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Pros: The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something.
Cons: If a tooth paste and brush was provided in the little pack it would have made life better.
Pros: The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something.
Cons: If a tooth paste and brush was provided in the little pack it would have made life better.
Pros: The flight schedule was on time
Pros: The food was good. The staff very friendly.
Pros: Staff & food were excellent.
Cons: Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits.
Pros: The recline and comfort of the seat is good, and the map and entertainment system is OK.
Cons: The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case.
Cons: The head phones are terrible.
Pros: That I arrived at my destination alive.
Cons: Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad.
Pros: Boarding and arrival was on time.
Cons: Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient.
Pros: The crew, the food and the entertainment on demand.
Cons: A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster.
Cons: Seats are extremely uncomfortable, tight, not functioning
Pros: Food Free wine and drinks Good movie selection Good headphones Good and nice team
Pros: I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless.
Cons: Not enough bathrooms. Very long lines to go to the bathroom.
Pros: Crew accepted to move our seats for emergency leave zone where there is more space for legs
Cons: Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!
Cons: Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time
Cons: Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience.
Cons: Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason.
Pros: Food, boarding
Cons: Tight seats
Pros: Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent.
Pros: I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!
Pros: Vegetarian options available
Cons: Long delay
Pros: The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them.
Cons: You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to.
Pros: No viajamos, nos cambiaron a Iberia al otro dia
Cons: No viajamos
Pros: excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival
Cons: Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again
Cons: The tickets were booked on Turkish air but serviced by Air Canada. Neither company could change flights, check in or check me out of each other's systems. This caused most of my late night delays and struggles. Beware when using either or other online companies serving other vendors
Pros: Exxcellent food.
Pros: Pleasant staff and good food and great movie selection
Cons: A330 is a flying sardine can.
Pros: Early arrival by full 30 minutes--great.
Cons: Crying babies, but not airline's fault.
Pros: All service, atention, food
Cons: My luggage just disappeared on a flight from VIE to Istanbul. Those lost baggage handlers are totally unmotivated also. No explanation at site, barely any email follow up. That's it????? Also on the way back they took away cameras. My professional camera and lens equipment was handled poorly, thrown around carelessly and the lens got damaged. I am quite unhappy with this airline
Cons: We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night.
Pros: Thanks for the homemade cookies :)
Cons: we had to stop in berlin. we were not informed about the length of the stop. food service stopped in the middle and then resumed 4 hrs later. the crew did not offer snacks instead. wifi did not work on the plane so we could not inform our families of the delay. headset was not working on both ears. boarding was very long due to extra security checks. not sure why u need to go through this twice...
Pros: Nice aircraft
Cons: Quantity of food served was less for 13 hour flight
Pros: The crew was nice
Cons: Noisy..people up in the isle, drinking...just being laud.
Pros: Good Food, Nice Accommodations, Great in flight entertainment options. Would do again for longer flights to other destinations.
Pros: Love this airline!!
Pros: Food and service were great. Plane was super clean and economy seats were very comfortable.
Cons: The in-flight entertainment system didn't work on the way back.
Pros: The crew and flight it self was great
Cons: Tuna sandwich not good and flight was an hour delayed
Pros: The flight was fine, the crew courteous and everything was ok until I got to my destination.
Cons: It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience
Pros: Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience.
Pros: Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them.
Pros: Loved the clean atmosphere and friendly staff.
Cons: Nothing I didn't like.
Pros: All was ok
Cons: To warm in the cabin
Cons: Seat was very uncomfortable. Stiching placement is very bad and hurts. We had to turn back and switch plane after some technical issue. We landed in Budapest with more than 3 hrs delay.
Pros: The planes were pretty comfortable, especially the first one. Even with the delays, there was overall a good turnaround time, though we still landed four hours late. The captain kept people from panicking, which was good.
Cons: We had an engine failure during the first ten minutes or so of our flight that required us to turn around and head back to Istanbul, then wait for another plane, then reboard and try again. Our first flight was in the air an hour or so. Engine failure is always a concern - why was this issue not found during a routine maintenance check-up?
Pros: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!
Cons: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!
Pros: Great service, tasty sandwich.
Cons: Boarding was a bit of a scrum.
Pros: Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time
Pros: Clean, quiet and the staff was attentive.
Cons: The meal was average
Cons: Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor.
Pros: The crew was fantastic, never bothered sleeping people, and had a great trip.
Cons: Nothing, best transatlantic flight I’ve had so far honestly.
Pros: Clean and comfortable airplane
Cons: Entertainment wasn’t working the entire flight
Pros: Crew was friendly and we were pleasantly surprised to be fed something on the short flight!
Cons: Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight.
Pros: Efficient, on time.
Cons: Cost for wifi
Cons: A little bit turbulence
Pros: Good service overall. Great crew.
Cons: Nothing in particular.
Cons: Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that.
Cons: See problem with the KAYAK reservation above.
Pros: We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold.
Cons: The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!
Pros: Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy.
Pros: almost hrly refreshments courteous crew calm demeanor
Pros: We had a 2 hours delay but the captain was professional and the next flight was rebooked
Cons: We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude.
Cons: You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal.
Pros: food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling
Pros: Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing.
Pros: On time
Pros: Food was good. Flight attendants were good.
Cons: Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality
Cons: Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers.
Cons: Too uncomfortable for sleep, but that’s every economy flight now.
Pros: Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people.
Cons: Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through.
Cons: Boarding free for all, therefore confusing and slow
Pros: Easy checking
Cons: Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times. Said drinks were over specially scotch.
Cons: My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline.
Pros: Service was exceptional and prompt
Pros: Left on time and arrived 35 mns early, can’t beat that ( ok we had tail winds)
Pros: On my way to meet my granddaughter & took Lufthansa flight! Very satisfied with the overall. Crew very friendly, helpful & knowledgeable. Smooth flight & super landing in Munich!!!
Cons: Late one hour. Apparently equipment failure
Pros: Once we got started the flight was OK. Great crew, the pilot did all the best to catch up for the delay caused in FRA.
Cons: Once we were all onboard we had to wait in FRA in the plane until someone's baggage was unloaded. The wait time was almost 1 hour which was not pleasant esp. with small children. No entertainment onboard.
Pros: Salmon sandwich, friendly, nice crew.
Cons: Lot of stairs, bus ride to the plan for boarding.
Pros: it was on time and we arrived in one piece
Cons: the second leg from FRA to BUD entailed a massively disorganized, no queue control free for all to go through the boarding gates, all of which just led to an overcrowded bus.... which meandered through the airport to your jet on the tarmac.. they then allowed boarding from either rear or front of plane which of course lead to the throngs meeting in the middle and trying to squeeze past each other... horrible. Then... the checked bag did not make it to Budapest as they forgot to transfer it in FRA. so, yeah all in all it was a cheap flight and we got what we paid for.
Cons: The special meal I got was not the same as I ordered.
Pros: Our flight attendants were very kind and caring, and we landed safely in Budapest. The kids even had the chance to talk to the pilot/co-pilot before getting out of plane, they really loved it. Thank you!
Pros: The snack was really good (a salami sandwich and a glass of wine).
Pros: There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!
Pros: The crew was great and loved the pre boarding with my children.
Cons: That had to be the most uncomfortable flight to France I have been in. There was no leg room at all.
Pros: Quick and professional
Cons: Everything was good not great
Pros: I liked he cleanliness of the plane and failities, friendliness and professionalism of the flight attendence and Crew members. on time schedule and flight.
Cons: The Food was terrible, I would rather have the Option to pay for something more edible
Pros: Given free upgrade. Efficient services.
Pros: They walked extra miles to confote customer all the service at any leavel was best without tension.
Pros: Very nice snack.
Cons: I never took this flight.
Pros: Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.
Pros: Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time.
Cons: Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-
Pros: The connection was way too tight.
Cons: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.
Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.
Cons: Nice crew. Basic services. Early arrival.
Pros: Good smooth flight, on time. No complaints
Pros: The service, the comfort of the plane. Great communication about turbulence.
Pros: the food was decent, the people were nice
Cons: the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line.
Pros: Friendliness of staff
Pros: No food or entertainment
Pros: I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights.
Cons: I could not be given the boarding pass fir the last leg of my trip
Pros: The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus.
Cons: No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss.
Pros: All is satisified.
Cons: Completely destroyed our itenerary
Pros: My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport.
Pros: The crew was courteous.
Cons: Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!
Pros: Good movie selection
Cons: Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far.
Cons: No seating available at the gate. People had to sit on the floor or stand
Cons: Plane too old for such a long flight
Cons: They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!
Cons: This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again.
Pros: Friendly staff
Cons: The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own.
Pros: I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to.
Cons: I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom.
Cons: American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks...
Pros: The onground staff at CDG was nice. The bus ride to the planes was not.
Cons: Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?
Pros: The crew was attentive, the plane left on time, we arrived very early at our destination.
Cons: The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people.
Pros: The new 777 airplanes were exceptional as well as the splendid airline crew!
Pros: This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends.
Cons: Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane.
Pros: Crew was very nice
Cons: Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation
Pros: On time, good movies, good service.
Pros: My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder
Pros: customer service was attentive smart yet caring.
Pros: The inflight movie selection.
Cons: The uncomfortable chair.
Pros: I thought the cabin crew were very helpful and friendly and professional.
Cons: The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded.
Pros: The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early.
Cons: Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time.
Pros: The crew was amazing. It was a long flight and they kept bringing us drinks and snacks for 10+ hours.
Pros: The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !
Cons: Inflight entertainment....AA NEEDS to get individual screens in economy.
Pros: They were accommodating and helpful, despite being overbooked and busy.
Cons: We cannot think of one thing they could have done better. They were a very professional crew.
Cons: Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny
Pros: Crew was generally friendly. Leg room in coach was ok. The price was good.
Cons: Kayak sent misleading check in announcements. Namely, telling us to check in with Finnair, where it would not let us check in on line and no one answered the phone. We ultimately checked in with American, which was operating the flight. Not a customer friendly process. American should be embarrassed to serve meals. We think people will eat the gruel because they paid for it. No choice of entertainment. How 1990s. If this is the new American Airlines Lord help us.
Pros: I was feeling very comfortable, the hospitality was excellent, the flight was great Thanks very much on everyone
Pros: Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc
Cons: There was a terrible smell; food and drinks were served two hours after the flight started, it was dirty, cold and cramped. The whole experience was traumatising!
Cons: Old plane, noscreen on seats,, can't choose movie, no charger and USB. Terrible food Very expensive for the price
Pros: Aircraft was so old.Paying $1,000 for that, when any other airline uses decent aircrafts, is just unacceptable.
Pros: The seats could have been a bit roomier.
Pros: Good food (chicken)
Cons: Seating too tight
Cons: Just not enough room in the economy class, especially when the person in front reclines their seat.
Pros: Crew was nice. No water or basic beverage service
Cons: Water or basic beverage service
Cons: Best flight and touch down ever.
Pros: The crew were pleasant and helpful
Cons: The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens
Cons: Flight were delayed abnd canceled
Cons: There was a problem with the plane but there was time to make up the lost time however it seemed no one was in charge. We were not even told of the problem until the flight was already 30 min late. Then there did not seem to be a plan to fix things. The flight was 1 hour and 15 min late meaning we miss our great connection.
Pros: Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants.
Cons: Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance.
Cons: It was a two hour flight, we did not get the opportunity to buy a drink and food until an hour and forty minutes into the flight. This is not acceptable.
Pros: The crew did their best to minimize delay
Cons: Flight delayed, arrival very late night. No snacks, drinks , only to purchase. Like a low cost airline
Cons: No free water on the flight. I was not able to use my USA credit card. Water is essential during flights!!!! I got sick on the pain from headaches!!!!!! Water should be a basic, free thing to served on a plain.
Cons: there's no screen. hence there's no chance of entertainment. a cup of water or just a juice box should be free/standard.
Cons: On a flight to Budapest, budapest airport had issues that forced us to land in Austria. 5 hours later we’ve been completely abandoned in an empty airport while all the other planes that landed paid for their customers transport. It’s 4am, we have not been given food water or a plan as to how we will get to our destination. The plane crew basically told us we are on our own and left. This is straight up cruel, unjust and completely unacceptable considering we paid more than 2000 dollars for these flights
Pros: They arrived a few minutes earlier than expected.
Cons: carry-on not allowed on board
Pros: Good leg room, good service from staff and left early
Cons: Did not have food so can't comment but tea was cold, however cabin crew more than happy to change it. no other negatives to think of
Pros: movies, etc., accessible/
Cons: Plane couldn't be steered after landing...what kind of maintenance is there? had to wait for tow to arrive...missed connecting flight...no assist from Brit Air to figure out how to handle missed connection after arrival.
Pros: Crew was friendly.
Cons: I understand that airlines want to cut back where ever they can, but I have a hard time believing that you cannot swing a bottle of water and a sandwich. Oh BTW beware of their new “security” regulations. So I had a bottle of perfume in my carry on, only about a quarter maybe a third left in a 100 ml bottle. Guess what, it is not the amount of liquid you have in it, it is the amount the bottle can hold that matters. Needless to say they confiscated it.
Cons: The only refreshment without charge was tap water. The crew also pulled a curtain across the tops of the seats in front of us to separate economy from priority, and it felt somewhat insulting. Boarding was delayed with no communication from the crew as we all stood at the gate waiting for instructions.
Cons: Only card why?? No free food??
Cons: The credit/debit card machine didn't work on half the cards. It took about an hour for anyone to get food or a drink. The staff was more preoccupied with selling things than picking up the rubbish. It only takes a minute to walk down the aisle collecting cups and bottles. Some people never did have their items collected before the three hour flight ended.
Cons: Transfering at Heathrow is a stroke-inducing experience. Just getting from one terminal to another takes close to an hour. Add to that sadistic, bossy security personnel, incomprehensible flight announcements (in England!!) and trademark British incompetence -- Brexit can't come soon enough!
Cons: Even coffee was not complimentary
Cons: Corralling people into shopping area by not disclosing gate assignment. Then corralling people into a boarding area where there is no access to bathroom facilities. Then boarding without any order except for some privileged passengers (first class, club members). Finally,not serving any soft drink or little snacks unless you pay for some overpriced stuff. This is a sure way to drive passengers away from BA towards no-frills discount airlines.
Cons: We booked online with a major travel booking site and got Much chaper seats than aa offered. However, they wouldnt assign us a seat until at the airport; what a hassle.
Cons: Asked for water when they were selling beverages, and was told sharply "not yet". Flight attendants did not make eye contact and never return for us or other passengers around us.
Cons: Flight cancelled.
Pros: Pilot was communicative about flight delay.
Cons: The food service never made it to our row. Not even water was offered on a two hour flight.
Cons: I didn't like that my 22 year old granddaughter was separated from my other granddaughtner and me while we were going or water and food. When we returned, we were told that this was an extra security check required by the US gov. and that she would be returned before boarding. That was my grandstanding at least . What happened was that she was not returned and no further communicated with my other granddaughter and me by the time the plane was being hoarded. It doesn't require a vivid imagination to think of fake BAW employees and human trafficking tp understand why I was terrified by the disappearance without return of my green eyed ,lovely young granddaughter.
Cons: I have change my return tickets to one week before original return date, and the fees for changing was 4600£ I have the same issue with Qatar airways and they charged me only 100£
Pros: Crew was nice
Cons: Too cramped and the food was mediocre.
Cons: for the price I paid the service did not offer complimentary food or even water or soda.
Pros: Very nice flight attendants
Cons: Did not have wifi or live TV
Cons: I can not comment yet, it will be unfortunately several hours before I take this leg of my trip
Pros: The seat I had was good
Cons: No food, no drinks. They asked me to pay even for water. After a very long trans Atlantic flight, this being a connecting flight after a long a tired 11 hours layover in London. It is an embarrassing how the airline cares (or doesn't care) who travels with them, where the people are coming from so they can understand their needs. I don't think it would had make a difference to the airline if they would acknowledge connecting passengers and eventually try to make their experience a little easier. But asking for a glass of water and not getting any is an embarrassing experience for this airline. I will never fly with British if I can.
Pros: The plane is a newer one than what they are flying across the Atlantic and the seats were decent for the length of the flight. The crew were very nice and gave us tap water to drink for free.
Cons: They don't offer any free food or drink, not even water. The boarding process was slow and laborious as they were making people check their carryon bags as they were checking the boarding passes.
Cons: no complimentary water and coffee and more.
Pros: Crew, food and entertainment were excellent.
Cons: Flight was 2 hours late due to weather (not airline's fault) and technical problems (airline's fault), causing a missed connection in the London to Houston connection. BA gave excellent support in this difficulty but it was next day for a connection, changing plans for others at home and making it difficult at their end (hotel and pet boarding reservations). There were noisy babies the whole trip--not airline's fault but does make an uncomfortable and long trip even worse. The flight was full, so it's 10 hours in a sardine can--and they wonder why people hate flying now. Hate flying and only do it when necessary (longing for the good old days when flying was comfortable and fun).
Pros: Plane safely landed to LAX
Cons: started with long delay, service was ok, crew not helpful and friendly. I have been flying with BA for more than 10 years but the services have really deteriorated over the time.
Pros: Politeness, precision, correctness.
Cons: It was a little bit hard to understand the words of the pilots because of the noise.
Pros: The pilot was very great, on time, and the crew was accommodating.
Cons: We left on a flight from London over 12 hours later.
Cons: after 8 hours of delay after delay. Flight was cancelled. No flights available to New Orleans until the next day at 4pm. Had to be at work for payroll responsibliity. People counting on me for their paid. Hope I find another airline to make it home. Slept in airport with on place to go or eat
Cons: Flight delayed multiple hours. Sat on Tarmac for 2 hours. Baggage lost for two days. Worst experience flying ever.
Pros: I actually slept the whole way.
Cons: We were put in seats behind each other instead of next to one another. No in flight entertainment.
Pros: Flight attendant was very pleasant. Flight was less than an hour so no food or entertainment. Arrived on time.
Cons: My London to Charlotte flight arrived early, customs and immigration were fast. I was not allowed to change my flight to JAX to an earlier one so I had a 4 hour layover. I had not been issued a boarding pass in LHR and when I got one in Charlotte I was seated in the very back seat next to the WC. I booked this flight in February so was displeased that I had such a bad seat, also that I could have had a seat on the earlier flight. Something about BA and AA partnering makes it difficult and it should be easier.
Pros: Great service. The flight attendants were cheerful, polite, and helpful The seat was comfortable. There was a large selection of movies, including lots of old classics.
Cons: The food was awful. I am not fussy eater, and I could not finish the meal
Cons: I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small.
Cons: When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions.
Cons: Check in was terrible. Took an hour waiting in line
Pros: Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!
Cons: Absolutely nothing! Great flight
Pros: We landed Friendly crew
Cons: Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!
Pros: Crew was amazing, we were well-fed and service was great!
Cons: Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes
Pros: Direct flight, quick and easy. Dinner, breakfast and complimentary drinks were nice.
Cons: The plane for this flight was lacking current amenities such as power supplies for devices and individual tv screens. The gate crew was a bit rude commenting on my tardiness to board although it was due to my flight arriving late from Denver which I feel they should have known was not my fault.
Cons: Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers.
Cons: I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional
Cons: There was a 1.5 hour weather delay.
Pros: Easy access and commute
Pros: They were very apologetic about all of the delays and they tried to make it up to us the best they could.
Cons: Having a plane that was properly prepared to fly. Not stealing my Lemoncello Cream and tape measure.
Pros: The crew was friendly and helpful!
Cons: There were no headrests for sleeping or TVs on thr airplanes. Also the flight departure time kept getting pushed back and ended up leaving over and hour late as did our last flight with american.
Pros: Checking in with my Mum who needs assistance was excellent.
Cons: Lack of Entertainment.
Cons: Crew was cold and rude
Pros: The food was pretty good.
Cons: They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.
Pros: While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well.
Pros: Flight attendants
Cons: Late flight
Pros: The movie selection was good
Cons: The crew kept bumping into people and were not a pleasant group.
Pros: Flight attendants were helpful, professional and friendly
Cons: Old plane, not in good shape; seat pocket broken, are rest controller did’t fit into arm rest properly, panel in bathroom held in place (kind of) with duct tape, no individual screen for movies.
Cons: 7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?
Cons: Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines.
Pros: I really liked crew, fast boarding
Cons: Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience.
Cons: No message to call with passengers with kids to board first or any military personnel boarding first.
Cons: 48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight.
Pros: Comfortable and on time
Pros: Clean plane
Cons: No food
Pros: Loved exit row as a surprise when I boarded!
Cons: $8 white wine is crazy expensive. But loved the Sav Blanc from France!
Pros: Everything was great on the flight from the boarding to the service of all the staff before during and after the flight. The only major issue I had was once I arrived in Honolulu my luggage was damaged. I should’ve filed a claim while at the airport at the time but didn’t realize it until I got to the hotel.
Cons: I would highly suggest that you do a better job of luggage and baggage handling. This is the second time I’ve had luggage damage on American Airlines flight.
Pros: Lots of movies. Constant trash collection and drink service
Cons: Uncomfortable seats. Dirty bathrooms.
Pros: The food was great! The entertainment was great! I had enough space!
Cons: On both flights fo/from the America to France the tv's did not work. Made for a very long and uncomfortable flight!
Pros: On time and very professional
Cons: Sat next to a dog guy and the crew did not help with the situation
Pros: This was great!
Cons: Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair.
Pros: Great flight. Nice airplanes and friendly hostesses.
Pros: we have a very old plane from rome to chicago no entertainent
Cons: it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs
Pros: Once we got on the plane, everything was pretty standard
Cons: Flight was delayed 5 hours.
Pros: Very comfortable and nice staff
Cons: Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!
Pros: Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it.
Cons: The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded.
Pros: Really?! After all these years, you can't manage the boarding process or even attempt to create and/or keep ques? This part I have to say is not rocket science. Also, if you are going to offer carry-on baggage, then make sure you can honor it!No one took charge Or do we get to charge you $60 for the luxury of being able to check our bags to their final destination?
Cons: No one took charge. Those that refused to check bags when told they must due to no more overhead bin storage, all had room to put their carry-on in the overhead storage with room to spare.
Pros: The flight attendants were the most rude and upsetting people o have ever felt with
Cons: For one of the premier air company's. They don't know what there doing. Old planes. Super hot. Dirty airplane.
Cons: The flights were delayed multiple times. No communication at your gates. Oh and I think my favorite was changing terminals and gates 5 TIMES within 1 hour at DFW! RIDICULOUS AND UNACCEPTABLE. NEVER AGAIN!
Pros: Politeness of the crew
Cons: Not very spacious and entertainment only offered at My own expense
Pros: No snacks or entertainment short flight
Pros: I really loved the process of boarding the flight. The flight attendants were very nice to all of the passengers including myself. The flight was really smooth where we left the airport on time and got to our destination early. The complimentary snacks were great as well.
Airlines flying from South Carolina to Hungary have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Hungary
Masks required on board, masks provided on flights from South Carolina to Hungary
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Hungary
Testing for antibodies, testing for symptoms for flights from South Carolina to Hungary
Waiving of change fees. Search flexible flights from South Carolina to Hungary