Unusual traffic jam in Jakarta caused me and friend to miss our flight. When booking next avail flight we were ticks regardless of why we were late, zero dollars would be allowed. Note flight was scheduled for 8 PM. We left our hotel at 1600hrs for a 20 mile ride to airport- should have been plenty of travel time!
Making it from one point to the other was the only thing that went well.
I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline.
I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again
Must have been the first time on a real flight for this crew. On the flight from Bangalore to Singapore. They spilled three separate items on me, banged into me continuously, and looked really unhappy. Shocking for this airline.
Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options.
Excellent budget airline! Yes, amenities are cut out, there is little leg room, and it's cheaper to pay for your luggage when purchasing your flight ticket, but this is the point of a budget airline this keeps your flight ticket prices low. Adding on seat choices was only a few dollars more and included a delicious meal. You can purchase food and drinks/water on board. Tip: fill up a water bottle or purchase water in airport gate area before boarding plane to save money. Crew is very friendly and helpful. Flight offered purchase of Singapore SIM card with so many GBs for a great price - $15SGD.
Exceptionally good food for a flight operating in non-traditional meal times. It was fresh, tasty and extremely well presented. The crew was exceptionally pleasant. The aircraft, an Airbus A-330-300, appeared new, clean and in good condition. Clarity in terms of in-flight rules regarding the use and removal of items used by the passenger, like the airline in-flight magazine could have been better.
Check-in personnel were very slow and they failed to give me a seat in the extreme rear section of the aircraft which I prefer for both comfort and safety reasons. I was placed over the aileron, where I was unable to see or do anything.
Entertainment prices were steep, especially when using personal devices. A planewide AV system would have been better. At large, the general experience was excellent despite a 25 minute delay on arrival, MNL.
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