Daily cleaning, installation of cabin HEPA filters on flights from Sierra Leone to New York John F Kennedy Intl
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,106 active cases of COVID-19 diagnosed in US and 0 deaths as of Mar 3 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Staying overnight in Istanbul because of the 8 hours delay."
Pros: "Everything was awesome!"
Cons: "Nothing really."
Pros: "Loved the amenities kit. The hostess was very nice and always helping with a smile."
Cons: "Small legroom"
Cons: "Chairs spaces"
Pros: "everything was perfect"
Pros: "(see above)"
Cons: "(see above)"
Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"
Cons: "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
Pros: "I am not blaming the airline at all for these inconveniences."
Cons: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Pros: "Interior of the plane"
Cons: "It wasn't communicated beforehand to check in our baggage to electronics."
Pros: "Attentiveness of staff."
Cons: "The check-in was quite hectic."
Pros: "Almost everything from boarding till landing."
Cons: "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
Cons: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
Pros: "Wonderful experience"
Cons: "Lost my bag. Again no gate number from Instambul to NY."
Pros: "There were a lot of very good experiences with Turkish Air. I was pleasantly surprised how friendly and courteous the staff was. Overall, the trip was a pleasure. I would fly with Turkish Air again."
Cons: "Very good"
Cons: "According to the menu we were supposed to have a choice of chicken or eggplants. When it was my turn - it turned out that there was no chicken left. Fine. Eggplants with some kind of lasagna. This lasagna was just old! Old and dry. And cold. It was definitely not fresh. I asked to warm it up. Got another one. Which was not better actually. That was really annoying. Only after one more complaint I was offered some kosher (and now really good) meal instead."
Cons: "Everything good"
Cons: "Very very cramped"
Cons: "Need more vegetarian options"
Pros: "All amazing"
Cons: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Pros: "My mother's luggage was lost and arrived to us ripped the next day and i emailed them yet no compensation has been made and no one has replied to the email."
Cons: "Late baggage"
Pros: "I have been flying with Turkish Airline for over 24 years. And they are the best ever. If they have flights to my destination I sure fly with them."
Pros: "US government sends out travel advisories in timely fashion"
Cons: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."
Pros: "Good in general"
Cons: "Delayed flights"
Pros: "I like every thing"
Pros: "Great staff"
Cons: "Departed late, landed late, baggage claim took over an hour and half"
Pros: "All was ok"
Cons: "To warm in the cabin"
Pros: "Everything is high quality but the airplane interior. It's in need of some updating."
Cons: "See above"
Pros: "see above"
Cons: "See above"
Cons: "Neverrrrr againnnnn!!!!!!!with Turkish airlines"
Pros: "Meals, pillows and blankets, and the pouches with the slippers, toothpaste, etc."
Pros: "Priority lounge access made 12 hour layover less unbearable."
Cons: "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."
Cons: "Similar issues as described above"
Cons: "The airport"
Pros: "The pasta offered at lunch was tasty."
Cons: "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
Cons: "Very slow boarding. No overhead space."
Pros: "friendly staff"
Cons: "It was fine with me."
Cons: "Old plan with old seats and no individual screens. Very disappointing for a major airline! I wish I know it before buying my ticket."
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Cons: "No entertainment options."
Pros: "We got great service and the food was not bad. Additionally, we got lots of free wine!"
Cons: "We were not able to check in online or pick our seats until we actually got to the airport."
Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "Overall was Great."
Cons: "Didnt like the food or the movie selections"
Cons: "No personal entertainment devices on 737-800."
Cons: "No wheelchair provided which was requested for. Touch screen not resetted"
Cons: "I was very cramped in my seat."
Pros: "That I arrived at my destination"
Pros: "Although the ticket was expensive but the server was very great, both British Airways and America Airlines were amazing. one of the best services i have ever enjoyed in my life."
Cons: "The airline cost for travelling to UK should be a little bit modest, I believe the services was amazing I think the pricing was very hight. Thank you and I hope you can work very well on getting the best deal for your customers like me always. Regards Ben"
Pros: "The service was super"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Cons: "Overbooked Long lines Lost bag for my son Rude agents Absude EU 33 charge to book a seat. Bad website. Not a decent customer service. End this airline"
Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."
Pros: "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Pros: "no fresh food"
Pros: "Comfortable seats, attentive staff, good entertainment offerings"
Cons: "AA got rid of the video screens on the back of seats."
Cons: "They are too narrow but most importantly they top part goes forward to much. on other airline planes I can sleep fine but not on this one. Terrible seats."
Pros: "It got there on time!"
Cons: "I would never fly with them again, the staff were rude and you must pay for everything, at least let people us the WiFi"
Cons: "I booked on BA I ended up on AA. US carriers to Europe gives inferior service vis a vis the competition if i wanted a US carrier I would have booked one. It was bait & switch. Compared to whats available in entertainment & comfort on flights, this was like a hires & buggy"
Pros: "2:30 h late!"
Pros: "todo muy bien"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Pros: "Staff was friendly, courteous & helpful."
Cons: "Movie choices were not the greatest, as well as the food choices!!"
Cons: "it was really bumpy"
Cons: "There were no screens by each place!!"
Pros: "Everything in business class!"
Pros: "It was great."
Cons: "Everything was good."
Pros: "Business class is very good"
Pros: "Great entertainment system."
Cons: "Over an hour late."
Pros: "The food was excellent"
Cons: "Did not get to sit with family"
Cons: "No AC or USB charging ports, no individual entertainment screens."
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Pros: "Nothing noteworthy was done well."
Cons: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
Cons: "Better seat"
Pros: "Large space"
Pros: "They an amazing crew"
Cons: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"
Cons: "Old aircraft rickety seats"
Cons: "Airport Addis Ababa is chaos."
Pros: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Cons: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."
Pros: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Cons: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."
Pros: "Comfortable seat and fairly friendly crew"
Cons: "Better reception and understanding at the airport. The staffs are not considerate."
Pros: "Crew was good. Aircraft was fresh and clean."
Cons: "The movie selection is very mediocre"
Pros: "The short flight and pleased to get food."
Cons: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"
Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."
Cons: "The orderliness during boarding needs more work"
Cons: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Pros: "Liked the peaceful plane ride and room"
Cons: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Pros: "I liked they way how did they respect time ( punctual). They were so nice with passengers."
Pros: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Cons: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"
Pros: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"
Pros: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Cons: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Cons: "Lost my bags, missed two connections due to delays, took a bus home instead"
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
Pros: "After a bit of confusion in ADD airport, we reached the terminal where my connecting flight was leaving from. Terminal 1 of ADD airport should be avoided at all costs! Boarding and the flight crew did a admirable and top job and made the difference for me."
Cons: "Terminal 1 Disgusting. Rundown, embarrassing, chaos everywhere and no real sense of security. No police or security presence. You could just walk right into a gate! I was shocked to see this especially being from NYC. If you can avoid Terminal 1 do so. The seats were DISGUSTING! Dirty, warped fabric seating was dirty and caked on. Smelled and many seats were visually broken. I'm glad I brought with me some Clorox wipes to wipe my area down with. You get what you pay for but wow! I would not spend my money on this airline again."
Cons: "flight got delayed"
Cons: "Delayed without explanation or heads up"
Cons: "Check in was a mess in Ethiopia."
Pros: "nice movie but that's all"
Cons: "chair and light broken. tasteless food. small screens"
Pros: "Comfortable flight, pleasant airline attendants."
Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Cons: "The food was not appetizing and the flight ran out of sodas"
Pros: "Excellent friendly service on both legs of journey. CC were easily the highlight. Meals in economy were mucccch better than in business class which is mind boggling. They've got to get this element right. My biz meals looked like it was just dumped on my plate pretty embarrassing. Onboard entertainment could also be improved ...."
Pros: "Flying direct from LA to Europe is a challenge. My other flight got cancelled the day of from another airline but i found this flight 12 hours later direct to Ireland for very cheap. Nice staff and amenities. Socks headphones and plenty of LEG ROOM in economy class. Would fly again"
Pros: "In entabe the way everything is done was very good the food on that day was not good"
Cons: "Luggage was lost"
Pros: "The flight attendants were lovely."
Cons: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."
Pros: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Cons: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Cons: "Ethiopia Airport is ruff. Needs bathrooms renovated and more places for waiting for flights the smoking lounge can be smelled through the hole airport"
Pros: "They made sure we had plenty to eat"
Cons: "My entertainment system didn't work."
Pros: "Friendly staff. Plenty of food and drinks."
Cons: "Didn't like the music."
Cons: "allocated the worst seat on the plane despite choosing a different seat online"
Pros: "Comfortable airline but on the small side. It was perfect for the price."
Cons: "Kosher food was poor. I know there are higher quality options from Israel, Johannesburg, Frankfurt, etc. This meal was from Antwerp and was not nice at all."
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Pros: "I spent 5 hours on the phone and they didn’t help me. They couldn’t even help me the book so I just lost 700 dollars when trying to change a flight."
Cons: "Worst experience in all areas. The phones calls were brutal and no one could help me and then someone could and then they cousltnnagain. No one could find a flight. Took so long for them to look stuff up etc."
Cons: "Better boarding process"
Pros: "Crew was very pleasant and attentive."
Cons: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Cons: "Wasn’t given a blanket"
Pros: "Good Staff, Good Service, On Time Departure and Arrival"
Cons: "The ticket price was so expensive"
Cons: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"
Cons: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"
Pros: "The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman"
Pros: "The on board staff was very nice. That's pretty much the only thing that I liked."
Cons: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."
Pros: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Cons: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."
Pros: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
Cons: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."
Pros: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Cons: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."
Cons: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"
Cons: "Delay boarding,delay riching destynation,poor crew service"
Pros: "I found that the meal served was of particularly good quality and tasty"
Cons: "Custums on JFK was not utilized to check a full plane with tourists. ESTA finger prints took more than 2 hours."
Cons: "the fact I bought a new ticket"
Cons: "Not enough space for my legs"
Pros: "The plan arrived earlier than it was scheduled,everything wss smooth."
Pros: "It is a quick trip which is nice."
Cons: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Cons: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Pros: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Cons: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."
Pros: "Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre."
Cons: "Food and seats"
Pros: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Cons: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Pros: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Cons: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."
Cons: "crew indifferent; entertainment limited; food not so good"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Cons: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"
Cons: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."
Pros: "Flight crew was great, service was excellent."
Cons: "Flight was very cold."
Pros: "Excellent service and space for economy class."
Pros: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Cons: "Boarding. Unorganized and not very customer friendly."
Pros: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Cons: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Pros: "The flight attendants were kind and tried their best"
Cons: "I ordered my special meal 3 times and never got an email confirmation. Because my previous connecting flight with Brussels Airlines was delayed, I didn't have a chance to get something to eat in the airport just in case. As I suspected my Vegan meal was not there. I had to wait until Business class ate to see if they had any leftovers."
Pros: "Great l! The food was good, landing was smooth and seats comfortable. Entertainment options were ok but could be better. Overall I enjoyed my experience and would love to fly with Brussels airlines again."
Cons: "The flight was delayed 2.5 hours and made us miss the connection to Houston. Nobody met us at London to instruct what to do about it. We spent an hour running from one place to another till we found the correct line, in which we spent 3 hours waiting for directions to hotel."
Pros: "Pleasant crew,good ice cream"
Cons: "Meals are OK by repetitive if you have several long flights in one day."
Pros: "Clean, professional and great meal!"
Pros: "pleasant fight..."
Cons: "long flight (it was far through no fault of Brussels Airline"
Pros: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"
Pros: "Excellent staff"
Pros: "It was a smooth flight."
Cons: "Choice of food"
Pros: "Crew was ok"
Cons: "Impossible to check in online if you have a visa. Avoid at all costs seats in row 15. The first row in coach has 3 seats and be row behind has 4 meaning that you are 4 people sharing 3 screens and seat pockets. No room to put your legs under the seat in front of you because they are not aligned with the seats in front. I fly all the time and have never seen this. I am short and has absolutely no room for myself or even my iPad and headphones. Horrible experience. Never flying with Brussels airlines on a transatlantic again!"
Cons: "Not allowing free seat selection when the ticket is purchased."
Pros: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."
Pros: "1st time on Brussels. Wonderful overall trip."
Cons: "The meal home was not so good."
Pros: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."
Pros: "good service clean"
Cons: "waiting a long time for luggage"
Pros: "It's just amazing"
Pros: "Everything was good"
Pros: "Late from Dakar, couldnt provide accommodation at Casablanca, Late again from Casa entertainement system wasnt working on my seat"
Cons: "Pretty much everything"
Pros: "Crew was great! extras were great!"
Cons: "Food was horrible, bathrooms are horrible"
Cons: "3h 45m stuck on a bus without air, then a plane without AC on the tarmac in Tunis in July - is that even legal? And then another 45 min delay on the 2nd leg to JFK for "loading bags.""
Pros: "Amazing cabin crew"
Cons: "Not waiting forever"
Pros: "Food was delicious and crew was serviable."
Cons: "Clean the toilets more regularly."
Pros: "The crew was nice, the entertainment was very good."
Cons: "When boarding passengers it should be a bit more organized. Should offer a vegetarian dinner, it was only chicken or beef option."
Pros: "Yes, seats comfortable"
Cons: "Requested vegetarian meal which was horrible"
Pros: "The crew seemed to get frustrated at times, not really personable, but not mean. Seats were comfortable, entertainment was good. Food was ok"
Pros: "Crews very bad if u asking for something. Nobady care of you"
Cons: "Everything needs to be better"
Pros: "The crew was friendly and polite and the seat was so confortable."
Cons: "The boarding was little bit long if they could make little faster will be appreciated."
Pros: "They were helping an elderly like it was their grandma."
Cons: "Had to buy another ticket. Couldn’t board the first one, no one advised of two visas required. I want my money back for that one ticket."
Pros: "I liked most of things there a specialty the crew they provided more which is good"
Pros: "They give us headphones"
Cons: "The crew need to be more pleasant"
Pros: "Left on time. Friendly crew members and good food"
Cons: "Old plane. Needs a fixer upper"
Cons: "The boarding process was so extensive and repetitive. We were taken to the plane in the middle of the tarmac in sweltering heat and had to stand outside and wait to board the plane. The heat once inside the plane was unbearable and uncomfortable. My seat didn't recline, so I wasn't able to fully relax. Although I can for the crew, English may not be their first language. It needs to be ensured that the English of the crew member making the announcements is understandable. There were so many announcements but the English was rendered unintelligible for the most part. One of the baggage for one of my family members was not there on our arrival but we've since been notified that it has been found and well be sent to us"
Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Pros: "The attendants were friendly and attentive to the needs of the passengers. It is a hard job because some of the passengers could be very rude. I was happy to be able to watch movies to pass the time and to give me a sense of calm as I have not flown very much."
Cons: "When getting ready to board, they need to have signs designating letters requested for boarding. Some people were cutting into other lines and in front of others. There was too much bread given. For example, at lunch we were provided with a cheese sandwich and a chocolate chip muffin. On the positive side, I liked having yogurt with each meal."
Pros: "Boarding and take off were painless with out any discomfort."
Cons: "No vegetarian meal was available on the way back from Casablanca to NY. The media (videos) available were of a very poor choice."
Cons: "Our luggage did not arrive to JFK. We landed on Saturday, 1/27, and there is still no update.... It had expensive rugs and gifts and spices plus more."
Pros: "food, crew and entertainment"
Cons: "boarding and check in at the airport could be a lot smoother"
Pros: "Excellent Job! Royal Air Maroc... Good food etc. For me worst airlines are Norwegian and Air Arabia."
Cons: "Transit is too long."
Cons: "The attitude on the crew faces they act like if they don't get pay for doing what they do pose to do"
Cons: "Boarding took forever"
Pros: "Crew was very friendly and nice."
Cons: "Boarding took forever"
Pros: "Plane was clean, crew was pleasant."
Cons: "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"
Pros: "I liked that I had an aisle seat."
Cons: "I didn't like that the crew lied to everyone and told them that the bathrooms were closed before takeoff, but they chose who could use the bathroom, and we took off an hour late. Not good. The quality of the sound on the televisions is also very poor. And there was only one option for food."
Cons: "Was not given meal requested"
Cons: "The seats were very small"
Cons: "It was bad enough having to do the extra security check at the gate but then after boarding we sat for an hour during which time the plane completely shut down multiple times. We ended up taking off an hour after our scheduled departure time."
Pros: "Food/ comfort / movies / blanket / eye musk"
Cons: "Unfriendly crew - across the board"
Pros: "Nice fight- inspire if my first aborted landing (turbulence forced the pilot to bring us back up) Professional crew-too class Free hotel for my 10 hour layover"
Cons: "They lost my luggage and it took me 4 days of constant follow ups to track it down"
Pros: "The food was good, although I think there should be a more easily accessed vegetarian option."
Cons: "However, there was several delays. We took off late with sporadic and drawn out boarding, and while the crew was pleasant when serving food and drink, anytime there was turbalance or delays they could be very brusque and unpleasant, even raising their voices to passengers over misunderstandings following delays. When we finally landed, we taxied for close to an hour with no explanation, and this is the largest incidence of when the crew was unpleasant with passengers. Instead of explaining the situation, they yelled and raised their voices to get passenger compliance."
Pros: "Nicer crew, good food with a choice of two different plates. Good assortment of entertainment. Newer plane and cleaner....."
Cons: "The sandwich served, also looked like has a old one."
Cons: "The crew really nice and helpful."
Pros: "Just good."
Pros: "I like the multimedia especially the movies."
Cons: "I dont like some of their meals"
Cons: "We came to the airport as usual(not in advance but on time), then they told us the plane has been full. They oversold ticket for like 20 and over 15 passengers can't assess to the plane. The staffs don't speak good English and their attitude are very passive. What is more? They don't even apologize. I had to stay at the hotel they offered for one more day and delayed my work."
Pros: "It was comfortable and had very good movies."
Cons: "I ordered a vegetarian dish and they didnt have it. I was also traveling with a child and we were hungry because they only had meat optiins. They did have cheese sandwiches that were very cold."
Cons: "I did not like the security process in Casablanca. Very antiquated."
Pros: "Not organized"
Cons: "The aircraft"
Pros: "Yes, I did."
Pros: "The boarding process was efficient."
Cons: "The crew is not hospitable or accommodating."
Airlines flying from Sierra Leone to New York John F Kennedy Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sierra Leone to New York John F Kennedy Intl
Masks required on board, masks provided on flights from Sierra Leone to New York John F Kennedy Intl
Social distancing seating
Middle seats unavailable to book on flights from Sierra Leone to New York John F Kennedy Intl
Testing for antibodies, testing for symptoms for flights from Sierra Leone to New York John F Kennedy Intl
Waiving of change fees. Search flexible flights from Sierra Leone to New York John F Kennedy Intl