Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 5% drop in price.|
|November||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$445||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 59m
The cheapest ticket to Michigan from Santo Domingo found in the last 72 hours was $123 one-way, and $272 round-trip. The most popular route is from Santo Domingo to Detroit, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $123.
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Scores according to KAYAK customer reviews
Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."
Pros: "The crew and service on board was excelent and a very good flight."
Cons: "The manage of lugage not good and the boarding was a mess and they change gate sometimes in the last minutes and others."
Pros: "The crew and the actual plane ride are always great. Comfortable seats, friendly staff, and I am so grateful for the free wifi."
Cons: "Delays! Jet Blue seems to always have some type of issues with their planes which cause delays. I understand that things happen, but I'm not the only one who has been affected by these delays. I had to wait over four hours from my original departure time, it's ridiculous. The only positive is that Jet Blue does go out of their way to compensate us for our troubles, but I would be so much happier if my flight came and left at their appropriate time."
Pros: "Very good"
Pros: "Attention, no lines, fast boarding"
Cons: "I didn’t eat, I slept all the flight, that’s the Reason I didn’t make any commet regarding the food"
Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."
Cons: "Normally I don’t complain, but from the jump this flight was a nightmare. I fly JB all the time but this time was not nearly as enjoyable. I asked my attendant 2 times to buy headphones. She never brought them and maybe she forgot but She sat in the front on her phone the whole flight which was just irritating. After being delayed (for no apparent reason) Then having to sit for 20+ minutes because of a “jet bridge that’s too cold” (aren’t these made for the out doors?) this JB flight was less than satisfactory."
Cons: "The entertainment device failed to work. . Screen crashed ."
Cons: "Delayed flights."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Pros: "Plenty of space, very polite, seats are comfortable and complimentary snacks & beverages regardless of flight time span. Can’t best it."
Cons: "A blanket would be nice :)"
Cons: "Aer Lingus, Did not operate this particular Flight . Equip Problems"
Cons: "The flight attendants were very rude and didn’t like their attitude"
Pros: "on time"
Pros: "Was able to have one carry on plus a personal item."
Cons: "Unfortunately, the food selection was poor, as in a drink and a bag of chips. I just flew through Delta and it was a big difference in service. JetBlue used to have high standards and now I'm seeing more delayed flights, lengthy security screenings, higher airfares, and just overall poor customer service. The chairs don't have outlets to charge your devices, and controls are embedded on arm rests so its uncomfortable. I also tried connecting to the Wifi and it didn't work. Flying used to be fun, but now it's a drag, pun intended."
Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"
Pros: "I liked being informed by the pilots of rough weather and not to worry of any problems."
Cons: "Flight delayed"
Cons: "Hour late."
Pros: "Good flight was treated well and felt welcome with refreshments and snacks. The way it should be!"
Cons: "Better maneger in counter of Dom Rep at that time Morning saturday 19 august 2017"
Pros: "Once in the plane everything was fine."
Cons: "Plane was delayed by 2 hrs.going , and returning from destination. JetBlue is not reliable. It is happening more often. On top of that they charge more when you need to check in a luggage. For the price, Delta is so much better, and you do not have to pay for check in luggage. For that reason, I will try to stop flying JetBlue, and fly DELTA. REFERRED DESTINATION: SANTO DOMINGO.SQR"
Cons: "Unfair refund policy. We tried to cancel MONTHS ahead of time, upon early departure from our Peace Corps service. I don't feel airlines should have no refund policies starting from the date of purchase. There should be a window for refunds."
Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"
Cons: "no internet"
Cons: "Avion pequeño"
Cons: "Terribly cold flight. When asked for a blanket, they wanted $5, which I couldn't pay because they wouldn't accept cash. 2 hours of complete misery. :("
Pros: "Very good!"
Pros: "4 hours delayed. It really sucked. Ruined my mood. Will try another airline next time."
Cons: "Delays for overnight flights keep happening. This is not new. Fix it."
Cons: "Flight was 3 hours delayed with little to no information. Terrible experi mce"
Pros: "Comfortable flight. The staff was very nice. They tried to reset the video system but some of the screens still stopped working after about 5 min"
Cons: "On this flight the Entertainment system offered free options. Unfortunately my video screen and about 20 others stopped working. flight was also delayed"
Cons: "Flights were delayed by four hours"
Cons: "3 hr delay due to crew rest issues. Alive can't manage their personnel and did nothing to accommodate stranded passengers"
Pros: "Everything was ok until...."
Cons: "Kayak or jet blue double booked our seats and we had to sit elsewhere"
Cons: "Our crew was delayed in Philadelphia hours before our flight yet we wer not notified until 20 minutes before our boarding that we would now have a 2.5 hour delay"
Pros: "Crew was good on board."
Cons: "I was sent to wrong gate (the one printed on my ticket in Dubai was wrong), then I asked agent the correct gate...he sent me to another wrong gate clear across the terminal. When I got there, was directed (again) to the other end of the terminal...10 minute dash....and almost missed my connecting flight. Flight crew was nice....calmed me down but lady in seat next to me was rude.....not anyone's fault but hers :)"
Pros: "I did not had a problem with the flight crew, the ride was short and it was a good flight overall."
Cons: "My flight was cancelled, the provision were made, I was fine with that. The next day the flights kept getting changed and delayed, no body was giving us an answer. Terrible communication between JetBlue and the passengers."
Pros: "Service. Friendliness. Atitude."
Pros: "Never been run around so much in life. Never again"
Cons: "Gate at Logan had a rat running around. Flight entertainment worked sporadically - many seats had broken entertainment equipment that didn't work at all. Seats and armrests were dirty - my daughter and I wiped them down with handsanitzer and kleenex."
Pros: "I had a lost bag and the baggage people were some of the most helpful I've ever encountered. The flight was nice and well done, but in the midst of some hard bag stuff, your people were great. In particular. Jennifer Novak was the lady who helped me in Detroit and was outstanding."
Cons: "After 8 hours of overlay, the jet vlue fkight got delayed"
Cons: "Bags took too long to get."
Cons: "No prior notification of flight cancelation and, or delay. No one to pickup phone calls. Poor Networking and communication."
Pros: "Once underway the crew and services were better than any other."
Cons: "Flight was delayed 3 hours for reasons unknown."
Pros: "seats, leg room, no carry on fees, complimentary wa"
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Cons: "Movie selections, healthy snacks/food"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "Put up at the marriot"
Cons: "Offered meals for purchase."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Cons: "Very late and boarded too long before leaving the gate."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Seat comfortable"
Cons: "My departure from NY flight tv was not working"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Pros: "The LGA team did great in difficult situation"
Cons: "Wasted my time on security and lost my flight"
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Cons: "Because my earlier flight was delayed they put me on this one in a middle seat I had payed for a plus front seat"
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Pros: "Crew aware of my children's nut allergy and chose not to serve"
Cons: "Coffee horrible"
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "The crew was great"
Cons: "The disappointing issues were with the airport process."
Pros: "The conform and easiness from flight to flight."
Cons: "More food options."
Pros: "Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico Instead of Interjet or volaris"
Cons: "Great flight and airline"
Pros: "Crew was friendly and professional."
Cons: "Not having to pay for first luggage."
Cons: "Delta is very nice"
Pros: "One of the flights at least had onboard movies."
Cons: "Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on"
Pros: "The crew was friendly and we received a nice breakfast."
Pros: "It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues."
Cons: "The layover was very long but Detroit is a very nice airport."
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Cons: "So late all the time"
Pros: "The warmth service that made me feel at home"
Pros: "Actually, the flat bed seat is not an Aeromexico virtue, this is part of the 787-800 series. Fortunately, All Nippon Airways is serving Mexico City and there is no doubt what is gonna be my next option."
Cons: "1. Delayed departure. 2. Mediocre flight attendants with poor understanding of what this kind of long haul flight should be in business class. 3. The two only meals were uneatable. The chicken was carved 2 weeks ago and stored in permafrost before serving. 4. I've flown 7 times the same route with Aeromexico and this was the worst of all of them."
Cons: "They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible."
Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."
Cons: "FLIGHT WAS LATE FOR 1 HR 20 MINUTES"
Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "I like the staff, the seats, the entertainment"
Cons: "In general very poor customer service"
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Pros: "Everything was really good"
Pros: "I loved the food and the movies"
Cons: "The pilot landed really bad i almost return all mu food"
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Cons: "Was not happy that the plane did not have individual screens for entertainment on the long flight."
Pros: "No waiting at the counter. Personal assistance. TSA preference. Free coffee and cookie.Thanks!"
Cons: "Small seats."
Cons: "I lost my flight since Aeromexico took forever to givw me my baggage, to make it worse, the customer service at Las Vegas is really poor."
Pros: "Overall trip was ok"
Cons: "Check in took one hour and I was there before they even opened the kiosks. There was one desk open for the normal line and then 2-3 each for Sky Priority and baggage drop. Sometimes our line wouldn't budge, as they kept picking off from Sky Priority. I would recommend exercising judgement in choosing from which line to pick from, not just blindly only accepting baggage drop or Sky Priority after the main line that's also the largest hasn't moved in 10 minutes. In the end, no matter the order, it's going to take the same amount of time, but it would generate more impatience, leaving a line along."
Pros: "Nice crew, free drinks"
Cons: "Food (pasta) was terrible, not a comfortable plane for an overnight flight. I'm small, just over 5ft and 110lbs (50kg) and I was uncomfortable the entire flight, couldn't sleep even 5 minutes."
Pros: "Cleanliness of plane as well as entertainment options. Staff was courteous and attentive to passenger needs."
Cons: "Boarding process at Mexico City airport was frustrating. Three seperate flights boarding in the same 15 minute window at the same gate created chaos. This was after a last minute gate change from one end of the terminal to the other with no announcement."
Cons: "The food"
Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"
Pros: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Cons: "Crew was rude. Lost my luggage."
Pros: "They seemed to know what they were doing there."
Cons: "Our only checked bag didn't come until 2 days later. We had 3 bottles of tequila in that bag and the 2 high end bottles were stolen. We will never fly AeroMéxico again, and to top it off the last flight was on Delta. It's a joke that they even partnered up with AeroMéxico. I'm not happy that Kayak would even suggest this airline. Even though we are fluent in Spanish it didn't matter because the employees didn't know what they were doing anyways."
Pros: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Cons: "Nothing! Everything was perfect and on time!"
Pros: "Flight took off and landed on time"
Cons: "No veg option in food menu"
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Pros: "In this day and age when Airlines are making you pay for every little thing; we were pleasantly surprised by the wonderful service and attention to the customer Aeromexico still gives to each customer."
Cons: "Nothing - we loved our whole experience."
Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Pros: "On time and smooth boarding"
Pros: "Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin"
Cons: "Included in the first box"
Pros: "The stewardesses were hotties with very cute outfits. The chars were fairly comfortable and spacious."
Pros: "The food."
Cons: "The system they have to check in is the worst. Why should you have to make a HUGE LONG line to print a boarding pass than go make another HUGE LONG LINE to check in your bags. On top of it all they charge $25 for the first bag you check in. WTF that's just being crazy. Soon they will charge people to use the on board toilet. The crew members were very rude, don't smile. They give you actitude when you asthem for something. Uncomfortable seats from the 80's. Smelly airplane. I wouldn't recommend flying with Aeromexico ever!"
Cons: "It would be good to include fruits in the menu"
Pros: "Customer service"
Cons: "Late departure"
Cons: "Could not checking or do anything from the app unlike others"
Pros: "The seat was a caca"
Cons: "Pagar una maleta pequeña mortifica"
Cons: "Well my flight was cancelled a few hours before my departure and was sent on another flight to a different city that was 3 hours away"
Pros: "Clean airplane"
Cons: "They could serve at least water"
Pros: "The touch screens had lots of movie options, which was nice."
Cons: "The crew wasn’t friendly and the seats are crazy narrow"
Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"
Pros: "Very modern"
Cons: "Boarding was weird, from front to back"
Pros: "Crew was pleasant and nice as always!"
Cons: "More room in the seat but I know that’s unrealistic."
Pros: "goog seats and comfortables"
Cons: "food, please!"
Cons: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"
Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
Cons: "I have an american advantage executive credit card that allows priority boarding but at santo domingo’s aieport they didnt let me do priority. Terrible customer service from check in crew at the airport and no individual tv’s its boring"
Pros: "Seat upgrade."
Pros: "Entertainment system is ok"
Cons: "Not canceling our flight, delivering a plane out of a hangar on time and boarding with efficiency."
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Pros: "Both flight were on time and the crews were delightful"
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Cons: "Space between seats made it uncomfortable"
Pros: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
Pros: "overall flight"
Pros: "The flight attendant for the back of the plane was lovely."
Cons: "The plane was unbearably hot and stuffy. My row wasn’t offered any snacks (some other rows were). A giant moth flew into my forehead, which was extremely startling. There was no entertainment offered and no power outlets for my phone, which was dead."
Cons: "Everything sucks"
Pros: "Crew was nice."
Cons: "Super full flight. Nothing but a drink in terms of cabin service."
Pros: "The flight was fine once we took off, but we sat on the runway for over two hours before we were able to take off. Also, being expected to pay extra for a seat sucks!"
Cons: "The flight was fine. The selection of films was excellent, lots to choose from including some very recent releases."
Cons: "Obnoxious amount of confusion at gate. Employees continuously announced and posted conflicting departure times. Was shocked by lack of assistance in finding new flights, alternative methods of transportation to destination, etc. Eventually rescheduled for red-eye flight the following day (over 24 hours later). Found alternate transportation. Don't feel like I could trust AMERICAN with my travel plans again."
Pros: "Clean, Friendly flight attendant"
Cons: "I don’t understand how a brief meaning less than 30 minutes thunderstorm can cause a five hour delay. Every time I take the route from DCA to STL American is always really late"
Pros: "On time and pleasant staff"
Pros: "Largely unremarkable flight out of LIM."
Cons: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Cons: "Still waiting to get to the terminal."
Pros: "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
Cons: "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."
Pros: "I like that it was on time"
Pros: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Pros: "Great selection on movies to pass the time and charging port for mobile devices ."
Cons: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Cons: "45 min delay"
Cons: "Too many delays"
Pros: "We left and arrived on time. The flight was smooth. It was nice that they announced to pilot's retirement after our trip."
Cons: "Of the two bathrooms in my area, one was out of order. The other ran out of toilet paper. The plane seemed old and tired, and the movies didn't work. I was surprised that there were no personal entertainment screens. The BA flight legs on my trip were quite superior in all ways."
Pros: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Cons: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Pros: "Flight on Time, Confort, Crew"
Cons: "I know if you want food, you must pay but not even a cookie...???"
Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "Muy buena atención, avión, puntualidad"
Cons: "La silla no reclinaba bastante, no era muy cómoda"
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Kayak didn't gave single updates or reminder, not even ticket confirmation. Never buying from kayak."
Pros: "Crew helpful and friendly. Prompt cabin service."
Cons: "Old plane. No power source. Arrive 30 min early Miami and sat on runway an hour. Gate arrive at changed. Nearly missed connection due to wait on baggage of over 40 minutes in customs."
Cons: "The plane delayed a couple hours. The plane was sooooo old, noisy should be retired."
Pros: "Everything other than the time"
Cons: "That the plane was one hour late taking off. We arrived bed very late at night"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "The flight was on time. Departure and arrival were bith smooth and staff was friendly amd attentive. Kayak has been my go to when booking flightd and hotels."
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Pros: "My flight attendant was great. She was very fast."
Cons: "Plane was kinda dirty."
Pros: "Very accommodating cabin crew."
Cons: "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
Cons: "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
Pros: "This was one of the planes you are starting to hear about where the seats are spaced so close and are extremely narrow. This was redicolous for such a long flight. Hope the talked about law suit on this goes through this seating is unsafe. Plane we flew from Chicago to Grand Rapids was more comfortable and you could really see the difference in seat spacing and size."
Cons: "It was on time."
Pros: "Boarding was easy. Lounge in Santo Domingo was very nice. Fair price for ticket."
Cons: "Upgraded to business class for flight home. I had aisle seat last row. Cart left in aisle to keep cabin class from constantly using the bathroom by the cockpit. But they kept coming just pushing the cart aside and rubbing their butts on my arms and shoulders to squeeze by. I understand why they did it. Many times their was a long line and people bothering the guests in business class. I eventually complained and the cart was removed. The attendants really tried hard to minimize the traffic through that section. But to little success."
Pros: "Made it on standby"
Cons: "Had to fly standby to get home because you made me miss my connection"
Pros: "Quick flight free beverage and snack"
Cons: "Flight delayed with several gate changes"
Pros: "Flight crew were professional and friendly."
Cons: "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
Pros: "Eas to find my connecting flight. Staff very friendly."
Pros: "THE SERVICES WAS OK"
Cons: "MY SEAT,,I DONT LIKE ALL AWAY IN THE BACK,AND NOT FREE ENTERTAINMENT,,NO GOOD ,SHOULD BE FREE,,"
Pros: "The crew was great....they spoke english n spanish...very warm group"
Pros: "Crew was great and accommodating due to hour delay"
Cons: "Late delay. Slow boarding. Sat on plane for hour before actual take off."
Pros: "Everything about my whole trip was amazing"
Pros: "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
Pros: "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
Cons: "I thought insurance gave me any reason to cancel or change my flight"
Pros: "it was nice to get a meal voucher. The crew was nice. I thought my partner and I would have to sit separate but they put us together in the emergency row which actually had great leg room. ty!"
Cons: "the 4 hour delay changed all of our arrival plans. text messages were not always updated and neither were the airport boards as the gates kept changing. The check in line was just ridiculous. The staff members kept walking away or what seemed like .. talking to friends- I've never seen a line move so slow and I'm from new York."
Pros: "On time , early"
Cons: "Baggage seemed to take a while to get from baggage claim"
Pros: "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
Cons: "minor delays and some wind on the landing but that's out of our control"
Pros: "The staff was able to help at all times,The crew too."
Cons: "I have to pay for my suitcase."
Pros: "Direct Flight. First in a Loooong Time !"
Pros: "We found a new flight"
Cons: "The fact they did very little to accommodate the cancellation"
Cons: "I don't don't understand why they charge me 30.00 dollars fo my bag? When my son buy me a ticket no bidy explaing about that."
Cons: "The seats but the service and flight was great!"
Pros: "I was pleasantly surprised to be in the middle seat with ample leg room. It was one of the most pleasant rides I recall. Loved the plane."
Cons: "United is unorganized!!!"
Pros: "At the end of a long day, the crew was attentive but not intrusive."
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
Cons: "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
Pros: "The person next to me"
Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Pros: "The flight departure on time"
Cons: "Don't foods in this flight and I had to wait to much for the wheelchair"
Cons: "I have not complains, everythings was Ok."
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "Nothing about i liked"
Cons: "Too much waiting. Delaid by 8 hours"
Pros: "The flight from Houston to Grand Rapids was great on time and smooth. The stewardess were friendly and just eagar to help. I just can't thank you enough United for getting me back home safely."
Cons: "Nothing, everything was a great."
Pros: "Friendly staff"
Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."
Pros: "Friendly service"
Cons: "United did not inform me original flight was cancelled. Kayak did Seats are cramped"
Pros: "We had the flight attendant from heaven! She was so attentive to us and outshined all other flight attendants - ever!"
Cons: "Flight canceled after being delayed for 4 hrs with no explanation and no helpful options. Ended up waiting 2 more hrs to retrieve luggage then rented a car to get home. So dissatisfied with all the travel!"
Pros: "Very comfortable. Yummy snack. An entire can of pop! Lots of overhead room for bags. Very comfy seats!"
Pros: "Excellent care of my elderly mother in a wheelchair"
Cons: "Took off an hour late even though it was scheduled to leave on time. Made up a lot of the time in the air however."
Pros: "Ended up taking a Delta flight"
Cons: "Waited at airport for hours, United ended up cancelling flight, they did not have a return flight to Newark with available seats for days -- had to take a different carrier to a different airport"
Airlines flying from Santo Domingo to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights