Daily cleaning, installation of cabin HEPA filters on flights from Shannon to Indiana
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Indiana up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"
Pros: "Nothing good to say for this flights overall."
Cons: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."
Pros: "The crew was kindly and friendly"
Cons: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Pros: "It was just a stress and hassle free experience."
Cons: "Nothing really."
Cons: "improve the accompaniment of the drink"
Cons: "Will never book a trip with you"
Cons: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"
Cons: "Departure and arrival was late."
Pros: "TV in seat, new plane. I liked nothing else about this crappy airline."
Cons: "Delayed because they couldn't fit the luggage on the plane, had to pay extra for my family to sit together, worst service ever on board, the slowest old ladies pushing the cart, 90 minutes late in perfect weather, took forever to get the baggage."
Pros: "Able to Get later flight since original flight cancelled."
Cons: "flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight"
Cons: "Flight was rescheduled for 4 times ... Every time standing in a line for the new boarding pass"
Cons: "I think the air quality on the flight from Toronto to Seoul was bad. I felt really neaseous for most of that flight and thought I would be sick on the landing. the illness went away completely once I landed and I didn’t experience it on the Asiana flight from Seoul to Phuket"
Pros: "Our connecting flight was cancelled due to weather. That is truly out of the airline’s control. What is in their control is communicating the status of the flight with us. When we checked in they took email addresses and cell phone numbers for status updates. We never received any updates. Consequently we didn’t know the flight had been cancelled until it was too late to make an adequate adjustment. On top of that we had to deal with the worst customer service rep in the world at the ticket booth when we struggled to make alternate plans. Completely unsatisfactory experience."
Cons: "Flight was delayed by almost 3hours and I missed my connecting flight in Toronto and had to wait another 3 hours. Air Canada did not seemed to care about my difficulties at all."
Cons: "few movies"
Cons: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."
Pros: "Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!"
Pros: "on time."
Cons: "I am still in Toronto, just made it to the hotel. Due to a strike the luggage could not be checked for custums. I won't be able to fly home to Indianapolis till 12:35pm tomorrow"
Cons: "Extremely dirty planes. Rude staff."
Cons: "Flight delayed by 2 hours"
Pros: "The price was good and connections were well-timed, and my seat-mate was a nice guy!"
Cons: "There was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Pros: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Pros: "Quick boarding, service was excellent and quick."
Cons: "Don't like the Eouge entertainment system. Fortunately there was iPad rental.....at a price."
Pros: "Late, no food"
Pros: "I liked nothing. Lech Grabinski"
Cons: "my flight was late by 3 hours, lousy airplane, no service, no food, never again on Air Canada, even for free, Lech Grabinski"
Pros: "Flights all deprt s and arrived on time which allowed us to make our connections. A bonus is the flight attendant was pleasant Air Canada Concierge was a real help this entire trip"
Cons: "Our luggage did not arrive with us."
Cons: "Not on time. I missed my connecting flight"
Pros: "The ice cream and the one woman in customer service that actually seemed to care."
Cons: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
Pros: "The Air Canada ground and flight crews did the best they could in a bad situation."
Cons: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Cons: "We missed this connecting flight"
Pros: "Free movies and t.v. Friendly flight attendants On time flight and when delayed, everyone is very responsive about moving as quickly as possible. The ticket agents are much friendlier than other airlines"
Cons: "In a 2 hour 20 min flight, the flight attendant finally asked me for something to drink with only 45 min left in the flight. Why was only one person serving the whole plane? Also, we should be offered at least a complimentary snack of pretzels/peanuts. Lastly, the carry-on luggage "sizer" at the counter is way too small. My carry-on that I take with me all of the time didn't fit. But when I was able to take it on without using the sizer, it fit just fine."
Pros: "On time."
Pros: "Entertainment on this flight was comparatively better than the flight we took from LAX to Toronto...Snacks was also better on this flight than the LAX to Toronto flight which really confuses me as to why?"
Cons: "The wait time though for our flight was 6 hours and there were 2 or 3 other earlier flights to LAX that day.."
Pros: "Crew was excellent"
Cons: "Long delay while a new crew was flown to Toronto. Has root cause of original delay been identified and steps taken to ensure it doesn't happen again?"
Cons: "Air Canada Oversold my flight, the process of reaching my destination was incredibly painful and uncertain. For example -at one point an Air Canada service representative provided me with a ticket for my original flight with a seat assignment however when I tried to board the aircraft the gate agent confiscated the ticket and then destroyed it advising that I was not supposed to get a seat. Air Canada gate agents and check in staff were visibly struggling with the computer booking/reservation system at multiple points throughout this process. For example - at one point my bag was checked on a flight that I was not on and the gate agent openly expressed disbelief and concern that it was happening outside their control... very concerning."
Cons: "Staff was rude, Flight attendant was not. Very bad terminal-small, packed, no seating, no help. I was using w/c help but was passed from one person to another, was left at gate with no help to get to another gate or anything. I had suitcase, bag AND a w/c to manage by myself. Difficult to get to bathroom let alone try to get anything to eat or drink( so I didn't). Delays x3. Staff didn't know what was going on. (Other flights also) couldn't hear announcements."
Cons: "1 bathroom for entire coach class? Consistent line of 4-5 and sitting in the back meant someone standing next to me. Turbulence mandated seating generated overt unhappiness from many passengers."
Cons: "We left 2 hrs. late. I had only 45 min. to catch my connection in Frankfurt. Had to run through that huge airport with a broken toe!"
Cons: "almost all planes were delayed...this one was delayed by 2.5 hours. After being up for 20+ hours traveling from abroad, it was a bad experience to have to wait so long for planes to arrive for last leg of journey"
Pros: "I haven't flown in a while and used the USB and 120V outlet with was supplied."
Cons: "As the plane was changed, I needed to check my carryon bag as there wasn't enough space available."
Pros: "Although I had to walk quite a way to get to my seat, once I got there, I had a very comfortable and enjoyable flight. The food was good, the bathrooms were close and easy to get to, the crew were friendly and helpful."
Cons: "I wish there were more wholesome movies or audio books to choose from."
Cons: "Three hour delay with no real explanation is unacceptable"
Pros: "The crew did a fine job after a hard day."
Cons: "The monitor showed delay after delay--finally at 2 1/2 hours--and no one ever made any announcement. Customer service desks were closing and there was no agents at the gate. Customers did not get any information about why they were leaving at 23:25 rather than 20:55. Finally one agent started to fill us in but no announcements in gate area. This was a really unpleasant delay situation. We needed a lot more information and gate agents to help out. I will strongly try to avoid Air Canada in the future. Overall two thumbs down on the experience."
Pros: "Friendliness of flight attendant. Plane clean and newer than others I've flew on."
Cons: "Lack of more flights throughout the day. Also sometimes flights are late as there are crew changes or planes flown from other cities to Toronto to accommodate the flight. Making departures late to leave. In spite of this, I would still fly Air Canada."
Pros: "Not much"
Cons: "did not get my choice of meal Crew not accommodating"
Pros: "The flight being only an hour and a half."
Cons: "No entertainment, no coffee, and the flight attendant looked like she was over it."
Pros: "games and movies!"
Cons: "it was sort of really hot on the plane in the beginning of the flight and opening the air didn't help a whole lot"
Cons: "Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis"
Cons: "E-175 is very comfortable"
Pros: "Flight was fine. Just like any other."
Cons: "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
Pros: "Staff is great and on time"
Cons: "It was Hot...AC was not really working"
Pros: "Service was good"
Cons: "Delay of over 1-1/2"
Pros: "Crew was very kind and apologetic for delay."
Cons: "Delayed 2 hours and forced to deboard when I can drive in 3 hours."
Pros: "The flight attendants loaded the passengers on smoothly despite a mainly full flight. Service was impeccable and flight arrived early!"
Pros: "Crew was friendly"
Cons: "Bit of turbulence due to weather"
Pros: "The boardong process was well organized and we arrived earlier than expected."
Cons: "No complaints"
Pros: "New plane, roomy, good free entertainment options."
Cons: "2 short a trip to serve food"
Pros: "Fast and effective. On time and crew was nice and helpful."
Cons: "No food, you had to buy food. All they have was pretzels and drinks. Seems like service airlines offer now are worse and prices are not any lower!!"
Pros: "Pleasant staff. All smiles and very agreeable at the gate and checkin, but..."
Cons: "This new unassigned seat fare that offers the "cheapest rate" also doesn't allow a checked bag. What this means is that you have to do two separate searches to compare the basic economy price and the upgraded economy to see if the difference is less than a checked bag. It makes the booking process unecessarily complicated, so much so that I'm just going to exculde United from the list of airlines when I do a search on one of the aggregators"
Cons: "The flight was delayed 7 times and by 6 hours"
Pros: "Comfy plane, ease of connection"
Cons: "Nothing really"
Pros: "Shirt flight"
Cons: "Same issue with baggage on arrival no entertainment or food"
Cons: "The flight was delayed 3 times for a total of 2 hours late due to "air traffic control""
Cons: "Was ok"
Cons: "3 delays"
Pros: "On this specific day, flight/s didn't go as planned starting with flight cancellation due to mechanical issues. However, I did eventually arrive."
Cons: "Flight was cancelled. Second flight overbooked and I was bumped. Put on connecting flight versus direct for third try at getting to destination. Almost bumped again. Finally arrived 10 hrs later."
Pros: "It was delayed n delayed again it's always a problem"
Pros: "Easy buddy"
Cons: "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
Pros: "Flight was fine."
Cons: "Didn't actually fly to Indianapolis due to missed connection, flew from LAX to SFO to ORD to IND. Two days to get home from Los Angeles."
Cons: "Cost too much."
Pros: "It was ok"
Cons: "It was ok"
Pros: "The flight was very delayed into Newark due to weather, but the service and updates were good."
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Pros: "Same as for first leg"
Pros: "Boarding process was easy"
Cons: "Had us planeside check our roller bags but had at least 4 overhead bins around us that ended up being empty. They then took a substantial amount of time to unload the plane side checked bags. I was toward the rear of the plane and still had to wait."
Cons: "Custermer service for United is terrible. Not impressed at all."
Pros: "Wifi n t.v. sets"
Cons: "Both flights were late !!!!"
Pros: "i liked the fact that it was a short trip so i could make my way home from there."
Pros: "Fine. Wish my earlier one wasn't so delayed."
Cons: "Same as the first one"
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."
Pros: "First time flying in many years. United Staff very helpful and were helpful when I had questions."
Pros: "Nice specious plane but seat backs were concave and offered no support"
Pros: "Ahead of schedule and pleasant"
Pros: "It didnt crash"
Cons: "Flight cancelled - again - and due to mechcanical issues"
Pros: "The flight was short 102 people so the attendants were very attentive."
Cons: "A seat with more cushion would be nice for an 8 hour flight."
Pros: "They made up time since the plane left late."
Cons: "The man who was boarding us announced to the whole area that if your ticket says to see him just sit down and wait to be called because he's "getting irritated". Terrible customer service! The crew on the plane acted like they didn't want to be there. They had a ton of empty seats but announced that we can't move up or change unless we pay for it with our credit card. I understand it but it sounded really bad. Not welcoming at all. Will avoid United in the future."
Pros: "Everyone was very accommodating! Thank You."
Pros: "On time and nice attendants"
Cons: "I paid $59 to upgrade to a premium seat and it was terrible with my feet being in the aisle where the service cart rolled"
Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Airlines flying from Shannon to Indiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shannon to Indiana
Masks required on board, masks provided on flights from Shannon to Indiana
Social distancing seating
Middle seats unavailable to book on flights from Shannon to Indiana
Testing for antibodies, testing for symptoms for flights from Shannon to Indiana
Waiving of change fees. Search flexible flights from Shannon to Indiana