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This flight was canceled at the last minute and all passengers were told they needed to find another flight because the airline didn’t have any to rebook them on. Passengers had to pay out of pocket for new flights. Frontier said they would reimburse but I haven’t seen anything yet.

Airfare was $28 each way

No plug ins, hard seats, and an odd 20 minute delay to get a off the plane even though we were at the gate. They said it was because of the "balance". Really?

Crew was first rate...

One hour late taking off but understandable...

I was charged to carry on my two bags. With added fees and taxes, it came to $168.20! The seats were very uncomfortable...not enough padding and way too crowded. They even charge for in flight snacks. Not a meal...the peanuts and soda you usually get free elsewhere. The flight attendant was rude to me. No wifi available for purchase that I could tell. Then at the end of the flight they had a big commercial-like announcement to push their credit card. It was very tacky.

Seats were comfortable - a first for me! It was also helpful to get delay information by text, though it wasn't very accurate.

Timing of delay changed and ended up being very optimistic - we were much later leaving than we were told and further delayed when approaching Phx airport. United was not responsible for that, but the further delay meant changes in plans.

The crew was very helpful and polite

Anything but water was for extra. We weren't even offered a small snack for the price of the flight. My flight was changed three times and it was very cramped. They said there would be entertainment, but it cost as much as a movie ticket. They also managed to lose my bags for the third time in a row.

Not one thing!

The flight attendants seemed bored and completely uninterested in passengers and their jobs. Worst flight ever.

Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level.

just Ok for everything.

N/A

Missed this connection

The entertainment system and quality of selections

Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol

Flight delayed 3 times, mini plane.

We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them.

They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!

This half of trip the plane was much cleaner.

Direct flight Phoenix to Dallas

Price once everything was added in. Noisy aircraft, no reclining seats.

Staff continued to be professional

Having to switch planes because a flight attendant went missing about a hour delay or more , also the plane was smaller which made everything more difficult and cramped.

Boarding was on time and the process was efficient.

The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky.

Got stuck for two hours sitting in the plane because the computer systems went down.

We were on time!

We didn't get our luggage until an hour later after our flight arrived to the destination,

Got an upgrade to econ comfort

WIFI wasn’t working. USB charging port wasn’t working either

Flight was delayed over an hour, then the pilot circled town for another half hour above portland, so we were 1.5 hours late for a 3 hour flight

Everything went on schedule, didn’t have food or use entertainment

Excellent price for non-stop flight

No entertainment, no free snack

The pilot let us know what states we were flying over

It was hot in the airplane. Very little air was coming through the vents. There was no leg room and we were all cramped. It felt claustrophobic.

Didn't take flight

Don't overbook take care of customers. You have booked if you are late for flights you enter into contracts with them follow through

Denver airport is really nice

Marginally better boarding than JAX

I was able to get from point a to point b with no issues

Crew Is okay.

As expected, anything extra (carry-on, water, food, etc) will be charged extra. Seats are small and do not recline

The plane safely landed.

Customer service, overall lack of competence and an inability to communicate laterally with other airlines who were using their gates. Seats are also incredibly uncomfortable.

The two flights were smooth.

My flight was cancelled and me amongst other passengers did not get a voucher for a hotel. So I spent 18h at the SFO airport. My layover in Denver had originally been 2h this time it was 9h. By the time I finally got to Phoenix I have been travelling for over 29h. On top of it all I was charged $45 each, for my baggage as well as my backpack ($90) which I found rediculous!

Delay out...and delay upon arrival.

too costly for baggage fees, seat assignments and beverage

I was on the phone for more than one hour I can’t fly cuz I got an accident so I can drive more sooooo I was trying to cancel my fly and never pick up the phone

The staff was Okay.

The flight was delayed until the next day. The staff and airline seemed to be very disorganized and unable to handle all situations

Had to pay to use shitter

This half of trip the plane was much cleaner.

The crew on this flight was excellent.

For the fourth flight in a row with American the flight was late. I guess you don’t want to be in a hurry with this airline and have a long layover if you are connecting.

Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal.

Lack of communication from the crew on the delay.

The gate agent announcing the passengers was great, the flight attendants were awesome, the pilot thanked us as we got off the plane.

Gogo inflight was not working

Nothing

Everything. The staff kept lying about the fueling issue. They kept blaming the fuel tankers being frozen. They said 3 of them came, however i sat on the window seat and only one tanker came. After being delayed for 2 hrs and 15 minutes, when we got to cruise altitude they asked us for money for water. Are you serious? Also i was told that same plane will depart from Denver to Phoenix. I was told the same thing while in Chicago, during the flight to Denver and in Denver. It turns out everyone knew the flight left already from Denver to Phoenix. Needless to say, I won’t be flying with frontier ever again.

I called Customer Service as I needed to request a wheelchair to and from gate. The Customer Service Agent was pleasant and accommodating. I while I do not like paying for my luggage to accompany on the flight, I might try you again.

Denver airport is really nice

Marginally better boarding than JAX

Easy check in

Even the cheaper seats are roomier than other budget airlines. More comfortable as well

Spirit charges for everything including soda

Staff continued to be professional

Having to switch planes because a flight attendant went missing about a hour delay or more , also the plane was smaller which made everything more difficult and cramped.

I got from point A to point B without dying and on time.

Staff was rude on the ground. Crew was rude in the air. Lap babies everywhere with the plane seated six across. It was smelly, overcrowded and chaotic. Lesson learned.

We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them.

They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!

The crew on this flight was excellent.

For the fourth flight in a row with American the flight was late. I guess you don’t want to be in a hurry with this airline and have a long layover if you are connecting.

The gate agent announcing the passengers was great, the flight attendants were awesome, the pilot thanked us as we got off the plane.

Gogo inflight was not working

My flight was delayed several hours with no explanation.

The crew remained calm amidst the 2nd attempt to board after delays in landing gear tire changing.

Cramped. Had to pay for wireless on plane.

Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home.

Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours.

I understand that many things in aviation are unpredictable, but the flight did arrive late and then once boarding was completed we then waited in the plane for an hour before takeoff as not everything was completed for the plane to be able to leave.

There was a fairly entertaining TV show playing.

The flight was only about half- full so when we boarded there were a lot of empty seats. In that situation been told before that we could change seats and spread out if we wanted to, but they didn't say anything. I was going to ask, but there were 2 flight attendants just leaning on seats & talking up until they announced to prepare for departure. Then during the flight when passing out snacks she handed me one and didn't even offer one for my husband sleeping next to me. She moved on the next row and was gone so quickly I didn't even have a chance to ask. When she came back around for drinks, I asked for 2 drinks (1 for me, and one for my husband still sleeping, in case he woke up), to which she responded, "I just won't open it then." She gave me just the can of soda, - no cup, no ice. So when my husband did wake up, he just drank it from the can. Oh, and it's a good thing my husband was sleeping for a portion of the flight because his monitor wasn't working.

I love having only 2 seats on each side.

We boarded the same time as another flight. we used the same gate door, announcements were being made by both gate attendants and 1 mistakenly used our flight information. There were several passengers who were confused! Maybe it's an LAX issue?

Slept through the entire flight, ground crew got me from gate to seat ASAP.

Everything was good, so no problems to report here!

Would I like everything

I like everything

The entertainment system and quality of selections

Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol

Newer plane.

Flight delayed by 3h.

Absolutely nothing

I hated everything

Flight was delayed over an hour, then the pilot circled town for another half hour above portland, so we were 1.5 hours late for a 3 hour flight

Everything went on schedule, didn’t have food or use entertainment

It wasn’t a full plane.

Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane

Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

The wait

The screen didn’t change in time

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Crew Is okay.

As expected, anything extra (carry-on, water, food, etc) will be charged extra. Seats are small and do not recline

I was able to get from point a to point b with no issues

We got there safely.

They made the flight more than an hour late so that 12 people could make a connection. I understand having some compassion, but more than an hour? What about the rest of us who, do to the sardine can nature of plane travel these days, had to all listen to each other call their appointment s and explain the delay? Also, they charge for nearly everything -- soda, checked luggage ($45 for one!), carry on. I won't choose Frontier again unless it's my only choice.

The plane safely landed.

Customer service, overall lack of competence and an inability to communicate laterally with other airlines who were using their gates. Seats are also incredibly uncomfortable.

I got from point A to point B without dying and on time.

Staff was rude on the ground. Crew was rude in the air. Lap babies everywhere with the plane seated six across. It was smelly, overcrowded and chaotic. Lesson learned.

Direct flight Phoenix to Dallas

Price once everything was added in. Noisy aircraft, no reclining seats.

This half of trip the plane was much cleaner.

We had a horrible experience. The Spirit staff had no hospitality, nor customer service skills. On one occasion, they stated, “This is Spirit, what do you expect?” I would NEVER fly or recommend anyone to fly with them.

They charged more for the bags than the tickets costs. We were not informed that there was so many luggage costs and they said it’s on the website. I advised we booked through Kayak, and they said “well Kayak buys the tickets from us and they should tell you so you just have to pay and take it up with them” we paid almost $300 in luggage fees alone!!