China Eastern's Business Class offers lie-flat seats in a 1-2-1 configuration for privacy.
China Eastern's Wi-Fi uses a Chinese IP, blocking Western social media sites.

| Low season | March |
|---|---|
| High season | September |
Direct departures
Shanghai Pu Dong to Milan
Monday
Air China, China Eastern
Air China, China Eastern
Tuesday
Air China, China Eastern
Air China, China Eastern
Wednesday
Air China, China Eastern
Air China, China Eastern
Thursday
Air China, China Eastern
Air China, China Eastern
Friday
Air China, China Eastern
Air China, China Eastern
Saturday
Air China, China Eastern
Air China, China Eastern
Sunday
Air China, China Eastern
Air China, China Eastern
Direct returns
Milan to Shanghai Pu Dong
Monday
Air China, China Eastern
Air China, China Eastern
Tuesday
Air China, China Eastern
Air China, China Eastern
Wednesday
Air China, China Eastern
Air China, China Eastern
Thursday
Air China, China Eastern
Air China, China Eastern
Friday
Air China, China Eastern
Air China, China Eastern
Saturday
Air China, China Eastern
Air China, China Eastern
Sunday
Air China, China Eastern
Air China, China Eastern
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!