Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Indonesia
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Scores according to KAYAK customer reviews
Pros: "Food is great. Crew are very nice."
Cons: "Advanced seat assignment"
Pros: "The crew was lovely as were the littlebthibgs like slippers."
Cons: "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"
Cons: "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
Pros: "Food was great. Service was great."
Cons: "Loved it"
Pros: "Yes, we were unexpected and surprised being upgrade to premier class"
Cons: "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
Pros: "Preference given for those requiring extra help boarding"
Cons: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Pros: "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
Pros: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Cons: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Pros: "From boarding to meal to disembarking, Korean Air does it right. They are attentive to your needs and provide excellent customer service."
Cons: "On this particular flight, a nice glass of white wine would have been nice but they had beer instead. I survived. Additionally, an upgrade on their earphones would be nice. Their sound quality is not the best."
Pros: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Cons: "I can't think of anything I disliked on this trip."
Cons: "Korean air business class does not match their standards any more"
Pros: "Great service!"
Cons: "Dated aircraft A330-300 and seats."
Cons: "The touch screens were terrible"
Pros: "comfort flight."
Cons: "skipped snack service."
Pros: "Flight attendants are pretty and nice."
Pros: "Korean airlines had pleasant staff and provide good food."
Cons: "This was a 5 hour red-eye flight yet they only shut off the lights for 1 hour and served breakfast at 1AM. I would have prefered they prepared the cabin for people to sleep through the flight."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "All was well as usually except..."
Cons: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Cons: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Pros: "Seats reasonably comfortable, service decent"
Cons: "3 of my 4 flight legs were considerably delayed, my luggage not making the connection for one of them. A friend also flying Korean also had delays making me think they are unreliable and extremely disorganized. I don't know what they'll do when they're really busy for the Olympics. Entertainment OK but ANA has much more."
Pros: "Food, would of liked snacks or dessert."
Cons: "Would of like more movie choices"
Pros: "I loved the service, and comfort"
Cons: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Pros: "The staff was friendly and helpful"
Cons: "There wasnt anything that i didnt like"
Cons: "not comfortable with the seats"
Pros: "extra leg room was great"
Pros: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
Cons: "Great flight! Great service! Great food!"
Pros: "Everything went well. Crew were helpful."
Cons: "There was no onboard entertainment system."
Pros: "Good time management"
Pros: "I liked everything!"
Pros: "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
Cons: "Can't think of one think.. this trip was flawless"
Pros: "Excellent Service !!! All you can Drink (Beer/Wine). Two Delicious Meals Served. A Third One if you were still hungry. All these Included With The Price I Paid! Less than$650 R/T during the Off Season. Plus, Good Selection of On Board Movies and Programs. Prompt and Courteous Service from the Korean Airlines Ladies. Took Off On Time, and Arrived On Time. Actually, on the way back, we got in early by 35 Mnts. Will Definitely Book Again With Korean Airlines. No Regrets !"
Pros: "Cabin crews are very kind."
Pros: "Friendly staff"
Pros: "Service was very good"
Cons: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Pros: "I am very impressed with this airline since stumbling upon it by chance last year during our first trip to the Philippines. We were greeted with a bottle of water, slippers and toothbrush w toothpaste, a blanket, earphones on our seat. The food is excellent and they feed you often. What was most impressive is the level of service provided by all Korean air staff. The stewardesses take great care of the passengers, always smiling and looking sharp in their uniform even though it's 3am and they have also been up the same time as you have!"
Pros: "The cabin crew was very courteous and attentive. There was a passenger on my flight who appeared to pass out and I was able to observe the care the cabin crew provided him. They acted very professional while the person appeared to be in and out of consciousness. The person eventually became better, but it is always good to see a well prepared crew deal with an issue. Also I am happy they had the bim bim bop on this flight. I didn't have it on the flight I had from Riyadh to Seoul that I took to get out there."
Cons: "The movie selection of Hollywood hits could have been a bit more robust, but it was more that fine."
Pros: "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
Cons: "We have no complaints. Everything was just lovely."
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "No supersonic flight"
Pros: "The crew was very anxious or something, controlling for no reason."
Pros: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Pros: "Great value plus layover hotel bonus"
Cons: "It was all good"
Pros: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Cons: "Seats are cramped but manageable."
Pros: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Cons: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Pros: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Cons: "Seat would not lay down for 11 hours."
Pros: "service, food and great staff"
Cons: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Pros: "The service, quality of food, and aircraft itself were all exceptional."
Cons: "Unfortunately due to quasi-bad weather there was lots of turbulence"
Pros: "Crew was great"
Cons: "Food sucked, small seats"
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"
Pros: "crew was very sweet"
Cons: "food and wine options were terrible"
Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Pros: "All except the food"
Cons: "The food"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Cons: "Lights did not work, so diner was guessing whats was in the tray"
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "The crews are awesome"
Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Cons: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Cons: "Leg rooml"
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Pros: "Big seat"
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Pros: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Cons: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Pros: "Lost bag"
Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"
Cons: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Pros: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Cons: "The Oryx system lackedmin recent movies ....that's the only complaint"
Pros: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Pros: "The flight was on time and boarding was fast"
Pros: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Pros: "No flight No refund"
Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Pros: "Nothing at all"
Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pros: "The crew was friendly"
Cons: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pros: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Cons: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Pros: "Some of the crew were friendly, certainly not all of them."
Cons: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Pros: "Crew looked stressed and rushing things. Didn’t look very friendly."
Cons: "Smiling crew"
Pros: "Nice crew."
Cons: "Horrible seats. Very uncomfortable. No room to move around. Overcrowded plane."
Pros: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Cons: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Pros: "Food was good"
Cons: "Flight attendants could have been nicer. Seats were not that comfortable."
Cons: "More meals during the flight would have helped. Also the snacks had limited variety(most of them chocolate) and not enough fruit available."
Pros: "The entertainment is fantastic"
Cons: "The crew, not very hospitable"
Cons: "Not to delay the flight for 2 hours !"
Cons: "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"
Pros: "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
Cons: "Nothing in Particular"
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "Good flight on A380. Food and entertainment were great."
Cons: "We had to disembark into buses because all gates were being used."
Cons: "Internet on board wws not working"
Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Pros: "Next time will try first class"
Cons: "Not a thing"
Pros: "I love the meal"
Cons: "Some crew member is bad customer service they're not pay attention on you."
Pros: "The cabin, the variety of beverages and the time of the trip"
Cons: "Perhaps the strange breakfast and the TVs quality"
Pros: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Cons: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Cons: "Food. And also seats. We r silver class and should have been assigned better seats."
Cons: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Cons: "movies selection"
Cons: "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."
Pros: "Great crew, service, food and entertainment."
Cons: "Hard landing"
Pros: "Flawless flight, great service, comfortable seats."
Pros: "Attentiveness and kindness of staff."
Cons: "Can't transfer miles."
Pros: "Fast checkin with Online Checkin. Only had to go to baggage dropoff. Nice onboard service. Like the choice of good entertainment for such short flight. Several options to watch."
Cons: "Flight had some delay. One person on-ground very rude and totally out of line in the way to treat customers. Under no circumstance any airline employee should lecture a passenger about time schedules and such. I had read the rules online and was aware of the timings required if checking in online. I was surprised being accustomed to good service from this airline."
Pros: "Crew is friendly and good service"
Cons: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Pros: "Great crew good food"
Cons: "Crew was not really engaging with a smile. Seemed like they were avoiding longer conversation or even eye contact."
Cons: "No proper communication provided on gate about the delay. Meal voucher was given very late and hence did not make any sense. We were completely uncertain about our onward travel since no information was available till we reached Dubai which was very frustrating."
Pros: "Friendly, accommodating, and professional service!"
Pros: "Stuff and everything else was just magnificent. If you have opportunity don't miss this company"
Cons: "Nothing. Everything was just perfect. Specially stuff"
Pros: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Cons: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Pros: "Crew was very nice and responsive to my needs."
Cons: "Entertainment system was par as other airlines but earphone jack was arcane and did not allow use of my own headset which is superior to the poor quality supplied equipment. Also the interactive touchscreen was not interacting well and at some point the screen froze leaving me without the ability to continue my movie."
Pros: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Pros: "Very clean and comfortable. Staff very attentive."
Cons: "Many sick passengers on board."
Pros: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Pros: "The AC was leaking on the seat and the crew made. Me to sit on the wet seat during Landing!! and tons of cold water dripped on me during taxing making me sick"
Pros: "I did not like the vegetarian food that was offered"
Pros: "Food was decent."
Cons: "Super cramped plane, and they managed to lose my luggage in Dubai. Thanks for that!"
Cons: "Our Emirates flight was delayed for 21 hours. They didn't have enough non-vegetarian meals, we were forced to eat vegetarian breakfast and lunch throughout our inbound flight."
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "I watched movies the entire time."
Cons: "I didnt like that i had to sleep on metal chairs at Maldives outside airport. My layover was 11hrs and 35 mins and enirates didnt accommodate me at all during the wait. Not even a meal voucher. Talked to a guy named Ishmael Shinad and he was beyond useless. Wasnt the happiest person on flight."
Pros: "Kind flight attendants, perfume available in the restrooms, great variety of choices of entertainment (including listening to Quranic recitation if one feels so moved), interesting playlist of songs as you await takeoff ("Fly Me to the Moon, Rocket Man, Starman, etc.)"
Cons: "I thought I'd get an overnight stay due to the distance of my flight and the length of my layover (10 hours) but I found out too late that I didn't. The airport is not conducive to comfortable sleeping! I did appreciate the meal voucher though; make sure you ask for it at the Emirates Connecting Flights desk if you have a connecting flight with Emirates Airlines."
Pros: "Satisfactory in all respect"
Pros: "Everything was great. Crews were nice and helpful. Flight was early which was very helpful. Our luggage # was displayed on our screen efficiently."
Cons: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Cons: "I can not rate this flight because I missed it since my connecting flight was so late due to mechanical issues."
Cons: "Flight attendant was very aggressive and confrontational."
Cons: "All was good."
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "Too cold"
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Great Crew"
Cons: "More room"
Pros: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Cons: "At least make the WiFi better."
Pros: "Crew did a great job!"
Cons: "Not much everything was smooth."
Pros: "Great food"
Cons: "Need a polite crew"
Pros: "Good trip"
Cons: "Nothing wrong"
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Pros: "Very good service"
Pros: "The greatest part of the trip for me was the smooth landing."
Cons: "I wanted a voucher ride but they only needed a few volunteers."
Cons: "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."
Pros: "I really enjoyed kicking back and watching —- **EXCUSE ME EVERYONE ........ JUST WANTED TO LET YOU KNOW.......... WE’RE GOING TO BE LANDING IN A COUPLE OF HOURS IN BEAUTIFUL..... SUNNY.... LOS ANGELES.... WHERE THE TEMPERATURE IS A PERFECT..... 72 DEGREES..... FAHERENHEIT** —-a couple of movies."
Cons: "*ding We Are GoingToBeLanding In Two Hours. *ding* I noticed there were a number of anno — *JUST WANTED TO LET YOU KNOW.... THAT WE MAY EXPERIENCE SOME TURBULENCE.... BUT WE SHOULD BE LANDING A LITTLE EARLY..... IN ABOUT AN HOUR AND 45 MINUTES... YOU SHOULD REACH YOUR DESTINATION.... IN BEAUTIFUL... SUNNY... LOS ANGELES...* —uncements in the middle of watching a movie. And it seem — *ding* Some TurbulenceMayOccur PleaseFascenSeatBelts. FlightAndCrew PleasePrepareForLanding in OneHour and FortyFive Minutes *ding* —ed difficult to relax and pay attention to that movie. It sorta seemed like the pilot wanted us to — *ALRIGHT EVERYONE WE’RE EXPERIENCING SOME TURBULENCE HERE.... JUST WANTED TO LET YOU ALL KNOW.... TO FASCEN YOUR SEATBELTS..... AND PLEASE REMAIN SEATED* —pay attending to him instead of the movie or whatever other people were doing."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "Crew, check in crew and captain keeping us informed about flight changes. Leg room."
Pros: "Boarded and left in-time. Arrived a little early. Friendly crew and good app for entertainment on smartphone or tablet. App tracks baggage."
Cons: "Long lines for self-serve bag kiosks at LAX and not enough agents to assist. Baggage agent left the desk saying she had to go on a lunch break and another agent had to take over. Seemed like some confusion with the staffing which slowed things down."
Pros: "The selection of movies and games."
Cons: "The seats were very uncomfortable, the arm rest did not go up and the flight was delayed."
Pros: "The flight was on time and I was upgraded to First Class!"
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Pros: "Vegetarian chickpea curry were delicious"
Cons: "7 hour flight with no individual entertainment, plane was not clean chairs worn and controls were filthy. One flight attendant asked “Are you going to eat”? Customer interaction leaves much to be desired."
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Pros: "Bulk head aisle leg room"
Cons: "Narrow seats and aisle. Being pressed against someone and bumped in the aisle for two and a half hours is a long time."
Cons: "The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane."
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Pros: "Quick flight"
Cons: "seating too small."
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Cons: "No screens, no wifi"
Cons: "Finally took off at 12:15 AM on a flight scheduled to depart at 7;30 PM the day before!"
Pros: "Food was good, crew was efficient. Flight was fine"
Pros: "On time for both flights"
Pros: "Everyone was so nice"
Cons: "They didn't give me a drink"
Cons: "No Television"
Airlines flying from South Carolina to Indonesia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Indonesia
Masks required on board, masks provided on flights from South Carolina to Indonesia
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Indonesia
Testing for antibodies, testing for symptoms for flights from South Carolina to Indonesia
Waiving of change fees. Search flexible flights from South Carolina to Indonesia