Daily cleaning, installation of cabin HEPA filters on flights from Santa Fe to Asia
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Scores according to KAYAK customer reviews
Pros: "Crew was very helpful"
Cons: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Cons: "Qatar airline is one of the best ways to fly!"
Cons: "Slow boarding while passengers stand in the queue, late take off"
Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Pros: "Much better than average meals"
Cons: "more cell phone charging stations at the airport"
Cons: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Cons: "Entertainment for a 4 hr flight was terrible"
Pros: "Great service from all staff ,"
Cons: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Cons: "It was too cold in the plane."
Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."
Pros: "Staff was reasonable"
Cons: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "Good movie selection, very friendly crew"
Pros: "Service, crew, food"
Cons: "Seats are small"
Pros: "Great services"
Cons: "Boarding slow"
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"
Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Pros: "Crew courtesy, exceptional service"
Cons: "Seats are too small"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Pros: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Cons: "Main course is not enough"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Cons: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Cons: "Crew members were not concerned. Service was not proper and on time."
Pros: "Service and crue was good"
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "Excellent customer service, smooth boarding, good food."
Cons: "Was denied boarding."
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Pros: "Journey was ok."
Cons: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Pros: "This trip was nice. I will fly Qatar again"
Pros: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Cons: "The airplane was really old."
Cons: "I am disappointed that BA has moved over to a few for service refreshments policy. It appeared that nothing was being offered for free- not even tea or coffee which in my opinion is below par for an airline like BA."
Cons: "Better choice of food such as prepacked salads etc not just sandwiches"
Pros: "Boarding process was very quick."
Cons: "Some sort of entertainment. There was nothing."
Pros: "Crew were great and we left and arrived slightly early which was nice"
Cons: "The in flight magazines and safety cards were ripped and damaged. Not a good look for the flag carrier"
Pros: "Crew was so nice and seats were comfortable"
Pros: "Landing was perfect!"
Cons: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Pros: "Lots of room, drinks and snacks friendly crew"
Cons: "Heathrow Airport is a nightmare"
Cons: "Everything was great!"
Pros: "I loved the seats that I got for the flight."
Cons: "The food was average."
Pros: "Polite crew."
Cons: "No power outlets. TV video was shaky. The audio jack did not work. Flight was delayed."
Pros: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Cons: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Pros: "British air crews are great"
Cons: "from rome to myc through London. ok fine. but arriving in London gatwick and departing London heathrow? wtf?!? it cost me over $100 to make my "connection". I guess you could say it's my fault for not seeing that but never in my life has anyone sold me a flight with a "connection" that requires changing airports. idk if that's a kayak or BA error but it's completely unexceptable."
Pros: "Good crew and efficient service."
Cons: "Not the most comfortable business class seats. Had a hard time getting any sleep."
Pros: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Cons: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Pros: "Food, drinks, pillow, blanket, movie options."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "crew was nice and friendly food was good bit old aircraft so little bit less comfortable"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed. and on top of it their website is not working can't update my contact details and also cant track status of my complain."
Pros: "Boarding was smooth, aided by being one of the last to board as I was relaxing in the lounge! Boarding was started earlier than listed and complete by the boarding time, long before the flight was due to leave. Crew were polite and courteous, even going to some extra effort to get me a semblance of a meal."
Cons: "Booked this flight every last minute and didn't order a Vegan option at the time. Was flying business over lunch time so a meal was served. However there was no vegetarian option on the menu. I expected there to be a vegetarian option at least, and I would work around my dietary choice, but with no vegetarian option, this was impossible to do. In the end the crew managed to rustle up something from the Crew meal and I was able to then have snippets of meal segments that suited my requirements. How could this be prevented in the future? Make available a vegetarian choice on all meal served flights. A Meat eater can eat vegetarian at a push but not the other way around. I know if might be too much to ask to make that a Vegan option as standard, because then every one can eat it, but just putting that out there."
Cons: "Flight was delayed after arrival at Heathrow for 4 hours Baggage lost did not get it even after the end of the trip There wasn’t much of help or effort from the airlines to track baggage Even my 8 year old son said ... never board British airways"
Pros: "Seats were comfortable again."
Cons: "Crew seemed to be a little more aggressive and rude than last flight from BA."
Pros: "Flight was fine"
Cons: "Delayed due to inclement weather for 4 hours then lost the baggage"
Pros: "The crew & procedures were excellent. Perfect timing. I sleep or meditate most of the flight--that's why I rated entertainment a N/A. I know movies, etc. are available; I just don't avail myself of them."
Cons: "The vegan meal was mediocre--a "fresh fruit" platter would be an ideal option."
Cons: "Flight connection in Chicago for flight to Austin was missed. Had to stay the night in Chicago instead of getting home to Austin that day."
Pros: "Employees were very helpful. Wheelchair personal were efficient and friendly."
Cons: "Lack of a separate "extra legroom". Have to be careful to get premium economy and then hope I can get bulkhead seat at airport."
Pros: "Cabin crew"
Pros: "The space on the A380 is nice, comfortable seats, and the crew was very considerate"
Cons: "No between meals drinks (like water, etc.) or snacks left out on this 11 hour flight. The seats are still a bit close together... for the comfort of a long legged man behind me, I was not really able to recline my chair at all."
Cons: "Extremely old aircraft. Entertainment was terrible with old screens which had half the pixels missing, mapping was 1980s style. It's about time BA updated or got rid of these old planes. Seat would not recline as we were stuck in the very back row of economy. Very uncomfortable experience. BA, this is no longer good enough - relying on customer loyalty will no longer work!"
Cons: "They lost my luggage and they have wo"
Pros: "Flight crew were great"
Cons: "No room in the seats. I'm not heavy and was almost unable to move."
Pros: "More space than newer airplanes."
Cons: "No onboard entertainment."
Pros: "Nothing to talk about. Entertainment had many choices"
Cons: "Food was pathetic"
Cons: "Wait for shower was more than one hour - really do you expect people with 10 hours to cone to lounge Food was minimal for breakfast and should take cue from their boston lounge"
Pros: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Cons: "British Airways do not have access to a gate so always have to take a bus to airplane."
Cons: "Bags took forever to arrive. After a long flight and jet lag the last thing you need is to stand around waiting for your bags. This seems to be a problem with this particular airport (ABIA)"
Pros: "Service here was above standard"
Cons: "The food is small & needs more variety"
Pros: "the friendliness of the crew"
Pros: "The crew were pleasant and polite. Energetic, good ambassadors for BA."
Cons: "The plane was dirty. My tray table hadn't been wiped down in a long time, and the prior passenger's used flight socks had not been removed from the drawer. The pillow was laughable - - flat as a pancake. . One of the business class lavs was out of service. . This was an overused 777 desperately in need of a refurbishment. And don't get me started on the ridiculous 2-4-2 seating in business class. How does BA think it can get away with it, when competitors offer 1-2-1?"
Pros: "I liked how pleasant the staff were."
Cons: "I don't like bulk head seating."
Pros: "Nothing notable"
Cons: "Nothing is complementary"
Pros: "Food and service were first class even in economy seating. British Airways is always my favorite airlines, consistently superior in most areas. The food and beverage on the 24hr flight was very good."
Cons: "The Boeing 747-400 on leg from London to San Diego had the older infotainment system, compared to my first flight. It worked well, however the screen was small, and the in flight flight tracker was dated. Most BA flights have the newer system."
Cons: "Absolutely no complimentary food and beverage on the international flight"
Cons: "No complimentary drink / snack / sandwich on a ~2 hours flight that travels at lunchtime."
Cons: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."
Pros: "Everything was great"
Cons: "Because it was short flight there was no food so I can't judge on the food"
Cons: "Food and entertainment. Food needs improvement. Screen was outdated and blurred."
Pros: "The crew and the flight went smooth"
Cons: "The food was terrible... My foodt from london to houston was also terrible."
Cons: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Pros: "Great crew"
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Cons: "More leg room"
Pros: "Seats were ok"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Cons: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Pros: "the wi fi"
Cons: "They give me the same seat that other passager has"
Pros: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Cons: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."
Pros: "It was on time"
Pros: "On time"
Cons: "Flight attendant"
Cons: "American Airlines couldn’t make plane seats anymore cramped. Cabin was very cold with no way to control climate. If you don’t buy first class or premium be ready for very uncomfortable flight."
Pros: "The service was excellent and the flight on time."
Cons: "The seats have been refurbished In the narrow size."
Pros: "The pilots managed the turbulance and landing in the moutains beautifully."
Cons: "The gate was vhanged three times...announcements unclear."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Pros: "The crew was probably the only positive thing of the flight."
Cons: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Cons: "No food served on a 5+ hour flight...you had to pay extra for it and it didn't look like it was worth it. You also had to pay to choose your seat to be with other members of your group....this is all after paying for the flight itself! For the trip to Ireland from LA, for a group of 6, it was another $1000+! Just another way to get a few more bucks because they can! :("
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."
Cons: "Flight delayed by 35 minutes"
Pros: "The food was good."
Cons: "They put so many people (over 200) in a room by the gate to wait for boarding. There were no bathrooms there to use."
Pros: "No complaints!"
Cons: "4 hour delay got rebooked. Lost my first class seat to Chicago. Not happy"
Pros: "Entertainment options."
Cons: "Poor service and food quality for having paid for business class. Cabin crew more focused on their own convenience than the customers."
Pros: "Courteous personnel"
Cons: "Almost wouldn't let me check my luggage to Europe as I arrived an hour in advance to flight from Austin to Dallas, ground crew claimed I should've been there 3 hrs early. Says so nowhere. Then flight departure was delayed! No individual video screens, no choice of movies. No food."
Pros: "I really liked the seats. Very comfortable especially how far they reckoned and the height of the backrest was perfect for a petite person like myself. Usually they are too tall and the headrest forces my head down. Also amazing selection of movies! Wow, thank you."
Pros: "I loved the crew on my trip"
Cons: "Nothing everything was grate"
Pros: "Exit seat"
Cons: "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
Pros: "Flight from Lax to Lihue. Very comfortable, crew enjoyable entertainment with options"
Cons: "Everything about the flight from.Boston to Lax"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Cons: "Paid for extra legroom, got a seat that didn't recline :("
Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
Cons: "I was upset with overall customer service"
Pros: "Loved the comfort of the plane. There was generous seat space especially when reclined in the main cabin. Personal entertainment screens with abundance of options to choose. Flight crew was very pleasant and helpful. T"
Cons: "The flight was over an hour delayed in boarding and departure without any reasoning."
Pros: "The flight crew were very friendly and helpful and the plane was recently remodeled so the seats were nice."
Cons: "In coach you only receive a drink a cookies."
Pros: "Staff was nice. Very full flight."
Cons: "Annoying passengers that are sitting in the rear of the plane putting their luggage in the front bins forcing people in front to go beyond their seats for a bin further back. Screws up the flow of boarding and deboarding."
Pros: "Flight was oversold so they upgraded us to first class at no charge"
Cons: "Internal America Airlines connection was delayed so my luggage never made it on to my international flight and then it took 2days for them to get it sent over!"
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "Flight was very timely (boarding, getting everything ready for take off, & getting to destination & off flight quickly)."
Cons: "Flight attendants in back of plane were rude on several occasions. I'm pregnant & had an almost 2 year old in my lap. I was only given one pretzel & not offered any drink for my son or me. We had 4 people in our row (including my son in my lap), when I let my son walk down the aisle I noticed rows with only 1 person. Flight crew should of asked if someone wanted to move for more space. They ran over the guy's foot across the aisle from me & were rude about it."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Pros: "Food was great"
Pros: "The crew on both legs of our flight were very nice and accommodating."
Pros: "Boarding went fine"
Cons: "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
Pros: "Free upgrade to business class"
Pros: "Staff was helpful but on board and at the airport"
Cons: "Cleaner and more modern seats. Look run down"
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Cons: "Communication about the delay was poor. The captain acted like he had no idea how maintenance clearances work."
Pros: "Crew really polite and nice"
Cons: "Good flight"
Pros: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Cons: "Why using the oldest plane to fly for a 5 hours flight? Seats are very uncomfortable and the last row doesn’t recline."
Pros: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Pros: "The food and the attention of the crew was excellent I saw three movies in this long trip"
Cons: "I am not happy with the service of the Counter in Munich. I had my seats reserved in march when I bought the tickets and the employee without my autorization, changed my seats and my wife and me traveled separed. The position in my seat 2D was terrible. Everybody walk in the aisle and touch me several times. It is better to travel to Europe in European Airlines."
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Pros: "The crew was great throughout the 12 hour flight, the entertainment was varied as always, the flight time for departure and arrival was almost spot on."
Cons: "Due to the fact that I didn’t know my gate number and that my bags were going straight to destination, I waited for all the bags to be dispensed at the carousel which never came. I later rushed through security check and told one of the officers that my connecting flight’s last call was in 15 min. She then placed me in front of 20-25 people. I was the last person to board the plane. All of this could have been avoided had the printing machine write my gate number and the ticketing crew tell me about my bag. They were too casual overall. I want United to give me a cash credit for my next flight. Every flight that I’ve taken with them has always had a hiccup on one leg of the flight or the other."
Pros: "Great service, onboard entertainment, comfortable and got in early"
Pros: "Very helpful accommodating wife with wheelchair. Thank you."
Cons: "The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited."
Cons: "Seats uncomfortable, crew rude to other passengers"
Pros: "Reached SFO safely. Thank God!"
Cons: "Awfully rude and uncaring cabin crew. Especially a guy named Eric. Bumped my shoulder with service cart when Zi was sleeping. Ignored me when I tried to catch his attention several times. Didn’t care a damn about offering a vegetarian meal/snack. Both times only available meal was non vegetarian. Normally the crew tries to accommodate and offer some options. But Eric said this was it...take it or leave it. Just so rude and uncaring. No entertainment in head rest in front. Internet was extremely spotty and the charging station would stop after some time automatically :("
Pros: "They find an option though TPE as I missed my connection in SFO."
Cons: "Had a middle seat while I need a window to sleep in the plane. Was wasted on arrival."
Cons: "12+ hour flight with no working outlet to charge phone or headphones. When I asked to move to a seat that had a charger, they basically said no - even though there were about 20 open seats in the next "economy class" level. So for 6 hours, after my phone died, I basically stared at the wall and then had no phone to assist with my directions or hotel reservations once we landed. Food was not good. Plane was old, and had a few random screens playing a movie that kept freezing and had to be restarted."
Pros: "Speed of flight"
Pros: "I loved the butternut squash pasta. I plan on making this recipe at home. The staff was also very pleasant and accommodating."
Cons: "My seat was uncomfortable and the person in front of me kept reclining. I had very little space to try and make myself comfortable. I am 110lbs, so I can't imagine how a larger person would feel."
Pros: "Everything was great all around"
Pros: "Fast no problems"
Pros: "organuzed boarding"
Cons: "Flight attendants and captain constantly talking at us. We need some quiet!"
Cons: "That there was no one at gate to direct us to customer service being that most of us missed our flight due to equipment repair and hold up from Newark. I fly delta most of my trips. When this happens with them. They have a rep at the gate to help you. Also. There were only two people at the customer service desk for all of us. You should have had all four stations available to expedite the process of reschedualling. Everyone one agreed that united just did not care. So sad. We had a very tired infant with us. What should have been a short twenty minute flight turned into two hours."
Pros: "Overall, the flight and crew were great. Thank you."
Pros: "I had a special meal and they were mindful to bring it and check that everything was okay."
Cons: "I downloaded the United app for entertainment but for some reason, I wasn't able to watch movies. It kept giving me an error. Make sure you download the app before the flight and that you have the latest version! At least they were playing movies and shows on the main screens."
Pros: "Professional staff, landed safely, the NY skyline is gorgeous"
Cons: "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
Pros: "Not much ~ no movies, no rental video device ~ nothing"
Pros: "Friendly , professional staff"
Cons: "The seats were tight , which made it uncomfortable."
Cons: "Had to sit on the tarmac for awhile. Overall though not too bad."
Pros: "Flights were on time. Staff friendly and helpful. Cabin was clean"
Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
Pros: "The crew was very helpful as I had limited mobility."
Pros: "Boeing 777; smooth flight across country."
Cons: "Plane late departing because of late arrival of aircraft. Literally no gate update announcements with explanations until within 15 minutes of boarding. Consequence: no food, and no explanation from cabin crew about menu change. Food choices then were unappealing. Movie selections were mediocre."
Pros: "getting off the plane is faster than i'd expect it to be"
Cons: "-kayak, priceline, lufthansa, united!?!?!? the booking was not clear -please provide free wifi w/o jacking up the costs somewhere else -the entertainment system's touch screen is rather clumsy"
Pros: "Shortest route, friendly staff."
Cons: "Flight out of Little Rock delayed 2.5 hrs dur to maintenance issues, resulting in missed connection and 4 hr delay getting to final destination."
Pros: "On time coming & going. Friendly"
Pros: "Everything was great we just had to sit for mechanical issues. Announcing ETAs is crucial for those of us getting picked up"
Cons: "I don't like that they board from front to back. it makes more sense after business class To board from the back."
Pros: "Plane was clean. Didn't smell like last flight I was on. So that was a big plus."
Cons: "No place to lay down.(you asked)"
Pros: "The actual flight was good. Didn't eat or drink so don't know. The less than perfect rating was because we left an hour late. Don't know how they handled folks with connecting flights but that can be a very stressful situation."
Cons: "That it was late"
Cons: "No alternative options given. Slow response. No retrieval of email confirmation after purchase of trip. Flight was delayed and no notice was given. Rental car had to ordered last minute and was left without room and board for the night. Had to call again for actual co formation of second flight because no notice was given,"
Pros: "The welcoming feeling that I received from the flight attendants."
Cons: "There was a drunk man on the flight. He kept making so many disruptions."
Pros: "Everything was good."
Cons: "I loved everything."
Pros: "Also a very solid crew!"
Pros: "Crew did an excellent job of taking care of a patient with a medical issue."
Cons: "Everything was good!"
Pros: "Direct TV on the flight was limited to the channels available. While I like The Lego Movie, I would also prefer more choices."
Cons: "I am 5'10" and my knees were pressed into the seat in front of me for the entire trip. Essentially, I didn't fit in the seats."
Pros: "The flight attendant was pleasant, and the flight and landing were smooth."
Airlines flying from Santa Fe to Asia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santa Fe to Asia
Masks required on board, masks provided on flights from Santa Fe to Asia
Social distancing seating
Middle seats unavailable to book on flights from Santa Fe to Asia
Testing for antibodies, testing for symptoms for flights from Santa Fe to Asia
Waiving of change fees. Search flexible flights from Santa Fe to Asia