|Avg. Flight Duration||3h 04m|
|Flights Arrive in||Tokyo|
|Flights Depart from||Shanghai Hongqiao Intl|
|Airlines||ANA, Peach, Hong Kong Airlines, Japan Airlines, Asiana Airlines, XiamenAir, Korean Air, Thai Lion Air, S7 Airlines, Shanghai Airlines, Jetstar Japan, Air Macau, Cathay Dragon, Cathay Pacific, China Airlines, Shenzhen Airlines, Juneyao Airlines, Hainan Airlines|
Cons: Bigger seat, but compared to other experiences it was very good.
Pros: Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines.
Cons: More western food options, better selection of tv shows for entertainment
Pros: I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van
Cons: At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on
Pros: I loved the film with kabuki characters to introduce safety procedures.
Cons: More seating room, better ventilation.
Cons: Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside.
Pros: The price is good and they offer some of the best prices around Japan and East Asia. As far as LCC's go they aren't the worst. If you're motivated only by price, then Peach is fine.
Cons: The service of Peach is pretty much non-existent. Their staff seem to be very poorly trained, they are no proficient in English, they do no communicate well and seem to only be interested in getting you crammed into the plane (and out of it) as fast as possible. Their flights are often delayed, you can safely assume you will leave at least 30 minutes past the scheduled departure time. On the plane you will get nothing but a seat so don't expect anything else.
Cons: We were unable to board the plane as they would not permit us to check in. I've reached out to request a refund but have not yet heard back.
Pros: We loved the price, timeliness, communication and friendly service
Cons: The terminal at OKA, it was confusing to find and to get to.
Cons: The staff is very arrogant and only looks for ways to make money rather than providing information and helping. NO COURTESY AT ALL. They made me miss my flight and managed to blame it on me despite my being there 1:30 ahead. I’ll never recommend them.
Pros: Great crew
Cons: No entertainment.
Cons: My flight was delayed and my bag didn't make it onto the connecting flight. I still don't have my checked bag.
Pros: crew very good as they accommodated every request quickly
Pros: I liked that there was a great variety of snacks and drinks. The crew were quick to clean up but also did not bother you if they seen you weren’t done with your trash.
Cons: The crew took a bit longer than expected to bring any snacks or drinks. Did not have any other issue worth the flight crew but the delayed landing would’ve made the experience better.
Pros: Crew were good food was good
Cons: Service at the ticket check in counter was not good told me my bag was good right to final destination but not true had to pick up and recheck it also my transfer ticket was not done had to go to customer service and rebook ticket flight was full had to go at different time not good experience
Cons: The food was not too great and the drink was warm. The seats were good and I enjoyed the comfort the attendants gave us.
Pros: The crew provided excellent service and the food is really great.
Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.
Pros: The meals were an experience in itself. It felt like I was at a 5 star restaurant.
Cons: The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo.
Pros: the selection of beverages and the crew are very friendly and helpful
Cons: Selection of entertainment
Cons: Boarding in New York could have been better organized
Pros: Food and crew were great!
Pros: Great services. Seat was good.
Cons: The queue to board could be better.
Pros: The crew was very polite.
Cons: The air was kind of dry
Cons: Back support for the seat...but I always bring extra pillow and I’m ok
Cons: Why is my passport number wrong?
Pros: crew is ok though not much speaking english
Cons: no other comment
Pros: Empty seats
Cons: Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again.
Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX
Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.
Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.
Pros: Comfortable chair foods and wheel chairs awesome
Cons: Movie selection was a tad bit small
Pros: Onboarding on time and kind
Pros: Not much
Cons: Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time
Pros: Crew was amazing. But the seat could have been more comfortable.
Cons: There should have been some Indian programes/ movies. Specially some Hindi movies to watch.
Cons: There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!
Pros: The price was right and the aircraft are new B737s.
Cons: The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale.
Pros: 1) seats 2) price 3) timing
Cons: 1) food
Pros: The plane was new
Cons: Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed.
Pros: Price was great.
Cons: Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle.
Pros: Best food ever.
Pros: They offered drinks for free.
Cons: Could not check bag to final destination. Weird airport setup for tranferring flights, I had to check out of airport completely, and walk to other side of terminal from outside, and check back in. Said it would be 35 minute flight, but there was some mix up with time zone, and it was actually 1 hr 35 minutes.
Pros: On time arrival in Moscow
Cons: Didn’t like boarding up a ramp in the mid day heat
Cons: Pay a lot for check in luggage. No onboard entertainment
Pros: The crew was very friendly and attentive. They made me feel welcome.
Cons: They waited on the other 3 people before me in Business class so the beef option was not available when it was my turn to be asked. I chose the fish and it was very very dry. The potatoes were dry too. The cake tasted old. I was disappointed with the food on this flight.
Pros: It got me to my destination
Cons: The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?
Cons: We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you
Pros: Clean plane, courteous attendants
Cons: The 45 minute bus ride from the gate to the aircraft.....
Pros: Good service overall. Great meal.
Cons: Be more compassionate to your passenger specially when connecting flight lost their luggage
Pros: I really enjoyed the friendly and helpful staff members. I felt very welcome on board. The staff was very professional and courteous. The flight was pretty smooth Taking off and landing. Overall very happy with my experience.
Pros: Crew fantastic.
Cons: couldn't check in earlier
Pros: crews at the counter were horrible and the flight was delayed
Pros: It was all good except baggage policy.
Cons: Not paying more for the baggage than the ticket.
Pros: Quick boarding, pleasant flight attendants, short flight
Cons: Rickety plane, busing us to the terminal after landing
Pros: we did not fly as we missed the flight due to freeway accident delayed 1.5 hours
Cons: airline told to come back next day and would have to pay another change fee for each leg of the flight totaling $1,000 USD. Opted for another airline to leave same day for same price and spare the cost of another hotel night's stay and taxi charges. airline agents really did not care.
Cons: Delay time was too much!
Pros: Crews are so nice
Cons: Aircraft facilities too old and outdated, should be improve
Pros: The food was good, ang the flying process was very pleasing.
Pros: Crew was super professional,food was delicious and staff were really friendly,first leg of journey was one hour early,definitely will go with them again!!
Cons: Seats were too hard!!
Pros: Flight service
Cons: Comfort of seats in business class
Pros: I liked customer service, food and flying. It was my one of the most excellent flight during my 39 years flying story. No Jerking, smooth take off and excellent landing in Kathmandu international Airport which is surrounded by Himalaya and lot’s of high mountains. I would like to really appreciate Dragon Air pilot, crews and company. I will take this flight again by May 2018. TY Passengers Shyam Limbu & Munnu Limbu USA
Cons: Didn't make it.
Cons: One really bad movie.
Pros: Easy and quick boarding
Cons: We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils.
Pros: The crew was great. They were very quick to respond to any requests and were very accommodating.
Cons: The plane delay for 3 time
Pros: Just fine..
Pros: all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people
Cons: Crew can help made a better trip by slowing down thing. Snark area should be open all the time.
Cons: The food from Canada was very Canadian, but on the way back way more traditional chinese
Pros: crew is OK, Seat is never comfortable for long ride.
Cons: there is no room for improvement because of limited space.
Pros: The Crew was Awesome
Pros: Very enjoyable and comfortable flight
Pros: Excellent crew!
Cons: It could have been quieter.
Pros: Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out...
Cons: The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream.
Pros: Excellent crew!
Pros: The entertainment options were great, the food was great, the staff was friendly and helpful.
Cons: It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep.
Pros: The food and the crew were great.
Cons: I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest.
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS
Pros: Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect.
Pros: Crews were polite and helpful
Pros: We asked at the China air lounge if we could change seats to sit together, which they did.
Cons: Food quality (we did not eat a bite), space
Pros: Flight crew helpful
Cons: Seats to small and they didn't check ID to ticket
Pros: We loved the price, timeliness, communication and friendly service
Cons: The terminal at OKA, it was confusing to find and to get to.
Pros: Low fare punctuality. Much cheaper alternative than any other mode of transportations in Japan. No frill is expected. 10kg of free carry on should be enough for most savvy travelers.
Cons: The back of seat was soft and the person behind me kept pushing/kicking without realizing I could feel it.
Cons: You have to pay for everything
Pros: The airlines was on-time and provided a lot more service to passengers than do American airlines (including a meal on a 3 hour flight).
Cons: Boarding was a mess with everyone lining up at one time and pushing to get on the plane. Not very organized.
Cons: It was impossible to check in online. The main website let me choose English’s but when I clicked on the check-in link it immediately brought me back to a page in Mandarin.
Pros: The cabin staff was friendly.
Cons: The 9:05 PM flight was delayed 1 hour to change a tire. They actually put us on the buses to go to the plane. It takes 10 min just to get to the plane. Once they got to the plane they turned right around and sent us back to the gate. My Chinese associate said they are a safe airline because they often delay the flight to fix problem...
Pros: It arrived safely
Cons: more than 4 hour delay with little to no information. No need to take an e3xtensive bus ride to get to the plane, almost felt like we left the airport.
Cons: Missed the flight by 2 minutes and was refused boarding. Had to purchase three more tickets on another airline to get to my final destination as they were unable (unwilling?) to assit me with rebooking. In the process of trying to sort out a refund but with little hope left.
Pros: Seating was Comfortable.
Cons: Cancel the day of the flight. Had to leave the next day.
Pros: 第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。
Pros: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket
Cons: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket
Cons: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
Pros: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Cons: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
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