Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$838||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Pros: "The crew was lovely and friendly, very pleasant to fly with."
Cons: "Not a fan that I was seated between 2 men I did not know which made me uncomfortable enough that I couldn't sleep at all during my red eye."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Temperature of cabin was too cold. My feet were icy."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Cons: "Take off on time"
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "crew found me an outlet for laptop"
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "Great entertainment options!"
Cons: "The seats are still too small. I also wish there were hot options for food."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Cons: "Seats are so tight so uncomfortable"
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Seat, did not get upgraded"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Cons: "Even with "Comfort +" the seats are horrible."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Cons: "My selection was not available"
Pros: "entertainment options are great. The flights are plentiful, so lots of options."
Cons: "No options for vegans on 10 hour flight!! Shame on you!! Our needs should be considered."
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Cons: "Smooth and enjoyable trip unlike the second leg to Aspen"
Cons: "Not as crowded as the LAX to PHX"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "It was on time!"
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Pros: "The crew was awesome"
Cons: "The flight was delayed 3 times before we even boarded. Then we sat in the plane for an hour."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "The flight attendants were friendly and helpful."
Cons: "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Landed early and safe. Crew was nice and comfort was okay"
Pros: "Was able to sleep"
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "The planes were new. The entertainment system was great. The windows had a cool dimming design. You could help yourself to water and snacks. The crew was nice."
Cons: "The bathroom ran out of toilet paper."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Pros: "The friendly and attentive flight staff."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Cons: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "No headset for entertainment"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Pros: "Japan Team excellent in customer service"
Cons: "AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor."
Pros: "we arrived safely"
Cons: "had to take a shuttle to depart from a remote terminal. Had to climb up a long ramp. Seats were very close to each other (no knee room). No food. not enough overhead space for luggage. Very tight and uncomfortable seating."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "The ladies at the gate stayed over time to help reroute all the passengers."
Cons: "Plane delayed 5.5 hrs. Maintenance. New crew. Vomit on floor. Bathrooms broken. All before we board. Then @ gate for 1hr. Cancelled. 1 hr in line waiting to rebook. No shuttle to hotel. 3 hrs sleep. Front door broken at hotel."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "I booked business, so not too bad."
Cons: "I don't know why United doesn't take the 8 hr flight to Honolulu as serious as they do international flights. The business class was like being in Priorty seats with food and reclining. I was in the middle seat of 4 seats. still a crowed feeling. I would not waste my money on business on that flight"
Pros: "Great crew, comfortable plane"
Cons: "Plane was delayed for 5 hrs"
Pros: "Food was good but had to purchase on an 11 hour flight."
Cons: "Delays.... The crew didn't know our gate was changed until we told him. Some of the crew were very rude."
Pros: "I loved the flight, the service, and the whole experience."
Cons: "Nothing to dislike. That's the best part."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Cons: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"
Pros: "I liked the flight because it was smooth with little to no turbulence."
Cons: "I didn't like the fact that this was my first flight in years and I had questions about certain things that no one was available to answer."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "90 minute delay!!!"
Cons: "I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!"
Cons: "No leg room"
Pros: "Flight time was quick. It's nice when the pilots are able to take substantial time off the scheduled flight time, width they were able to this time."
Cons: "Not a fan of the seats. Someone needs to come up with a way to build seats with lumbar support."
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "I had no issues during my flight. Overall, the trip from Tamuning to Honolulu was quite enjoyable."
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Pros: "The staff was very nice and friendy."
Cons: "There was in-air entertainment; however, you needed the United app or to rent one of their tablets. The problem is that they didn't tell us until we were on board. I needed the app on my tablet to access the WiFi but couldn't get the app without WiFi."
Cons: "The aircraft was extremely small. Being 6'4" it's a challenge to navigate to and from your seat. I was pleasantly surprised that I could fit in the seat."
Pros: "Wheels up to wheels down took under 20 minutes."
Cons: "I'm 6'4" and if I would've had to sit on that plane much longer I would've been quite sore. Seats are small, space is exceedingly limited. But, it was a regional jet, so this was to be expected. Nonetheless, other airlines' regional jets haven't been quite so cramped."
Cons: "We were frustrated because we chose United flights but then got put on Island air from Maui to Honolulu who has completely different baggage guidelines and ended up costing us quite a bit more because our carry-ones weren't 16 lbs or below. I don't like things like that, so I wasn't very happy with that part of the trip. I don't think that is United's fault-probably Kayak's. Flying in general just isn't pleasant anymore. The crews aren't happy or fun and they've gotten so cheap on everything, and charge you out the nose for everything. The airplanes weren't clean. My 2 year old had to brush off a seat of crumbs on her seat before she sat down! Just sad where it's gotten in this crazy world. We used to love to fly, and now we are just always glad to be done with the flights!"
Pros: "They gave us a blanket"
Cons: "I got to Honolulu past midnight instead of 9:40pm. Because of the delay, I lost my rental car and now it t will cost me 3x more."
Pros: "Flight crew"
Cons: "I couldn't believe that this long flight had NOTHING in the form of entertainment. No wifi to watch on your own device and no inflight entertainment. I was stuck in the middle of 2 people with a baby with nothing to pass the hours. Unbelievable!!!"
Cons: "4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation"
Cons: "There's very little room between sest rows."
Pros: "All the service"
Pros: "Crew was friendly"
Cons: "My husband, myself and 11 year old son were seated separately. We requested seats together. I was told by the desk staff that there were younger children also seated away from their parents. Once in board, I observed several families with adults seated together and children older than 11 seated together. Priority should have been given to younger children to sit with at least one parent. I was uncomfortable with my minor aged child was seated with strangers for a 5 hour flight. In flight online entertainment didn't work initially."
Cons: "Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing."
Pros: "service was superb. Our stewardesses were great"
Cons: "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."
Cons: "This is an international flight from San Francisco to Manila. Because United has a policy of "meals for purchase" on domestic flights, the Sfo-Hnl and Hnl-Guam legs did not serve meals. Only the Guam-Mnl portion had dinner. The planes on each leg were cramped and old. Seats were old. No in-flight entertainment unless you rented a tablet. The fare cost around $720 which was not really a bargain since other international airlines like China Airlines and Ana were offering fares in the same ballpark fare. I made a mistake booking this flight and by the time I realized it, it was too late. I will never fly UA on international flights if there are other options. Asian airlines have newer planes with more legroom; customer service is better;and in flight entertainment and food offered. I intend to post a blog on travel sites "buyer beware.""
Pros: "The plane was nice."
Cons: "Over 1 hour late. We sat on the plane after boarding all that time. Late for things that should have been done before boarding ( fueling and more food). The movie and TV shows froze and skipped, so we're hard to follow."
Pros: "I had two seats to myself because it was a small flight. I was able to sleep most of the flight"
Pros: "Outlets at all the seats."
Cons: "There was no entertainment at all, which would be fine if they tell people ahead of time. This is a long flight if you don't come prepared."
Pros: "Our attendant Andrea M was a breath of fresh air. Always smiling and attentive to our needs . She was great! Ah, if only all UAL and other US airlines flight attendants were like her. Kudos to her!!!"
Cons: "Spent $13 for Internet but it didn't even work"
Pros: "comfortable and room for me and carry on"
Cons: "we boarded late. we were told that unless we were ready for take off in 6 minutes we would have to wait 3 hours due to ATC. It created an unnecessary level of worry on the plane. And...avoidable: we could have loaded on time rather than starting boarding at about 11:20 a.m. for this 1137 flight."
Pros: "The Economy Section Flight crew on the LA to Honolulu 2/18/16 flight lived up to UA's advertised flight service Good job - you made a frequent flier want to return to another UA flight soon."
Cons: "I have no complain."
Cons: "Old planes, blanket with hair, no complimentary meals"
Pros: "This flight was on time, crew was friendly and efficient."
Cons: "No complaints"
Pros: "Crew was very friendly. Arrived early."
Cons: "Cabin was hot the entire flight. It was a red eye but the lights were kept on bright for most of the flight."
Pros: "I upgraded to first class so the food and service was very good. Loved the super adjustable lay flat seats."
Cons: "Even in first class, it was clear United doesn't care about repairing anything that won't keep the plane from flying. The entertainment console was damaged to the point it wouldn't even fit back together and none of the headphone jacks were operational on an 8 hour flight. We were also understandably delayed by a medical emergency onboard but United saw fit to further inconvenience the entire plane of passengers by searching the cargo hold for the the deplaned passengers luggage long after they were gone, rather than send it back on the next return flight. The crew said the decision came from corporate and clearly thought it was as ridiculous as we did. Given that United was valuing this seat at well over $2k, I think it's reasonable to expect the amenities to be in good repair."
Pros: "The service was much more friendly and polite than the last time I flew united."
Cons: "Cramped seating very high food prices. Electric phone sockets didn't work AGAIN even though the green light was on. Couldn't charge my phone at all..."
Cons: "The flight was delayed over one hour. I had to ask to flight attendant to ask the pilot if they could wave the TV/movie entertainment fees due to the delay with the flight, which was approved. I did not like the fact that I had to ask about that when that offer should had been automatic. In the past, when flying and a delay happens, other airlines like Hawaiian and Delta have waved their entertainment fees. The baggage claim took over 45 minutes to release the flights luggage."
Pros: "On board entertainment did not work but otherwise a good flight."
Pros: "Roomy seats & leg room, free movies, arrived 30min early."
Cons: "That one attendant, that prob should look for another job, she does not enjoy that line of work, just the paycheck. No fault of United: 2 crying babies..."
Pros: "Crew was great entertainment was poor"
Pros: "The only thing I liked was two younger female crew on the flight. They were friendly"
Cons: "Horrible ground crew service. I was assigned to seat 33B, when boarding the computer printed out a new boarding pass with new seat 30B for me without any kind of notices in advance. I wasn't traveling alone, of course we would like to sit next to each other. When got on the plane, the new seat I got 30B was already taken by another older lady which her boarding pass has exact same seat as mine "30B". I had to walk to the very front of the plane to talk to someone and he was no help because he said "I had to wait for the agent to talk to me". I stood there by the door for 20 minutes or so, telling him my seat got change and there's someone sitting there and I would prefer to go back to the seat o was originated to the first time as it was exit row seat. The ground crew said I can't and I need to sit at 30B which there's another person sitting. He left, came back 10 minutes later saying the same thing. How am I supposed to sit on 30B when there's someone with exact same boarding pass, same seat sitting. He said "no one is sitting there. She moved. You need to go sit at that seat", I walked there and nope, she's still there. I wasn't gonna waste my time arguing because obviously United ground crew member were no help and rude. I went back to seat 33 where I was supposed to sit and of course it was empty. They kept telling me it was a FULL flight with no open seat but that wasn't true at all. Seat 33 was open so the seat 2 seats away from me on the same row. No wonder why asian airlines have better rating in services compare to American. Your crew members are rude and just not smiley. Not even an apologize was once said to me when I had to deal with YOUR mistake United airline."
Airlines flying from South Bend to O'ahu have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights