The crew was great. There was no wifi The cabin temperature got very hot Seat was uncomfortable
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
The flight was on time and very quick, as expected, but the leg room isn't great in coach seats.
I took several flights that day, this was the only flight that was absolutely freezing!! It was so cold.
Terrible experience will never fly Delta again. Delayed flight with total disorganization and inept crew who wouldn’t communicate.
Going through security a third time to get on the next flight was again utterly ridiculous and unnecessary. We were in a International secure area once again and as far as I'm concerned should not have been put through the gears for absolutely no reason. The United States can get all the information they need from the travel itinerary, there was no need to be forced out of a secure area to personally interview everyone on a connecting flight to find out their US immigration status.
Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic! The waiting area though was a bit confusing about where to sit for my gate.
Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic!
The airplane very small , no space for put my carry on , they tell me loads my carry on I thought they will load my carry only Seattle to San Francisco but when I get off airplane at San Francisco they just tell me load my bags from Seattle to Bangkok Why they don’t tell me before load . I told them I don’t want load my bag from Seattle to Bangkok , because my carry on had medicine. Why crew from Seattle don’t help me , they only told my go to tell luggage claim Delta
Waited a long time at JFK to board with no information being readily available.Left about 45 minutes late and it was 2:45 AM in JFK.Nothing todo. Second deck of the Airbus is more comfortable or seems that way because there is less people. Food was OK. The food on secondleg was better as we had ordered it before hand. We thought we had did that on the long first leg but we were told we did not. Cabin crew was generally nice. There are people who lean back when eating as they wait for food to be delivered and know no one will check -- drag. TV selection was awful movies OK. Comfortable all in all.
Not enough seat cushion. Butt was hurting especially on long flight. Not enough movie selection. Entertainment was outdated. Coffee served was cold. Other than that flight was good.
Humm, I should have known that the seat I peaked on my flight from Inchon to Manila was designed for a toddler or very small person.
The staff hold my luggage to steel and exchange my stub, i was very disappointed.
Kayak along with airfare assay are attempting to steal my money. Charges are being pressed.
Customer service and attention to details. The food was good.
I’d have rated Asiana good except an unfortunate incident in which I felt one of your employee didn’t really help us. During the first leg of the trip, the flight from LAX to ICN, I left my backpack on the plane. When I realized, I reported to one of your employee who promised me that it’d be taken care of, that my backpack will be there at HCM city. When we arrived there, HCM people had no idea and my backpack was still at Incheon airport who denied any knowledge whatsoever. I was left in the cold and felt helpless. I was very disappointed. I’d like someone to look into this and let me know.
It was amazing. I was not expecting the phenomenal customer service Asiana provides.
The boarding process was good. The toilet could be better maintained.
It’s wonderful service aboard. Delayed for departure but arrival in Korea went so well.
Delays. Again. Haven’t had a good experience out of Seattle in most flights. The flight was delayed and passengers were all bunched in one area even after the doors closed when there were tons of empty seats. Attendants chastised passengers for wanting to move and even embarrassed one man for telling him tons of the empty seats were actually premium seating and he needed to go back to the back of the plane the seats have been getting increasingly uncomfortable and the snacks are terrible if you get one. No options for people who don’t/can’t eat sweets. Prices keep going up and amenities and service keep dropping. Air travel has become more like taking a very expensive bus.
As a deaf person I appreciate the assistance provided by the boarding staff and the flight attendants.
WiFi did not work for the flight. Crew were polite but kept asking me to move my bag even after it had been moved to the preferred position previously and not moved since. I had a winter jacket as well and they changed their minds multiple times about where I was allowed to keep it.
Good seating and leg room. Able to choose seat. Nice crew, polite and helpful. Nice snacks. Meals have to be pre ordered, short flight do no meal required.
No complaints. Nothing for entertainment, but it's a regional smaller body aircraft, not a longer range long body. Didn't partake in any snacks, mainly slept for the whole short flight. Got me to A to B as intended.
I reserved exit row as I am 6’7” and was very disappointed to find out that my seats were as crammed together as the rest of the plane. Worse actually, as the seats don’t recline. I believe I paid an additional $200 apiece. What do I get for that? I guess it’s on me that I didn’t do the research to know this in advance but I’m tired of buying airfare which used to include an actual seat on the plane and now it is an additional charge. I think the seats I purchased are sold at a premium by deception by people like me that think these are desirable. Got forbid there’s an incident and passengers have to escape through these tiny passages. Love to travel but have to reconsider future trips because of the dishonesty of your industry. Have always had good experience in the past with Alaska but now I have soured. Thank you very little, Dean Jones.
Everything was fine, flight was on time. Seats are pretty comfortable. I paid extra for the extra leg room. Did not get food. The only thing I wish Alaska had was a seat back screen rather than trying to watch things on my phone.
The flight attendants stood there talking to each other instead of welcoming people on the flight.
My bag was gate checked in Seattle and I was told it would be at the end of the walkway when I arrived in Idaho. It was not and I had to get it from baggage claim. Southwest Airlines will gate check a bag even if they have room for it in the cabin. I like that a lot. Seattle Airport is not that easy to maneuver. Indianapolis is one of the easiest airports to navigate.
Truly, everything was professional, and extremely friendly with lots of smiles from all the staff. My only complaint is that both coming and going from San Francisco to Seattle and back the public announcement system on the airplane when I was sitting in the exit row was so loud that it hurt my ears, and I was not the only one I did report it to one of the stewardesses who thanked me and apologized, but truly Alaska Airlines is my favorite domestic Airlines by a far shot
dropped my bags at Seattle Delta curbside. 1.5 hours before departure. one bag oversized made it. the other was left at curb and mishandled. poor communication from delta in sjc baggage claim. No internet on flight and food choices in business are horrible. You are forcing us to fly Alaska which is shockingly better than the Delta experience. that is a low bar.
Delta is the best. It was all very easy and on time.
Delay from Atlanta to Tampa was simply unacceptable. Multiple delays led to us landing after 3am. Worst travel experience of my life
I somehow thought my food preferences was saved to my account— everything had dairy and couldn’t eat anything.
Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.
The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ
Everything worked smoothly, never had a concern with the flight from start to finish.
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
A 12 hour flight during the day with one real meal service - are you kidding? Also the breakfast was one of the worst and not what was listed
All good……but luggage didn’t make it on the airplane. Had to wait 3 days. Was a bummer.
Small suitcase used for carryon the last time was refused by boarding crew this time. Appears to be at the discretion and mood of the person on the day. Flight was only half booked, there would have been no problem with space.
They could care less about you. Just under a 4 hour delay in Seattle, leading into a missed connection in Vancouver, which led to 2 more delays that added up to 3 more hours leaving us to have to sleep on the floor of the Toronto airport cause they don't help you find accomodations and they just book you on the next flight out. Took an additional 14 hours to get home. Always given the brush off to get rid of us. Worst airline ever
All was good with comfort and ease of boarding. There was confusion from what gate to board at. Meant moving a long distance but I allowed plenty of time for this.
Good airport. Good entertainment on the big flight. Did not have a good way to prop up or mount my phone/ipad
Air Canada at SeaTac was the best. Polite, helpful, all good!
The problem in part was with the airports, not really the fault of Air Canada. Confusing directions regarding the gate, in Seattle the recommended shuttle train entrance was not working. Simular problems in Toronto. Baggage arrived in good time. Marx Bros movie on entertainment from Seattle. I was told I was laughing too loudly, by the flight attendant. No lounge in Seattle. Lounge in Toronto excellent.
Both fights were delayed. Food could be better comparing to other international flights
I found the personal kind and caring. The Problem was not enough people to serve the the customers. The flow was restricted the crowd frustrated by the wait times. Air Canada seems to hire good people but they need backup in order to provide the service we pay for.
The Montreal to Barcelona flight was cancelled half hour before boarding. We had to struggle for hours to find an alternative route through a very long route with 6 hours of transit time in Munich. It wasted almost one full day of our long awaited vacation. We are extremely disappointed.
