Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Cons: "Flight was late leaving Boston!"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "On-time departure. On-time arrival at my destination. The crew was very courteous! Great job all around."
Pros: "Crew was amazing and friendly. Brandon and especially Andie went above and beyond to make us comfortable and took excellent care of us!"
Cons: "Nothing it was a perfect flight!"
Pros: "Early arrive"
Cons: "Jet Blue lost my luggage"
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Pros: "Super-friendly attendants!"
Cons: "Long delay due to problem with plane"
Pros: "The crew was great"
Cons: "Less angry customers"
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "Free WiFi"
Cons: "TV screens were small and not great quality. I'm sure they could be made better even if they're built into the seat."
Pros: "As usual, staff and good choices were great."
Cons: "It was an older plain, the wifi wasn't working and also several TVs, including my own."
Pros: "Why offer a service you do not intend to provide? I heard good things about this airline and that is why I chose to put my mother who was extremely anxious on your airline. TWA was rude and discourteous. Then she helped herself after getting on the plane in seattle. She had heart surgery 2 weeks prior to this flight and I asked for assistance to make her feel secure and safe. Instead she felt harassed, extremely anxious and determined not to travel by air again. Thanks to this treatment I do not know when I will get to see my mother again. I suggest you inform your people that just because someone looks calm and healthy that does not mean they are either. She also lost her credit card/ wallet because she felt rushed after being searched. Extremely unhappy and disappointed. Lynn Rascoe"
Cons: "Not receiving the requested assist.. non medical..."
Pros: "Snacks. Nice staff."
Cons: "Old plane"
Pros: "TSA Pre"
Cons: "Not enough overhead space."
Pros: "Nice people, smooth service, very nice to our autistic son. Left 15 minutes late because of previous flight, but made up most of that. All good"
Pros: "Everything except the video service was great."
Cons: "The video in front of me no only didn't work, but kept randomly flashing the whole flight, so it was annoying even with eyes closed. Everything else was great.."
Pros: "Smooth flight and smooth landing"
Pros: "On time no issues; great flight attendant"
Cons: "Captain was talkative; TV's didn't work at first but crew reset; bumpy ride; too cold"
Pros: "found a new plane and rerouted fairly smoothly"
Pros: "Timely and smooth boarding. On time take off. The staff was very friendly and courteous."
Pros: "Loved all the available dedicated JetBlue staff available to answer questions. Have not flown JetBlue often but heard many great things."
Cons: "Weather delay which is out of JetBlue’s control but once we landed (6 hours later) we sat on the runway for an additional hour because our gate had a disable airplane occupying it. I think JetBlue could have done a better job ensuring a back up gate was available or giving their passenger updates on the situation."
Pros: "Because the flight was only about 2/3 full, I was able to move to an empty window seat with an empty aisle seat next to it. Nice to be able to stretch my long legs out. Nice! Snacks were great too!!"
Cons: "The only thing I didn't like, was actually making it on to the flight. When I got to NYC, I was able to quickly pick up my bags and get through customs, and over to the next terminal (5) where Jet Blue is located. However, the check in terminals were NOT working and I had to stand in a huge line to recheck my bag and get my boarding pass. I would definitely missed my flight, but I managed (by calling out) to one of the Jet Blue ticket agents at the counter...she actually came to me, I told her my situations, and she let me come to the front of the line. I got my boarding pass, RAN to the gate, and just made my flight in the nick of time. Stressful! But, I was so glad for that kind Jet Blue woman who helped me out. I had been traveling nearly 24 hours and couldn't bear the thought of sitting in JFK for at least another 8 hours before the next available flight."
Pros: "Comfort, free wifi and snacks"
Cons: "Flight was delayed, upon boarding was informed I may have to check my small carry on bag but fortunately was able to allow others to board and then make room for it overhead"
Cons: "It was the worse flight of my life. There were a big gap of delay. I lost my pick up cab in New York. I was very tired due to the long delay."
Cons: "My entertainment system was not working, flight was delayed for 1 hour"
Pros: "Very responsive crew who kept us well informed of conditions during our delay. They worked really hard to keep everyone informed and did everything in their power to get people where they needed to go."
Cons: "The long delay."
Pros: "Flight staff was friendly"
Cons: "Delayed without notification from airlines through the wait as to reason nor how long it would be."
Pros: "We left late from Boston in a snow storm and arrived in Charlotte within 18 minutes of original schedule. JB adjusted to the weather in Boston, brought in a new crew from Detroit, and worked to get the flight out. Well done!"
Pros: "The crew was friendly and attentive. The seats on this flight were very spacious and comfortable. The pilot did an excellent job."
Cons: "The entertainment options were very limited and I was never offered headphones as they said."
Pros: "Awesome flight attendants"
Cons: "Slight delay"
Pros: "Prompt arrivals. Fresh coffe and snack"
Pros: "We got out of Boston safely and with minimal delays. Flight crew was calm under the less-than-ideal circumstances"
Pros: "Everything smooth, and clean."
Pros: "I didn't think too much about the flight. Takeoff was delayed but made up for the lost time in the air and landed on time. I was surprised at the number of people who at the check their bags at the gate, including myself. Luckily, I wasn't in any kind of rush and didn't mind."
Pros: "Nothing to like, noncivilized airline and delivery company. On this trip, before I got back I used 5 differen airlines, and this Jetblue needs to learn a lot from them, and the first thing is to learn how to be civilized, because they are not...."
Cons: "I got to CLT but my baggage delayed, and when they delivered, they been delivered after midnight without contacting me, and had been thrown out on the grass when it's -5 degrees, the next morning I found the baggage wet and missing some stuff that I brought with me as a gift. The customer service of Jetblue are rude, and the delivery company suppose to deliver animals and not baggage, because they are not civilized."
Cons: "Delay delay delay"
Pros: "I asked for help to check in luggage as my flight was leaving soon and I was essentially just told look for any son that stays check in without being directed. After 3 kiosks said put pf service and the lines were packed, when I asked for help again the jet blue advocate said “I can’t help you, you just missed the flight"
Cons: "I missed flight had to call customer service and pay even More money to get to my destination. I’ve been a very loyal jet blue customer both domestic and international and this quite frankly putna bad taste in my mouth"
Pros: "I find Jet Blue to have great prices. The airplanes are clean, staff is friendly and helpful. We take off and land on time and my checked bags are cared for."
Cons: "I didn't realie I was in a seat that didn't incline. I really needed to rest on the flight, only able to take a power nap"
Pros: "Service, entertainment, good baggage service, seats comfy, efficient boarding."
Cons: "No food."
Pros: "Everything was good value flight"
Cons: "Everything was good for a coach seat"
Cons: "I was flying back to the US from India. When I landed at JFK I founded out my flight was cancelled. Flight was cancelled due to weather and the next flight was not until the next day. I stayed at the airport for 24 hours. Was told that no hotel will be provided."
Cons: "JetBlue is an airline in decline and, because there is no competition, we'll continue to have to pay a lot for mediocre quality. Delayed flight, arrogant/disinterested staff and cramped seating - need I say more? I wish i had another option!!!"
Pros: "I loved the leg room!!!!! It was wonderful after coming off the AerLingus flight and feeling like a pretzel."
Cons: "We had a short span of time between our flight from Dublin. I worried the whole time I was not going to make it since it said doors close at 2:04 and we landed at 1:55 or something close to that. When I got off the plane the gate agent told me AerLingus does theirs differently - that meant that is when they started boarding. It would have relieved a lot of stress if they had explained that. Also, our luggage didn't make it on the flight. Said it was stuck in customs since it did not have enough time. Understandable, but why didn't someone from JetBlue come out and get us instead of making us wait at the luggage terminal for 30 minutes before we went and checked. Also, they told me on the phone that my luggage would arrive at 7 and it came at 4 - luckily I was home. What would have happened if I was not?"
Pros: "The seating was very comfortable for a small place."
Cons: "At least give water."
Pros: "good customer care and attention in spite of snow storm and cancellation of flights. Bags were delivered in tact within two days"