Has a major issue with my seat that I paid a premium price for. On the airline website, it showed the seat as the front row. In reality, there was another row in front of me. When I asked the company about it they told me that the front row was reserved for children with bassinets. On both the going and coming back, there were adults in the row in front of me. Coming back, there was a young child in the row to my right with a bassinet who cried constantly, so kept me awake during the long trip back. So I paid for a premium seat that was not premium! Needless to say I will not fly Starlux again.
Counter personnel were friendly and professional. Assured me my bag would reach Bangkok without having to get it and recheck it for my international flight from Seattle. Also printed out all of my boarding passes for my trip.
I liked the space of the bathroom. The seats were not as comfortable for such an expensive cost the the foot rest was broken. A small child cried for several hours and I thought the FA would have assisted the family to calm the child.
STARLUX Airlines has great staff and crew. Well organized for quick boarding of such a large plane out of Phoenix to Taipei. Interior of the aircraft was that of deluxe aircraft.
Hostesses were very nice I am disappointed that I paid extra 900$for premium economy which wasn't much upgraded from regular economy, I have wasted my money on this trip 😫
love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls
Excellent. Airline was very clean, staff was excellent, very professional. Economy seats were still large and comfortable. Meals were included and with good options. We were given a blanket and pillow as well as a comfort kit including an eye mask, ear plugs, and tooth brush. Would highly recommend.
Business Class is exceptional, from the lie flat seats to the wide range of food on board. Can’t wait for our next journey with Starlux!
Overall it’s good . However the food quality can be improved .
My luggage was forced open and broke the zipper. I received it in a huge STARLUX plastic bag. Unfortunately, I have a round trip ticket but might be my first and last with this airline
Both legs on the way were smaller planes, each had a mechanical issue causing a delay
Delta exceeded my expectations! I am beyond satisfied. Thank you!
Flight was on time! That's the most important thing for me.
Delayed flight. Dirty seats, dirty seat belts with food stuck on it from previous passengers maybe. No one cleaned the seats or flight.
The flight was delayed and knowing I was going to miss my connection, nothing was done proactively to try and get me rebooked. It was an act of congress to do so. This is not on the crew, but on the experience itself
No headphones, forced to sit in another seat that I did not book, had to check my carry on when I boarded the plane I saw backpacks and other non carry on items stuffed in the carry on holder! Horrible experience Wi-Fi did not work either
Sat in the tarmac at O’Hare for 65 minutes. This is a regular occurrence for delta at O’Hare
Delta is getting worst by the minute. Where this was at one point my only go to airline, it has become like a budget airline
All was fine. Small plane so no food or entertainment.
Very disappointed in the crew as they did not pick up my trash nor offer headsets
The crew was great. The food was typical, but decent. Everything else - mediocre to poor. The flight was late arriving - happily for us and our 49 minute connection (what idiot came up with that?)- in another concourse - that concourse changed before we arrived (ticket and app was showing the incorrect gate - when we boarded at the correct gate - known by the airport person pushing my assistance cart). Had I walked and read the screens or United app I would have missed the flight! May other people arrived late to the correct gate, having been victims of a last minute gate change, were also relieved the flight arrived late. The aircraft (Boeing 757) was a sardine-can due to an uncomfortable seat pitch distance. The material or seat was beyond not comfortable, but I'm sure they made a lot of money with that aircraft type. I spent a lot of time standing in the back (in the middle of the night/morning to rest my back). I learned my lesson - any trans-oceanic fight - avoid United or American Airlines - and look for Airbus or Boeing 737, 767, 777. Also, pay for business class or premium coach seating.
Great Brasilia aircraft - not a Boeing 757 like the next part of the flight. Flight from MCI to IAD was great, on-time, comfortable, did I mention that? The flight from IAD to EDI was painful. One of the reasons I won't fly United again? Boeing 757, with a seat pitch and material that was horrendous. Worst aircraft ever, made worse by United sardine-can tight seating. Oh, and the connection window, 45 minutes, really? At IAD, in different concourses? What idiot came up with that flight scenario? Happily, (for me and my travel insurance people) the flight was late (reminiscent of American Airlines). The crew was professional and courteous.
Crew was great. Seats are cramped and uncomfortable and I’m a small person.
Awful. Delay after delay. And then again on the tarmac.
WiFi was slow as compared to trip down. Maybe because it was a night flight and more people were using it?
Excellent except for the 2 screaming kids who wouldn’t stop crying and screaming for the entire flight but what are you going to do? The flight was early- good experience
Kept changing the takeoff time and the moved it up so arrived when boarding had already started. Then sat waiting to taxi in for a long time
It was partially ok .. not anything like from Orlando to Houston... first the flight attendant was not so nice and insisted on have a small backpack down when really was not to put in danger anyone, also the beverages they were not so good... not big chance to select other tea.. the seat was partially ok could not have those flips to hold your head.. and finally when it land off in Guadalajara, it was raining and the flight was going to the main area then go back and drop us out of nowhere with the rain.
Why wasn't this flight departure scheduled eith another crew so that it could leave on time? When we arrived in Denver we had so little time between flights we had run to the connecting flight. We should received some credit for the inconvenience.
My flight was 3 hours late, which caused me to miss my connection in Denver. Further, this connecting flight was then Later canceled. This required me to stay another night an hour and a half away, and rent the rental car for an additional Night. I am still waiting for United Airlines to reimburse me for the inconvenience and Expense of having to extend my rental Car for An additional Day. See attached receipt. https://share.icloud.com/photos/0f5ns2AaeIr7w6t_uH1qfPBUg
Horrible horrible plane for such a long flight. I thought Qatar was a reputable airline. Was proven so wrong. Never again…:-(
Qatar Airways has consistently set a standard in my mind that very few airlines manage to sustain, and once again, this journey in Economy Class lived up to that expectation. As an avid globetrotter who travels extensively for work, I experience many airlines, service cultures, and levels of hospitality. Yet there is something reassuringly consistent about Qatar Airways. It is not simply the onboard service, but the entire experience: the professionalism, courtesy, warmth, attentiveness, and genuine sense of hospitality. The cabin crew are exceptionally well trained, composed, aligned, and polished in their delivery, yet their interactions rarely feel mechanical. They remain remarkably courteous while retaining a genuine human warmth and an apparent eagerness to assist. On almost every Qatar journey, there are individual crew members who somehow manage to stand out and make the experience even more memorable. What I value most is the consistency. Qatar Airways has established a certain benchmark of expectation for me and, over many journeys, has never underdelivered against it. There is a sense of confidence and ease that comes with boarding a Qatar flight because I know the overall experience will be thoughtfully delivered. For someone who spends a considerable amount of time travelling, that peace of mind matters enormously. Qatar Airways remains one of the airlines I genuinely enjoy flying, not because of any single aspect of the service, but because of the complete package and the remarkable consistency with which it is delivered. The only disappointment on this occasion was that my luggage did not arrive with me at my final destination in Kolkata (CCU), following my journey from Seattle (SEA) via Doha (DOH). Unfortunately, the baggage was delayed in Doha. A baggage exception report is already on file with the local airport team in CCU. Given the confidence Qatar Airways has built with me over the years, I remain optimistic that they will once again live up to that expectation, work their magic, and reunite me with my luggage within the next 24 hours. Looking forward to a swift resolution and, notwithstanding this final hiccup, another thoroughly enjoyable Qatar Airways journey.
Mediocre movies Too cold Didn’t have extra blankets Check in was too long (60-70 min coming 3 hours early) Breakfast was terrible Great WiFi however And smooth ride Dinner was decent
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
All good. Over four hours flight if provided snacks like Qatar Airways would be better
On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.
My flights were all delayed , mostly due to technical issues with AA aircrafts. I had to rebook my trip 4 times . I lost my whole day and finally arrived in LAX around midnight. This was a very bad experience with American airlines , I will always try to avoid flying with them
AA was fine....the overall experience was subpar, but not due to the airline due to broader issues
Delayed and WIFI was not working for most of flight.
The big challenge here was that the inbound flight was delayed, THEN, the aircraft was deemed in need of service, so we had to deplane after being a few minutes away from departure, THEN we had to switch terminals, where another plane in our gate had maintenance issues so we had to change gates again. I am a regular flyer (not on American) so I understand these things happen. The crew was great. The pilot in particular was gracious and understanding and stayed with the passengers the whole time to answer questions and give updates - that was impressive. But the flight was massively delayed as a result, and today I really wanted to be home in time. Sigh The flight was otherwise great.
I am Plstinum Pro snd was standby on earlier flight. They gave seats to people that asked rather than follow standby order. When realized what was happening was too late to get on as no seats left. My scheduled flight was late. Then filled the seat beside me Ruth rude person that they had to move from her original seat
My flight was delayed close to 10 times over the course of the evening. I was originally scheduled to depart at 7:03 PM but did not leave until 12:33 AM, resulting in over 9 hours spent waiting at the airport. The only explanation provided was that the aircraft kept being swapped, with no clear reasoning as to why. Weather conditions at both DCA and Tampa were clear, so that was not a factor. The only accommodation offered was a $12 food voucher, which was entirely insufficient given the length of the delay. Overall, I was completely unsatisfied with this experience. A delay of this magnitude with no meaningful communication or accommodations is unacceptable, and I would have expected much more from American Airlines in terms of customer care.
No ground air conditioner for the plane. Very hot and humid prior to take off which was an uncomfortable period of time.
I had a carry on and a personal bag. I put my personal item under my seat and on way to the seat I put my bag up. I usually close my eyes and rest as I was on call for last 36 hours. I heard very loud announcements that someone needs to identify their bag. Pretty sure it was not mine until the hostess pointed out my jacket details attached to the bag. I asked why she got my bag out. I got berated and did not want to create a scene. But this person needs to be talked to.
Other than being delayed 5.5 hours and having to get a hotel because I missed my connecting flight, it was an okay flight. No in-flight Wi-Fi or entertainment.
