Daily cleaning, installation of cabin HEPA filters on flights from Shreveport to Mexico
|August||Best time to beat the crowds with an average 3% drop in price.|
|February||Most popular time to fly with an average 22% increase in price.|
Average price round-trip
|$627||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 404,638 active cases of COVID-19 diagnosed in MX and 20,298 deaths as of Jan 22 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Mexico.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was nice"
Pros: "All was great"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Crew was awesome"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."
Pros: "The movies were entertaining"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Nothing - missed flight"
Cons: "Need to reschedule flight to tomorrow morning...."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Almost everything."
Pros: "Free movies on plane, quick boarding! Ok time :)"
Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Cons: "That we did not have a seat assigned"
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Quick and everyone was friendly"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "They lost my luggage."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "great flight free movie going down"
Cons: "no free movie/tv coming back"
Pros: "Very satisfied. Great service"
Cons: "The flight was delayed for 4 hours."
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "Outlets to charge your phone and watch movies."
Cons: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "Very comfortable"
Cons: "Nothing, besides the flight was slightly delayed but not by long"
Pros: "Flew in First Class. Felt very pampered"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight."
Cons: "Be on time!"
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Pros: "The entertainment was great and the crew was very friendly"
Cons: "The seat I got wasn’t that good"
Pros: "Legroom and entertainment (using own tablet) both very good."
Cons: "Did not serve food."
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "Crew was great, served us multiple times ! Even tho crew was late 25 mins. We have landed 10 mins early"
Pros: "Our stewardess was amazing. Took very good care of us. My son was sick and made sure a wheelchair was available for him total take us to transportation. Made our trip. Thank you!!"
Cons: "All was good"
Cons: "I would expect that with a 5 and half fight that some sort of food besides ti terrible cookies and pretzel would've been offered!! A very long time to go without food!!!"
Cons: "Both flights delayed"
Cons: "More water and a tv like air Canada"
Cons: "Serving with patience. Not being late all the time for boarding and for off-boarding."
Pros: "Kayak is great for finding the right flights that fit my travel schedule. WestJet staff are very friendly and are very helpful getting you on board the plane."
Cons: "The WestJet BASIC fare restrictions are very anti-customer centric. I know the fare is about price only. However, prior to the change the airfares were the same, but the restrictions, like missed flights were less penalizing. This fare structure is a WestJet - Win; Customer - Lose."
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "Great price"
Cons: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Cons: "There wasn't any food to purchase other than a few snacks. That's just not good enough for a 6 hour flight, Really poor."
Pros: "Crew very kind and smily. Very punctual."
Cons: "Prices ridiculous, one coors light 7dollars and with 7 dollars you buy 12 coors light in Mexico!!!. Food really bad and prices worse. No entertainment."
Pros: "Amazing Service at the registering counter at the airport. One for the two flight attendants was very nice. Unfortunately, he was not the one assigned to my section."
Cons: "One of the flight attendants was incredibly dismissive. “Forgot” to ask for my order to get lunch, so needed to call him so he could take my order (he was already in the middle of eating his own food) and of course by then what I asked for was not available, and the options for food were bad. On top of that, the trash from the top of my table was not cleared for a long, long, long time (even though everyone else’s in my section were clean). First time this happens to me in all my years of flying, specially in upper economy class."
Pros: "The flight staff were excellent. Very pleasant to deal with and very accommodating. They really let you feel that they were there to help and if they could they did."
Cons: "The only real irritation was the check in process. I have no issue whatsoever with the 23kg allowance per bag but the process for checking your bag, especially if you were over the limit and what the consequences may be were not obvious. My wife and I had two bags, mine was 4kg under the allowance and my wife's was 2kg over. If I had known this was going to be a potential GBP45 charge we would have shuffled things about to balance the bags. It needs to be made clear to people that they can actually weigh their bags first to find this out. My bag was already tagged and gone when we went through a lot of hassle to reduce my wifes bag weight. Anyway, this is a suggestion so that future passengers do not encounter the same frustration."
Pros: "Joesph air host was amazing! Took care of numerous people with kindness & professionalism on our morning fright from Toronto to Vegas!"
Cons: "Lots of kids on the flight. Parents did a great job coupled with the staff. I very grateful! I needed a nap ! Iol"
Pros: "En tiempo y algo cómodo"
Cons: "Que no hay aperitivos para ser un vuelo internacional de 4 horas."
Pros: "I always use Kayak to book my flights! The website is user friendly and the prices you see are round trip. WestJet is fantastic! Service is great, the seating is spacious for the price. Always seems to be on time or early arrival."
Cons: "Can't rate food. None provided."
Pros: "As it was a red eye flight, we didn’t utilize the food options. My answer is better identified as ‘n/a’."
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Pros: "The service of the crew was fantastic."
Cons: "No food included just water and Coke."
Cons: "Paid good money for this flight to Cancun, no wifi, and no movies etc... This is unacceptable and I'm very disappointed as a long time WestJet flyer"
Cons: "Flight crew arrived late delaying take off"
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "Reasonable price"
Cons: "One of the flight attendents was rude. The head rests on the chairs didn't work. The chairs where uncomfortable. The plane was delayed. The drink selection was poor. The overall general westjet hospitality was just way below average and I felt like the company is turning so cheap I was worried they may have double sold my seat on the plane."
Pros: "Great service and atmosphere! The crew was so helpful!"
Cons: "I wish you could make the seat space bigger..."
Cons: "Friendly. And a nice quick/smooth flight."
Cons: "Took 45min to bag check (3 agents and only 3 families ahead of me) and when I did bag drop, I’d already checked in online, the agent tagged my luggage to Calgary not vancouver and put it under someone else’s name. It’s been over 34 hours and still no word from westjet. Calgary is an 1 1/2 hr flight to Vancouver. Not impressed."
Pros: "Friendly crew."
Cons: "Delayed flight. + Even though I've ordered my meals online in advance, the crew didn't know about it and I had to end up asking for my sandwiches. They should have a list and bring the food proactively instead of waiting for you to show the order recipit."
Pros: "Boarding was a breeze and we arrived in Cancun early which was great."
Cons: "The cabin was freezing. I fly often and I always pack a sweater and a blanket but even that couldn’t keep me warm because the cabin was so cold Also, my meal that I purchased on the flight was frozen all the way through. It was literally like biting into a popsicle. My teeth hurt for the rest of the flight after just one bite. I asked for another sandwich which took a while because they were busy with other passengers. My replacement sandwich felt just as cold but it wasn’t frozen solid like the first one. It seems like a minor inconvenience but it became quite frustrating."
Pros: "Staff are friendly"
Cons: "The on board menu only caters to rabbits and squirrels. I get some people like to eat that way but what about the other 80 percent of the population????"
Pros: "The flight was ok and the customer service overall good."
Cons: "A bit disappointing that the flight didn’t even have monitors to watch movies , you got to use your own tablets or cell phones. I prefer to save batteries on my devices when I’m travelling :)"
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "I am mute and the staff was generally good at accommodating my communication methods. (still wish more staff knew American Sign Language; that remains the best flight experience ever)"
Cons: "Staff updated my status to Deaf passenger without my knowledge. I am not Deaf, my hearing is fine and I understand English perfectly. I have no problem understanding the safety messaging. I am mute, I can't talk, that's all. I try not to misrepresent myself so that I don't take resources from Deaf people, so this frustrated me. also, I guess WestJet changed food policy again, now MUST pre order food, because no food was available on the flight if not Plus."
Pros: "A short haul flight"
Cons: "No issues"
Pros: "Aisle seat and the crew was great!"
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "The crew so nice and helpful"
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."
Cons: "Flight was delayed 2hrs."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "Good flight"
Pros: "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Cons: "Do you really want a list?"
Cons: "To have us sit together"
Pros: "On time"
Cons: "Smelly WC and crew"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Cons: "Entertainment or WiFi being available"
Pros: "Nothing. Iberia Airlines employs theives."
Pros: "The warmth service that made me feel at home"
Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Cons: "The plane is in terrible shape"
Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."
Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Quick flight, ease going through customs"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Horrible customer service and delayed all our plans"
Cons: "Lack of entertainment"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "I had to document my luggage in every airport"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "Buenas actitudes"
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Pros: "Excellent legroom, friendly service, on time"
Cons: "Delayed for no reason, very irresponsible msnagement"
Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."
Pros: "At least this one is on time."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Cons: "Individual TVs, perhaps"
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Pros: "second flight was delayed about 30 minutes"
Cons: "Bring back the individual TV's"
Pros: "Very friendly crew, my flights were on time, good selection of movies. That's about it."
Cons: "Their Basic fare should be renamed "Bare-sic" – you have to pay for almost anything. Food choices can be better. I guess they can pay the Munich airport to get better treatment and not having to bus their passengers around."
Pros: "Great Crew"
Cons: "Was a great flight"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Cons: "Flight delayed 1h30, no food or beverage served!"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Cons: "Delayed for more than 2 hours, at midnight, then more delay over the plane"
Pros: "The flight was comfortable and the crew were very nice."
Cons: "I didn't look like that we had to board outside because a flight going to Texas was late."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Pros: "Free upgrade despite the delay so it was great."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "quick flight"
Cons: "seats are very cramped"
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Cons: "They ran out of choices."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "The crew and flight was great."
Pros: "Everyone was very helpful."
Cons: "You overbooked the flight"
Cons: "I am million miler in Korean air. It's a seven star airlines"
Cons: "4:30 late departure from ORD due to broken plane."
Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Cons: "Delayed flight due to crew."
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Pros: "Smooth, left on time. About an hour flight."
Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Pros: "Top notch airline - staff is personable & comfortable seating"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Pros: "Ended up leaving earlier than scheduled."
Cons: "American Airlines holding open seats until right before the flight leaves."
Cons: "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."
Pros: "Getting off the plane."
Cons: "The flight did not have enough immigration forms for all the guests. The wifi did not work. The seats were uncomfortable and small. The plane emitted a deafening high-pitched whistle for about 10 minutes at a certain altitude. The plane wreaked of nauseating jet fuel as we waiting on the Tarmac. The flight crew at the gate was rude and inattentive."
Pros: "No problems, our connecting flight was a little late but still made this on time."
Cons: "More comfortable seats."
Pros: "Crew was great. Flights were smooth. Good beverages and snacks."
Cons: "The seats have no leg space."
Pros: "Nothing very bad experience, the staff very nasty !!"
Cons: "My flight had a big the delay, and they didn't really help us with flight connection they we us hartzell time . Also one is my suitcase did come on time . The seat were very bad for economic class . I WON'T EVER FLIGHT FROM UNITED AIRLINES!!! I ALWAYS TRAVEL THIS MY FRIST TIME USING THIS AIRLINE I WON'T DO IT AGAIN!!!"
Pros: "Seats are small. Mans arm was touching me the whole flight."
Pros: "Smooth flight overall, no major issues"
Cons: "Older plane, limited entertainment options"
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "The flight attendants were surprisingly courteous."
Cons: "The “new” boarding process was a disaster."
Pros: "The entertainment can stream a large library of movies to your device"
Pros: "Efficient and professional staff"
Cons: "Being so late"
Cons: "It was cancelled"
Pros: "Every thing about it except for snacks Wish there was a meal from sfo to ohare"
Cons: "The piolets ability"
Pros: "Quick boarding and on time take off"
Cons: "Nothing to report!"
Cons: "At boarding/check-inn there was inly one young women to handle the crowd of passengers boarding. She was over worked, but did real welll!!!"
Pros: "Friendly staff"
Cons: "Too cold"
Cons: "The staff does not respect or bother if it is full filght"
Pros: "8 hour international flight and no leg room but worse was no entertainment... a pathetically small back of seat screen with very limited programming supplemented with access via your iPad... should have been great but no access at all on both legs as you access via unitedwifi which is just not strong enough. Great staff and the rest of the flight was fine"
Pros: "Good seat with leg room"
Cons: "What is Kayak anyway? Check your records Kayak in no way helped my travels. Kayak was not able to book my lame flights with the lame and soon to be bankrupt again airlines. Kayak has done nothing but waste my time. Thanks. Is Kayak publicly traded? I'll have to look that up. Great short sale right there."
Cons: "Unassigned seating from the beginning of the trip made the trip arduous."
Pros: "The crew"
Cons: "The seats r too small"
Pros: "Not much"
Cons: "Delays the entire trip for no discernible reason."
Pros: "The desk people were nice in Phoenix, AZ"
Cons: "Our flight was delayed 6 hours so United rebooked the whole flight, however they made no attempt to inform us before we arrived at the airport. We found out when we arrived to our gate to board. So because we did not know about the delay until the time of boarding, we missed all other flights out because it was 8pm and no more flights could take us to our final destination. We did receive a hotel voucher but we had to pay for a taxi back to the airport as well as we had to pay extra for our car that had been sitting in the airport garage overnight. It should have been $2.50, but because it sat in the garage overnight we had to pay $20."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "The plane delay wasn't explained"
Pros: "Crew was pleasant and responsive"
Cons: "Nickel and dimed for every aspect of the flight. Very uncomfortable seating. Definitely not comfortable for anyone over 4'5" and over 100lbs."
Pros: "I got to my destination on time so it was perfect"
Pros: "The captain of the plane was polite and kind."
Cons: "The weather in SF delayed is so very long while the airport staff were rather rude at both airports. And after all that, my bag did not make it on my connecting flight- or maybe it did but you guys texted me it didn't via your little app- and I had to go back for it mysef the next day becuase you would not deliver it or help me find it. wanted to be compensated for my long and horrible ordeal."
Pros: "Flight and service experience was good."
Cons: "Pre check not added to boarding passes"
Cons: "Delayed because of baggage not being ready for flight."
Pros: "Service on board and at the gate was wonderful. Crew was great. United's entertainment options are the best."
Cons: "Delay of over four hours due to two maintenance problems on two different jets. Customer service did not seem fully informed of the problem and there was a lot of confusion among the passengers. Communication could have been clearer."
Pros: "Crew was efficient and professional while being very congenial."
Cons: "Seats would't recline due to the emergency exit behind my row."
Cons: "6 hour delay with no explanation or communication."
Pros: "United entertainment options are fantastic. Using their app and on board wifi we have access to a very large collection of free movies and tv shows that kept me entertained"
Cons: "We taxied on the runway for over an hour waiting for a spot to take off. That is acceptable as the airport was dealing was lightning strikes. What was not acceptable was that fact that the airplane cabin during this time was a sauna. The air conditioning did not work and the entire airplane was really hot the crew said that the air was turned on all the way but that was having no effect. Beverages were served 5 mins before landing. How do we seat or drink anything in that time?."
Pros: "Would like to select seat when purchasing ticket"
Cons: "Having a middle seat"
Pros: "The accuracy"
Cons: "The chairs"
Cons: "We were in Cleveland and our flight got cancelled. We confirmed a flight out of Canton. Drove the hour only to find that flight to be cancelled also. Drive from Canton to Chicago and arrived at about 2 in the morning. We had tried to change our flight to leave two days earlier. The fee for changing flights was more than the tickets were initially but when you cancel it its tough break for us."
Pros: "I'm home safe"
Cons: "The delay"
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Late by almost an hour"
Cons: "Everything was good"
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Pros: "They serveded drinks and I have to buy a sandwich that it was not good at all"
Cons: "A little bumpy"
Cons: "Three gate changes prior to departure"
Cons: "Original flight was cancelled the night before due to aircraft maintenance. Then too find out that United was only flying 1 plane per day from POS but when purchasing the ticket its listing multiple flights is TERRIBLE. The unorganized, under staffed situation in the airport that had NO answers or explanations for people was TERRIBLE. Once on a rescheduled flight having to sit on a plane for nearly 3hrs due to the flight being completely full with passenager and baggage that the required amount of fuel couldnt be added other wise we would have been over weight, not having enough lunches and beverages for all passenagers, missing my connecting flight and also having my luggage left behind and having to wait another day to recieve it. I was in the airport from 430am and didnt make it home to CLE until 10pm......ABSOLUTLYTERRIBLE!!!"
Cons: "It would be nice to see a smile and enthusiasm from the attendants. Service? Waited almost two hours before my empty bottle was removed from my tray top. Asian airline attendants can teach UAL's a thing or two about the art of service."
Cons: "Husband and I sat in separate rows and both of us were squeezed in the middle. The window seat next to me was empty but one lady asked if another guy to move there so her and son could sit next to each other's."
Pros: "We left Chicago very late. The plane had not been fueled before boarding. We waited what seemed like an eternity. while the pilot apologized repeatedly it was still ridiculous to have to wait that long for the plane to be refueled when it should have been done before boarding."
Airlines flying from Shreveport to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shreveport to Mexico
Masks required on board, masks provided on flights from Shreveport to Mexico
Social distancing seating
Middle seats unavailable to book on flights from Shreveport to Mexico
Testing for antibodies, testing for symptoms for flights from Shreveport to Mexico
Waiving of change fees. Search flexible flights from Shreveport to Mexico