Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
Bough tickets with luggage, but made me pay at Airport as well
A great airline, no complaints at all. My experience with Cheap Tickets was very disappointing however. Two hours after purchasing the flight they called to tell me that the ticket price had gone up. I’ve never heard of such a thing. That is called false advertising; I will never use this ticketing service again and will warn all friends to never use it.
The food served was frozen salad and hummus. The hot meal was fine. Crew was doing bare minimum
I enjoy flying with Turkish Airlines and such good hospitality among the crew memebers
I did not like the quality of the food and there was no snacks offered between meals.
A little bit more comfort. It’s tight space around the seats. But all else is great and a smooth flight!
Total chaos with baggage check in…..rude staff in Seattle. And faulty seating/entertainment systems. Unable to log in to WiFi desperate being a member. Kept on getting errors. Never again. Definitely not what’s expected from a Star Alliance member airline.
As far as I remember I've selected and payed 65$ for a seat on the aisle. The seat selection got lost and the location was bad.
It was great like always had all my 3 luggage and I got to my destination safely
Spacious and clean aircraft. Good food. Economy will always be squeezed but thankfully I had an aisle seat for stretching exercises. Good selection of movies, particularly Spike Lee joint.
Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.
The crew and the flight were excellent, the food might be better!
This was absolutely one of the worst experiences of my life. I came to Europe for a 2 week trip and the airline was probably the most disorganized airline I’ve ever seen in my life. They lost my luggage. I had tracking on it for just such an occasion and told them EXACTLY where it was in the terminal and they somehow failed to get it out on the flight that night, since we were leaving for Switzerland the next day there was no way they would get it to our hotel in time. Seriously, take another airline at any cost. It’s not worth whatever you pay…you’ll end up paying a lot more in the end. My medication is in the bag and I can’t get to it and don’t know how I will get it.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
