Four hour delay. 1h 45 minutes to board. The worst I’ve seen in about 40 years. Awful on every conceivable level.
Flight took off and then turned around and had to fly back to fll. 3 hour delay. Then no food on flight. And entertainment system crapped out a few times. But here in one piece
It was delayed and we got stuck on the tarmac when we landed with no gate ready. Long flight:-(
The flight was well delayed. But first time flying JetBlue and I am beyond impressed. Excellent crew and flight.
I was supposed to fly out at 11:35 am. Flight got delayed to 3:45 pm. Delayed again to 6:00, delayed again to 7:21
Pros: "The extra leg room"
Cons: "The seat could have been comfier."
Pros: "Comfortable as possible seats"
Cons: "More social distancing"
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "El trato muy cordial, la puntualidad"
Cons: "Include free better snacks and drinks"
Cons: "We need to serve food they don't have food on bord"
Pros: "The seat was not comfortable"
Cons: "No refreshments were served. It was cold and no blankets offered even though it was a night flight."
Pros: "The seat was super amazing"
Cons: "The service was amazing"
Pros: "It was an efficient and comfortable ride. The entertainment system work properly. I would have like if my chair could recline; however, outside of that, it was a good flight"
Cons: "The ability for my seat to recline would have made it a much more comfortable flight."
Cons: "Everything, 5 hours delay"
Pros: "Love the little sleeping packet they provide you with earplugs and eyemask."
Cons: "No complaints here!"
Cons: "The flight was delayed, the flight attendants were really loud and didn’t let me sleep. Terrible flight"
Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."
Pros: "Great legroom."
Cons: "My headphone connection didn’t work."
Pros: "Spacious seats"
Cons: "Delayed flight, crew were not super friendly."
Pros: "Generally it was pleasant , crew were polite and friendly"
Cons: "It’s an absolute disgrace that the plane was kept at such a freezing temperature , even when asked for it to be made warmer, people were coughing and trying to keep warm. I will not fly jet blue again after this . Even the check in are was freezing. Why"
Pros: "Staff was nice"
Cons: "Plane was late Internet never worked Movies couldn’t be paused or started on my schedule"
Cons: "Delay for two hours"
Pros: "Quick efficient boarding was the only good thing about this flight"
Cons: "Flight delayed and were sent told why, in flight tv was broken chair didn't recline uncomfortable seats, flight attendants didn't come around much."
Cons: "Entertainment controller doesn’t work"
Cons: "Inconvenient and uncomfortable"
Pros: "comfortable and roomy seats. polite hosts. First trip on JetBlue but won't be my last. Thanks for a pleasant flight"
Pros: "JetBlue strives to give the clients a great flying experience, from check in to bag drops to flying, the food and drinks, exiting and pick up is just a pleasure, would for sure recommend Jet Blue!"
Pros: "Completely exceeded our expectations! First time flying JetBlue across the country and we will definitely continue to use this airline as much as possible when taking these long flights. Everyone was friendly, the seats were comfortable and spacious, and it was just overall a great experience from beginning to end."
Cons: "When a flight is not full, it would be nice to be able to sit in one of the “even more space” seats without having to pay the full price."
Pros: "Leg room was great and bathrooms were kept clean and well stocked"
Cons: "Delayed departures on all flights of my itinerary, outdated airplane, and cabin crew member, Chris, did not smile or acknowledge requests throughout flight."
Cons: "THIS WAS CANCELLED AT ALMOST THE SAME TIME IT WAS BOOKED."
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."
Pros: "I liked the beverage options and my neighbors."
Cons: "No complaints"
Pros: "Had a reasonably comfortable seat. Entertainment and information screen is very nice. Crew was very pleasant. Got in to our destination within minutes of the advertized time despite a long wait on the tarmac to take off from busy Seatac. Offers of beverages during the early part of the flight."
Cons: "No meal offered, and just a single small snack at the beginning of the flight so arrived ravenous, Controls for the TV on the armrest where my neighbor’s elbow kept changing the settings — the controls should be moved to a less vulnerable location."
Pros: "Great crew and comfortable seat, generous drinks and snacks."
Cons: "Flight was delayed twice, and then boarded even later than second delayed time."
Pros: "Waiting on the tarmac both leaving NYC and when landing in Phoenix was bad"
Pros: "The easy breezy"
Cons: "Nothing not to like"
Pros: "Flight attendants were very friendly"
Cons: "Paid $70 for a ticket that provides a seat that had a broken TV. No power outlets as well is annoying."
Pros: "Leg space, free carry on, nice staff, good snacks"
Cons: "15 minute delay"
Pros: "Everyone seems to be complaining as the temperature inside the must be set to slow cook!"
Cons: "It was just a mechanical issue that forced our plane to turn around 2 hours already into the flight, return to JFK, and then wait another two hours to board a new flight to go to PHX. So a planned 10 pm arrival in PHX turned into 6 am. I'm not sure there's anything that could have been done other than checking for that situation before we departed originally (if possible), and maybe being able to land somewhere closer than having to return all the way to JFK. I know JetBlue doesn't have a ton of locations or planes yet, so our options may have been limited. We did receive a $100 credit, but it was a pretty painful flight, basically turning into a red eye after departing originally at 6 pm. Again, I'm not sure if there were any other options, just wanted to report my experience. My flights have typically been on time with JetBlue and I am a Mosaic member. It may have helped if there was better communication back at the JFK airport (knowing it would be two hours instead of thinking we were getting right back on the plane), maybe we could have relaxed in a restaurant or something. It was just exhausting waiting and getting later and later. There isn't an Admirals Club or anywhere relaxing for passengers to wait in a circumstance like that. Thanks."
Pros: "Boarded quickly and easily. Theee was a mix up with the catering staff and it was handled faster than expected."
Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."
Pros: "The ride was smooth"
Cons: "No complaints"
Pros: "A lot of seat space, abundance of complementary snacks & drinks, & personal television screens for coach. To top all off; in flight crew was wonderful."
Pros: "Not much. No room"
Cons: "C above"
Cons: "The flight attendant was rude."
Pros: "The pilots landed quite peacefully and the airplane was clean"
Cons: "Food was disgusting. Not many options to choose from."
Pros: "Good selection of movies and shows"
Cons: "Bit more consistent meal for a night flight"
Cons: "Try not to have delayed"
Pros: "Pleasant and confortable flight, the was kindly"
Cons: "Been on time, flight with 15 minutes delay"
Cons: "The boarding process for persons with disabilities was difficult, from being placed after the priority members, my wife was placed on the bus to transfer to the gate, with all the other passengers, she was rushed, crowded, bombarded by other customers. this process should be more accommodating."
Pros: "I like the service"
Cons: "It will be nice if there are healthy food options"
Cons: "Landng little scary."
Cons: "Floght delayed, flight attendant very hurried and unfriendly, the food is the same all the flight, pasta and chicken, the videos is the same, Boried this flight"
Pros: "Everything but the salad was good."
Cons: "The salad was only lettuce and shredded carrots."
Pros: "You need urgently to improve the taste of vegetarian dishes."
Cons: "No movies??! For real? In a very long trip?"
Cons: "All was great nothing wrong at all."
Cons: "Tight sits, not enough room to sit"
Pros: "There were 2 friends of the crew member and they move them to first class because there were lots of empty sits in first class but they should upgrade to star alliance members NOT ONLY TO FRIEBDS"
Pros: "departure was on time, crew was very good, flight was smooth"
Cons: "food was about what you'd expect from any airline these days; we did get wine though! Six across seating in an Airbus 319 makes for limited space (but again, that's all the airlines for planes of this size)."
Pros: "Crew service"
Cons: "had to wait 1 hour for my baggage at Orlando airport. No choice in food"
Pros: "The flight was on time. Family boarding was super helpful when traveling with a toddler. The plane was clean."
Cons: "The seat assigned to my daughter had a faulty life jacket and the crew wanted our family to split up. My daughter is 2 and didn't like that her dad was moving somewhere else as we were taking off. Since the crew member didn't want to ask the individual sitting next to me, I asked if she would mind moving so that our family could stay together."
Pros: "Boarding staff, inflight service were good. It was first time experience to travel by Avianca airline but was happy. Improve the food for vegetarians."
Cons: "Your check in staff at Lima airport was rude, & unpleasant"
Pros: "Arrived on time, smooth ride great landing"
Cons: "They pulled the food and beverage service twice for turbulence that never appeared so the food was cold/disgusting by the time it was served and I was parched. Same outdated plane. Movie was hard to see on the tv screens. Unclear direction from staff on departation form."
Cons: "Flight was cancelled and then the following flight was delayed , loosing a whole day going to airport. Had to pay for a hotel room even when I️ wasn’t there because didn’t cancelled in time."
Pros: "Everything perfect. The attention was puntual y nice"
Cons: "My mom Cancelled our trip because of a broken leg and getting a refund is a absolutel NIGHTMARE I might have to think twice to plan a trip again cause of an injury and refund"
Cons: "Avianca workers at the El Salvador airport were awful, not only could they not speak english, but they were rude and unhelpful."
Pros: "Good airplane, friendly crew, and wuick boarding. Managed to make a very short connection between flights"
Cons: "reclines very little, and food options are limited"
Pros: "The plane was new and in good condition, had personal entertainment units. staf were friendly"
Cons: "Food options were limited"
Pros: "The snack"
Cons: "On descent the cabin pressure was so intense that I felt like I was being lobotomized. The flight was delayed for 3 hours and I'm not sure why but mostly the cabin pressure was what was horrendous."
Pros: "El espacio en los asientos"
Cons: "La comida no estuvo muy buena"
Cons: "The made a "technical" stop in San Pedro Sula, Honduras. Only a fool would believe this was a technical stop, there were passengers getting of."
Cons: "Not only did they not let me board the plane because I was in the bathroom but then they charged me an outrageous amount for a new ticket to get out of Lima. Their transit staff were completely unhelpful and couldn't care less about my situation. I will NEVER fly them again."
Pros: "Nice planes"
Cons: "No entertainment"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Cons: "Headphone jack didn't work correctly. Had to hold it in for as long as I wanted to listen to the tv"
Cons: "Please read previous note"
Pros: "price, on-time, food, entertainment system"
Cons: "Inferior seat-backs have no storage for water bottle and person items like books. What's with that?! If meant to increase legroom, not satisfactory solution."
Pros: "The crew was great - good service, attentive."
Cons: "The food could have been better ! I know on a flight it's hard for it to be decent given the circumstances, but I've had much better on other airlines. Just not very tasty at all."
Pros: "Again the attention given by the crew. The comfort of the seats. meal. The variety of the movies for entertainment"
Pros: "This was a horrible trip..plane supposed to be in NY at 5 30 am and had a delate of 12 hours.."
Pros: "Going from Washington DC to Lima, Peru with stop in San Salvador is great because break the trip in half and San Salvador is a small airport. Going to Peru my two planes were very comfortable and with good entreatment"
Cons: "No blankets on my way back"
Cons: "I'm writing this review in behalf of my mother, who had a nightmare in Lima, Peru. Avianca changed her flight without prior notice (email or phone). She is a 72 years old woman that had a stroke three years ago, can't be exposed to any stressful situation, she needed to take medication at 9:30am LIFETIME! They didn't asked if she had a health condition, they just decided to change her flight from the one at 10:00am to the one at 5:00pm. Maybe they would be able to guess it as she was so nervous, she showed worried and confused in the counter where they informed her the "news" during check-in process. She arrived 3 1/2 hours in advance to the airport in order to avoid flight stress. She doesn't have family in Lima, so they sent her to a nice hotel (but far), arrived at 10:15am so she took her medication late. Very stressful episode for me and my family after trying to contact her as the hotel didn't let her call us (Avianca said she would have an international courtesy call). My mother called a friend of mine informing her the situation, that is how I knew about this. She didn't ate correctly that day as her food has to be low sodium. They should have arranged her flight in a same group plane and avoid old persons (with conditions) wait 9 hours. There are no words to express my frustration as nobody could help me in Avianca customer service. They should have priorities and consideration for elder people as this kind of situations are harmful for them, their blood pressure and their hearts! CERO COMMON SENSE!"
Pros: "Good food and drinks and great movie options. Smooth flight."
Cons: "Bring your own headphones. While it's pretty awesome that an airline gives away free headphones, they are junk and distort even when just trying to get the volume loud enough to overcome the jet noise."
Pros: "The flight was performed on time as in the schedule."
Cons: "The chairs in the row in which we were sitting could not recline. The reason was that our row was in front of the emergency exit. However if you have had a very short night the only thing you want is to sleep a little bit in the plane. Because the chairs could not recline this became very difficult. The plane left also very early so we had to be there at 0400."
Pros: "Good service and comfort. I honestly don't eat on flights but they're always offering snacks and meals on quick flights"
Pros: "Excellent service, friendly staff, comfortable seats and accomodations. Will use Avianca in the future."
Cons: "No fans on plane, crew asked too much about seat numbers and became a bottleneck instead of helping. Entertainment was very limited. Only one good movie that was recent (the Martian)."
Pros: "It was awesome that movies and checking bags were free for the flight! That was something i did not expect:)"
Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
One of the crew member weren’t to pleasant
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
Flight was canceled by Delta at the last minute.
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Crew, chairs, entertainment"
Pros: "All was good"
Cons: "All was good"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "customer siervice was great and welcoming was awesome"
Pros: "Excellent Detroit crew"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
The conection flight was a nigthmare, almost we could miss the flight. The terminal was to far. And only one hour
I checked in using the app flying from IAD to CR and connecting in Panama. I was over 2 hours early for my flight. Upon boarding they didn’t let me board because I needed a paper ticket and a QR code nobody told me about. Your employee decided to just take me out of the flight instead of fixing the issue. She put me on a red flight. That alleged QR code Could have been completed on the plane since I am fully vaccinated. Horrible experience throughout. Your employees are on our parent and rude
Pros: "Crew and i ohhh ver all copa experience."
Cons: "Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa"
Pros: "The seat comfort and staff especially the captain - very engaging"
Cons: "WiFi on the airplane to access flight map and other services."
Pros: "good crew, food was okay."
Cons: "really uncomfortable seats, too small for an international flight. couldn't lean back because the guy behind me was tall, so my back was hurting the entire time."
Pros: "Nice crew, work well together!"
Cons: "Nice job!!"
Pros: "Friendly crew, always on time"
Cons: "The food was very little, a cold sandwich."
Cons: "The fligth could come with entertainment services"
Cons: "The flight is so short that if you didn’t bring headphones, you miss all the entertainment. It wouldn’t be bad at all that the sandwiches are not stone cold. I fly copa very frequently and I know they often heat them up"
Pros: "The crew was attentive and friendly."
Cons: "I was quashed beside a large stranger. The seats were not wide enough."
Pros: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
Cons: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
Pros: "The only good think is that they are always on time"
Cons: "Please, better entertainment options. Movies are few and old! Food is getting worst at every flight... And please, don’t be cheap and pay for a tunnel for desembarkment."
Pros: "Crew was polite and courteous..food and beverages were included in trip."
Pros: "Pleasant crew"
Cons: "Great service!"
Pros: "flight was right on time"
Cons: "not much leg room"
Pros: "Only thing I liked was the tv in the seat"
Cons: "I did not like how the plane does not have WiFi. Also I had an issue with the food. I was seating in row 30 which is the back of the plane. They started the food in the front so by the time it got to the back we did not have an option. I don’t understand why their isn’t enough of the 2 options."
Pros: "I was seated in exit rows both ways, so there was more leg room. I really liked that they gave one full meal during the flight and then a snack just before boarding. It is a long flight, so no food - or just piddly snacks - would have been miserable. The movie selection was good."
Cons: "The odd crew member was a bit grouchy, but that happens everywhere."
Pros: "Comfortable seats"
Cons: "Limited movie selection"
Cons: "I asked for vegetarian meals & didn't get it. I asked for seats not on the wing and got the wings all my flights. Not happy, bad service"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Cons: "Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy."
Pros: "Excellent service"
Pros: "The flight was not full so I had the row to myself and could stretch my legs. Overall, though, there was good legroom and the seat was generously sized."
Cons: "Would have like an adjustable headrest so I could sleep more easily."
Cons: "Copa needs to start letting customers choose seats a head of time, for my second leg the system didn't allow me to do so when I checked in the day before, therefore I got a seat didn't want."
Pros: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
Cons: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
Pros: "Overall service was great"
Cons: "My return flight had me seating separately from my girlfriend that I was traveling with"
Pros: "Price, service, food, entertainment, easy layover"
Cons: "Seats are not very comfortable, but it was fine."
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Pros: "The overall experience was excellent, everyone was nice and helpful."
Cons: "The only thing worth noting was that sad, sad sandwich they gave us. It did bring a tear to my eye. I would have prefered no service, or the ability to buy something (which im not sure i coul have done)."
Cons: "My departing flight was cancelled due to weather and the only alternative flight offered was 7 days later. I offered to travel to a nearby airport to fly to the same destination 8 hours later, but was told I would be charged a $800 change fee even though I could buy a new one-way ticket for $400. So I bought a new one-way ticket. Then Copa told me that because I would miss the original connecting flight in Panama (which was impossible to reach because they cancelled the first flight) they would cancel my return flights. They forced me to pay $400 extra on top of the full return fare for just a one way flight, while leaving me to pay for another one way fare at the last minute."
Pros: "On time departure from the gate."
Cons: "Entertainment cut off during the beverage service and wasn’t restored."
Cons: "The Bathroom has paper toilet used in the toilet paper place. The girl was talking in Spanish and English but not friendly at all. Also we went to the gate and we could not pass with water that we bought in the airport to the gate and was not another option to get water once that you get to the gate. Not a good trip at all."
Cons: "Almost got stuck in Panama City because we could not get seats on the last flight, after complaining we got the last seats left on the flight but others did not get seats and had to stay behind. No vegetarian options for food"
Cons: "Worst airline of all time. Booked my flight several months ago. Attempted to check in the day prior to my flight but Copa's website was not working. Website was not working for 7 of the girls I was with either. Arrived to the airport over 2 hours early to ensure time for check in. Was told I no longer had a seat on the flight. Copa over booked the flight by 9 people. Was put on standby and luckily made it onto first leg of flight but they again took my seat away for the next leg of the trip. VERY upset. Will never fly this airline again."
Pros: "Got off the ground quick"
Cons: "We had to sit on the tarmac taxiing for almost 20-25 mins and I had a connecting flight I easily could've missed had it taken much longer"
Pros: "All the way it should be!"
Pros: "Food and drinks on even short flights Very efficient and friendly crew"
Cons: "The flights had connections that were too close together which almost caused us to miss the flight"
Pros: "Flight left and arrived on time."
Cons: "Anytime I needed something, such as a refreshment or travel form, employees did not follow through on the request or even return to me. It took over an hour from arrival time for luggage to arrive."
Pros: "The flight departed on time, easy connections in PTY hub, crew was very friendly."
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. There were no movies to watch. The temperature on the cabin was freezing and there were no blankets available."
Pros: "Space between seats"
Cons: "Staff was rude and condescending to many passengers. Never smiled, and served the food and beverages with a bad attitude. Nothing else makes an experience worse in my opinion as a bad attitude. Both our flights were bad in this respect, however it seemed a little better on the return."
Pros: "Copa still serves meals at no extra charge. Good food too. Crew is consistently excellent for all flights."
Cons: "Seats are very small, little leg room, and some of the planes have seat cushions that are too firm."
Cons: "On a direct flight from Cartagena to San Francisco we were delayed by an hour on the runway then stopped in Cancun for unspecified reasons. The Captain said we prepared to stop for one hour to refuel but one of the flight attendants said it was to change crew, which seemed likelier given the crew did change. We sat there for an hour with no communication from the crew. When we landed in San Francisco we sat for over an hour waiting for an open gate and also had little to no communication about how long we'd be waiting. Baggage claim took 45 minutes. Overall service was poor and communication was terrible. No accommodation for the significant delays and no drink service while we were waiting despite not being able to bring liquids of our own on the flight."
Pros: "Nothing.. They did not take any responsibility .. I gave them my ohine and showed all the calls to cops airline and the minutes I was on the phone with u guys getting information in my travel .... They then sent me to reservations she was a lot nicer and understood the situation . My phone number in the US is 2153686087 .. My email is firstname.lastname@example.org"
Cons: "The supervisor was rude and had no compassion .. I had called cops to inform then that j was traveling to several country lies and what are the requirements . Since my husband is from Mexico and I am from the US.. They did not tell me about the shot for yellow fever that was required and I specifically called to get information .. If they would have told me to look for the unfortunate myself I would have. But I was told nothing was needed . Because if that I had to Wilbur at the airport and chafe all other flight I had to return to the US and ended up paying more than $600 .. I had to change Three flight add hotel charges.. It was a mess .. My itinerary FEXWK5 and FEWS4Z.."
Pros: "Great service that was friendly and prompt. Meals were decent."
Pros: "The crew was nice."
Cons: "The food was not good."
Pros: "Free flight change."
Cons: "Meal selection was average."
Cons: "Food quality can be improved a little"
Pros: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Cons: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Cons: "They bumped 60 of us off the plane with no warning"
Pros: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Cons: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Cons: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Cons: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Pros: "The plane itself was awesome!"
Cons: "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Cons: "Fly us never proactively contacted us about the LATAM flight change so we missed this flight. LATAM stepped up and paid for another two flights to get us back to Austin. No thanks to Flyus, whom we will never book with again. Their customer support was a joke! Jeff"
Cons: "They lost my bag and I had to wait a full day to get it back."
Pros: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Cons: "As always in last class, no leg room."
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Pros: "The crew and gate persons were very good. Meal was very tasty and it was nice to eat with metal utensils."
Cons: "Seat size and the fact that the passengers in front smacked their seats on to our laps."
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Cons: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Cons: "It actually was all good"
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Pros: "It was comfy"
Cons: "When I got to Miami, I wasn't assisted to the next gate"
Pros: "Good food, friendly staff, in flight entertainment, flight on time."
Cons: "No complaints. Everything was great."
Pros: "The crew was very friendly and helpful. The flight was smooth and quiet."
Cons: "The cabin has garbage and it was dirty."
Cons: "I received a confirmation email and flight information but was unable to check into my flight upon arrival and was not in their system for the flight. Very upsetting and unreliable."
Pros: "Cumplimiento fe horarios"
Cons: "Cambiaron el aeronave y aeropuerto."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Cons: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Pros: "The flight was smooth and the crew was courteous."
Cons: "After about 40 minutes of waiting in line to check in almost all employees left and left just one person to check people in. Not sure what happened as the employees pretended not to speak English. Also, everybody in our group was given seat multiple rows apart."
Cons: "When buying a flight price and the airline on which I fly are the two most important factors.... LAN transferred my flight to AVIANCA and the food was terrible and the flight attendants weren't very friendly in general. The experience was not very enjoyable"
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "Fabulous staff"
Cons: "Long boarding times waiting too much"
Pros: "Latam accomadated my family when we missed our flight by 24 hours because of the computer malfunction of Delta Airlines so that was super awesome of them."
Pros: "Staff was nice but still in an airplane not moving"
Cons: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"
Cons: "To short connection"
Cons: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."
Cons: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Pros: "good service, professional, nice flight"
Cons: "nothing really"
Pros: "The schedule"
Cons: "The stop in Lima"