Cons: "If we were not forced to pass through Costumes and take our Luggages and go through security again, although we were in transit for couple of hours only. I lost my pierce and no one helped"
Pros: "good crew. great seats."
Cons: "I would like to have tv screens in flights from Bogota to Panama. No entertainment at all. But from Panama to Miami it was perfect."
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"
Pros: "Crew amazing...seat not too confy for a small person"
Cons: "Everything was good, even the luggage came out super fast."
Pros: "The crew was good, the seats are too close to the other one which make them not very confortable."
Cons: "The seats."
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Pros: "It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance."
Cons: "That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though."
Pros: "Great crew, lay-flat seats in business made for a very comfortable flight back home."
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Pros: "The food they serve besides being a very small portion, is disgusting."
Cons: "I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!"
Cons: "Food is terrible. Avianca's website is not user friendly."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "A lot of hassle. Both morning flights delayed. Missed connection. Causing a lot of problems for things booked at final destination."
Pros: "On time, nice crew and service"
Cons: "Having us start boarding just to have us wait like 20 minutes standing in the tunnel.. if the plane is not ready then don't call us until its ready for us to get in the plane"
Pros: "In-flight entertainment options"
Cons: "We were late and then just had to sit there for a long time"
Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"
Cons: "Plane had to wait for more than an hour after landing in a taxiway before reaching a parking area."
Pros: "First class looks nice."
Cons: "More than one hour of delay in boarding. The seats very uncomfortable for a ten hour+ flight."
Pros: "The flight itself was fine and uneventful with no major issues. The staff at avianaca customer service were helpful."
Cons: "The flight was rescheduled over and over and canceled and rescheduled and everything was just a mess. If I hadn't had internet in Colombia we would have been majorly screwed."
That they were on tike but, They charge again for baggage while we already paid when we buy our tickets
Perfect for a very low cost flight. In time, safety perfect, and of course no service, just what you effectivement !
Delayed three hours and they knew it but didn’t say anything upon checking in
Cumple con su función, transportar, no incluye comida a menos que se pague un valor adicional y así mismo con los asientos y demás, brindan precios económicos pero tratan de compensarlo cobrando por todo lo demás, si desean un viaje económico y que no dure más de 3 horas el vuelo, recomendando
i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?
Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever
Nothing the vendor services and overall process was not an experience I would ever want to revisit again .
Pros: "Crew was great and friendly- good meals on long flights- best airline!"
Cons: "everything was great"
Pros: "Crew was great!"
Cons: "Better food or at least option to purchase better food. Needs entertainment and the plane needs a renovation. Very dated interior."
Pros: "The assigned flight attendant was very nice and did a wonderful job"
Cons: "Flight delayed by 9 hours with no explanation. It is a free for all at boarding. Plane is very old with the least amount of room I have had on any plane. Staff were no friendly."
Pros: "Flight crew was very friendly and helpful."
Cons: "After the flight time was changed twice in the days prior, we arrived to the airport three hours before the time posted on the website. There was no crew at the counter to provide us with boarding passes. The security team at the airport in Aruba needed to intervene as the ground crew at the gate refused to send someone to the check in counter. After pleading for an hour, they finally sent someone to give us boarding passes so that we could then proceed through security to the gate. The security team from the airport was nice enough to escort us all the way through customs, immigration, and security so that we would not miss our flight."
Pros: "No problems at check in"
Cons: "The flight itself was too fast in descending-ear popping."
Pros: "Food and drinks served were pleasant."
Cons: "Our seats were in front of the spacious emergency exit seats and they were tighter than the rest of the plane. We were scrunched in more than the rest of the passengers which was very uncomfortable."
Pros: "Plane was on time, both departure and landing"
Cons: "Very little leg room, if the person in front of you declined their seat they were almost in your lap."
Pros: "They served sandwich and something to drink on the flight."
Cons: "Brought the flight earlier wuthout an explanation. Flight was 11.15am instead of 4.15pm."
Cons: "my ticket got cancelled the same day and was marked as fraud even though they charged me for the ticket and they still haven't refunded the amount worst services ever"
Pros: "The simplicity of checking in at a no hassle airport. Great price but could be cheaper."
Cons: "That the plane arrived two and a half hour later. Also wish that this Surinam Airways can fly through out the year not just a few months out of the year."
Pros: "Very bad service, Suriname Airways cancelled outle flight which has been booked since Sept 2016 and changed it to Sunday July 30 causing problems with car rentals & hotels that have been since Sept as well."
Pros: "Staff and service was great. Very polite . Great service . Clean airplane . Good and drinks good."
Pros: "Seating allowed for social distancing and wasn't full. Crew was great."
Pros: "Pilot had technical expertise and landed well. Crew was polite to passengers on red eye by keeping it quiet and dim."
Cons: "Smiles on statements. Plane was freezing cold. Lite didn’t work."
Cons: "The plane was just too darn hot and the fans were barely working. All of us were melting."
Cons: "Seating is very uncomfortable. A lot of turbulence during the flight made me very sick. Landing was very rough."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "Plenty of room, great cabin service"
Cons: "Plane was way late, several gate changes had me chasing my tail in Chicago...and that is not a friendly airport for incoming international flights on a good day."
Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
Pros: "The leg room on plane was great."
Cons: "Boarding was very unorganized. They did not have enough room to line up people for organized groups. People were cutting in line, walking up in front, where as people had been in line for half an hour. they need more clarity and staff to help with this."
Pros: "Punctual departure.."
Cons: "I'm 6.1 and the seat space is to small..couldn't get comfortable"