Daily cleaning, installation of cabin HEPA filters on flights from Shreveport to South America
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Scores according to KAYAK customer reviews
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Cons: "Mejorar el espacio"
Pros: "Crew was really nice, the timing of the flight is ideal."
Cons: "Bring the same entertainment options available in the US domestic flights to this leg, such as movie streaming via wifi."
Cons: "my luggage arrived wet, nobody was responsible for it"
Cons: "They lost my luggage and barely made it to connection flight with nobody to help find gate"
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Pros: "food,movies, prices"
Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"
Cons: "The food terrible"
Cons: "late departure"
Cons: "Broken entertainment control set seat 11 window."
Cons: "No snack"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Cons: "Did not offer enough WATER."
Pros: "The nicest flight crew we experienced"
Cons: "The chairs were tight together"
Pros: "Entertainment, crew"
Cons: "Several flights were delayed and canceled on last minute."
Pros: "On time, food service"
Pros: "Good food, kind staff, free booze"
Pros: "The attention and services"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Pros: "The food was fabulous!"
Pros: "Clean comfortable and on time"
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Cons: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"
Pros: "one more bag"
Pros: "Nice meals, attentive staff"
Pros: "Efficient and nothing annoying."
Cons: "This was on Avianca, not American Airlines"
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "On time performance; friendly, competent staff."
Pros: "Avianca personnel helped as much as posssible because I am a frequent flyer in Star Alliance but there was only so much they could do"
Cons: "The itinerary I selected from Kayak site was impossible to accomplish especially with checked luggage because they would not transfer my bag from one airline to the next. Although I got my luggage quickly and got to the check in counter right away, the flight had closed and I had to wait for the next flight."
Pros: "Immediately after I finished with the check in agent, two men flashed police badges, grabbed my bags, and took me to a sketchy back room upstairs and absolutely tore apart my bags. While my bags were being searched they peppered me with questions. It lasted about 20 minutes and it was extraordinaryly stressful because they didn't seem to care if I was going to miss my flight. Normally, i wouldn't blame the airline for this, but another lady who was similarly harassed said that when she asked someone they said that if you're traveling alone and booked online, you got flagged for this extra screening. (A young German man was also dragged to the back room... we were all very non-Andean looking). That is ridiculous criteria to prevent anything- terrorism or drug smuggling! I would think the airline/police could come up with better criteria. Also, there was no drug sniffing dog and they didn't even have me turn on my gigantic camera... which I have had to do in the past to demonstrate that it was functional. Horrible."
Pros: "Delays. Gate changes on both flights."
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Cons: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
Cons: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "On time flight"
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Check-in was outstanding."
Pros: "No problems, our connecting flight was a little late but still made this on time."
Cons: "More comfortable seats."
Pros: "The flight was on time!"
Cons: "Economy seats are squished and uncomfortable."
Pros: "The entertainment and crew made it one of the most pleasant flights I’ve been on."
Cons: "The main course was quite gross, but the croissant was nice."
Cons: "bad food, in crazy hours. 15 hours at the airport, the worst flight of my life"
Pros: "Spacious seats"
Cons: "Better wheelchair services. Fended for ourselves."
Pros: "Seats are small. Mans arm was touching me the whole flight."
Pros: "Easy boarding"
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "Flight boarded quickly with enough room for my luggage in overhead bin. Seat by the window had enough leg room with a bag underneath the seat. Flight landed safely."
Cons: "No assistance with placing and removing luggage from the overhead bin by the flight attendants."
Pros: "Departed and landed on time; checked luggage returned in a relatively short period of time; crew pleasant; plane reasonably comfortable."
Cons: "In order to access the bus which took passengers to the plane required going down three flights of stairs and two flights up to the plane. This made carry on luggage and personal bag difficult."
Pros: "Efficient and professional staff"
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Cons: "It was cancelled"
Cons: "The food was really mediocre,no good."
Pros: "Safe flight !"
Cons: "Flight landing was horrible, flight crue was not helpful at all"
Pros: "The entertainment and cleanliness of the flight."
Cons: "The delay and the lack of care for connecting flights"
Pros: "Everything ran smoothly and crew was very nice."
Pros: "Simple boarding process, fantastic friendly staff and smooth ride!"
Pros: "Take off and landing very good"
Cons: "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Cons: "I missed my flight home and still in Houston, united sucks!!"
Cons: "Was stuck in a middle seat on a full flight"
Pros: "Crew were professional."
Cons: "Pay for food, tv, internet connection and no enough leg room"
Cons: "Oh my god these seats are uncomfortable"
Pros: "We boarded very quickly. Take off and landing were immediate. I wasn't interrupted as I slept."
Cons: "The flight was delayed. Ordinarily, a little over an hour isn't bad, but we ended up landing at 1:30 in the morning, local time. I called United expressing concern about the arrival time when I was first notified of the delay and all I was told was "I'm sorry for the inconvenience." I learned later that there was an earlier flight I could have tried to get on."
Pros: "We got there safely and on time."
Cons: "Bathrooms too small and unsanitary. Sick people on board spreading germs. Headphones fall out of kids ears. Airplane too cold. Food not good. Bread is terrible. Wasteful packaging and serving of food. Nowhere to throw away trash. Bad timing and content of meals based on final destination."
Cons: "Nowhere to plug in phones or iPads. Snacks were marginal"
Cons: "Delayed flight with no explaination, missing my gluten free meal and very rude staff who informed me I should have brought me own food. Airline staff were also joking about throwing other passengers luggage around"
Pros: "Good flight."
Pros: "Crew courtesy"
Cons: "Seat space No food at all Internet too expensive"
Pros: "Crew was efficient and professional while being very congenial."
Cons: "Seats would't recline due to the emergency exit behind my row."
Pros: "Flight left on time. Arrived in DC 15 minutes early. Did not use entertainment so no comment there but overall I had no complaints."
Pros: "Great flight, smooth ride, friendly staff"
Cons: "Small space"
Pros: "Flight departed An hour late but caught up time on route. service was cold, rude and lazy. Many passenger brought food trash tray to the station by themselves. Bathroom was gross. Food was salty and I requested water and I was ignored. I finally raised my voice and start asking their names because I would write a complain. Tha started all hassle for me. Long story short, I was demanded to identify if I held Chinese or US passport... I have written a letter to United CEO. I got reply that I would get a reply in 24-48 hours. I'm waiting. My second leg was two hours delay from Chicago to Boston."
Cons: "those FA should be fired, especially the one who demanded to identify my nationality."
Pros: "Horid contract gate agent in Eugene OR. Broke FAA rules. Contacting United for resolution."
Cons: "Rude, unaware of rules, as a 1M flyer one of the ugliest boarding a I've had in ages"
Cons: "The flight was delayed over an hour, which caused me to run to catch my connection."
Pros: "The crew was nice and great with the three very young kids sitting in front of me. Left and landed on time!"
Cons: "Very cramped seating. The on flight entertainment kept searching for a satillite signal, only ever staying on for 30 seconds before searching for the next 3 minutes."
Pros: "Flight, when it the air, was fine. But..."
Cons: "We arrived from Tampa about 8:00am to discover shortly later that flight 558 would be delayed to 9:30am. Then at 9:30 it was announced the plane is to be delayed to 10:30. Shortly after that announcement it was announced a gate change and further delay to 11:30. Then another delay to 12:20. finally departed."
Cons: "Long waiting time to get luggafe"
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "Flight went well, very enjoyablel"
Cons: "The terminal was very hot and overcrowded"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Pros: "Great service!!"
Airlines flying from Shreveport to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shreveport to South America
Masks required on board, masks provided on flights from Shreveport to South America
Social distancing seating
Middle seats unavailable to book on flights from Shreveport to South America
Testing for antibodies, testing for symptoms for flights from Shreveport to South America
Waiving of change fees. Search flexible flights from Shreveport to South America