Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Belgium
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Scores according to KAYAK customer reviews
Cons: "Food would have been better."
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pros: "Good flight"
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Pros: "Crew was friendly and helpful."
Cons: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Pros: "Excellent food, service and comfortable seats."
Pros: "The staff was very helpful went above and beyond to help. Everything was smooth from boarding to landing plus everything in between."
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "Modern plane and great crew."
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Crew was excellent. Very nice and helpful."
Cons: "Food was terrible. Need a variety. Curry is not for everyone."
Pros: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Cons: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Cons: "No HE"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Cons: "Great staffs and food service."
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Cons: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Cons: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."
Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Pros: "The plane number one is very good but the onther one to cairo is good not like the first"
Pros: "Everything was good."
Cons: "More movies, no wifi, better food"
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Cons: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Pros: "First flight was okay"
Cons: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"
Cons: "qatar airlines has some old airplanes foods are not good"
Pros: "Service was very good"
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Pros: "It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future."
Cons: "Would prefer more options on they entertainment menu."
Cons: "Expect more then OK from Qatar."
Pros: "Easy flight. Great food. Friendly crew."
Cons: "Flight was late."
Cons: "Long transit"
Pros: "The plan really comfortable evreything was great"
Pros: "As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring."
Pros: "Everything about the flight was good."
Pros: "Good flight, got home early."
Pros: "The movie options"
Cons: "Compensation for having waited an hour and a half extra."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Cons: "The seats could have been more comfortable"
Cons: "thin seat cushions"
Cons: "Not cancelling our flight"
Pros: "Great crew, snacks, comfortable flight."
Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Pros: "Crew, exit row seat"
Pros: "Service was great"
Pros: "It was a nice flight. No troubles"
Pros: "Food were bad. Out of air condition"
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "Everyone was friendly and got us to our destination"
Pros: "It was actually a Delta Airlines flight. In business class. Service was good."
Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Great movie selection"
Cons: "All was great"
Pros: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."
Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Cons: "Kids yelling"
Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Cons: "The fact that my flight was delayed for the second time in the past week"
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Liked the selection of channels and movies."
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "The crew was very nice. The seats were mostly comfortable and having the movies on the headrest is a wonderful idea!"
Cons: "The flight was overbooked and some of us had to check our bags but atleast it was free of charge. They should work on that."
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "Nice smooth, quick flight"
Cons: "no legroom in a first class and expensive seat"
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Pros: "i thought the food was fairly good.i thought the crew were good."
Cons: "that we were about an hour late departing. i thought the entertainment especially the movies could have been better."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Pros: "We always fly Delta out of Augusta, GA, our local airport. The check -in is a breeze and the folks are friendly. Delta has a number of flights out of there and overall it's the easiest and most economical for International flights. Your checked luggage goes straight through without the huge airport hassle!"
Cons: "Racists bastards!"
Pros: "The food was good and was served with professionalism.It was an excellent service no doubt."
Pros: "Very smooth flight. Everything was perfect."
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "fast boarding"
Cons: "They Lost 2 bags in Munich. Here in Sardinia 3 days and without our stuff for today and most of tomorrow."
Pros: "Crew very professional"
Cons: "More entreteiment on bord"
Cons: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Cons: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Cons: "Didn't make the flight"
Cons: "There were not enough vegetarian options, so I had only bread, butter, and dessert."
Cons: "Business class had economy seats which is not what you expect especially for an overnight flight"
Pros: "The fact that it was indeed a plane that went to europe. that's it."
Cons: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Pros: "Staff was very pleasant , polite, and accommodating"
Cons: "No complaints except for the how long is the flight, but it’s a part of a journey"
Cons: "Delay and food was bad"
Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pros: "I always had a great experience with Lufthansa."
Pros: "Food, service pretty much everything"
Cons: "Need AC outlets and better WIFI"
Pros: "I had 20 mins to transfer from one flight to the next on a bank holiday weekend full of passengers. The staff stopped me and two other passengers to completely expedite our transfer process and I made the connecting flight."
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Pros: "Good service on plane seats weren't bad."
Cons: "Entertainment system kept not working. Terrible baggage wait in Orlando. Over 30 minutes after I cleared customs Flight was late over 30 minutes"
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Pros: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Cons: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."
Pros: "The positive attitude of the crew members. Even though flight long they continued to smile. Very smooth flying and plane on time. Free drinks including alcohol."
Cons: "Cramped conditions."
Cons: "Didn't happen yet."
Cons: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Cons: "2 hour delay"
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "Had really less than an hour to pass through immigration and catch a connecting flight to Rome. In particular I thought my bag would not make the connection, and as I was going on to Perugia that evening and it would have been a big mess. At check-in for the Rome flight, the LH lady was able to confirm my bag was already aboard which put me at ease. It came through very quickly in Rome and I arrived in Perugia on time and with my bag! Food from Bogota was tasty and there was a complimentary snack on flight to Rome."
Pros: "I loved the choice of movies"
Cons: "Lack of space"
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Cons: "Baby crying for the entire flight from Munich to Denver."
Pros: "Horrible customer service through the strike. Rebooking took four hours."
Pros: "Loved the personal TV screen, meals, friendly service, competitive pricing, arriving even earlier than scheduled, on time departures."
Cons: "I wished the blankets were warmer. Maybe a fleece. I was cold part way through the flight, even with the blanket provided."
Pros: "Lufthansa service"
Cons: "No entertainment"
Pros: "The movies, the nice flight attendants, the constant service."
Pros: "Nice crew"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Attendents were very warm and friendly. The pillow, blanket, water and headphones at the seat were a nice welcome."
Cons: "No reading light that I could control."
Cons: "Missed this flight"
Cons: "Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Cons: "Leg space is tight"
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."
Cons: "Flight delayed and lost connection. 2 hours for rebooking"
Pros: "I enjoyed the attentiveness of the staff"
Cons: "No issues."
Pros: "The services the food the plane the sits"
Cons: "The lines getting in the planes took a little too long but not much"
Pros: "Most of the aspects of flying"
Cons: "There is a fair amount of room for improvement when it comes to Lufthansa airplane food"
Pros: "Fell asleep"
Cons: "Too crowded for this isolation time also the guy across the aisle from me (about12 inches away) took off his mask as soon as he sat down and did not put it on until he got off. The flight attendant said NOTHING. You can do better."
Pros: "Arrived safely."
Cons: "Bumped from business to coach and given a lousy $300 voucher."
Pros: "Yes all good"
Cons: "Nothing I can think on to improve."
Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"
Cons: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Access to diff. kinds of movies for entertainment, nice attitude from the crew"
Cons: "Seat belt sign was on almost the entire time.. Would be great to have a better way to clean hands before meals as only option for us was the lavatory.."
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Cons: "Having a crew ready"
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "Boarding and entire flight"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Pros: "This will be my last flight on American. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". I can imagine how uncomfortable larger people were."
Cons: "The seats are too narrow with little leg room."
Cons: "I didn’t like to have 4 stops and so many hours of layover between all of my trips I will never ever buy a trip with a travel agency it is so complicated to make a change and they want to charge you about 5,000 dollars for a change! awfull!!! waitress from miami to london was not so nice."
Pros: "It was always a close call and almost missed my flight"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
Pros: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
Cons: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "My flights were booked through British Airways, but these segments were operated by American. Madrid to Dallas was on a 787 (a very nice ride). Entertainment options were very good (although not as diverse as on British Airways). Food was excellent. The crew was very pleasant."
Cons: "There is not enough waiting space at Madrid Terminal 4S for passengers on large aircraft. Boarding was not as fast and orderly as it should have been. Customs and passport control at DFW is very time consuming (much slower than at many other comparable airports). To change terminals, it is necessary to go back through security and then take a train. It took more than 1.5 hours for me to clear customs and get to another terminal for my connection."
Pros: "Left early and landed 20 minutes ahead of schedule. Only bad news was the gate which was on the tarmac and about a mile from the terminal. We needed the extra twenty minutes to reach the terminal on foot. We needed a shut!le!"
Cons: "See above"
Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Pros: "Nice staff"
Cons: "Checking in was so in-efficient. We had to visit the machine and 3 desks to be able to check-in. The entertainment screens on the planes were so unresponsive that it was a feat of patience to be able to choose anything."
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "Arrived safely and on time."
Cons: "No power outlets at seats."
Cons: "Think this plane still had screens overhead vs personal screens."
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "The Crew was friendley."
Cons: "Could not checkin on internet."
Pros: "Ease of boarding, comfort on flight."
Cons: "The delay for 3 hours."
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"
Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Pros: "Flight went very well and I enjoyed the selection of movies available through the Gogo system"
Cons: "Wish there were more complimentary options other than just stale cookies and pretzels"
Pros: "Attentive staff, easy boarding"
Cons: "AA got rid of the video screens on the chair in front of you; poor snack selection"
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "We arrived over an hour and a half early which was great after our previous flights delays. Crew was great and the food was good."
Cons: "We took off with low fuel diverted to DFW then on to lax with no water on board Completely unsat So much for a non-stop flight"
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Pros: "The crew excellent,"
Cons: "Before boarding i felt lost had to ask multiple people where i had to go"
Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Pros: "I was able to get home the next day rerouted with Lufthansa and they did provide a hotel and gave us a 15$ voucher."
Cons: "Missed an important day of work. Sat in the airport for 5 hours with little to no comunication from staff. They would constantly tell us they will make an announcement in 5 minutes but never had. JFK Terminal 1 is very unconfortable so that made the stay worse. The problem I had was with the fact that they could not tell us straight we are not going to fly."
Cons: "I Think is important a little meal or something about ...all its bussines...it's a Fly that not diferent... Brussels Airlines can be a experience....Not JUST a service like all Airlines....marketing its off in this point!"
Cons: "Flight was late and I almost missed my connection in Brussels"
Pros: "Boarding was fast, we arrived early."
Cons: "The plane was super hot, the crew never offered drinks or food to me"
Pros: "Not too much"
Cons: "I'll begin with the order of sequence of all that went wrong: 1. A huge queu while we were waiting for checkin in Rome (waited for more than 30 minutes) 2. The steward didn't agree to take a gymnastics hoop to the aircraft, despite its being super light. By the way, the inbound flight the hoop was taken into the aircraft; 3. We (family of 3) were seated separately, what made a huge stress to our small daughter. 4. There were no AC socket in Brussels airport (there were, but not charging) during transfer. 5. Our baggage was not delivered, which is very unpleasant :("
Cons: "Over 2 hour delay"
Cons: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Pros: "On time Polite crew They gave an "express pass" for people with short connection"
Pros: "The confort"
Cons: "The delay and the food. There was sand in the fish"
Cons: "Waiting an hour and a half to check the luggage and obtain the boarding pass. Totally unacceptable. They only had a couple of agents to check a full plane and one was dedicated to business class. They said it was to save costs !! Flight was delayed and upon arrival no finger so long wait to deplane again."
Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Cons: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Pros: "all was good"
Pros: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Cons: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
Pros: "Best business class for travel to and from Europe."
Pros: "Your airline 100% better then Air Canada."
Cons: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."
Cons: "Seats had no cushioning on bottom or back"
Cons: "Baggage handling"
Pros: "The flight was on time!"
Pros: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Cons: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Pros: "We don't know. Ask our suitcases. They arrived in Venice and we were in Athens."
Cons: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."
Cons: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
Cons: "I was unable to check-in online, Lufthansa said see Brussels Airlines and Vice Versa. The check in process at Dulles was very poor (this was the Brussels Airlines desk) Chaotic would sum it up best. The meal on the flight was very poor, even the staff apologized before I said anything, they were quite embarrassed. Hopefully the flight back on Lufthansa will be a huge improvement !!"
Pros: "Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better."
Cons: "The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too."
Pros: "Loved the entertainment options"
Cons: "Lost luggage, low food quality, long lines for transfers"
Cons: "not enough leg room. I had asked for seats with more leg room due to my medical condition and did not get any satisfaction"
Pros: "Quick and easy boarding, surprisingly good food and entertainment content provided."
Cons: "Not crew weren't very helpful, some were more polite than others. A little cramped in terms of seats."
Pros: "The flight attendants were friendly; food was decent; seats were not that comfortable and a bit too close ; in flight entertainment was okay; bathrooms okay but could be cleaner"
Pros: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!Nothing!!!!!! Seats are uncomfortable ! No space for leg"
Cons: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!"
Cons: "uncomfortable poor video selection"
Pros: "Great crew."
Cons: "The seats were extremely uncomfortable. There could have been more (or better) movie options."
Pros: "A really great crew! Food was good."
Cons: "The seats are horrible, the most uncomfortable ever."
Pros: "Crew was nice"
Cons: "The seats were completely uncomfortable, they have a leather thing where you put your neck on (on the long flights) which is completely uncomfortable. on one flight there was no entertainment system at all, and in the long one it was fine. Also on one flight while we have already been on the plane the light was delayed by over an hour, because they overbooked or something- it was pretty hell inside, very hot- and no one has even offered a warer. recommendation: avoid."
Pros: "There were a couple of the flight attendants that were excellent: Friendly, welcoming and service minded. Not all, but I have come to expect the worst from United (I fly 5-6 trips a year with UA, 5-6 trips with other Star Alliance airlines). Food in Economy Plus was mediocre at best, it seems United are catering this from a correctional facility. Overall good experience due to the staff, but nothing that wow'ed us beyond being better than what we have come to expect from United."
Pros: "Great plane and a crew,"
Cons: "the most uncomfortable seats. A tourchere to seat for ý hours."
Pros: "Crew were polite. Due to late BHX departure VCE connecting passengers were given barcode pass for fast lane thru security & passport control. BRU huge & a bit confusing. esp for arrivals from GB connecting to Italy. Lots of escalators and walking. Brussels airlines were fine. However, in future I would avoid using BRU as a connecting point unless more time between flights."
Pros: "Delightfully, there was enough leg room - didn't quite feel like a sardine."
Cons: "Bathrooms were not very clean."
Pros: "The NY people working for the company were great. The flight attendants polite."
Cons: "There was no food onboard."
Pros: "The selection of movies was absolutely the highlight. Including a gratis beer or wine with dinner was a nice touch too, and this was actually a United alliance flight!"
Pros: "Entertainment system"
Cons: "Didn't get to sleep much with all the meals and snacks."
Pros: "Tight squeeze, otherwise a good experience."
Cons: "Food: fish or lamb the only 2 options for the meal... seriously?!? TV: viewing angle so wide that I could't sleep if the person next to me was watching a movie Seats: too narrow when compared to other airlines No individual fan, only seat light... It's 2016 folks!"
Pros: "Excellent inflight crew."
Cons: "Chaotic boarding - after 1st class, travelers with young children, no organization or boarding by sections, causing the process to take much longer than necessary as people were blocking aisles loading overhead luggage while those seated further back in cabin had to wait."
Pros: "There was minimal turbulence. It was a smooth flight and the crew was very polite and helpful"
Cons: "The food was on sale. I am going to Abidjan. Do I have to buy the food all the way?"
Pros: "The entertaiment was fine and the crew were polite"
Cons: "1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome, 2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm. 3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight."
Pros: "The service personnel was very nice and accommodating."
Cons: "There was a screaming child the ENTIRE flight, and it seemed obvious to me that it was behavior and not a health/ear issue. I felt like flight personnel should have addressed it with the parent/guardian. Also my screen did not work and flight personnel were not able to fix it. It was a long 9 hour flight with no entertainment from Brussels to Chicago. UA 973 on 12-03-15."
Pros: "Departed ahead of schedule and got airborne within minutes, unheard of at JFK around 6.30PM! Quick flight smooth landing, friendly service reasonably comfortable seat for coach class! Bagage service was quick too! Was out of the terminal 1 hr ahead of schedule!"
Airlines flying from South Carolina to Belgium have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Belgium
Masks required on board, masks provided on flights from South Carolina to Belgium
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Belgium
Testing for antibodies, testing for symptoms for flights from South Carolina to Belgium
Waiving of change fees. Search flexible flights from South Carolina to Belgium