attendants tried to help me with it!"
Pros: "Direct TV on the flight was limited to the channels available. While I like The Lego Movie, I would also prefer more choices."
Cons: "I am 5'10" and my knees were pressed into the seat in front of me for the entire trip. Essentially, I didn't fit in the seats."
Pros: "The flight attendant was pleasant, and the flight and landing were smooth."
Pros: "The service when flight was cancelled"
Cons: "The flight being cancelled"
Pros: "Flight left and arrived on time, that's all I ask for."
Cons: "There was a long time delay. The inflight crew seemed to have an issue with helping you and when you did finally get a stewardess/steward, they will tell you to wait. No hot towel and almost an 8 hour wait to get your meal on a 13 hr flight!!!"
Pros: "Your staff was great"
Cons: "Although I am not enough of a united member to check into your club, I am in the military and I was told by your staff that checked me into my flight, that I could use the United Club as a military member. I went to the United Club in Narita going to the states I was allowed to go into the club. On my way back in went back to the same club and was told because I'm not going to Afghanistan I wasn't allowed into the Club. I walked away shaking my head at that. I guess because I am in S. Korea for a year without my family, that isn't good enough to be in your club."
Airlines flying from Santa Fe to South Korea have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights