The plane was very clean and the crew was very nice.
Very good flight. Very uneventful which os what you want.
The lounge in Japan was busy and smaller. Have great choice of ramen.
Customer service was very good. Food was delicious. Wish the flight was longer.
I was good seat to keep stretch my legs . but couldn’t keep my bag in my hand . because they told me can’t keep my seat is no holder , because no seat fronts of us. wish I can put my leg on something higher. but instead of that everything goood.
Overall was a good experience. Crew members are nice and helpful.
Service is great. Seat is ok. Not much storage room and seat is hard but seat topper was nice. Cabin was very warm most of the flight. Washoku Food was good.
I was too late to get onto this flight. Kayak shouldn't let you book a connecting international to domestic flight when flying ANA. Your domestic flight could be in a different terminal and you won't make it because you have to go through immigration and customs.
Good airlines btu ORL airport messed up the return flight for me. Checking out a connecting flight pax is unacceptable.
Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers. A BIG ISSUE FOR NON-CHINESE PASSENGERS IS THE ABILITY TO CHECK IN ONLINE, by making so difficult or almost impossible there is no chance to get a seat assignment ahead of time then go to the airport and get what is left. THIS IS NOT a SKY TEAM modality.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers.
2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
Small plane with only two lavatories at the back. You must have a good plan to use it before or after the meal, if you make a bad decision, you will end up with standing in front of the toilet for a while till the food carts empty. The good thing is even there’s a slightly delayed, the plane is still arriving on time which is superb!!
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
good flight. food is only so so. I actually did not eat the snack. it does not look too good on the passenger next to me.
Food no variations only beef of chicken no veggie meals
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
My two luggage issue during my trip from kansai osaka to Shanghai. 1st booked tickets online, a iliitle hard time to follow all questions when I booked tickets. I haven't selected 2 luggage so that Spring Airline of osaka crew charged $181 US Dollar with my 2 luggage fee. Also, crew member mentioned I maybe be able to get money some back because I should got differe rate, the rate of luggage should was matched with tickets I ordered from edreams. I did try to access edream at the day I was changing my boarding pass. Therefore, I hope Kayak if can help me getting some my luggage fees back, I will appreciate a lot. Thank you, Jie egusa
This is a terrible airline. Worst seats I’ve ever encountered. Avoid at all costs!
The only two things to like were the price and the actual flight crew. Other than that, there is nothing positive to report above making it to my destination safely, yet later than scheduled or reported by the system. The Spring website doesn't work. I was repeatedly advised to check in online. That's impossible. None of the web functions work. I couldn't check in, pick a seat, purchase checked baggage. The phone numbers don't work. I tried every number I could find and was never able to even connect. I tried calling from my US phone and from my wife's Chinese phone. So I knew I would have to pay whatever they said for my baggage. On arrival to the airport, (HRB international terminal is a mess and also poorly run), the staff charged over $150 usd for my luggage. The luggage requirements on the web site are confusing and not close at all to industry standards. They blur the line between "Spring Air" and "Spring Japan". Kayak lists it as Spring Japan, the web site only delineates between Spring Air Domestic, Spring Air International, and Spring Japan, but doesn't make clear whether an international flight to Japan would be on Spring Japan. After checking the 1 suitcase, which took a long time for the attendant to even figure out how to do, I was told later that my carry on was too much and then there was a communication problem and I finally told them (interpreted through my Chinese wife) that I didn't mind paying for 2 bags, but I had to rearrange because I had batteries in the carry on which arent allowed to be checked. That requires the attendant to refund my first payment and te-cjexk both suitcases. She so forgot to give me the bag ticket and came to find me later. I was then motioned to go upstairs to the security screening without my wife accompanying to help translate. Then while about to be frisked, the attendant came to ask me to look inside one of the suitcases. So I went back to the check in a 3rd time to literally show them a flashlight in my suitcase. After all that, I made the tedious path through screening, & immigration. The gate wasarked for my flight. But when boarding time passes, nothing happened. None of the announcements were in English. At some point, they announced something and half the people near that gate got in line, but it wasn't moving. Some people were eventually going up and asking. I did and it turns out there was another flight to Korea link g up at the same gate, unmarked by the board. So I had to guess when that line was finished and my tokyo ight boarding finally started. My flight was scheduled to depart at 10:35am. The line for the boarding didnt even occur until 10:49am. But the Kayak app was reporting the flight as only 10 minutes late. We probably took off at 11:30am or so. I don't believe the plane wasn't ready. They were just having difficulty organizing the crowds into the trams that transport the passengers to the tarmac. The flight was mainly done because it seemed to only be about half booked. So there were many empty seats which helped. But then I find out that the flight crew will only accept Chinese or Japanese CASH for food, beverages, and snacks...even WATER. If I had known prior, my wife had Yuan cash but it is never used in China so I didn't have any. This airline is horrible and I should have paid for a better flight but it was the only one that got my plans very well. My wife later told me that it was well known to be a poorly run airline, but she didn't realize that's who I booked. I didn't interact with the crew much, so nothing to complain about there. The check in staff were nice, but somewhat incompetent. Never again.
