I liked that we got there safely. I disliked long delays, gate and ticket agents incompetence and apathy and having my luggage lost. Five days later I've yet to get anything more than a generic apology from British Air. Luggage yet to be located, much less returned.
Good flight, no turbulence. I felt safe and comfortable which is really important when I am just a passenger.
I paid for a very expensive Business Class seat to and from Cairo Egypt from Charleston SC. There was partnership from states to London using American Airlines. That leg was amazing. The British Airlines leg was a joke. They used the standard no leg room 3 by 3 seats. A tray was put on the middle seat. The trip was 5 hours, from London to Cairo, thus my BC purchase. There was no screen proving tv/movie options, only a small device plug. The fold down tray and the bag of peanuts were typical of normal short run flying. The one toilet was located in the galley. We all got to know each other well. This was my first and last trip with British Airlines. I now understand why they would NEVER give me a seat chart so that I could make a selection.prior to departure. It honestly would not have made a difference, there were less than 50% of occupied seats. Apparently everyone got the memo but me. I have never felt so cheated as with that trip, got to so another going back to London, yeah. I will be sending a letter to customer service and asking for a refund. I will be photos comparing the two BC legs. OH, one more thing. The FC ticket holders got bulkhead and exit row seats. I know they had to be thrilled
We always use BA due to the direct flight options, we have always had a pleasant flight with BA.
Gate information deliberately delayed to only one hour B4 flight, lack of info finding gate.
Flight fine, only served water or blueberry juice option- tight fit forward- resting head on tray table difficult and especially if seat reclined in front of you and I’m only 5’2. Uncomfortable
Flight was delayed hours which caused us to miss our connection and lose a day of vacation. CHS staff was great.
In London, everyone was very helpful to make sure all passengers find the next aircraft, as everybody missed their connection due to the late departure in Miami. My mom‘s airplane left two hours after her arrival to London however, for my nephew they only had room on the next flight seven hours later. In the last minute they contacted him and was able to put him on the same flight as my mom./ which we were very thankful for Therefore, all his luggage was on the other aircraft and have not reached Budapest yet.
This was a late night flight but the lights was on all the time and kids were screaming and many people were so loud. I was expecting to have a little rest on the plane considering it is late night but this way I couldn't. I think if at least the light would've been off / lower then people could feel they should be quieter.
Delayed by an hour, with no real explanation given. Staff were very friendly. Food was ok, but nothing special. No USB sockets to charge devices.
