Find Cheap Flights from South America to United States

price was good, one crew member was extremely helpful and comforting when I got sick

long delay in flight and boarding process, uncomfortable seats, one crew member was rather judgmental about my motion sickness

Nothing

Flight was late, costumer service was terrible as it always is

We left on time and had a smooth landing.

The seats are comfortable and the space is too small. Q

Boarding announcements only made in Spanish, hopeless for international travellers unless they speak Spanish. Announcements on board were good.

i arrived

extra fees

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

Great service!

The food

The plane 787- 8 is new and realy comfortable

Too much bread at dinner The flight was delayed more than 15 minutes

airplane was new

i was not able to do online check in

Punctuality. attention of stewardesses

nothing

The movies were the only good thing in this flight because the food sucks and the seat are very uncomfortable, which makes think on not to take Avianca for long distance trips anymore

The flight was delayed (53 min) and they only announced once the change in the gate from 51 to 43, many people were lost without knowing were to go.

Terrible serive

Nothing !!

Customer service of the manager on duty at the time

Delay. I missing my train in Miami

The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience.

Crew was very helpful

Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?

No entertainment, no food

Latam lounge in Bogota

Pay for premium seats, not enough leg room a rip-off

The movies

No food for 11:30 flight - even though it was lunch time. snacks are "fair" at best Ontime seats and space are fine

very limited TV and movies ... other airlines are better ...

On time, great service, clean plane

We were very happy with practically everything with our first impression of this airline as well as the customer service.

We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year.

The crew in business class was very good and attentive. The meal was very good; I enjoyed the wine served. The hot towel and the warm snack provided was a nice touch. The seat was comfortable.

The foot rest on the seat was pretty poor.

Excelente

Nada

The meals were good!

Excelente

Nada

Total Loss

Stopped at boarding entrance for a bag that “looked too big” but still fit. Rerouted which resulted in the flight landing an hour and a half later, making me miss an important event.

The flight attendant was thoughtful, kind enough to offer to move me from cramped middle seat near back of plane to an empty exit row. Since I’m nearly 6’5” tall, that was greatly appreciated.

There were no “dislikes”. I didn’t buy any drink or food onboard.

I felt liteheaded at take off. I dont know if that's normal but i dont like that

Nothing

Quicker than expected. Nice crew

Everything costs more money. No reclining seats. No free water for a 3 hour flight!

They cancelled my flight twice, i was waiting for four days because they cancelled the flight for technical difficulties but then couldn't put me on another one because they were all overbooked.

Needless to say, price was a plus. Comparable prices on JetBlue and Avianca on the same CTG to FLL flights were US$300-$400 more at the time of booking. Arrived just in time at the airport for the cutoff provided in the online check-in paperwork and the line was full with all the other passengers for that flight there being processed. I thought surely it would be a long wait and soon the flight would be closed, but we actually moved very swiftly as they had 3 agents tending to the counter. They were all courteous and quick. At the gate, an announcement was made that the flight was overbooked and they offered a couple of volunteers a $500 credit towards Spirit flights as well as being re-booked for next days flight. Once on board, the three flight attendants were also courteous. WI was assigned seat 2F on their A320 v1. Best seat by far I've had assigned without paying for reserving one with Spirit. While it did not recline, I did not find the standard angle detrimental and I had TONS of legroom even when the upgraded row 1 seats ahead were reclined. The flight itself was smooth and quick. We left right on schedule to the T, and parked at our gate about 15 minutes ahead of schedule. Being one of the first out allowed me to zip through immigration without any waits and was out of the airport before our scheduled arrival time! For sure God was blessing me this day. But could it also be that Spirit's new CEO is really turning things around? Lets wait and see how the return flight goes. Stay tuned... AF.

One of the gate attendants was a bit on the rude side, screaming and demanding that all passengers get in one line or we would not board... even after I explained that her co-worker did not call to board by zone. He had explained the boarding process, but failed to start calling by zone. He at least used the proper equipment (microphone & overhead system). But this young lady was screaming... seriously? They could've avoided by: 1. Following protocol, and 2. Being consistent in using the designated communication equipment. Additional training is needed here for sure.

They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.

Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself

Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing

Stopped at boarding entrance for a bag that “looked too big” but still fit. Rerouted which resulted in the flight landing an hour and a half later, making me miss an important event.

Total Loss

Flight crew unhelpful. Ticketing staff rude. No compensation for flights missed because of their error.

They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.

For a low cost company actually the experience was better than others. At least the seat could go back a little.

Not much. The pilot was communicative.

The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.

The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.

Everything went very smoothly ppl were polite

I had to pay $50 for a small suitcase while other airlines charge $25.00

Stopped at boarding entrance for a bag that “looked too big” but still fit. Rerouted which resulted in the flight landing an hour and a half later, making me miss an important event.

Flight crew unhelpful. Ticketing staff rude. No compensation for flights missed because of their error.

Punctuality. attention of stewardesses

nothing

customer service in Bogota

needs to download the app to watch movies if you do not have a I pad or smart phone????

airplane was new

i was not able to do online check in

Service

It was delay. 2 hours.

They need to make premium passengers know where they are supposed to board...which line

Entertainment

Food

The movies were the only good thing in this flight because the food sucks and the seat are very uncomfortable, which makes think on not to take Avianca for long distance trips anymore

The flight was delayed (53 min) and they only announced once the change in the gate from 51 to 43, many people were lost without knowing were to go.

Delay. I missing my train in Miami

Total Loss

Stopped at boarding entrance for a bag that “looked too big” but still fit. Rerouted which resulted in the flight landing an hour and a half later, making me miss an important event.

Everything went very smoothly ppl were polite

Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing

Nothing !!

Customer service of the manager on duty at the time

The schedule on time

The air conditioning too hot!

Thanks for making me believe in Avianca again. Thanks for the nice and smiley crew that was on board.

Entertainment

Food