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Scores according to KAYAK customer reviews
Pros: "All great experience!!!"
Pros: "Tripulación muy atenta"
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Pros: "Crew was great. TV Entertainment system was excellent."
Pros: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Pros: "No leg space"
Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "Great aircraft"
Pros: "The food and service."
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pros: "Went out of their way to be helpful"
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Pros: "Everything very smooth. Staff delightful and always helpful!"
Pros: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Cons: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Cons: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Pros: "Comfort of the seat/bed"
Pros: "Some how it was a good experience"
Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Cons: "Poor choice of inflight movies"
Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Cons: "the flight was canceled."
Pros: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Pros: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Cons: "Not one thing!!"
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"
Pros: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Cons: "Food below average, command of the entertainment screen not convenient."
Pros: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Cons: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"
Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"
Pros: "Very comfortable seats with lots of space and pillows blankets and other ammenities. It was a 13 hour flight and the staff came by many timea with drinks and snacks"
Pros: "The boarding process was simple, food was ok."
Cons: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Cons: "Maybe the food"
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Pros: "Rhank you dear Qatar for excellent customer service"
Pros: "Crew was great"
Cons: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."
Cons: "It took several hours to check in because the incoming plane from Doha to Bali was delayed, which guaranteed that most of us missed our connections in Doha. The line was long, slow and uncomfortable and the airline did little to ease our discomfort. They refused to allow us use of the lounge in Bali. I had to talk to multiple people in Doha for access to the Oryx lounge there and they at the end, reluctantly let me use it."
Pros: "I was most disappointed when I got to the check in counter only to be informed that I was on "stand by" That was quite strange consideirng that the flight was not free, I had booked early called a day priot to the flight for confirmation. Though I was later allowed to fly but such treatment was most unnecessary. On the whole the flight was good"
Cons: "Excellent! Got us home on time and with great service! Thank you"
Cons: "I could put my seat down, the button wasn’t working.."
Pros: "Crew was amazing and seats were comfortable."
Cons: "I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it."
Cons: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Cons: "They Lost 2 bags in Munich. Here in Sardinia 3 days and without our stuff for today and most of tomorrow."
Pros: "Service and the crewe was very kind"
Cons: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Pros: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Cons: "Perhaps meals. Maybe more options."
Pros: "Baggage checked through from delayed overseas flight did arrive with us."
Pros: "Smooth flight"
Cons: "Entertainment was not functioning properly..... only one side of the head phones worked."
Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Pros: "Boarding was efficient. Crew was very professional and nice."
Cons: "Arguably the worst food I have ever experienced in Business Class. Entertainment was average. Seats not all that comfortable for sleeping on a 12 hour flight. Also, it was hard to hear the announcements over the PA system."
Pros: "Lovely, can-do crew and generous beverage service, even in coach. Good movie."
Cons: "Sardines in a can. For 10 hours. Why do they let people recline? And this old 747 has been rode hard and put up wet. Lots of broken light switches, etc."
Cons: "Crew was great and pleasent!"
Pros: "Short flight with efficient service and coffee"
Pros: "short time befor flights"
Pros: "On time flight, good service."
Cons: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"
Pros: "MRS-FRANKFURT on LH was awful but FRANKFURT to JFK was great for economy class. Flight attendant in my section was fantastic. Food was ok. Entertainment choices were excellent."
Cons: "When my flight out was canceled due to snow Lufthansa did not answer their phones despite hours of calling."
Pros: "A couple of flight atrendants were civil"
Cons: "Gate was changed three times immediately prior to departure. Plane was BERY small. Food was awful."
Pros: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Cons: "Nothing to not like. Wish all flights would be like that."
Pros: "Large comfortable seats, excellent crew and service, frequent food and beverage offers"
Pros: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Cons: "Lufthansa is a big name must do something for that"
Pros: "Nothing special just a typical early morning domesric flight no entertainment on board food was a tad bit better going back to the states then coming to europe and at least we boarded at the gate not like when we flew Frankfurt athens where we took a bus like we were in the 80s like cattle that was embarrassing at this time and age"
Cons: "Just happy to have made it safely but nothing special to boast"
Pros: "Comfort, food, service - all were superb."
Cons: "Can't think of a thing."
Cons: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Pros: "Efficiency and made sure our luggage made it on our connecting flight"
Cons: "All good no complaints"
Cons: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Pros: "The crew was nice."
Cons: "There were a lot of screaming/crying children on the flight, turning up the headphones to as much as I could bear did not eliminate the noise. I ended up developing a cold after the flight, it was not a great vacation."
Cons: "Perfect trip."
Pros: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Cons: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Pros: "Crew was very nice."
Cons: "Little less order when boarding but it was okay. Poor quality food, processed food."
Pros: "Excellent service with pleasant, efficient staff. Special vegetarian diet needs met."
Pros: "On time. Not too crowded."
Pros: "It was a very nice flight everyone was very polite and attentive"
Pros: "on time, many toilet rooms available. not too much noises from other passengers."
Cons: "Boarding system was quite chaotic and unclear. Food was horrible. Premium Economy Class seat was just similar to economy class. Sound system with provided earphones don't work well."
Pros: "Easy bording pleasant crew"
Cons: "It turned around and we were stuck in Frankfurt for the night."
Pros: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Cons: "Seats were not super comfortable."
Pros: "It was UA. Not Lufthansa."
Cons: "Few choice of movies"
Pros: "Priority economy class had enough legroom, larger screens, more space to stretch, even water bottle on a side."
Cons: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."
Pros: "Free entertainment to compensate for the delays."
Cons: "Mechanical issues grounded the plane, had to wait 3 hours for new plane."
Pros: "Everything was great. No problems."
Pros: "I liked comfort at business class and the flight was great and fast"
Cons: "I didnt like meal before landing was little just soup and salat ."
Pros: "My flight home from Belgrade reminded me why I miss flying this superior airline so much! It's too bad they don't do domesticate flights in the USA! A stellar crew of helpful attendants made sure my journey was enjoyable through and through.An exceptional airline."
Pros: "The crew was great. I was served by a woman named Lori that was the best flight attendant I have ever encountered. Extremely polite and at tentative to every need. Always asking if everything was alright and how she could make the flight better for me. She took a genuine interest in me and my travels. We engaged in great conversation and she was extremely pleasant. Thank you Lori!"
Cons: "The in flight entertainment on the back seat did not work. Also, I paid over $16 for Internet to work during the flight and it constantly kept dropping signal and connection. The router went in and out all flight. It should have been reimbursed but was never taken care of."
Pros: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Cons: "Nothing! Love Austrian Airlines!"
Pros: "Great crew"
Cons: "Seat spacing"
Pros: "They have Economy class seats on the business class. Uncomfortable."
Pros: "Lufthansa crew very professional"
Cons: "More upgrade to be available"
Pros: "Every thing"
Pros: "Food, in particular the vienna coffee choices were imprewsive."
Pros: "Rude inconsiderate staff. Terrible plane"
Pros: "Departed on time, smooth sailing."
Cons: "no entertainment available"
Pros: "Sits had more room then other plain"
Cons: "Food terrible"
Pros: "good food, drinks, good entertainment options"
Pros: "Flight on time, and luggage was at destination. Crew OK"
Cons: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Cons: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Cons: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Pros: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Pros: "I like everithing was great . Thank you ."
Pros: "Timing flight people working very nice and hospitality"
Cons: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Pros: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Cons: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Cons: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pros: "Everything was excellent"
Pros: "The flight was comfortable and very timely."
Cons: "Very little leg room."
Pros: "Good service and on time."
Pros: "Flight was good and everything worked out perfectly."
Pros: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Cons: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Pros: "Wonderful flight attendant. (I think his name was Stephen?)"
Cons: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Pros: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."
Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."
Pros: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Pros: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Cons: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Pros: "Love the coordination"
Cons: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Cons: "My flight was cancelled! ended up flying to Athens the next day"
Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Pros: "Whole process of checking in, security, and boarding was very easy."
Pros: "Expertise and effiency of the flight crew."
Cons: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"
Pros: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Cons: "Unprofessional very, very!"
Pros: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Cons: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Cons: "Flight was delayed 2 hours after boarding"
Cons: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Pros: "Short flight and the crew was attentive and pleasant."
Cons: "Loading of the bus to the terminal was slow only 1 bus was available."
Pros: "Quick boarding and exit off the plane"
Cons: "No little foot rest , no blanket in the winter"
Pros: "Decent between chare distance for a medium sized airplane (A321)"
Cons: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Pros: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Cons: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Cons: "I luked the atmosphire and the silence ."
Cons: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Pros: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "Great newer plane, great service!"
Cons: "Entertainment worked sporadically"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Cons: "The craft is a bit old. Harsh landing."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Cons: "Couldn’t understand announcements"
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Pros: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Cons: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Pros: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Cons: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Pros: "Over all pretty good for price."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Courteous crew"
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Cons: "no vegeterian sandwiches very disappointed"
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pros: "Pretty decent"
Cons: "Not much"
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "Standard stuff"
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Cons: "bad smell around my seat"
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "Staff always amazing."
Cons: "Everything was good overall."
Pros: "Nice new interior"
Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Cons: "Unfortunately flight was delayed for 2 hours on top of a 3h42m layover"
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."
Pros: "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"
Cons: "5 hour flight and only received drink and nuts. Very cold on board, but no blankets available except in first/business class. Very slow boarding process; took off 30 minutes late (flight was overbooked). No entertainment options."
Cons: "Everything. United made no apologies."
Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."
Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"
Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."
Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."
Pros: "We were offered free WiFi and entertainment which included movies and TV shows. With the price of airline tickets I think this should be the new norm, flights are boring and uncomfortable give us something to take our minds off that aspect. They have the normal snacks and food that other airlines offer on a longer flight. The crew was very engaging and professional."
Cons: "I don't like the new seats. There is a curvature that doesn't work so well for my short 5'2'' frame. My partner who is taller did like the seats. The person next to me was about 6 feet tall and when the passenger in front of him reclined the chair was pressed up against his knees the entire flight."
Cons: "Food selection awful"
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Pros: "Good service"
Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."
Pros: "Flight was early!"
Pros: "I had an empty seat next to me and was able to have some more comfort on the 5 hour flight"
Cons: "The flight was delayed twice, very frustrating as we were already arriving at midnight."
Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"
Pros: "On time, clean newer plane"
Cons: "No entertainment options, were promised free wifi to watch superbowl at the gate only to be told later there were ZERO options for entertainment, no tv, movie or wifi let alone free."
Pros: "That's it was fast and organized"
Pros: "Kayak e mails on gate changes and such"
Pros: "I liked the coffee."
Cons: "Flight was delayed by at least 45 minutes, making me miss my connecting flight. After that I had to wait 7 hours for the next available flight. Also the connecting flight was all the way on the other side of the airport. No one at the airport would help with directions to the next boarding area."
Pros: "Took off on time and arrived early"
Cons: "Leg room"
Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."
Pros: "Very friendly flight attendants & the pilots kept us posted on everything which made me feel extra comfortable!"
Pros: "i didnot like any thing"
Cons: "they cancle the flight time so meny and i got other flight cancled"
Cons: "Delayed departure, changed gate."
Pros: "Flight was delayed due to malfunctions and then cancelled and we had to board another plane and wait two hours the arrival time in the destination to Phoenix was 3 hours later than anticipated"
Pros: "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
Cons: "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."
Pros: "-Flight Departed On Time From Newark To Phoenix Sunday 1/3/2016. -Flight Arrived 30 Minutes Early In Phoenix AZ. -United A.L. Fight Staff Is 1st Rate!"
Cons: "-United Airlines Check In Procedure @ Terminal C Newark International, Bag Drop Off & Colridinated TSA Check In System Was OverCrowded, Seemed Un-Organized, And Inefficient! -United Airlines Would Be Better Served To Assign Two Ajirline Agents To Assisit United Passengers With Bag Drop Offs & Flight/Seat Assignmnets. -Also The Fact That United A.L. Charges $25.00 Additional For Each Bag Is Ridiculous! Just Build The Cost Into Each Ticket Peice. Southwest Airlines Is Ahead Of The Curve On This! That's One Reason Why Southwest Is So Successful'"
Pros: "Excellent and friendly flight attendants"
Pros: "I got there on time"
Cons: "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."
Pros: "No turbulence smooth flight. Friendly pleasant pilot. Quickly landed parked and unloaded passengers."
Cons: "Longest security line I've ever seen. I almost missed my flight though I was 3 hours early. Weird set up at departures. At gate warned flight overbookedso we were all stressed we may not even get seat though mine was booked months in advance. I was in zone 4 and they only allowed zones 1-3 to stow carry on items that we had to already lug around the airport for hours. I was forced to check my regulation sized bag in the passageway to the plane as well as everyone else in my zone. Economy seat especially tiny and cramped. Unpleasant flight attendents."
Cons: "4 hour delay because of scheduling"
Pros: "The crew and pilot was very courteous."
Cons: "The flight was delayed three times. It was two hours behind schedule. Then there was a delay in boarding, no entertainment on board unless you buy wifi or previously downloaded the united app to watch selected shows on your mobile device! Appalling to say the least! Whatever happened to the days when you get on an airplane and food and entertainment was a part of your ticket price! Another thing that bothered me was the fact that I had to pay $25 for my suitcase! Really United! Am I not allowed one piece of luggage? I don't like carry my bags around with me so now I have to pay to check it! Shouldn't that be the other way around! Charge for carry on luggage, it's such a hassle and also slows down boarding time, cases congestion in the hallway with everyone reaching for their luggage in the overhead bins! I can keep going, but what good is it gonna do. United airlines suck!"
Pros: "Amazing! Informative pilot, with fun geograpgical facts along the way. SMOOTHEST LANDING I HAVE WVER HAD!! Friendly staff. Flight was great."
Cons: "Planes seats are small, especially fitting 3 people in one row."
Pros: "Everything went smoothly, times were great!"
Cons: "Crew a little snippy.."
Cons: "They cancelled my flight the morning of, I was rerouted through a later flight to AA when the United employee couldn't speak enough English to communicate, I misheard 2:30 when she actually said 2:13. Showed up an hour early as I always do at Eugene airport, only to have the gate shut in my face...we'd missed the flight. I then proceeded to get in my car and drive three hours to catch a connecting flight to Phoenix through traffic etc etc....only to arrive in Phoenix 6 hours later than expected. All of my evening business meetings, lost. Thanks United, you always seem to find a new way to screw it up."
Cons: "Take off delay due to catering"
Pros: "Even though it was a larger plane it boarded rather quickly for the number of passengers on board"
Cons: "The United Express spoiled me because of its smaller size but being roomier then the second half of my trip"
Pros: "TV service in plane was awesome feature"
Pros: "Theflight out was early and the stsff on both planes pleasent."
Cons: "The seats on flight out had no room and i was on top of my husband in order to give the poor man next to me room."