Daily cleaning, installation of cabin HEPA filters on flights from South America to Arizona
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Scores according to KAYAK customer reviews
Pros: "Friendly crew members."
Cons: "Check-in procedure."
Pros: "The seat was not comfortable"
Cons: "When the airline knew the flight would be delayed for 5 hours org would have been good to know earlier than when we were in the way to the airport. It was a very long day at the airport."
Pros: "The seat was super amazing"
Cons: "The service was amazing"
Pros: "It was an efficient and comfortable ride. The entertainment system work properly. I would have like if my chair could recline; however, outside of that, it was a good flight"
Cons: "The ability for my seat to recline would have made it a much more comfortable flight."
Cons: "Delays and nonstop messages about ETAs and gate changes"
Pros: "Love the little sleeping packet they provide you with earplugs and eyemask."
Cons: "No complaints here!"
Pros: "The boarding was handled well. So was the luggage."
Cons: "It would have been nice had departure not been delayed for over an hour because the copilot didn’t show up. They told us he was stuck in traffic on I-75 coming over from Florida’s west coast."
Pros: "Great legroom."
Cons: "My headphone connection didn’t work."
Pros: "Spacious seats"
Cons: "Delayed flight, crew were not super friendly."
Cons: "Evetying was excelent"
Pros: "Generally it was pleasant , crew were polite and friendly"
Cons: "It’s an absolute disgrace that the plane was kept at such a freezing temperature , even when asked for it to be made warmer, people were coughing and trying to keep warm. I will not fly jet blue again after this . Even the check in are was freezing. Why"
Pros: "Staff was nice"
Cons: "Plane was late Internet never worked Movies couldn’t be paused or started on my schedule"
Cons: "Delay for two hours"
Pros: "Quick efficient boarding was the only good thing about this flight"
Cons: "Flight delayed and were sent told why, in flight tv was broken chair didn't recline uncomfortable seats, flight attendants didn't come around much."
Cons: "Entertainment controller doesn’t work"
Cons: "Departure was delayed, then it made an unscheduled stop in Jamaica for refueling! A 3 hour flight ended up taking 7 hours. On top of that the plane did not have a way to recharge a cell phone. The entertainment choices as well as the tv screen were poor and then there was no way to turn off the screen."
Cons: "Inconvenient and uncomfortable"
Pros: "JetBlue strives to give the clients a great flying experience, from check in to bag drops to flying, the food and drinks, exiting and pick up is just a pleasure, would for sure recommend Jet Blue!"
Pros: "Completely exceeded our expectations! First time flying JetBlue across the country and we will definitely continue to use this airline as much as possible when taking these long flights. Everyone was friendly, the seats were comfortable and spacious, and it was just overall a great experience from beginning to end."
Cons: "When a flight is not full, it would be nice to be able to sit in one of the “even more space” seats without having to pay the full price."
Pros: "We were very happy with practically everything with our first impression of this airline as well as the customer service."
Cons: "We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year."
Pros: "Leg room was great and bathrooms were kept clean and well stocked"
Cons: "Delayed departures on all flights of my itinerary, outdated airplane, and cabin crew member, Chris, did not smile or acknowledge requests throughout flight."
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."
Cons: "No TV service both ways of my trip. Passanger seat control come out of place."
Cons: "Entertainment wasn’t working, they constantly run out of fresh food. It has happened several times in different flights. Luggage delivered late. Too long of a wait in Fort Lauderdale"
Pros: "Free snacks Good entertainment"
Cons: "Back seat pocket was ripped out Flight was delayed 90 minutes"
Pros: "Waiting on the tarmac both leaving NYC and when landing in Phoenix was bad"
Pros: "The easy breezy"
Cons: "Nothing not to like"
Pros: "Flight attendants were very friendly"
Cons: "Paid $70 for a ticket that provides a seat that had a broken TV. No power outlets as well is annoying."
Pros: "Leg space, free carry on, nice staff, good snacks"
Cons: "15 minute delay"
Pros: "Everyone seems to be complaining as the temperature inside the must be set to slow cook!"
Cons: "It was just a mechanical issue that forced our plane to turn around 2 hours already into the flight, return to JFK, and then wait another two hours to board a new flight to go to PHX. So a planned 10 pm arrival in PHX turned into 6 am. I'm not sure there's anything that could have been done other than checking for that situation before we departed originally (if possible), and maybe being able to land somewhere closer than having to return all the way to JFK. I know JetBlue doesn't have a ton of locations or planes yet, so our options may have been limited. We did receive a $100 credit, but it was a pretty painful flight, basically turning into a red eye after departing originally at 6 pm. Again, I'm not sure if there were any other options, just wanted to report my experience. My flights have typically been on time with JetBlue and I am a Mosaic member. It may have helped if there was better communication back at the JFK airport (knowing it would be two hours instead of thinking we were getting right back on the plane), maybe we could have relaxed in a restaurant or something. It was just exhausting waiting and getting later and later. There isn't an Admirals Club or anywhere relaxing for passengers to wait in a circumstance like that. Thanks."
Cons: "Seems to be a problem between airline and county. Differing info about gate location."
Pros: "Boarded quickly and easily. Theee was a mix up with the catering staff and it was handled faster than expected."
Cons: "The movies"
Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."
Pros: "The service of our flight attendant and the smile of the pilots.."
Cons: "Everything was excellent."
Pros: "A lot of seat space, abundance of complementary snacks & drinks, & personal television screens for coach. To top all off; in flight crew was wonderful."
Pros: "Not much. No room"
Cons: "C above"
Pros: "Great customer service and attentive staff. I would definitely ride Jetblue again."
Pros: "The legroom was great! Crew were fantastic and accommodating, boarding went smoothly, and I liked getting a bottle of water and snack. Excellent compared to airlines that I have flown."
Cons: "Entertainment was ok compared to delta. I'm used to more movie options and the screen quality could be better. But, the TV options were ok."
Pros: "No food for 11:30 flight - even though it was lunch time. snacks are "fair" at best Ontime seats and space are fine"
Cons: "very limited TV and movies ... other airlines are better ..."
Cons: "A total mess and short of information"
Pros: "Boarding is much more efficient than usual airline classist hierarchy."
Cons: "No USB ir AC outlets. Tiny screens and no choice on movies"
Cons: "International fly without food, what a shame!!"
Pros: "Plenty of leg room space, crew tried to do their job the best they can."
Cons: "Flight cancelled, as result missed an international connection flight, had to fight to get a hotel accommodation with Jet Blue people in JFK. Flight delay caused lots of problem to get connecting flight/ shuttle connection. Very poor service."
Pros: "The seat súper confortable"
Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Crew, chairs, entertainment"
Pros: "All was good"
Cons: "All was good"
Pros: "Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth."
Cons: "Seats are cramped in coach. Fact of life for all carriers."
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pros: "The staff was wonderful and the flight was smooth"
Pros: "The crew, food, plane, everything was excellent"
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "customer siervice was great and welcoming was awesome"
Pros: "Excellent Detroit crew"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "Product was excellent, the whole experience was amazing."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "Row to myself"
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Pros: "Cheap. Easy. Got me to my destination"
Pros: "Friendly service"
Cons: "Not on time, no entertainment system, little space"
Cons: "I still have not received my luggage"
Pros: "the wine was good"
Cons: "the tv"
Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."
Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Pros: "Got me there"
Cons: "Delayed crowded and bumpy"
Cons: "Movies broken has to change seat"
Pros: "Great food and headphones"
Pros: "no usb charger"
Pros: "Tv in front of every seat, how far the seats reclined."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Pros: "I like that they have complimentary snacks"
Cons: "Small narrow seats"
Cons: "Turbulence was horrible That there is no internet"
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Pros: "It was fine"
Pros: "La puntualidad y responsabilidad del bpersonal de abordo."
Cons: "LOs espacios entre asientos son bastante reducidos."
Cons: "The man sitting next to me had too much BO used much of my space."
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Cons: "The people were rude, the food was mediocre."
Cons: "Departure to late hard to get other fly conection ."
Cons: "Uncomfortable. No entertainment."
Pros: "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
Cons: "The seats,no cushion ,no pillows."
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Pros: "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
Cons: "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"
Pros: "Cool TV roomy seats , friendly staff."
Pros: "Overall good.."
Cons: "El personal no es amable ni respetuoso con el cliente"
Pros: "Everyone was friendly and helpful"
Pros: "On time..."
Cons: "No phone charging at seats, no personal video in setback..."
Cons: "Terrible food - and for some reason we were given no choice - even though everyone else around us was. Yukky ravioli."
Cons: "Equipment problems"
Pros: "I arrived safely at my destination on time. Airport was nice and clean in Reno."
Cons: "Missed it do to late take off"
Pros: "Everything from boarding to offloading went smoothly and orderly."
Pros: "On time, efficient"
Cons: "Hoping bag charge goes away."
Cons: "No direct flights"
Pros: "Everyone so helpful and friendly"
Cons: "Everything was perfect"
Cons: "Seats were very tight compared to other airlines"
Cons: "There was no inflight entertainment screen. Would have liked one on a 4-hour flight."
Pros: "Good no - frills flight."
Cons: "Food & drinks are expensive."
Pros: "Service was friendly"
Cons: "Such a small plane"
Pros: "Exceptional & friendly service."
Cons: "For a 4+ hour flight they may consider offering some free snack & drink."
Pros: "Everyone was very kind and approachable. My gate numbers weren’t included on my passes but when I asked personnel that works for air canada they were quick to help me and guide me to which gate I needed to go to."
Cons: "The only issue was the arrival of my luggage, it didn’t arrive in Charlottetown when I was told it was going to HOWEVER, I got it and the staff in the Charlottetown airport were very kind and eager to help me track down my luggage Overall great airline to deal with"
Pros: "I was first in zone three to enter the craft. Still overhead bins!!"
Cons: "Worrying about overhead bins!"
Pros: "I loved everything!"
Pros: "Direct flight - on time departure , arrived early"
Cons: "Grumpy crew, uncomfortable seating - tight & seating comfort poor, attendants came around once for drink & food - didn't return until end of flight"
Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Pros: "nothing was impressing about Air Canada"
Cons: "Seats was not comfortable."
Pros: "Flight crew was vey nice and flight was on time."
Pros: "air temperature was comfortable, crew members were nice"
Cons: "needed a little snack for kids. delays too long!!!"
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Pros: "Service food on time flights"
Cons: "No movie for such a long flight."
Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Pros: "Staff remember special requests"
Cons: "Generally not friendly, bathrooms were filthy from the time we got on the plane. Everything is dirty bad smells everywhere. Delayed, no space, no good food, no fruit, so many little things missing, limited entertainment options. LBP airport is the most inefficient airport in the world, always wait forever for my luggage with lots of rude staff everywhere. Some 400-600 people were trying to leave the airport through two lines to pass off the last sheet which is unnecessary. They should take a lesson from other airports like Hong Kong and Singapore. Absolutely despise going through Toronto airport as well as Air Canada gates when departing."
Pros: "On time. Comfortable."
Cons: "Entertainment system had ads. Too many."
Pros: "Very good !"
Pros: "Nothing because ..."
Cons: "It didn't happen. I booked myself on Delta for an am flight at my own expense. I will not fly air Canada again. This was the worst customer service experience I've had in 35 years of flying. I'm a multi millions mile flyer and will fly to Calgary a lot going forward, but not AC"
Pros: "seats felt like they were bare to the metal"
Cons: "Pleasant a/c employees"
Pros: "I found the crew in this flight very accommodating and pleasant......"
Cons: "Seat pitch is non existent, so are free food or drink options. Very uncomfortable seats, glad my flight was only 2.5 hours. Avoid this airline...go Westjet instead."
Pros: "Only 30 minutes late, nice landing."
Cons: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Cons: "I usually drink 2 or 3 beers on a flight like this. I bought a beer for myself and girlfriend. Beer hot and was told they had no way to keep cold. That's how it comes. 13.50 wasted. Sat there for 3 1/2 hours with nothing to drink. Had nothing on way back. Kind of ruined my flying experience. Have to think about flying air Canada again."
Pros: "The flight attendants were GREAT. The seats are crammed so close together that I had trouble getting my under the seat suitcase wedged in. On other airlines, the suitcase fits very nicely underneath the seat, allowing me to rest my feet on the suitcase. I am on the short side, so having the suitcase to rest my feet really helps. On the flight to Toronto, my daughter had to do it for me. On the return flight, the sweet flight attendant put the bag in and took it out for me. I really appreciated that"
Cons: "I know that all airlines have reduced the seat size and spacing. But it seems like Air Canada is worse than most."
Pros: "Short flight, crew is friendly, and easy boarding process."
Cons: "I find the Air Canada flights between Toronto and Newark are frequently delayed."
Cons: "Some crew members attitude... Really bad and unhelpful. Also whose idea was it to out the video controllers right where you rest your arm???"
Cons: "Waiting for an hour on Tarmac upon arrival in LA"
Cons: "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"
Cons: "Everything from customer service to flight."
Cons: "Never made it because of long delay of connection flight. Toronto airport is extremely poorly organized. Huge lines everywhere. Air Canada staff had no idea how to help. Rebooking very slow because 4 out of 5 staff was out for dinner. Air Canada overall: Awful service. Disorganized. Staff lack information."
Cons: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Cons: "No entertainment"
Pros: "The Crew´s attention"
Cons: "Is terrible that in a flight of 9 hours the airplane did not have TV programs or Films is deplorable we should rent an Ipad for enterteinment."
Cons: "The entertainment options seem quite limited for a flight that long. Most of the movies and television episodes offered were dated."
Pros: "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
Cons: "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."
Pros: "Good flight"
Cons: "Food choices"
Pros: "Again, great crew."
Cons: "Boarding was misdirected and confusing, as Gate designation kept changing and airport staff was not very helpful."
Pros: "Leg space was very tight and overall seating cramped.."
Cons: "One bag was delayed from Montreal to Venice. Required an airport return next day. Flight was not full so we could use several seats to sleep."
Pros: "Staff was friendly and accomodating"
Cons: "Return flight was delayed a couple hours, customs was "full" at Pearson causing more delays"
Pros: "short, easy flight from Indy to Toronto. Very professional and nice flight attendants, easy boarding, easy departure. Thank you!"
Pros: "Ease of boarding"
Cons: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"
Pros: "flight was mostly empty so I can go sit somewhere else"
Cons: "I am only 6 feet tall, and my legs do not fit in those seats there is not physically enough room between the back of the seat and the back of the next seat for my legs to fit there"
Pros: "Extra leg room but paid for it."
Cons: "Very turbulent. Entertainment system was okay on iPad but selections were poor, lots of old stuff. Really dislike Rouge."
Pros: "I am traveling with a friend that needs a wheel chair. The staff in Miami made sure that we got to our gate and boarded first. In Toronto they got us through immigration very quickly and got us to the gate an loaded on to the plane to TelAviv with a coordinated team that was really great. Our terminal of arrival and departure were very far apart. A wheel chair was ready and waiting, then a motorized cart was ready and waiting. The transition from one staff member to another was amazing. I would fly Air Canada anytime I could."
Cons: "I didn't enjoy the hassle of not having a seat assignment until 24 hours before flight time."
Pros: "view of the Andes was amazing."
Cons: "Could not book on line and had to sit 20 rows from my wife. When you book 2 persons 1 month in advance then I would expect that we would at least be seated together. Plane was full but A/C made no effort whatsoever to seat us together. With so many choices out there to fly with they ( Air Canada ) should try to put in a little more effort"
Pros: "Excellent support from the ground staff!"
Pros: "Everything went very smoothly, no delays, good staff, all good :)"
Cons: "Leave on time. Friendlier and helpful service"
Pros: "love when they turn off the lights"
Cons: "annoying late notifications of gate changes"
Cons: "Seating very tight. Difficult to get in and out, or to get your things from under the seat."
Pros: "Comfort and space"
Pros: "They were effective at boarding"
Cons: "My display monitor didn’t work"
Pros: "Staff always amazing."
Cons: "Everything was good overall."
Pros: "Nice new interior"
Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Pros: "Departed 1 hour late, messedup plans in New York city for us."
Pros: "Staff nice and efficient."
Cons: "No power outlets at the seats. Alaska Airlines have this and it is very important."
Pros: "Fantastic service! Much obliged for everything!"
Pros: "My attendants"
Cons: "No free food"
Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."
Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"
Pros: "No issue and on time"
Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."
Pros: "On time"
Cons: "Boarding takes too long"
Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
Pros: "Everything was pleasant."
Pros: "Good service good snacks."
Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Pros: "Stewardesses we're kind and helpful"
Cons: "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
Pros: "On time , smooth flying, great service"
Pros: "WAS SO PACKED IN IT WAS DIFFICULT TO LIKE ANYTHING. Seats should come with a safety warning ."
Cons: "ROCK HARD THIN BACK SEATS. I am average size and had no room- large people next to me spilled over into my seat. I had aisle seat and space under seat was size of average laptop leaving no room for feet. This would be ok for an hour- three and a half is ridiculous."
Cons: "Lost my bag"
Cons: "Wish I used y'all for my other flights!"
Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."
Pros: "Everything was fine."
Cons: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
Pros: "Everything was great expect for one thing."
Cons: "I was made to gate check my bag as I was boarding which was fine, yet they wouldn't let me move things around as I had lots of items in the putter pockets and my gloves got lost."
Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."
Pros: "Everything was fine once I got on board the aircraft"
Cons: "Once again I had to see an agent to get a seat assignment on a 30 min layover. I though I got an upgraded seat but instead they gave me the wrong boarding pass. Same last name different first name so I had to wait till it got figured out and then be the last person to board so once again I couldn't find a place for my bag. Probably one of the worse flying experience I've had in a while"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Pros: "On time."
Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"
Cons: "Everything. United made no apologies."
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."
Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."
Cons: "Food selection awful"
Pros: "Good service"
Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"
Pros: "That's it was fast and organized"
Pros: "Kayak e mails on gate changes and such"
Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."
Cons: "Delayed departure, changed gate."
Pros: "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
Cons: "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."
Airlines flying from South America to Arizona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Arizona
Masks required on board, masks provided on flights from South America to Arizona
Social distancing seating
Middle seats unavailable to book on flights from South America to Arizona
Testing for antibodies, testing for symptoms for flights from South America to Arizona
Waiving of change fees. Search flexible flights from South America to Arizona