Jetstar locked us out of security. The email said we could web checkin 48 hours prior. We were in transit and left our bags at left baggage inside security so we could step outside of security to see the city since we had so much time to kill. Our itinerary stated we could web checkin at 48 hours prior. We went to check in at the counter 16 hours prior so we could re enter security and get our luggage but they wouldn't let us. The agents told us we can web checkin but didn't care at all when I said it wouldn't work. we ended up being locked outside of security all night with no way to shower or even get us a hotel room since all of our belongings were behind security and Jetstar would not check us in until 12a or 1am since our dept time was 5am. It was the worst experience I've ever had with an airline. We were miserable!! NEVER again will I fly Jetstar. That's a promise
No free water small seat shitty flight attendants. Worst flight I've ever had my knees were bruised when I got off. I'll never fly them again. Exit rows completely empty but had to pay 35$ that I didn't have to sit there I'm 195cm and they wouldn't let me sit there I hope you go out of business.
When purchasing the flight I was in a hurry and failed to purchase two checked bags. Upon arrival air Asia charged us $45 US dollars per bag for failing to purchase online and surpassing the 4 hour time limit. We feel that this is a terrible policy. They would not wave the extraordinary baggage fees. Terrible policy!
We arrived at checkin to discover we had to pay for luggage and the price just before take off is crazy like $90 per bag
Kayak Didn't disclose when buying tickets that there was a option to buy luggage allowance ahead - this is really bad!
Kayak's lack of transparency on hidden luggage charges and not making us buy it ahead of time cost is
We arrived at the airport right at check in time. When we went up to check in and hand over our luggage only to find out that one piece wasn't included in ticket price, something that hasn't been made clear. My friend (who was on crutches) and I then had to go back and wait in a different line to pay $45 each per backpack. None of this was explained to us and the girl at the front was too busy on her phone looking at Facebook to be helping people. when we finally got through the plane was small, no leg room and I'm only 5'2. Limited meal options which we were charged an extra 30% through a poor exchange rate for, still fairly convinced the staff pocketed that money as it didn't say anywhere that they were going to charge that amount extra. No complimentary drink, not even water. Won't fly air Asia again. Cheap and you get what you pay for, but after that baggage charge there were definitely cheaper, better options out there.
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