The reduced size overhead compartments were a surprise. They keep getting smaller and smaller while amenities keep getting fewer.
The reduced size overhead compartments were a surprise. They keep getting smaller and smaller while amenities keep getting fewer.
I arrived at 7:15 for an 8:30am flight. The winds in Burbank were keeping all flights down for the morning. What ensued next was absolute chaos, poor communication and chaos. I had booked a flight last minute because my boyfriends father was dying and o needed to be there immediately. There was absolutely no consideration for communication about what was happening with our flight after there was discovered to be a mechanical error. There was no mention that vouchers had been sent by email For food and I ended up wasting money on my lunch that was horrible. I literally bought the food when I had been emailed about a voucher. . I sat there now at 1:45 and tried to get some answers because the time was ticking. Your lady was so helpful and rushed me to get a flight out of United. I showed up to sfo 6+ hours late and was able to say goodbye to his father. But it was just a horribly communicated day. Please do better
I have taken 4 Alaska flights in the past 3 weeks and every single flight was delayed. They give you a $12 voucher for airport food, sometimes too late, after you’ve already eaten. That might get you a bagel. Reservations, rentals, etc have to be cancelled with no repercussions. Will be avoiding Alaska if possible.
Window seat and a packed plane. A very uncomfortable flight.
The person sitting next to me did not fit in one seat, so I effectively only had half a seat to myself. Airlines should come up with a strategy to sit oversized people in a way whereby they are comfortable but don't disrupt or take over other people's seats. It's unfair.
My flights went about as good as they could be. I’ll always take Alaska when possible.
Both of my flights were delayed. This is the 2nd week in a row that Alaska has been delayed. Not a great experience.
Horrible, missed my connecting flight because Alaska did not give me enough time
Flight, itself, was good. Only one person to check people in at the gate. She was nice, but needed help. She asked several times for people to volunteer to check-in their carry-on baggage. When they finally called Group D, I volunteered, but after getting on the plane, I noticed plenty of room still left in the over-head bins. That's OK. I'm just very thankful for a safe trip.
Pretty bad. Delayed flight that potentially could have caused missed connection. Misplaced luggage, inadequate response.
Santa Rosa (STS)United States
Honolulu (HNL)United States